Gritman Home Health Care

Pros

• Family Resources is described as promptly scheduling assessments and starting services the same day.
• Caregivers are described as wonderful and perfectly matched to meet all needs.
• Management is described as accommodating to schedule changes and additional needs.
• The agency is highly recommended for personal care, shopping, transportation, light housekeeping, and companionship.
• Having caregivers in the home is described as a pleasure.
• The staff are praised for diligence and for providing reliable, helpful caregivers even during the pandemic.
• Caregivers are described as compassionate, competent, skilled, and a joy to work with, with consistent punctuality.
• Office staff and caregivers are described as excellent, friendly, professional, and responsive.
• The agency is described as genuinely caring about clients and among the best compared to other providers.

Cons

• They did not have a good experience with the service.
• They were scheduled but showed up on the wrong day, and then no one showed up for the next shifts, with no communication.
• They claim the agency does not have caregivers prepared for chair-to-wheelchair-to-bathroom and shower needs.
• It was very disappointing for the price.
• It is almost impossible to reach anyone by phone and returns are not prompt.
• Some caregivers won't clean and there are location restrictions that prevent transport (e.g., Pullman to Lewiston).
• The staff talk to customers in a condescending manner, like they are a child.

Review

The collection of experiences people have with Family Resources and Family Resource Home Care paints a picture of a service that can be deeply meaningful and genuinely helpful, but that can also fall short in critical ways for some clients. Across the stories, the common thread is that the agency often connects people with compassionate, capable caregivers and strives to respond quickly in urgent situations. Several reviewers describe caregivers who are kind, reliable, and a comfort to families during challenging times, and they emphasize how meaningful it is to have dependable companionship and support in the home. For many, the value of having trained professionals who can assist with personal care, light housekeeping, transportation, errands, and social interaction is clear and life-changing, especially for those living alone or navigating difficult health conditions.

One particularly heartfelt account highlights how quickly the agency can mobilize when a need arises. After an urgent, unexpected situation, the reviewer received an assessment the next morning, rapid completion of paperwork, and starts that same day. They note being perfectly matched with caregivers who were wonderful and meeting all of their needs, with management that was accommodating to schedule changes and additional requirements. The emphasis is on personal connection and consistent, quality care, including companionship that made living alone feel much less solitary. This account embodies the ideal many clients hope for: timely access to care, a good fit with caregivers, and responsive administrative support.

Yet, not all experiences align with that positive trajectory. A detailed critique describes a sequence of service delivery problems: the first week included a wrong day for visits, followed by no-shows in subsequent shifts, and a general lack of communication about caregivers' availability. The reviewer also voices concerns about the scope of care, noting that the agency seemed unprepared for higher-level assistance such as transitioning between a chair and wheelchair, or assisting with full bathroom care and showers. There are pointed remarks about the difficulty of reaching anyone by phone, delayed responses, and a sense that some staff spoke to the client in a condescending way. They also raise practical constraints - caregivers who can take clients to certain locations but not others, and a limit on tasks like dishwashing when a minor child lives in the home - which together contributed to a perception that the service could be misaligned with the client's actual needs. The overall verdict is that for those seeking only basic care, the service can be fine, but for more comprehensive needs and reliable scheduling, the experience fell short and felt overpriced for the level of service delivered.

Despite these negative episode reports, several reviews remark on the agency's broader community impact and the steadfastness of their staff, especially during difficult times. One commenter underscores the agency's role in supporting people within the community who need help and praises the reliability of staff even amid the challenges of a global pandemic. This sentiment is echoed by another reviewer who notes appreciation for the diligence with which the agency cared for a parent, highlighting the dependable staff that continued to show up and perform well under trying circumstances. Together, these reflections emphasize that, when functioning well, the organization can be a source of reassurance and practical support for families navigating aging, illness, or caregiving duties.

Positive experiences also frequently highlight the consistency and professionalism of the office team and caregivers. A recurring theme is that the staff are friendly, professional, and highly capable. Reviewers recount several caregivers who were compassionate and competent, providing a sense of security and comfort during an otherwise stressful period. In one long-running description, the office staff and caregivers are praised for their excellence, with particular emphasis on punctuality, scheduling adherence, and the caregivers' genuine care for clients. The sense of being well-supported by a responsive, respectful team comes through as a defining strength in these accounts, setting the agency apart from other providers the families have used.

Another story reflects a stable, 5-star experience, where communication is described as excellent and the caregivers as skilled, kind, and a joy to work with. The family notes that caregivers follow the schedule and arrive on time, and they express strong endorsement, calling Family Resource Home Care the best among several agencies they have used. Such testimonials reinforce the view that consistent, reliable care with warm, attentive personnel can make a profound difference in the lives of both clients and their families, particularly when a trusted routine and dependable coverage are critical.

