Griswold Special Care

Pros

• Griswold Home Care is described as a blessing and a joy to work with, with knowledgeable management always there for caregivers.
• The management team is highly knowledgeable, supportive, and ensures caregivers are well compensated.
• Kathy and Haley are rare gems at Griswold Home Care.
• The agency's professionalism and attention to detail are outstanding.
• Elsa is a godsend - warm, caring, and a wonderful companion.
• Griswold Home Care is highly recommended and regarded as the best agency.
• Edmond delivered five-star service: on time, polite, and unobtrusive.
• The office and field staff are friendly, responsible, and caring.
• The caregivers are competent, knowledgeable, and provide excellent care.
• Griswold provides seamless transitions between caregivers.
• The organization is reliable, professional, and offers exceptional customer service.
• Griswold enables seniors to live independently at home with high-quality care.

Cons

• Griswold's management was described as arrogant and condescending, blaming the client for communication delays.
• The reviewers felt Griswold cared more about placing a body in the home than ensuring a careful, comfortable caregiver match.
• The experience was labeled very disappointing, and they stated they would not recommend Griswold.
• They believed changes at Griswold since a prior positive referral may have contributed to the poor experience.

Review

Griswold Home Care has consistently earned high praise from families and individuals who rely on its care services, and the impressions are both deep and enduring. Across years of collaboration, clients describe Griswold not just as a service provider but as a trusted partner that treats each situation with care, professionalism, and a genuine commitment to comfort and dignity. The sentiment runs across locations and ages, from long-time relationships approaching a decade to recent, life-changing moments when a patient needed steady, compassionate support at home. In every story, the common thread is a sense of confidence that the company has the right people in the right roles, with leadership and staff who understand the profound value of dependable care.

One of the strongest recurring themes is the impact of individual caregivers who become more like family than service providers. Elsa, the caregiver for one client's husband, is repeatedly hailed as a godsend: warm, caring, and genuinely a part of the family. The family notes that their initial hesitation about bringing in a caregiver dissipated quickly once Elsa entered their home, as she handles everything with competence and kindness and becomes a reliable, comforting companion. This personal bond - where a caregiver's presence translates into daily life that feels safer, warmer, and more manageable - illustrates Griswold's ability to blend professional standards with human connection.

Edmond's contribution on a special occasion also stands out as emblematic of the level of service Griswold provides. In a situation that demanded timeliness, respect, and discretion, Edmond delivered a five-star experience: punctual, polite, and quietly present in the background, ensuring that the family could focus on the moment without any disruption. The impression is that the caregiver's role can extend beyond routine tasks to support on one of the family's most meaningful days, underscoring Griswold's capability to adapt to the family's needs with grace and poise.

The company's reach and effectiveness across different communities are evident in testimonials from Libertyville and beyond. Families there highlight how Griswold's caregivers offered compassion, grace, and dignity in caring for aging parents. The gratitude is palpable for caregivers who remain patient, respectful, and deeply committed to quality care, reinforcing the sense that Griswold is a stable, dependable ally during difficult times.

Office staff who respond quickly and effectively are praised just as highly as the caregivers in the field. Clients frequently mention Kathy and Crystal by name for their responsiveness and their ability to arrange high-quality care on tight timelines, including moments following long hospital stays. The sense is that the administrative side of Griswold mirrors the compassion and competence found in the field: organized, proactive, and always focused on giving families peace of mind. In one testimonial, Crystal is singled out as a hardworking professional who made it possible to secure excellent care rapidly, reinforcing the message that Griswold's team works hard to match families with the right caregivers without delay.

Beyond routine care, Griswold has supported patients through transitions and ongoing recovery with remarkable reach. A client recovering from a fall and surgery found that a caregiver could provide more than basic assistance - shaping the recovery process through companionship, practical help, and the mobility support needed to re-enter daily life. Over eight months, the caregiver's presence helped the client regain independence and eventually transition to a senior independent facility, a testament to Griswold's capacity to steward long-term improvements in a person's quality of life. The gratitude expressed for Felicia's competence and kindness reinforces the sense that Griswold's caregivers bring both expertise and heart to the job.

