495 Alexandra Boulevard, Crystal Lake, IL 60014
For more information about senior living options: (844) 490-3973
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The Encore Memory Center staff are consistently praised as great, attentive, and trustworthy. Encore exceeds expectations and prioritizes residents' safety, interests, and well-being. The staff are described as going above and beyond, making residents feel cared for and valued. Families report amazing care that keeps their loved ones happy and healthy. Encore pays meticulous attention to every detail - from general care and medical needs to delicious food, engaging entertainment, and pristine cleanliness. The facility is described as a loving home where residents have freedom to engage with the entire space. Families would choose Encore for themselves in the future and highly recommend it. Any issues are resolved quickly and professionally, with pleasant people to visit. The center is noted for being spotless, with kind, friendly staff and engaging activities. Executive Director Lyric is professional, reassuring, and highly regarded by families.
The reviewer would never go to Encore again and warns others not to choose it. The director of nursing is described as lacking professionalism and courtesy, with a vile personality and poor phone etiquette. The staff are accused of verbally abusing the reviewer's mother. The reviewer reports missing sheets when moving the mother out, and says the sheets on the bed were filthy with a mattress that had a huge stain. Residents were left sitting for hours at a time. The call system is inadequate, with only a thin string in the room and no reliable way to call for help. The transportation van is never utilized, despite being shared across locations. Encore allegedly promised the world but did not deliver on expectations (e.g., activities or accommodations). The director of nursing is criticized for poor communication, including failing to identify themselves and treating people disrespectfully.Encore Memory Center in Crystal Lake draws a broad chorus of praise from families who have entrusted their loved ones to its care. Across several reviews, the facility is described as a place where safety, well-being, and personal attention are the top priorities. Many families note that residents are actively engaged, well cared for, and treated with genuine kindness. The overall sentiment is that Encore exceeds expectations in key areas: meticulous attention to general care and medical needs, delicious food, engaging entertainment, and a pristine, clean environment. One reviewer even shared that Encore is where they would want to be when the time comes for themselves, underscoring the level of trust and comfort they feel there.
A common thread through the positive experiences is the remarkable dedication of the staff. Numerous reviewers highlight the warmth and professionalism of the Encore team, with specific praise for leadership and care coordinators. Executive Director Lyric is repeatedly cited for her professionalism and for putting families at ease by explaining processes in detail and inviting input. The care philosophy is described as resident-centered, with staff who are consistently described as pleasant, caring, and attentive. Activities are a standout feature too; Shannon and Annie are singled out for designing daily programs that challenge residents and prevent them from simply sitting in front of a television. Several residents are noted to have free rein of the facility, allowing them to move about and participate in activities as they choose, which contributes to a sense of autonomy and dignity.
The care team at Encore Crystal Lake also earns high marks for its day-to-day responsiveness and the strong sense of community it creates. Reviewers share stories of nurses such as Maureen, Maggi, and Roxanne who are attentive, responsive, and supportive not only to the residents but also to visiting family members. One family member recounts how the staff and hospital-like professionalism made their father feel supported and valued during difficult times, with caregivers who are described as engaging and encouraging. There are multiple testimonials about staff going above and beyond to ensure comfort and safety, including meaningful interactions and a compassionate approach that helps families feel confident that their loved ones are treated with respect and kindness.
Within this landscape of strong positives, there are also more mixed or negative experiences shared by some families. One review recounts a string of troubling incidents: missing sheets, a filthy mattress, a newly purchased bed with a stain, and a lack of timely communication about repairs or problems. This family also describes calls going unanswered or unanswered with a sense of neglect, long delays in getting help for a resident who was wheelchair-bound, and a perception that promises (such as being able to watch a game in her room or having a preferred recliner) were not honored. The reviewer also mentions serious concerns about safety, including multiple falls within a month, and a general sense that critical information was not clearly communicated. The cost of care - more than $10,000 per month - fuels a sense of disappointment when expectations are not met, and the experience includes claims of verbal abuse toward the resident and a lack of responsiveness from corporate leadership when complaints were aired. This account serves as a stark counterpoint to the many positive experiences described.
