Eden Supportive Living

Pros

• Eden Supportive Living is described as a blessing with wonderful food and a spacious seventh-floor studio.
• The administrator is wonderful, and the business office staff are supportive.
• Shataqua Hill is a sincere, dedicated move-in coordinator who goes above and beyond to ensure residents feel well cared for.
• Shataqua makes onboarding easy and is helpful at every step, with other staff like Nikki Drew providing kindness and support.
• The staff at Eden are amazing, meeting visitors and residents with smiles and a willingness to help.
• The kitchen staff are wonderful, and residents enjoy the food; there are trips and arts and crafts.
• Kayonna Bufford is the first person residents see at the desk, always pleasant and helpful.
• Eden's concierge staff, including Kayonna Bufford, are outstanding at their jobs; the facility would be better with more people like them.
• Eden's staff are kind, helpful, and patient, coordinating transportation for medical appointments.
• Eden has kept residents safe and healthy during the COVID-19 pandemic.
• Management has worked hard to maintain a clean, quiet environment.
• Eden is a great place to live with fantastic staff and a welcoming culture.

Cons

• The Director of Nursing is hideously incompetent, cruel at best, and should be looking for a better-suited vocation that doesn't involve human beings.
• The staff were described as terrible, neglectful, rude, and uncaring.
• There were reports of drugs being used on-site, residents smoking in their rooms, and widespread rumors about others.
• Some front-desk workers are on the phone constantly, and complaints to the director go unaddressed.
• A resident alleged neglect and a delay in emergency medical care, resulting in prolonged distress and missed meals.
• A dining-room policy allegedly forced a resident with a skin condition to attend the dining room, which was deemed ridiculous.
• There was a suggestion to involve police and implement a ban list to keep drug dealers out and improve safety.
• The meals were noted to be frequently burned.

Review

Eden Supportive Living has become a focal point for a wide range of resident experiences, weaving together stories of warmth, community, and careful attention with more stark accounts of frustration and concern. For many residents, Eden feels like a steadying force - a place where staff mobilize to support a difficult day, where small comforts like a good meal and a pleasant apartment can matter deeply, and where the prospect of aging in place feels more navigable thanks to coordinated services and a sense of companionship. One resident reflects on finally finding a "sorta place" to negotiate a living standard that feels meaningful for the golden years, praising the staff for their generosity and reliability and noting that Eden's style and atmosphere stand out as a conscientious complement to her long life's experiences.

Across numerous voices, the backbone of Eden's appeal is the people who work there. The Move-in Coordinator, Shataqua Hill, appears repeatedly as a touchstone of reliability and care - from the earliest conversations about moving in to ongoing encouragement and reassurance during the transition. Several reviewers commend Shataqua's patience, sincerity, and willingness to go "above and beyond" to ensure that the journey into Eden feels smooth and secure. The administrator and the business office are also singled out as being supportive and approachable, capable of countering stereotypes about the care industry with genuine kindness and competence. The sentiment is echoed by families and friends who note how the staff, including Nikki Drew and a number of caregivers and front-desk workers, consistently present themselves as welcoming and helpful.

The everyday life at Eden is, for many, a bright spot. Reviews consistently mention spacious studio living arrangements on upper floors, with compliments about the views, the layout of apartments, and the sense that the living space can be both comfortable and dignified. Food and dining are repeatedly described as strong points, with residents praising the kitchen staff and the variety and quality of meals. Beyond meals, Eden's programming - arts and crafts, organized activities, and organized trips to stores - adds a sense of community and purpose. The chance to participate in outings and to engage with a wider range of neighbors is valued as part of maintaining a livable, engaged life in the later years.

Not every account is uniformly positive, and several reviewers offer pointed criticisms that deserve attention. Some residents describe a social climate that can feel isolating or alienating, with comments about a significant percentage of residents or staff contributing to a weary or uneasy atmosphere. A few describe feeling out of place or overwhelmed by the social dynamics in a way that can undermine enjoyment of the place. There are also direct critiques of management - most pointedly a determination that the Director of Nursing is not meeting expectations - and strong warnings about neglect or slow responses in medical emergencies. One painful account describes an extended delay in receiving ambulance assistance and medical care, followed by a disappointing return to the unit without timely attention to meals. Another reviewer voices concern about rumors, staff being distracted by personal phone use at the front desk, and what they perceive as a lack of action from leadership in addressing these issues. A separate post calls for external intervention to address substance use on-site and to implement a ban list to improve safety, signaling a level of disquiet about safety and rule enforcement in the community.

