Healthcare Plus Team Pilsen in Chicago, IL

Pros

• The staff are the best and highly appreciated.
• The company quickly connected a worker with a client and got them started the same day.
• The staff are always nice and helpful.
• Everyone here is friendly and goes above and beyond to help.
• Viviana Mallares is hardworking, amiable, and goes the extra mile to assist clients.
• The company provides a great experience with excellent customer service.
• Pamela Craig is regarded as the best supervisor at Healthcare Plus in Pilsen, demonstrating hard work.
• Iris is highly regarded as the best.

Cons

• The clock-in app was unreliable and the method was cumbersome.
• The staff were unresponsive and frequently messed up paychecks.
• There were months-long delays in enabling direct deposits.
• The client criticized the agency for hiring unreliable, unprofessional workers who were mostly there to get a paycheck and did not truly help clients, with no drug testing.

Review

Healthcare Plus Team Pilsen is best suited for families seeking warm, hands-on in-home care in Chicago’s Pilsen neighborhood who prize exceptionally caring staff and responsive client service. This agency excels when the priority is everyday reliability, compassionate interactions, and a team culture that treats clients and families with real respect. It is especially well suited for seniors who want caregivers who remember preferences, communicate clearly, and stay engaged with daily routines. It is not the first pick for families needing highly specialized clinical supervision or rigid, perfectly glitch-free administrative systems. In those cases, a provider with stronger medical oversight or a reputation for flawless back-end operations may be worth a longer look.

The strongest asset here is the human element. Multiple caregivers and supervisors consistently earn top marks for kindness, professionalism, and willingness to go the extra mile. Clients and families repeatedly note that the staff are friendly, responsive, and supportive, turning visits into genuinely helpful experiences rather than mere routines. Supervisors like Pamela Craig are cited as deeply capable and detail-oriented, and individual caregivers, such as Iris, are singled out for reliability and personal connection. That culture of care translates into tangible benefits: smoother day-to-day interactions, fewer “care gaps,” and a sense of trust that families cannot easily secure from more impersonal agencies.

However, the service does carry notable administrative friction that families should weigh carefully. A recurring thread in the reviews is a clock-in app that often fails, with caregivers reporting payroll problems or delays and, in some cases, difficulty getting direct deposits established. Some clients describe inconsistent communication from the back office and occasional questions about pay or scheduling. These issues are real enough to affect the experience, especially when scheduling changes are needed quickly or when families rely on predictable billing and timely caregiver assignments. The risk is not constant catastrophe, but it is real enough to require proactive questions and ongoing verification.

Despite those administrative headaches, the pros often offset the cons for families who can tolerate or actively manage the backend. The care experience tends to be consistently positive: caregivers who arrive prepared, stay attentive to preferences, and maintain a respectful, professional demeanor. The staff’s ability to respond with flexibility, adjusting visits, accommodating shifts, and maintaining open lines of communication, reduces the sting of occasional scheduling hiccups. In practice, the best outcomes come when families participate in caregiver matching, request direct contact with standout supervisors, and insist on clear, agreed-upon expectations for scheduling and payroll processes. The personal rapport built with trusted caregivers can turn potential cons into manageable irritants rather than deal-breakers.

For families weighing alternatives, a few factors may tilt the decision one way or the other. If flawless tech and payroll reliability are non-negotiable, this agency may stretch your tolerance at times and you may want to compare providers with more streamlined digital systems. If there is a need for highly specialized medical supervision, intensive therapy, or strict credentialing standards beyond what the common home care setup provides, exploring options with more formal clinical oversight could be prudent. On the other hand, if the priority is a genuinely kind, patient-centered caregiving team that remembers preferences and treats every visit as a relationship, Healthcare Plus Team Pilsen remains a compelling choice.

In the end, the advisory stance is clear: Healthcare Plus Team Pilsen delivers standout caregiver quality and a level of personal attention that is rare in home care. It excels for families who want reliable, personable staff who will advocate for the client’s comfort and dignity, and who are willing to manage minor administrative bumps as the price of excellent human care. For those who cannot accept occasional payroll glitches or clock-in tech quirks, or who demand near-perfect back-end reliability, it makes sense to explore a few other options first, requesting a detailed service agreement and a demonstration of how scheduling and payroll will be handled. With careful caregiver matching, transparent expectations, and proactive oversight, this agency can be an excellent fit for long-term in-home care that prioritizes humanity as much as competence.

Physicians

• University of Illinois Mile Square Health Center: Near West Side (0.5 miles)

Hospitals

• John H Stroger Jr Hospital (0.9 miles)
• Rush University Medical Center (1 miles)
• University of Illinois Hospital & Health Sciences System (1.2 miles)
• Ann & Robert H. Lurie Children's Hospital of Chicago (3.5 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.1 miles)

Transportation

• Cta (1.1 miles)
• CTA - Kedzie-Homan (1.1 miles)
• CTA - Clinton (2.4 miles)
• Ogilvie Transportation Center (2.4 miles)
• Jamba Union Station / Chicago (2.5 miles)
• Cta (2.7 miles)
• Metra - LaSalle Street (2.9 miles)

Parks

• Union Park (1.1 miles)
• Skinner Bark Park (1.3 miles)
• Skinner Dog Park (1.3 miles)
• Douglas Park (1.4 miles)
• Humboldt Park (1.9 miles)
• Mary Bartelme Park (1.9 miles)
• Wicker Park (1.9 miles)

Restaurants

• Kaiser Tiger (1.3 miles)
• McDonald's (1.3 miles)
• McDonald's (1.7 miles)
• McDonald’s Global Menu Restaurant (1.7 miles)
• The Barrel (1.9 miles)
• Lýra (1.9 miles)
• Bar Siena (2 miles)

Cafes

• Blue Bottle Coffee (2.6 miles)
• Tiny Tapp & Cafe (3 miles)
• Intelligentsia Coffee (3.2 miles)
• Starbucks (3.2 miles)
• Starbucks (3.3 miles)
• Wildberry Pancakes & Cafe (3.3 miles)
• Starbucks (3.3 miles)

Theaters

• Regal Webster Place (3 miles)