New City Supportive Living in Chicago, IL
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4707 S Marshfield Ave, Chicago, IL 60609
For more information about senior living options: (844) 490-3973
New City Supportive Living offers competitive pricing for its residents, with costs that vary based on room type. For a studio, the monthly rate is $3,195, which is notably lower than both the Cook County average of $3,762 and the statewide average of $4,028. The 1-bedroom option is priced at $3,395, slightly above Cook County's average of $3,256 but still under the Illinois state average of $3,527. For those in need of more space, the 2-bedroom unit comes at a cost of $4,195; this is less than Cook County's average of $4,412 while also being higher than Illinois' overall figure of $4,208. Overall, New City Supportive Living presents an appealing choice within the regional market, balancing quality care with reasonable pricing structures compared to both county and state norms.
| Floor plans | New City Supportive Living | Cook County | Illinois |
|---|---|---|---|
| Studio | $3,195 | $3,762 | $4,028 |
| 1 Bedroom | $3,395 | $3,256 | $3,527 |
| 2 Bedrooms | $4,195 | $4,412 | $4,208 |
They feel at home after four years at the facility. They love this place; the staff are friendly and caring, giving peace of mind about their loved ones. They appreciate the atmosphere and Jocelyn’s helpful information. They had a great experience thanks to attentive and professional staff. They found New City’s facility clean and quiet, with dedicated staff, and Tammy Carter was very helpful and reassuring. CNAs provide excellent care, ensuring residents are bathed and take their medications properly. Tammy, the manager, has done a wonderful job assisting their dad with personal and medical needs. The staff are very helpful, the building is quiet, and residents can come and go freely. New City is a great facility with a clean environment and competent staff; their aunt loves it. New City Supportive Living is fantastic from top to bottom; staff are friendly, residents are smiling and engaged in activities, and management truly cares. Danny is terrific at keeping people posted and ensuring satisfaction; a great person to work with. The facility is an awesome place for assisted living, with a welcoming atmosphere and friendly staff. The marketing director is knowledgeable; staff and residents seem excited to be there. The setting is clean, friendly, and interactive. The move-in process is guided by gracious staff like Chi Robinson; the apartments are welcoming and spacious. Daily activities at New City are great. The food is delicious.
The facility reportedly has bed bugs and roaches, and no pest control has ever been called. The CNAs are not nice and are very unprofessional; they steal and eat residents' personal food and money. The nursing staff deserves a one-star rating, and the administrator Tammy is very rude and lies about follow-up. There are residents with bugs crawling on them in the open, indicating a serious pest problem. The patients are not being cared for properly. The discharge process was cold and disheartening, with a resident being told they would be discharged to the hospital and not allowed to return. The place from top to bottom needs a revamp.New City Supportive Living is best suited for active seniors who want private apartments, a lively social calendar, and a hands-on management team that generally excels at coordinating care and activities. Families who prize a warm, welcoming atmosphere, clean and attractive interiors, and reliable front-dline staff will find this community a compelling match. The facility’s location in Chicago’s south-side corridor adds practical appeal for those who value proximity to family, services, and urban accessibility, paired with a boutique, home-like feel inside. In short, this is a strong fit for seniors who want independence with accessible support and a demonstrable sense of community daily life.
The strongest case for New City rests on its people and its ambiance. Reviewers repeatedly highlight friendly, professional staff who genuinely seem to care, a clean, quiet environment, and an atmosphere that feels welcoming from the moment of entry. Move-in coordinators and campus leaders, most notably Chi Robinson and Tammy Burke, receive frequent praise for their responsiveness, clarity, and willingness to guide families through decisions and logistics. The daily rhythm is described as engaging and social, with residents regularly participating in activities and forming companionships. The interiors win on aesthetics too: spacious, well-appointed apartments and common areas that feel inviting, with an emphasis on warmth and accessibility. Food quality is consistently cited as a plus, reinforcing the sense that living here can be comfortable and satisfying on a daily basis.
Yet the reviews do not ignore red flags that can derail a family’s confidence. The most serious concerns center on pest problems, bed bugs and roaches, that some families say have not been adequately addressed, casting doubt on overall safety and comfort. Allegations of theft and inconsistent behavior among some CNAs, plus occasional reports of rude or unresponsive administrative interactions, create uneven trust in frontline staff. A few families recount difficult, even alarming experiences around discharge decisions or billing behavior, which can feel punitive or opaque in moments of stress. For families considering memory-care needs or residents with higher safety requirements, questions about wayfinding, security, and consistent supervision become particularly salient, as does the availability of robust, clear follow-through on problems when they arise.
These pros and cons do not cancel each other out; they compete for a family’s peace of mind. The quality of care and the warmth of the community can offset many daily irritants, especially for those who prioritize engagement, companionship, and a sense of belonging. When leadership is responsive and staff are genuinely attentive, observable benefits, cleanliness, well-maintained spaces, and well-planned activities, provide meaningful value. However, the pests, supply-chain-like gaps in consistency of care, and the friction over billing or discharge can erode confidence, particularly for families that must balance financial clarity, safety, and long-term stability. In practical terms, New City can deliver a high-quality living experience for many, but it will not automatically resolve every risk a family associates with senior housing.
