Goodhope Health Care and Home Health in Prairie Grove, IL

Pros

• The service was very good.
• The hiring process was easy and accommodating, with good communication between the team and the caregiver.
• The reviewer received a lot of help and support getting hired to become a caregiver.
• David and Maximo helped with the paperwork and explained everything clearly.
• The experience with Goodhope has been positive, with strong commitment to training and swift placement.
• Sharon's follow-up helped ensure the caregiver was well-prepared.
• The reviewer is proud to be part of the Good Hope Healthcare and Home Health Services team.
• The company has good customer service and friendly staff.
• The team is accommodating when schedules need to change.
• Mr Pablo was tremendously helpful, knowledgeable, and informative.
• The caregivers go above and beyond, providing exceptional care, companionship, and kindness.
• The owner has been very helpful.
• The staff is courteous, compassionate, and caring, and has been extremely supportive.
• Sharon, Chima, and Kingsley are thanked for managing a people-first organization.
• The experience shows professional, attentive caregivers who meet families’ needs.
• The health team provides excellent customer service and is responsive.
• The process is explained well and clients are treated with respect.
• The company is organized and has policies to meet client needs.
• David helps clients quickly and effectively.

Cons

• The reviewer believes caregivers are not treated very well by the company.
• The reviewer says the company does not pay caregivers, shuffles staff, and won’t let them talk to a supervisor.
• The reviewer describes the service as unprofessional and overpriced, noting staff spoke broken English.
• They allege the hourly rate was outrageously high at $400 per hour.
• They report personal property was damaged during a visit and no apology was offered.
• They accuse Good Hope of dishonest practices and urge others to stop using them.
• Chima is described as lacking experience, arriving late, and taking too long to complete tasks.
• The owner is described as disorganized and owing pay to staff.
• They describe Chima as rude and unprofessional, and say she is not fit to run the place.
• They call the company the worst home health care company in the area.

Review

Goodhope Health Care and Home Health in Prairie Grove, IL is best suited for families seeking at-home care and homemaker support with fast onboarding and close, caregiver-centered service. This agency shines when a loved one needs practical help with daily tasks, steady caregiver contact, and a team that emphasizes training and personal connection. The model here is a home-health framework rather than a campus-based senior community, capable of adapting to changing routines and rotating staff. Families that want straightforward coordination, easy access to the care team, and a responsive intake experience will find the core strengths of Goodhope compelling. Quick placement paired with ongoing caregiver support can ease the pressure during crisis transitions or during a delicate shift in care needs.

However, there are clear reasons some families may want to explore alternatives. The most persistent cautions center on governance and billing: multiple reviews portray the owner as disorganized and occasionally unprofessional, with accounts of pay disputes and inconsistent follow-through. For clients who require stable leadership, predictable billing, and a highly polished corporate presence, this agency’s leadership style may feel unsettled. Veterans or clients funded through VA programs should scrutinize pricing and service charges, as a segment of feedback alleges inflated hourly rates and questionable billing practices. Those who prize hard bounds on schedules and a single accountable supervisor will want to compare with other providers that offer more formalized accountability and documented service-level agreements.

On the positive side, the operational chemistry frequently works well. The onboarding process for caregivers is described as easy and accommodating, with strong communication between the agency and the caregiving team. Clients repeatedly praise staff for compassion, attentiveness, and practical help, with several caregivers singled out for their contributions. The agency’s emphasis on training, follow-up, and policy clarity helps caregivers feel supported and prepared to handle real-world tasks. Scheduling flexibility is a recurring strength; staff are praised for adapting to changes in days or hours without creating chaos in the care plan. In short, for families that value a friendly, responsive caregiving culture and reliable client-facing communication, Goodhope earns significant credibility.

Yet the other side of the ledger cannot be ignored. Reviews describe episodes of unprofessional behavior by the owner and friction in office management that undermine trust. Reports of late arrivals, communication gaps likely tied to language barriers, and comments about being treated unfairly by payroll contribute to a sense of instability. The most serious red flag centers on billing and compensation: accusations of inflated charges, back-pay disputes, and, in some instances, substantial overbilling in VA-funded arrangements. There are also suggestions of property damage during visits and a perception that client time is not prioritized when personnel issues arise. Taken together, these elements paint governance gaps that can overwhelm even excellent caregiving in day-to-day practice.