Transportation and logistics form another area of mixed feedback. Families appreciate practical amenities like a transportation van but report that it is often underutilized, particularly for Crystal Lake residents. The van is described as shared with other locations, with explanations about licensing and vehicle prep that have stalled use for months. A family member notes that this feature would provide meaningful relief to families who otherwise need to transport loved ones themselves, especially for those with dementia who may benefit from a change of scenery. The new director of wellness and the ongoing discussions about getting the van up and running illustrate an area that Encore is actively seeking to improve, even if progress has been slower than some families expected.
The most poignant endorsements come from those who have watched their loved ones transition into Encore and feel secure in the environment during serious or end-of-life moments. Several reviews speak to the compassionate care provided during critical times. One reviewer praises Encore for taking excellent care of a father in his final days, with Lyric and the staff making him feel at home. The sentiment is that Encore Memorial Care offered a dignified, comforting space where families could be with their loved ones as their condition changed, underscoring the facility's ability to blend professional care with heartfelt humanity when it matters most.
Taken together, Encore Memory Center in Crystal Lake emerges as a place with many strengths: a committed, personable staff; leadership that strives to communicate clearly and engage families; engaging daily activities; a clean and safe environment; and a genuine focus on the well-being and dignity of residents. The feedback also serves as a reminder that no facility is perfect for every family, and it highlights the importance of ongoing oversight, transparent communication, and reliable support systems. If you're evaluating Encore, it may be especially helpful to tour the Crystal Lake location, meet the leadership team, speak with current families about their experiences, and ask pointed questions about transportation options, linen and housekeeping practices, safety protocols, and how staff handle emergencies or concerns that arise during nights and weekends. This holistic view can help families determine how Encore aligns with their expectations for care, comfort, and peace of mind for their loved ones.
36 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Autumn Leaves Of Crystal Lake is an assisted living community located in Crystal Lake, IL. Our community specializes in providing top-quality Memory Care and Respite Care services for seniors in a comfortable and supportive environment.
At Autumn Leaves, we prioritize the well-being and comfort of our residents by offering a wide range of amenities. Each private room is fully furnished with cable or satellite TV, ensuring that our residents can enjoy their favorite shows and stay connected to the world. Our dining room serves delicious meals prepared by our skilled culinary team, with special attention given to accommodating any dietary restrictions.
We understand the importance of maintaining a clean and organized living space, which is why our housekeeping services ensure that every corner of our community stays neat and tidy at all times. Residents also have access to a small library where they can indulge in their love for reading, as well as Wi-Fi/high-speed internet that allows them to stay connected with friends and family online.
The care services at Autumn Leaves are designed to meet the individual needs of each resident. Our dedicated staff provides 24-hour supervision along with assistance for activities of daily living such as bathing, dressing, and transfers. We also offer specialized care for those with mild cognitive impairment, along with medication management and diabetes diet support.
To enhance the mental wellness of our residents, we have developed a comprehensive mental wellness program that includes memory care programming tailored specifically to their needs. This ensures that each resident receives the personalized care they require.
Beyond the comforts of our community, Autumn Leaves Of Crystal Lake enjoys a prime location surrounded by various local amenities. With numerous cafes, parks, pharmacies, restaurants, transportation options nearby, as well as easy access to hospitals and physicians' offices within close proximity.
At Autumn Leaves Of Crystal Lake, we strive to provide exceptional care in a warm and inviting environment so that our residents can age gracefully while enjoying life to its fullest.
Autumn Leaves Of Crystal Lake is located at 495 Alexandra Boulevard, Crystal Lake, IL 60014 in McHenry County, Illinois
Autumn Leaves of Crystal Lake offers a comprehensive array of features designed to support residents with dementia and Alzheimer's disease, ensuring their needs are met holistically. Assistance with dressing and bathing promotes dignity while helping residents maintain personal hygiene, which can be challenging in advanced stages of cognitive decline. Medication management ensures that crucial medications are taken as prescribed, reducing the risk of health complications associated with missed dosages. Meal preparation and service provide nutrition tailored to individual dietary requirements, fostering physical well-being. The assistance with activities of daily living and transfers supports independence while minimizing fall risks, enhancing overall safety. Continuous 24-hour supervision provides peace of mind for both residents and families, ensuring immediate assistance when needed. Additionally, the mental wellness program and specialized memory care programming offer cognitive stimulation tailored to different stages of memory impairment, promoting engagement and improving quality of life for residents dealing with mild to advanced cognitive challenges.
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