There are also narratives describing long-term engagement with the agency, including a year-long arrangement for parents living in independent senior housing. The office staff is portrayed as professional and helpful, with caregivers who are flexible and highly capable in providing a range of assistance. However, this long-term account also acknowledges inevitable scheduling hiccups - caregivers calling in sick, the occasional difficulty in finding replacements, and the emotional and logistical strain that can accompany managing care for two parents. The reviewer notes that Covid further complicated the situation, ultimately making it impossible to continue with care in the home where the parents did not reside. Even so, the sentiment remains that the staff and caregivers were excellent, friendly, and professional, underscoring an overall positive impression despite the challenges.

Taken together, these reviews present a nuanced portrait. Family Resources and Family Resource Home Care appear capable of delivering high-quality, compassionate care when the stars align: prompt assessments, well-matched caregivers, and a responsive administrative team that can accommodate evolving needs. At the same time, there are persistent pain points - timing and reliability of caregiver availability, communication gaps, and limitations in the scope of services - that can profoundly affect a client's experience and satisfaction. For families seeking essential daily support and companionship, the agency can be a reliable and comforting ally; for those requiring more intensive mobility or in-home support, and for those who value perfectly predictable scheduling, the experience may be more variable. The overarching message is clear: when the organization functions smoothly, the impact is deeply positive and transformative; when communication and coverage falter, it can be disappointing and challenging, underscoring the importance of clear expectations, robust scheduling, and thoughtful coordination between clients, caregivers, and the office staff.

This part of Moscow, Idaho, offers a convenient and accessible location for senior living, with a range of healthcare services including physicians, hospitals, and pharmacies within close proximity. The area also features a variety of dining options such as Maialina Pizzeria Napoletana and Nectar, as well as cafes like Journey's End Cafe and Bucer's Coffee House Pub for social gatherings. Places of worship are abundant in the neighborhood, providing opportunities for spiritual connection. Additionally, parks like Friendship Square and East City Park offer green spaces for relaxation and outdoor activities. With reliable transportation options available nearby, including bus stops and cab services, getting around the community is made easy. Overall, this part of Moscow provides a well-rounded environment for seniors looking to live comfortably while enjoying the amenities and services offered in the area.

Physicians

• Moscow Professional Center (0 miles)
• Brad J. Capawana, DPM (0 miles)
• Palouse Foot & Ankle Clinic (0 miles)
• Kloepfer, Randall Dr - Gritman Medical Center Emergency (0 miles)
• Women's Imaging Center (0 miles)
• Inland Orthopaedic Surgery (0.1 miles)
• Moscow Family Medicine Pa (0.1 miles)

Hospitals

• Gntman Medical Center Tol-Free (0 miles)
• Gritman Medical Center (0.1 miles)
• Gritman community wellness center (0.9 miles)
• Pullman Regional Hospital (8.1 miles)

Restaurants

• Maialina Pizzeria Napoletana (0 miles)
• Nectar (0.1 miles)
• Champions Grill & Bar (0.2 miles)
• Taco Time (0.2 miles)
• Red Bento (0.2 miles)
• Humble Burger (0.3 miles)
• Lodgepole (0.3 miles)

Theaters

• Kenworthy Performing Arts Centre (0.1 miles)
• Village Center Cinemasmoscow (1 miles)

Places of Worship

• White Pine Baptist Church (0.1 miles)
• Real Life Ministries Moscow (0.2 miles)
• First Presbyterian Church (0.3 miles)
• Troy Lutheran Church (0.3 miles)
• The of Church of Christ Latter-Day St (0.4 miles)
• St Mary's Catholic Church (0.5 miles)
• Church of Jesus Christ of Latter Day Saints (0.9 miles)

Parks

• Friendship Square (0.2 miles)
• East City Park (0.6 miles)
• Lions Park (0.9 miles)
• Moscow Off Leash Dog Park (1.3 miles)
• Reaney Park (8.2 miles)

Pharmacies

• Hodgins Drug & Hearing (0.2 miles)
• Marketime Drugs (0.2 miles)
• Walgreens (0.6 miles)
• Rosauers Supermarkets (0.6 miles)
• Safeway Food & Drug (0.9 miles)
• Sid's Professional Pharmacy (8.1 miles)
• Northwest Pharmacy Service (8.1 miles)

Cafes

• Journey's End Cafe (0.2 miles)
• Bucer's Coffee House Pub (0.3 miles)
• The Bean Farm (0.5 miles)
• Dutch Bros Coffee (0.5 miles)
• Starbucks (7.8 miles)
• Roost Coffee & Market (8.3 miles)

Transportation

• Nevada & Washington Bus Stop (7.8 miles)
• Pro Cab (8.2 miles)
• Alamo (8.2 miles)
• U-Haul Neighborhood Dealer (8.2 miles)