Despite these criticisms, several reviewers offer a balanced, hopeful stance: Eden is described as a "great place to live," with standout individuals who build a supportive environment and a sense of belonging. The praise is not limited to front-line workers; even the administrative side is acknowledged for its efforts to maintain a clean, quiet, and well-regulated environment. The consistency of positive feedback about the care teams - nurses, CNAs, and other clinicians - suggests that when the daily care goes smoothly, Eden can provide exceptional support, coordination of medical appointments and transportation, and a framework that helps residents maintain independence within a safe, structured setting. A sister's journey through surgery and chemotherapy, guided by Eden's staff, is highlighted as an example of the practical health-related benefits residents receive - from coordinating rides to appointments to supervising medications and helping with routine tasks.

In addition to the care and programming, personal anecdotes illustrate Eden's impact on individual lives beyond basic housing. Several reviewers highlight the facility's responsiveness during difficult times - whether it's the reassurance provided during onboarding, the steady guidance through medical needs, or the social support that accompanies daily living. The sentiment is reinforced by stories of on-site staff who become trusted companions: someone to remind a resident to take medications, organize a fun activity, or simply offer a reassuring word when a day feels tough. There is also recognition of the broader ecosystem surrounding Eden - the maintenance crew, front-desk staff, and the entire team that contributes to a sense of safety, order, and attentiveness - especially notable during the COVID-19 era when keeping residents healthy and connected proved especially challenging.

In the end, Eden Supportive Living emerges as a place of real contrasts: a community that many residents regard as a cut above other facilities, thanks to a culture of care, strong staff relationships, and meaningful programming; and at the same time a setting where serious concerns about safety, medical responsiveness, and certain administrative practices have been raised by several residents and their loved ones. The common thread is a recognition of Eden's strengths - dedicated staff, welcoming onboarding, engaging activities, and compassionate care - paired with an urgent call for ongoing attention to management, safety protocols, and the respectful treatment of residents. The ongoing story is one of a community with significant positives, tempered by real challenges that residents hope will be addressed through thoughtful leadership and a continued commitment to the dignity, safety, and well-being of every tenant.

This part of Champaign, Illinois offers a diverse range of amenities within close proximity, making it a convenient and desirable location for senior living. With a variety of restaurants such as Culver's, Big Grove Tavern, and Esquire Lounge nearby, residents have plenty of dining options to choose from. Additionally, the area is well-equipped with healthcare facilities including Pulmonary Medicine and Case Audiology for medical needs. For religious activities, there are churches like Holy Cross Catholic Church and St Peter's United Church of Christ within a short distance. Transportation is easily accessible with the Amtrak station located just 0.3 miles away. There are also several hospitals like The Pavilion Foundation and Presence Covenant Medical Center nearby for healthcare emergencies. Furthermore, pharmacies such as CVS Pharmacy and Walgreens are conveniently situated for medication needs. Overall, this part of Champaign provides a vibrant community with various services designed to cater to the needs of seniors in a comfortable and accommodating environment.

Restaurants

• Culver's (0.1 miles)
• Big Grove Tavern (0.2 miles)
• Esquire Lounge (0.2 miles)
• Black Dog Smoke & Ale House (0.3 miles)
• Manzellas Italian Restaurant (0.4 miles)
• Golden Harbor (0.5 miles)
• Lao Sze Chuan Chinese Restaurant (0.9 miles)

Physicians

• Pulmonary Medicine (0.2 miles)
• Case Audiology (0.4 miles)
• Lo Albert C MD - Albert C Lo MD (1 miles)
• Oak Orthopedics (1 miles)
• Champaign Urbana Dialysis Center (1 miles)
• Bard Optical - Champaign (1.6 miles)
• All About Eyes - Champaign (1.7 miles)

Places of Worship

• Holy Cross Catholic Church (0.2 miles)
• St Peter's United Church of Christ (1.4 miles)
• St. Matthew Catholic Church (1.9 miles)

Transportation

• Amtrak (0.3 miles)

Hospitals

• The Pavilion Foundation (0.6 miles)
• ImpactLife (1 miles)
• Presence Covenant Medical Center (1 miles)
• Provena Covenant Medical Center (1 miles)
• OSF Heart of Mary Medical Center (1 miles)
• McKinley Health Center (1.7 miles)
• Carle Surgicenter (2.1 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.9 miles)
• OSF Pharmacy (1 miles)
• Walgreens (1.1 miles)
• Carle Home Infusion (1.3 miles)
• Walgreens (1.6 miles)
• Schnucks (1.7 miles)

Cafes

• BrewLab Coffee (0.9 miles)
• Kung Fu Tea (1 miles)
• Espresso Royale (1.4 miles)
• Panera Bread (1.4 miles)
• Bakelab Urbana (1.5 miles)
• Starbucks (1.6 miles)
• Starbucks (1.8 miles)

Parks

• Hessel Park (1.2 miles)
• Mattis Park (1.6 miles)