Visiting Angels Crystal Lake

Pros

• Visiting Angels provides top-notch care from day one.
• Every caregiver is excellent and thorough.
• Kay Reissig is the best at answering questions and matching clients with the right caregiver.
• The company finds families the perfect caregiver, providing peace of mind.
• Kay is an amazing angel who cares for clients with compassion.
• They truly care about the people and families they help.
• Kay makes the process easy and goes above and beyond to help with all needs.
• Kay Reissig has a passion for helping others and sharing education for the elderly.
• The owners and staff at Visiting Angels-Crystal Lake are top-notch, caring, and involved in the community.
• Visiting Angels go above and beyond at every level.

Cons

• Shelly is rude and unprofessional on the phone.
• Shelly is a liar and should be fired.
• The reviewer describes working for the company as a horrible experience because of Shelly.

Review

The collection of experiences with Visiting Angels Crystal Lake paints a picture of a company deeply embedded in its community, focused on personalized elder care, and led by staff who consistently go the extra mile. Across many reviews, families describe a non-medical home care provider that truly prioritizes peace of mind, reliable scheduling, and compassionate support for both seniors and the loved ones who care for them. The tone is overwhelmingly positive, with repeated testimonials about thoughtful matching, thorough caregiving, and a willingness to address each family's unique needs.

Amid the many heartening stories, there is one account that stands out for its contrast. A reviewer described a negative interaction with a front-desk staff member named Shelly, claiming the experience was rude and unprofessional over multiple days. The reviewer expressed frustration with being told someone was in meetings and alleged that false emails were claimed to have been sent by Christa. This single, strongly negative perspective sits alongside dozens of glowing endorsements, underscoring that while not every interaction is perfect, the overall sentiment toward Visiting Angels Crystal Lake is overwhelmingly favorable and driven by genuine care and commitment from the team.

A central thread running through the positive reviews is the prominent role of Kay Reissig, the marketing coordinator, and the broader team that surrounds her. Multiple reviewers praise Kay as "amazing," noting that she answers questions thoughtfully, makes the process easy, and goes above and beyond to fit families with the right caregiver. Several testimonials describe Kay as a trusted colleague who treats clients like family, embodies compassion, and brings a clear mission to helping seniors remain at home with dignity. Quotes abound about Kay's passion, her educational offerings for the elderly community, and her ability to connect families with services that suit their specific circumstances.

The gratitude expressed for individual caregivers and coordinators is a recurring theme. Reviewers highlight Beth, Janet, Kelly, and Terry as outstanding members of the caregiving team, with comments about Beth being "amazing" and underpaid, and Kelly and Terry described as efficient, friendly, and consistently attentive to client needs. Shari, the care coordinator, is specifically acknowledged for completing assessments promptly and ensuring caregiver matches feel thoughtful and conscientious. The sense of a well-coordinated network - caregivers in the home, a responsive coordinator, and a leadership group that values personal connections - emerges clearly from these accounts.

Programs and services featured in the reviews further illustrate Visiting Angels Crystal Lake's comprehensive approach to in-home elder care. The Ready Set Go program is highlighted as a valuable resource for patients transitioning from hospital stays back into home life, while partnerships with the VA demonstrate a commitment to veterans seeking in-home support. The company's emphasis on personalized care is echoed in references to a "wall of angels" display at events, which showcases the talented caregivers who provide exceptional service to local clients. Several reviewers note the family-run, community-oriented ethos that informs every interaction, from initial consults to ongoing care.

Partnerships and professional referrals also shape the overall positive impression. A healthcare professional who works with assisted living facilities expresses confidence in referring Visiting Angels to families, stressing the company's compassionate and patient-centered approach. The collaboration with Transitions Hospice is mentioned as an example of top-notch communication and coordinated care that extends the reach of Visiting Angels' services. In these accounts, the organization is seen not only as a caregiver provider but also as a trusted partner in a broader care ecosystem that supports seniors and their families.

Beyond individual staff and programs, the reviews repeatedly emphasize the emotional and moral dimensions of care. Commentators describe Visiting Angels Crystal Lake as a "family-run" organization with heart, one that treats every client with respect and dignity. The message from many reviewers is consistent: the team takes time to listen, to educate, and to align services with each client's values and routines. The takeaway is a sense of not just receiving help, but being welcomed into a community that genuinely cares about the people it serves.

In sum, the body of feedback paints Visiting Angels Crystal Lake as a dedicated, compassionate, and community-forward home care provider. While there was one negative incident noted, the broader consensus is that Kay Reissig and her team - along with the caregivers like Beth, Janet, Kelly, Terry, and many others - deliver reliable, thoughtful support that enables seniors to stay safely and comfortably in their own homes. The organization's emphasis on education, partnerships, and personalized matching, combined with a strong commitment to family involvement, appears to create meaningful, lasting positive experiences for those navigating in-home elder care.

This part of Crystal Lake, Illinois offers a variety of amenities and services that cater to the needs of seniors. With multiple restaurants within close proximity, such as The Cottage and Duke's Alehouse and Kitchen, residents can enjoy dining options without having to travel far. There are also pharmacies like Walgreens and CVS nearby, providing easy access to medications and health supplies. In terms of healthcare, there are several physician offices and hospitals in the area, including Centegra Health System and Northwestern Medicine Primary Care Crystal Lake. Additionally, parks like Lippold Park and Three Oaks Recreation Area offer opportunities for outdoor activities and relaxation. Overall, this part of Crystal Lake provides a convenient and comfortable environment for senior living.

Restaurants

• The Cottage (0 miles)
• Goal Line Sports Bar & Grill (0.2 miles)
• Duke's Alehouse and Kitchen (0.3 miles)
• Crystal Lake Brewing (0.3 miles)
• Chen Chinese Cuisine (1 miles)
• Arby's (1.1 miles)
• Julie Ann's Frozen Custard (1.1 miles)

Transportation

• Metra (0.2 miles)
• Metra (4.6 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Mariano's Pharmacy (1.1 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.9 miles)
• Walgreens (4.6 miles)

Physicians

• Illinois Spine Institute (1.2 miles)
• Northwestern Medicine Primary Care Crystal Lake (1.3 miles)
• Centegra Health System (1.4 miles)
• IBJI Doctors’ Office - Crystal Lake (1.8 miles)
• McHenry County Orthopaedics Sc (1.8 miles)
• Family Medicine For McHenry County (2.5 miles)
• Children's Medical Group (3.6 miles)

Hospitals

• Vitalant Blood Donation- Crystal Lake (1.5 miles)
• Centegra Health System (4.7 miles)
• Centegra Hospital (4.7 miles)
• Memorial Emergency Medical Center (4.7 miles)
• Centegra Memorial Medical Center (4.8 miles)
• Sherman Hospital Immediate Care (5.2 miles)
• Centegra Hospital-McHenry (5.7 miles)

Parks

• Three Oaks Recreation Area (1.6 miles)
• Lippold Park (1.9 miles)
• Four Colonies Park (2.6 miles)
• Barbara Key Park (3.3 miles)
• Larsen Park (3.9 miles)
• McHenry County Conservation District (4.6 miles)
• Sunset Park (5 miles)

Cafes

• Starbucks (4.3 miles)
• Daily Projects (4.7 miles)
• Panera Bread (4.9 miles)
• Starbucks (5.5 miles)
• Starbucks (6.1 miles)
• Starbucks (6.5 miles)