How the positives stack against the negatives depends on the family’s tolerance for governance risk and price transparency. The core care strengths, trained, caring aides; strong client communication; and the ability to adapt schedules, can offset many minor frictions if there is stable accountability and clear expectations. But that stability appears fragile in several reviews. To mitigate risk, families should insist on a written service agreement with explicit rates, an assigned supervisor, and a defined escalation path. Request a dedicated contact for scheduling and billing, demand transparent invoicing, and seek timely pay arrangements for caregivers to minimize turnover. A short trial period with formal review checkpoints can surface issues before long-term commitment. If any doubt about leadership or billing remains, it is prudent to evaluate alternative agencies with stronger governance.

Bottom line: Goodhope represents a pragmatic option for households that need rapid placement, engaging caregivers, and a care-first culture, provided there is careful due diligence. The positives around caregiver support and responsive communication are real and tangible, but the specter of management inconsistency and billing opacity makes this a high-consideration choice rather than a default. Families should compare with other home-health providers that offer more transparent pricing and steadier administrative leadership, and rely on direct references to gauge reliability over time. When proceeding, enter with clear contracts, an accountable supervisor, and measurable milestones. If those conditions cannot be guaranteed, look elsewhere, trust and cost predictability matter as much as the level of care.

Located in Prairie Grove, Illinois, this area offers a convenient and diverse range of amenities for senior living. With multiple physicians and healthcare facilities nearby, including McHenry County Orthopaedics and Centegra Health System, residents have easy access to medical care. Additionally, there are several pharmacies within a short distance for medication needs. Nature enthusiasts will appreciate the proximity to parks like the McHenry County Conservation District and Three Oaks Recreation Area. For dining options, there are various restaurants such as Bulldog Ale House and Crystal Lake Brewing to enjoy meals with family and friends. Public transportation via Metra stations is also easily accessible for those who may not drive. Overall, this neighborhood provides a well-rounded community with essential services and recreational opportunities for seniors looking for a comfortable and convenient living environment.

Physicians

• McHenry County Orthopaedics Sc (1.7 miles)
• Centegra Health System (2.2 miles)
• Northwestern Medicine Primary Care Crystal Lake (2.2 miles)
• J&K Pediatrics And Associates (3.2 miles)
• IBJI Doctors’ Office - Crystal Lake (3.3 miles)
• Illinois Spine Institute (3.4 miles)
• Fox Valley Hematology-Oncology (3.4 miles)

Pharmacies

• Walgreens (1.8 miles)
• Walgreens (3 miles)
• Walgreens (3.8 miles)
• Mariano's Pharmacy (4.4 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (4.5 miles)
• CVS Pharmacy (4.5 miles)

Parks

• McHenry County Conservation District (2.8 miles)
• Converse Park (3.7 miles)
• Three Oaks Recreation Area (4 miles)
• Knox Park (4 miles)
• Lippold Park (5.2 miles)
• Veterans Memorial Park (5.3 miles)
• Weber's Park (5.3 miles)

Restaurants

• Bulldog Ale House (2.8 miles)
• McDonald's (2.9 miles)
• Broken Oar Marina-Bar & Grill (3.1 miles)
• Crystal Lake Brewing (3.2 miles)
• Portillo's (3.2 miles)
• Duke's Alehouse and Kitchen (3.2 miles)
• Chuck E. Cheese's (3.4 miles)

Transportation

• Metra (3.3 miles)
• Metra (4.3 miles)

Hospitals

• Centegra Health System (3.4 miles)
• Centegra Hospital-McHenry (3.4 miles)
• Vitalant Blood Donation- Crystal Lake (3.5 miles)
• Northern Illinois Medical Center (3.5 miles)
• Advocate Good Shepherd Hospital (6.9 miles)
• Centegra Health System (7 miles)
• Centegra Hospital (7 miles)

Theaters

• McHenry Outdoor Theater (5.7 miles)

Places of Worship

• St Peter Parish (6.1 miles)

Cafes

• Starbucks (7.2 miles)