For families actively evaluating options, several due-diligence steps are essential. During tours, press for a clear picture of pest-control history, current preventive measures, and a written remediation plan if an issue recurs. Request up-to-date references from current residents or family members, and speak with multiple CNAs and nursing staff about daily routines, responsiveness, and turnover; consistency in caregiving staff is as critical as any amenity. Examine the contract terms around rent, deposits, and any charges for services, and insist on a transparent, documented process for incident reporting, follow-up, and escalation. Tour multiple times, if possible, and observe signage, wayfinding, parking, and building accessibility firsthand to gauge whether the layout would accommodate a senior with memory or mobility concerns. A direct conversation with Tammy Burke and with the management team can reveal how the facility handles disputes and resident safety when a complaint arises.
The verdict is clear: New City Supportive Living stands out for families seeking a hospitable, aesthetically pleasing community with strong administrative leadership, robust activity programming, and dependable daily living support. It is particularly well-suited for residents who thrive on social engagement, value quick access to staff, and want a beautiful, comfortable home with ongoing nursing oversight and housekeeping services. However, potential residents, especially those with heightened sensitivity to pest control, memory-care needs, or past experiences with billing disputes, should approach with heightened due diligence. Alternatives become reasonable considerations for families who require ironclad pest management, consistently flawless front-line care, or a proven track record of risk-managed discharge and relocation planning. In the end, New City offers a compelling blend of warmth and capability, but the decision should hinge on a precise alignment of the senior’s needs with the community’s strengths, and a candid assessment of whether the risks are tolerable given the family’s standards for safety, transparency, and peace of mind.
1-bedroom apartments1-bedroom apartments are important for seniors because they provide a sense of independence, privacy, and autonomy while still offering the necessary space for comfortable living. These apartments allow seniors to maintain their own personal space and lifestyle preferences in a supportive community setting. 2-bedroom apartments2-bedroom apartments are important for seniors because they provide extra space for guests, hobbies, and caregivers, as well as potential for additional income through roommates or rental. Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults. Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Financial aidFinancial aid is crucial for seniors as it can help them cover the costs of essential living expenses such as housing, food, and healthcare. Many seniors have limited incomes and savings, so financial assistance programs can provide them with the necessary support to maintain a decent quality of life in their retirement years.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
General storeGeneral stores are important for seniors because they provide a convenient one-stop shop for everyday essentials such as groceries, toiletries, and household items. They offer a sense of community and familiarity, making it easier for seniors to access the products they need without having to travel far. Additionally, general stores often have friendly staff who can assist seniors with their shopping needs, making the experience more enjoyable and stress-free.
Handicap accessible"Handicap accessible" amenities are crucial for seniors to ensure they can easily navigate and access facilities, services, and activities without barriers or limitations due to physical impairments. This promotes independence, safety, and inclusivity for seniors in senior living communities.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Party spaceHaving access to party space is important for seniors as it provides opportunities for socialization, connection, and enjoyment. These spaces allow seniors to celebrate special occasions, host gatherings with friends and family, and participate in community events, enhancing their overall well-being and quality of life. TV roomTV rooms are important for seniors in senior living communities because they provide a space for social interaction, entertainment, and relaxation. Watching TV can help reduce feelings of loneliness and boredom, and create a sense of community among residents. Additionally, TV rooms offer a break from daily routines and can be a source of comfort and familiarity for seniors.
Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (5 miles away) Chicago O'Hare International (17 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Personal care assistantsPersonal care assistants are essential for seniors as they provide assistance with daily tasks, such as dressing, bathing, and medication management. They offer crucial support and companionship to help seniors maintain independence and quality of life in their own homes or in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Restaurant style diningRestaurant style dining is important for seniors as it offers them a social and enjoyable dining experience, promotes healthy eating habits, and provides personalized menu options to cater to their dietary needs and preferences. This type of dining setting can enhance their overall quality of life and create a sense of community within the senior living facility. Room serviceRoom service is important for seniors in a senior living community because it provides convenience and allows them to have their meals delivered directly to their room. This can be especially beneficial for seniors who may have mobility issues or difficulty accessing the dining area. Room service ensures that seniors are able to receive nutritious meals without having to navigate through the facility, allowing them to maintain their independence and overall well-being. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Art classesArt classes are important for seniors because they provide a creative outlet, improve cognitive function, reduce stress and anxiety, promote socialization, and enhance overall well-being and quality of life. Community service programsCommunity service programs are important for seniors because they provide opportunities for social engagement, physical activity, and mental stimulation. These programs also allow seniors to give back to their communities and maintain a sense of purpose and fulfillment in their lives.
Day trips and outingsDay trips and outings are important for seniors as they provide opportunities for socialization, mental stimulation, physical activity, and a break from daily routines. These experiences can enhance overall well-being and quality of life for older adults living in senior communities. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.