Another strong testimonial describes the broad spectrum of Griswold's services. Families note that Griswold is not a housecleaning service; it specializes in genuine caregiving, including transporting clients to appointments and driving them to therapy. The organization's ability to support aging parents at home - through part-time help, post-surgery assistance, and even full-time live-in care - has allowed many to maintain independence and dignity in familiar surroundings. The sense of relief and comfort that comes from a caregiver network that can adapt to changing needs over time is a core theme across these accounts.

Yet, even with overwhelmingly positive experiences, there are voices that remind us that no organization is flawless to every client. One family described an experience where the match and management approach did not meet their expectations, highlighting a disconnect that could emerge in the process of arranging live-in arrangements. The feedback pointed to communication gaps and a perceived arrogance in some responses, which left the clients feeling that the focus was more on placing a body in a home than on ensuring a good fit and a comfortable, trustworthy relationship. This perspective serves as a reminder that expectations about care are intensely personal and that even the best providers must continually refine their interactions to maintain trust.

Overall, the breadth of experiences paints a picture of Griswold Home Care as a trusted partner for families facing the realities of aging, injury, and recovery. Clients repeatedly emphasize professional, well-trained caregivers who are devoted to their clients and families, and an office team that stays engaged, responsive, and present at all hours. From the youngest siblings seeking reliable respite after a hospital stay to families navigating the long arc of aging with a loved one, these stories converge on a shared conclusion: Griswold is a company that many families come to rely on for dependable, compassionate care, with individuals like Elsa, Edmond, Felicia, Maria, Kathy, Haley, and Crystal helping to make the experience not just satisfactory, but profoundly reassuring.

This area of Aurora, Illinois offers convenient access to various amenities and services that may be important for senior living. Nearby pharmacies such as CVS and Walgreens are easily accessible for medication needs, while a variety of restaurants like Chick-Fil-A and Raising Cane's Chicken Fingers provide dining options. Places of worship like Our Lady of Mercy offer spiritual support, and nearby physicians' offices like Rush-Copley provide medical care. The area also boasts several parks for outdoor recreation and relaxation, as well as cafes like Starbucks and Panera Bread for socializing over coffee. Additionally, transportation options at the Aurora Transportation Center make it easy to get around. With theaters, hospitals, and additional services close by, this area provides a well-rounded environment for seniors considering relocation.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.1 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.7 miles)
• Walgreens (2.9 miles)
• Walgreens (2.9 miles)

Restaurants

• McDonald's (0.2 miles)
• Chick-Fil-A (1.8 miles)
• Raising Cane's Chicken Fingers (1.9 miles)
• Lazy Dog Restaurant & Bar (1.9 miles)
• Miller's Ale House - Aurora (1.9 miles)
• Panda Express (2 miles)
• Portillo's Hot Dogs (2 miles)

Places of Worship

• Our Lady of Mercy (1.1 miles)
• Blessed Sacrament (6.4 miles)

Physicians

• Dreyer Medical Clinic-Fox Valley Villages (1.4 miles)
• Rush Copley Physicians Office (2.4 miles)
• Rush-Copley Center for Reproductive Health (2.4 miles)
• The Dermatology Institute (4.1 miles)
• Edward Medical Group (4.3 miles)
• Dupage Medical Group (4.5 miles)
• Advocate Medical Dryer (4.8 miles)

Parks

• Waubonsie Lake Park (1.7 miles)
• Wheatland Park (2.9 miles)
• Phillips Park (3 miles)
• Wil-O-Way Park (3.1 miles)
• Wolf's Crossing Community Park (3.7 miles)
• 95th Street Community Plaza Splash Pad (4 miles)
• Burlington Park (4.2 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (4.4 miles)
• Panera Bread (4.5 miles)
• Moka North Aurora (5.5 miles)
• Peet's Coffee and Tea (5.7 miles)
• Starbucks (5.7 miles)
• Starbucks (6.7 miles)

Transportation

• Aurora Transportation Center (3.4 miles)

Theaters

• AMC Showplace Naperville 16 (3.5 miles)
• Cinemark Tinseltown USA (4.9 miles)

Hospitals

• Kendall Pointe Surgery Center (4.6 miles)
• Provena Mercy Medical Center (4.7 miles)