Visiting Angels Crystal Lake

Pros

• Kay Reissig is amazing, compassionate, and deeply dedicated to helping others.
• The caregivers are reliable and compassionate, going above and beyond to meet clients' needs.
• Visiting Angels provides exceptional, personalized care with top-notch communication.
• Kay makes the care process easy and ensures the right caregiver is matched for each family.
• The team is caring and treats seniors and their families with respect, like family.
• The owners and staff are top-notch, caring, and actively involved in the community.
• Janet, one of the caregivers, is professional, kind, and attentive to patients' needs.
• The veterans program and Ready Set Go offerings demonstrate Visiting Angels' commitment to supporting families through transitions.

Cons

• The person answering the phone was rude and unprofessional.
• The reviewer calls the staff a liar and says they should be fired.
• The staff member allegedly lied about Christa sending emails and claimed they didn't have the caller's email address.
• The reviewer describes the company as a horrible place to work.

Review

Visiting Angels Crystal Lake is best suited for families who want dependable, non-medical in-home care that supports aging in place with consistency, warmth, and practical help. This program shines for households seeking companionship, help with daily tasks, meal preparation, light housekeeping, and reliable transportation, all delivered by a large, locally trusted team. It works especially well when a loved one benefits from careful caregiver matching, ongoing oversight by an engaged office, and a network that can coordinate with hospice or veterans services. It is not the right fit for families whose loved one requires 24/7 on-site medical supervision, a memory-care environment, or a residential senior community with built-in medical staffing. Additionally, service area boundaries matter: the Crystal Lake office can refer families to the closest operating location when addresses fall outside its primary zone, which can complicate access for out-of-area cases.

The strongest draw is the people at the core. The onboarding and caregiver-matching process consistently earns praise for compassion, reliability, and a genuine sense of "having a family to lean on." The office culture emphasizes clear communication, with Kay Reissig standing out as a trusted liaison who makes the process feel straightforward and supportive. Families repeatedly praise the ability to place the right caregiver with the right client, leading to stable, trusting relationships that persist week after week. When a need arises - whether for post-hospital recovery support, extended companionship, or help coordinating care - there is evident enthusiasm to mobilize the right resources quickly. The "Ready Set Go" program and veterans' care offerings further demonstrate a proactive approach to aligning services with specific life transitions or benefits.

Beyond the core matchmaking, the practical advantages are substantial. Caregivers are described as thorough, patient, and engaging - able to assist with meals, mobility routines, and daily tasks while maintaining meaningful connection. The team's reach extends into the broader care ecosystem: coordination with hospice providers, collaboration with transitions teams, and a demonstrated willingness to accommodate evolving needs. Reviews repeatedly highlight dependable, high-quality care from individual caregivers, such as Beth, Kathy, Kelly, and Terry, who are remembered for going the extra mile. The overall impression is a professional organization that treats clients and their families with respect, humor, and genuine kindness, reinforcing the idea that trusted in-home care can meaningfully extend independence.

One notable caveat appears as a reminder that any care service depends on front-end communication as much as on caregiving prowess. A single negative review points to a rude phone interaction, suggesting that administrative touchpoints can momentarily detract from an otherwise seamless experience. While that isolated incident contrasts with the overwhelming positivity about care and coordination, it underscores the need for families to verify communication expectations upfront and know whom to contact for timely resolution. Additionally, the service-area limitation is a practical constraint: when a loved one's residence falls outside the Crystal Lake footprint, families should anticipate referrals to another office, which can delay the immediate start of service or complicate continuity across providers.

The positive attributes largely offset the potential drawbacks, making Visiting Angels Crystal Lake a compelling choice for aging-in-place scenarios. The combination of compassionate, well-matched caregivers and a responsive, family-centered office builds a strong case for choosing this agency over other non-medical providers. The ability to assemble a stable caregiving team, backed by robust program options and meaningful community ties, translates into tangible peace of mind for busy families pursuing practical support without relocating a loved one. For households needing 4, 6, or more hours of daily assistance - plus companionship and light supervision - the value delivered by this office is hard to beat.

In the end, this is a standout option for families seeking reliable in-home care that treats clients like family and prioritizes practical outcomes. Those evaluating alternatives should consider whether 24/7 medical oversight, dedicated memory-care community living, or a wider service-area network are essential. If the goal is to stay at home with trusted caregivers, coordinated with a principled local team led by Kay and a strong cadre of angels, Visiting Angels Crystal Lake earns serious consideration. Begin with a candid consult, insist on a meet-and-greet with potential caregivers, confirm a clear care-plan and emergency contact process, and discuss trial periods to ensure the match delivers the expected consistency and peace of mind.

This part of Crystal Lake, Illinois offers a variety of amenities and services that cater to the needs of seniors. With multiple restaurants within close proximity, such as The Cottage and Duke's Alehouse and Kitchen, residents can enjoy dining options without having to travel far. There are also pharmacies like Walgreens and CVS nearby, providing easy access to medications and health supplies. In terms of healthcare, there are several physician offices and hospitals in the area, including Centegra Health System and Northwestern Medicine Primary Care Crystal Lake. Additionally, parks like Lippold Park and Three Oaks Recreation Area offer opportunities for outdoor activities and relaxation. Overall, this part of Crystal Lake provides a convenient and comfortable environment for senior living.

Restaurants

• The Cottage (0 miles)
• Goal Line Sports Bar & Grill (0.2 miles)
• Duke's Alehouse and Kitchen (0.3 miles)
• Crystal Lake Brewing (0.3 miles)
• Chen Chinese Cuisine (1 miles)
• Arby's (1.1 miles)
• Julie Ann's Frozen Custard (1.1 miles)

Transportation

• Metra (0.2 miles)
• Metra (4.6 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Mariano's Pharmacy (1.1 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.9 miles)
• Walgreens (4.6 miles)

Physicians

• Illinois Spine Institute (1.2 miles)
• Northwestern Medicine Primary Care Crystal Lake (1.3 miles)
• Centegra Health System (1.4 miles)
• IBJI Doctors’ Office - Crystal Lake (1.8 miles)
• McHenry County Orthopaedics Sc (1.8 miles)
• Family Medicine For McHenry County (2.5 miles)
• Children's Medical Group (3.6 miles)

Hospitals

• Vitalant Blood Donation- Crystal Lake (1.5 miles)
• Centegra Health System (4.7 miles)
• Centegra Hospital (4.7 miles)
• Memorial Emergency Medical Center (4.7 miles)
• Centegra Memorial Medical Center (4.8 miles)
• Sherman Hospital Immediate Care (5.2 miles)
• Centegra Hospital-McHenry (5.7 miles)

Parks

• Three Oaks Recreation Area (1.6 miles)
• Lippold Park (1.9 miles)
• Four Colonies Park (2.6 miles)
• Barbara Key Park (3.3 miles)
• Larsen Park (3.9 miles)
• McHenry County Conservation District (4.6 miles)
• Sunset Park (5 miles)

Cafes

• Starbucks (4.3 miles)
• Daily Projects (4.7 miles)
• Panera Bread (4.9 miles)
• Starbucks (5.5 miles)
• Starbucks (6.1 miles)
• Starbucks (6.5 miles)