Educational speakers / life long learningEducational speakers and lifelong learning opportunities are crucial for seniors as they provide mental stimulation, promote social engagement, and contribute to overall well-being. Continuous learning helps seniors stay mentally sharp, build new skills, and maintain a sense of purpose and fulfillment in their lives. It also allows them to stay connected to the world around them and fosters a sense of community within senior living facilities.
Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
GamesGames are an essential part of senior living as they help promote cognitive function, social interaction, and overall well-being. Playing games can improve memory, concentration, and decision-making skills while also providing a fun and engaging way to connect with others. Seniors who participate in games regularly tend to experience higher levels of satisfaction and happiness in their daily lives.
Live musical performancesLive musical performances can provide seniors with a sense of joy, nostalgia, and connection. Music has the power to evoke emotions and memories, improve mood and cognitive function, and foster social interaction among seniors. It can also serve as a form of therapy and stress relief for older adults, making it an important activity to include in senior living communities. Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs.
StoriesStories are important for seniors because they provide a sense of connection, stimulate memory and cognitive function, and offer entertainment and emotional engagement. Sharing stories can foster social interaction and create a sense of community among seniors, enhancing their overall well-being and quality of life.
Trivia gamesTrivia games are important for seniors because they provide mental stimulation, social interaction, and a fun way to keep the mind sharp. They can help improve memory, cognitive function, and overall well-being in older adults.
Yoga / chair yogaYoga and chair yoga are important for seniors as they promote flexibility, balance, strength, and overall wellbeing. These practices can help improve mobility, reduce stress, and enhance mental clarity, ultimately leading to a higher quality of life in their senior years.Welcome to New City Supportive Living, a premier assisted living community located in the bustling city of Chicago, IL. Here, residents can enjoy a range of housing options, including comfortable and spacious 2-bedroom apartments or cozy studio apartments.
At New City Supportive Living, we prioritize providing our residents with a wide array of amenities to enhance their quality of life. Our on-site activities ensure that there is never a dull moment, allowing residents to socialize and engage in various recreational pursuits. For those hot summer days, each apartment is equipped with air-conditioning for optimal comfort.
Our community also boasts a beautician on-site, ensuring that residents can easily access professional grooming services without having to leave the premises. Residents can relax in front of their favorite shows thanks to the availability of cable or satellite TV services. Additionally, our computer center enables residents to stay connected with loved ones and explore the digital world at their convenience.
New City Supportive Living understands the importance of spiritual well-being, offering both on-site and off-site devotional services for those who wish to nurture their spirituality. Our communal dining room serves delicious meals restaurant-style, giving residents an opportunity to connect with fellow community members while enjoying nutritious cuisine. For added convenience, room service is also available.
When it comes to care services, our dedicated staff is there every step of the way. From diabetic care to medication management and personal care assistance, we strive to meet each resident's individual needs with compassion and expertise. Our caregivers are specially trained in providing incontinence care for those who require it.
Staying active and engaged is made easy at New City Supportive Living with our diverse range of activities. From art classes and fitness programs to day trips and outings, there's always something exciting happening within our community. Residents can also enjoy live musical performances and religious services that cater to their personal interests.
In addition to an enriching lifestyle within our community walls, New City Supportive Living is conveniently located near various amenities. With 11 parks, 11 pharmacies, 1 physician's office, 9 restaurants, and 10 transportation options in close proximity, residents have easy access to the services and resources they may need. Furthermore, there are 5 hospitals nearby for any medical needs that may arise.
Join us at New City Supportive Living and experience a vibrant and caring assisted living community in the heart of Chicago.
This part of Chicago, Illinois is a vibrant and diverse neighborhood with a variety of amenities within close proximity. There are several restaurants offering a range of dining options, from local breweries to fast food chains. Transportation options are readily available with access to subway stations, bus stops, and the nearby Midway International Airport for convenient travel. There are multiple pharmacies and hospitals in the area for easy access to healthcare services. Several parks provide opportunities for outdoor recreation and relaxation. Additionally, there are cafes for socializing and enjoying a cup of coffee. Overall, this neighborhood offers a mix of convenience and community resources that may be appealing for those considering senior living in the area.
New City Supportive Living offers competitive pricing for its residents, with costs that vary based on room type. For a studio, the monthly rate is $3,195, which is notably lower than both the Cook County average of $3,762 and the statewide average of $4,028. The 1-bedroom option is priced at $3,395, slightly above Cook County's average of $3,256 but still under the Illinois state average of $3,527. For those in need of more space, the 2-bedroom unit comes at a cost of $4,195; this is less than Cook County's average of $4,412 while also being higher than Illinois' overall figure of $4,208. Overall, New City Supportive Living presents an appealing choice within the regional market, balancing quality care with reasonable pricing structures compared to both county and state norms.
New City Supportive Living offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
New City Supportive Living is located at 4707 S Marshfield Ave, Chicago, IL 60609 in Cook County, Illinois
New City Supportive Living on seniors.fyi includes 5 photos including images showing floor plan, bedroom, living room, kitchenette, bathroom, building, architecture, urban, and more.
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