Healthcare Plus Team Pilsen

Pros

• The staff are consistently described as nice, helpful, and friendly.
• Healthcare Plus is praised for an amazing experience and outstanding service.
• Viviana Mallares is an exceptional helper who goes the extra mile for families.
• Pamela Craig is a highly professional and thorough supervisor.
• The company delivers great customer service and goes above and beyond.
• The home care team is professional, caring, and reliable.
• The office environment is clean, professional, and welcoming.
• Iris is regarded as the best.
• The staff are very professional and supportive.
• Many reviewers would recommend Healthcare Plus based on their experiences.
• The company cares for its clients and provides efficient support when needed.

Cons

• The clock-in app wouldn't work 90% of the time.
• The staff were unresponsive and would frequently mess up paychecks.
• The company delayed setting up direct deposits for months.
• The client claimed workers were unreliable and unprofessional and not really trying to help anyone, with no drug testing.
• The reviewer criticized hiring practices, saying the agency hired anybody, including people with health problems.

Review

Healthcare Plus comes through in a big, high-energy way for many caregivers and clients who have shared their experiences. Across the board, praise tends to center on the warmth of the people who work there and the sense that the company genuinely cares. Messages range from exuberant declarations like "best staff ever" and "A++++++++++++" to heartfelt gratitude for the help received during tough times. The sentiment is clear: this is a place where people feel supported, valued, and treated with respect.

One recurring thread highlights how quickly the company can mobilize assistance and opportunities. Several reviewers describe walking in looking for work and leaving with a client secured and started on the same day. The speed and efficiency of the process are repeatedly credited, along with sincere appreciation for the ongoing support that staff provide. The impression is that Healthcare Plus doesn't just place caregivers; it helps them begin making a difference right away.

A constant source of praise is the friendliness and helpfulness of the staff. Reviewers consistently say that "everyone in the company is nice and helpful," and they emphasize how staff go above and beyond to ensure caregivers have what they need to succeed. The workplace is described as clean, professional, and welcoming, with many noting that colleagues are easy to reach and ready to assist. Particular phrases - such as "Lovely Ladies" and "I love Iris. She's the best" - underscore the strong personal connections that sit at the heart of client and caregiver satisfaction.

Specific individuals receive notable recognition for their dedication and impact. Viviana Mallares is singled out as a hardworking, amiable professional who consistently goes the extra mile for families. Clients and coworkers alike stress her commitment to service and her willingness to put in the extra effort on behalf of those she serves. Similarly, Mrs. Pamela Craig is highlighted as an outstanding supervisor in the Pilsen, IL area, described as professional, detailed, and deeply engaged in supporting caregivers and clients. These names serve as touchpoints for the high standard of care that many reviewers associate with Healthcare Plus.

For many, the experience of working with Healthcare Plus is a strong personal endorsement of the company as a place to build a career. People say they love the job, feel supported, and would recommend the opportunity to others who need meaningful work. The sense that the organization is professional and consistently helpful strengthens their confidence in staying with the agency and continuing to grow within it. The overall tone is one of pride and gratitude for an employer that treats staff with respect and provides real opportunities to serve others.

Of course, not every voice is wholly positive, and a more critical perspective does appear in the mix. One review describes a reasonably positive view of the agency but details a number of operational frustrations. The clock-in process, particularly through the app and an unfamiliar device, proved unreliable for the reviewer, who encountered frequent technical difficulties. The experience included unresponsiveness from staff, paychecks that were mishandled, and delays in setting up direct deposit. The reviewer ultimately switched to a different agency, citing these issues as significant hindrances to a smooth working relationship. The tone is candid about the gaps between the agency's good reputation and the day-to-day friction some caregivers face.

Another pointed critique comes from a client who expresses broad dissatisfaction with the level of reliability and professionalism among the workers. This perspective questions the rigor of screenings (including drug testing) and suggests that some staff are in it primarily for a paycheck rather than a genuine commitment to helping clients. The reviewer describes unprofessional conduct and a sense that some workers do little beyond the minimum, which contrasts sharply with the more uniformly positive voices heard elsewhere. While this view is notably harsher, it reflects a real concern for those evaluating the agency from a client's standpoint.

Taken together, the collection of reviews paints a portrait of Healthcare Plus as a company that many people deeply value for its friendly, professional culture and ready-to-help mindset. The majority foreground quick placement, supportive supervision, and caring staff who are dedicated to making a positive difference in clients' lives. The Pilsen, IL location stands out in several accounts as a hub of professional care and personal attention, with standout individuals like Viviana Mallares, Mrs. Pamela Craig, and Iris getting particular admiration. At the same time, a smaller voice reminds readers that no organization is perfect - clock-in reliability, pay accuracy, and consistent responsiveness matter to caregivers and clients alike, and addressing these issues is essential for maintaining the high level of trust the company has earned. Overall, Healthcare Plus emerges as a caring, capable ally for those seeking meaningful work and compassionate home care for loved ones.

Physicians

• University of Illinois Mile Square Health Center: Near West Side (0.5 miles)

Hospitals

• John H Stroger Jr Hospital (0.9 miles)
• Rush University Medical Center (1 miles)
• University of Illinois Hospital & Health Sciences System (1.2 miles)
• Ann & Robert H. Lurie Children's Hospital of Chicago (3.5 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.1 miles)

Transportation

• Cta (1.1 miles)
• CTA - Kedzie-Homan (1.1 miles)
• CTA - Clinton (2.4 miles)
• Ogilvie Transportation Center (2.4 miles)
• Jamba Union Station / Chicago (2.5 miles)
• Cta (2.7 miles)
• Metra - LaSalle Street (2.9 miles)

Parks

• Union Park (1.1 miles)
• Skinner Bark Park (1.3 miles)
• Skinner Dog Park (1.3 miles)
• Douglas Park (1.4 miles)
• Humboldt Park (1.9 miles)
• Mary Bartelme Park (1.9 miles)
• Wicker Park (1.9 miles)

Restaurants

• Kaiser Tiger (1.3 miles)
• McDonald's (1.3 miles)
• McDonald's (1.7 miles)
• McDonald’s Global Menu Restaurant (1.7 miles)
• The Barrel (1.9 miles)
• Lýra (1.9 miles)
• Bar Siena (2 miles)

Cafes

• Blue Bottle Coffee (2.6 miles)
• Tiny Tapp & Cafe (3 miles)
• Intelligentsia Coffee (3.2 miles)
• Starbucks (3.2 miles)
• Starbucks (3.3 miles)
• Wildberry Pancakes & Cafe (3.3 miles)
• Starbucks (3.3 miles)

Theaters

• Regal Webster Place (3 miles)