Home Instead - Edwardsville, IL

Pros

• Home Instead is incredibly accommodating, with pleasant and helpful staff.
• They provide a perfect team of caregivers who help tremendously.
• Clients are very happy with the care they receive from Home Instead.
• Home Instead is a great company that treats employees well and offers flexible hours.
• They maintain high standards for caregivers, and staff become like family to clients.
• Caregivers at Home Instead are experienced and professional.
• The franchise owner is genuine and passionate about her work.
• The administration staff are friendly, responsive, and helpful.
• Home Instead provides exceptional, compassionate care.

Cons

• Some of their staff were terrible.

Review

The collection of experiences shared paints a strong portrait of Home Instead as a responsive and caring homecare option that many families come to rely on in challenging situations. People consistently describe the service as incredibly accommodating and the staff as pleasant and helpful, capable of stepping in with grace when a complex situation demands careful, compassionate support. The sentiment that stands out most is gratitude and relief - knowing there is a dependable team available can make a difficult chapter feel more manageable, and several reviewers note they would turn to Home Instead again without hesitation.

At the same time, there's an acknowledgment that experience can vary from person to person. One review frankly notes that "some of their staff were excellent and some were terrible," reminding readers that caregiving quality can differ among individual caregivers. This honesty sits alongside the broader praise, suggesting that while outcomes are highly positive for many families, there can be inconsistency in staffing and performance just as with any large caregiving organization.

For many families, Home Instead appears to be the perfect match, delivering what feels like a tailored team of caregivers who make a real impact on daily life. One couple describes having "the perfect team of caregivers that help us tremendously," with ongoing happiness about the care they receive. The consistency and attentiveness of the caregivers translate into tangible benefits - ensuring safety, proper nutrition, and a sense of stability for both the patient and their loved ones. This enduring support has the effect of easing daily routines and allowing families to focus more on the relationship with their loved one, rather than on the logistics of care.

The culture within Home Instead also emerges as a key strength. Reviewers praise a company ethos that treats employees well and strives to secure the hours that staff want, signaling a healthy work environment and reliable staffing. Observations about generous scheduling - "they've given me my hours and then some" - along with accolades for "great standards for their care pros," point to a culture that values professionalism, reliability, and ethical care delivery. There is a strong sense that those who work there become part of a larger family network with clients, forging lasting friendships that go beyond a single assignment. Several reviewers even highlight the potential for students to view caregiving as a meaningful, long-term career path.

Individual interactions with caregivers and staff are highlighted as particularly meaningful. Names and anecdotes appear repeatedly: Sandy and Brady are commended for their wonderful, respectful approach to caring for a patient, while Kyle is recognized for guiding the family through the process and clarifying what services could be provided. The administration team is also singled out for responsiveness, with a willingness to answer questions and support transitions. One reviewer specifically expresses gratitude to a caregiver team for how they supported their Dad, Herb, underscoring how the human touch - gentleness, attentiveness, and practical care - can make a world of difference in daily life.

The testimonials culminate in a strong endorsement of the organization's leadership and overall service quality. One reviewer notes a direct personal connection to the franchise owner, describing her as a genuine person who loves what she does, which reinforces the trust and confidence families place in their local Home Instead location. Caregivers are described as experienced and professional, and there is an explicit invitation to try the service, supported by a clear conviction that compassionate care is at the heart of what Home Instead delivers. Taken together, these experiences convey not just satisfaction with the care provided, but a sense of reassurance, community, and respect for both clients and those who care for them.

Overall, the sentiment across the reviews is overwhelmingly positive, with multiple accounts of compassionate, attentive care that improves daily living and provides peace of mind. While there is caveat about uneven experiences with some staff, the overarching narrative emphasizes dependable, empathetic service, strong caregiver-client relationships, and a culture that supports both caregivers and families. For anyone considering Home Instead, these voices suggest a service that can be transformative - offering not only practical assistance but genuine human connection during a challenging time.

This part of Edwardsville, Illinois, offers a convenient and accessible location for senior living. Within a short distance, you will find several pharmacies, restaurants offering diverse culinary options, parks for leisurely walks and outdoor activities, cafes for socializing with friends, reputable physicians for medical needs, places of worship for spiritual fulfillment, a modern theater for entertainment, and hospitals for healthcare services. The community amenities and services available in this area cater to the needs and interests of seniors looking to enjoy a comfortable and fulfilling lifestyle.

Pharmacies

• The Medicine Shoppe (0.2 miles)
• Walgreens (0.4 miles)
• Dierbergs (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Schnucks (1.6 miles)
• Walmart Pharmacy (2.3 miles)
• Walgreens (2.4 miles)

Restaurants

• Global Brew Tap House & Lounge (0.3 miles)
• Cleveland-Heath (0.4 miles)
• Mike Shannon's Grill (0.5 miles)
• El Maguey (1 miles)
• Taco Bell (1.1 miles)
• Jersey Mike's (1.2 miles)
• 54th Street Grill & Bar (1.4 miles)

Parks

• Edwardsville Parks & Recreation (0.5 miles)
• Leclaire Park (0.6 miles)
• Joe Glik Park (1.6 miles)
• Miner Park (4.5 miles)
• Drost Park (5.4 miles)
• Troy park (6.2 miles)
• Tri-Township Park District (6.5 miles)

Cafes

• Goshen Coffee Company (0.9 miles)
• Starbucks (1.7 miles)

Physicians

• Clarkson Eyecare (1.3 miles)
• Heartland Pediatrics (1.4 miles)
• Heartland Healthcare (1.5 miles)
• Unger Eye Care (1.6 miles)
• Metro Eye Care (1.9 miles)
• Edwards Oral Surg & Implant (2 miles)
• Kristen M Jacobs (2.4 miles)

Places of Worship

• Saint John's United Methodist Church (1.5 miles)
• Leclaire Christian Church (1.6 miles)
• Metro Community Church (2.4 miles)
• Troy United Methodist Church (6.2 miles)
• Southern Baptist Convention (6.3 miles)
• Southern Baptist Convention (8.4 miles)

Theaters

• AMC Edwardsville 12 (1.8 miles)

Hospitals

• Edwardsville Ambulatory Surgery Center (2.5 miles)
• Health Services - SIUE (2.8 miles)
• Anderson Hospital (4.9 miles)