Doty AFC

Pros

• Gretchen is the absolute best!
• The therapists here are genuinely trying to help and they do care.
• The facility is nice and always clean.
• They are very polite.
• The counselors are amazing.
• The med management team is wonderful as well.

Cons

• The reviewers describe the facility as a terrible place.
• The waiting list has dragged on for almost a year with inconsistent timelines and hints that self-pay may not be accepted.
• They feel the program sounds reassuring but staff are annoyed, unavailable, or not responsive to inquiries.
• They accuse the center of prioritizing insurance payments over self-pay, making them feel their money isn't accepted.
• They report changes in providers with no information shared with the family and a lack of responses to calls or voicemails.
• Management is described as unprofessional and borderline rude.
• There are concerns about lack of parental involvement and consent in treatment decisions.

Review

Across the reviews, CenterPointe, Inc. comes across as a place that can be life-changing for families and individuals, but also one that leaves many frustrated when it comes to access, communication, and consistency. Several accounts begin with hopeful notes: a waiting list that seems to move quickly, therapists who listen, and a sense that a solid treatment plan could be a great fit for a child or a family. Yet those initial impressions are often clouded by repeated reports of delays, uncertain timelines, and uneven communication that makes the process feel more uncertain than it should.

Many families describe a long and puzzling wait for services. One parent recalls being told they were about two weeks out for assessment and placement, only to find themselves on a cycle of "two more months" extended over and over until nearly a year had passed. The pattern isn't consistent across families - some say they were told they might not be able to continue with services because self-pay isn't being accepted anymore, even as they were led to believe that insurance would cover care. The result is a sense of being promised a quick path to help that never quite materializes, leaving families disheartened about whether they'll ever reach the opportunity to get the right support for their child.

Communication, or the lack of it, emerges as a frequent sticking point. Multiple reviewers report that reaching staff is challenging, with representatives described as annoyed, unavailable, or frequently in meetings. Families say they would appreciate proactive outreach to check in on progress, rather than having to chase every update. The inconsistency in who is available and how often they respond seems to amplify the sense of uncertainty, making a process that should feel collaborative feel disjointed and impersonal at times.

Against the chorus of frustration, there are bright spots and strong endorsements of particular clinicians and the care environment. Several reviews highlight therapists who have made a meaningful difference: Gretchen is singled out as "the absolute best," and others describe caring, supportive clinicians who create a welcoming atmosphere. The clinic is portrayed as clean and non-stuffy, where patients feel seen and not judged, and where a therapist can move from being a counselor to someone who feels like a trusted friend within appropriate boundaries. The consistency of positive experiences among long-time clients - people who have been with CenterPointe for years and still speak warmly of the staff and the benefits - also stands out as evidence that the program can deliver substantial value when it works smoothly.

There are also specific concerns about how care is managed for individual families. One account describes a major disruption in a child's care when providers were changed without clear communication to the family, with the reason cited as another child's needs taking precedence. The involved parent notes distress and a lack of action when trying to get answers or consent clarified, including unreturned voicemail messages to a physician. Another review paints a picture of management that feels unprofessional or borderline rude, underscoring a perception that policy and communication gaps are not isolated incidents but part of the broader experience for some families.

Yet even among those who describe scheduling hiccups or administrative friction, the sentiment isn't uniformly negative. Several reviews emphasize the long-standing positive impact of counseling and medication management, with families feeling supported by counselors and reporting meaningful progress, especially for children who initially acted out or faced communication barriers. A recurring theme is that once a family can access and engage with the therapeutic process, the experience can be deeply beneficial, with individuals and families feeling heard, supported, and helped to move forward in tangible, everyday ways.

Taken together, the collection of experiences suggests a program with real strengths and real challenges. CenterPointe, Inc. appears to have talented, caring clinicians and a welcoming environment that can deliver significant benefit when patients can actually access services and receive timely updates. However, the stories also reveal meaningful gaps in access, communication, and administrative coherence that can undermine trust and delay care. For families navigating the system, the contrast between hopeful expectations and frustrating delays can be especially hard, making clear and reliable communication a critical area for improvement alongside the already valued clinical work happening inside the program.

This part of Nampa, Idaho offers a range of convenient amenities for senior living. With several pharmacies within a few miles radius, accessing prescription medications and healthcare services is easily accessible. The presence of various physicians and medical groups nearby ensures quality healthcare options are readily available. Additionally, there are cafes and restaurants in the area for dining out or picking up a quick bite to eat. For those seeking spiritual fulfillment, there are multiple places of worship within a short distance. Parks provide opportunities for outdoor recreation and relaxation, while nearby hospitals offer peace of mind in case of medical emergencies. Overall, this area of Nampa provides a well-rounded community with essential services for seniors looking to settle in a comfortable and convenient location.

Pharmacies

• Sav-On Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Good Neighbor Pharmacy (1.9 miles)
• Caremark Rx (2 miles)
• Walmart Pharmacy (3.2 miles)
• Walgreens (3.4 miles)
• Albertsons Pharmacy (3.4 miles)

Physicians

• Idaho Urologic Institute, P.A. (1.9 miles)
• Robert Buxton, DO (2 miles)
• Saltzer Medical Group (2 miles)
• Randell Page (2 miles)
• Dr Jon Hlavinka, MD (2 miles)
• Primary Health Medical Group - South Nampa (2.2 miles)
• Saint Alphonsus Medical Group Family Medicine (2.9 miles)

Cafes

• Starbucks (2.1 miles)
• Dutch Bros Coffee (2.6 miles)
• Flying M Coffee Garage (3.7 miles)
• Moxie Java (5.2 miles)
• Starbucks (5.3 miles)
• Espressoly Yours (5.5 miles)
• Dutch Bros Coffee (5.8 miles)

Restaurants

• McDonald's (2.3 miles)
• Jack In The Box (2.4 miles)
• Express Lucky Star Mongolian BBQ (2.7 miles)
• Domino's Pizza (3.2 miles)
• Stella's Ice Cream (3.7 miles)
• McDonald's (4.2 miles)
• Taco Bell (5.3 miles)

Places of Worship

• College Church of the Nazarene (2.7 miles)
• Church of Jesus Christ of Latter Day Saints (3.5 miles)
• Crossroads Community Church (4 miles)
• Church of Jesus Christ of Latter Day Saints (9.2 miles)
• Iglesia Damasco (9.4 miles)
• First Baptist Chruch of Caldwell (10.2 miles)
• Northwest Yearly Meeting Caldwell (10.4 miles)

Parks

• Lions Park (4.1 miles)
• Fuller Park (9.4 miles)
• The Park (10.4 miles)

Hospitals

• Davita Healthcare (5.2 miles)
• St Luke's Center for Breast Imaging (6.3 miles)