Rosetta Assisted Living - Idaho

Pros

• The staff at Rosetta are friendly and caring.
• Residents are clean, happy, and well cared for.
• Katie, the administrator, is nice and helpful.
• Rosetta provides excellent care, and staff treat everyone like family.
• Families reported that their loved ones lived happily and were well cared for, and that they were treated as part of the family.
• The staff take special interest and keep families informed.
• The whole staff is outstanding, with a positive, resident-centered attitude.
• The facility is beautiful and homelike, making it a joy to visit.
• Caregivers are patient and kind, and families feel their loved ones are in good hands.

Cons

• The reviewer describes the facility as small, unclean, and very poorly run with extremely poor management.
• They state the administrator promised to prorate unused days after the resident passed, but the facility did not honor that commitment.
• The reviewer notes the resident fell from bed on multiple occasions because a safety rail was not provided when requested.
• They say there were no routine rounds to check on residents, and it could take a long time to get assistance.
• The building is described as having rusted, filthy heater vents, contributing to a dirty environment.
• Medications were halted without informing the family.
• The reviewer compares the setting to a mental institution, with residents wandering aimlessly and appearing blank.
• Administrative staff are described as deceitful and displaying phony behavior.
• The facility has three barking dogs that cause frequent noise and disturbance.
• Overall, the care is portrayed as poor, especially in comparison to other facilities.

Review

Rosetta Assisted Living in Pocatello, Idaho emerges in a way that mirrors the mixed experiences of the families who have entrusted their loved ones to its care. On one hand, many accounts describe a facility that feels homelike, where residents are treated with warmth and where certain staff members go the extra mile to provide attentive, compassionate care. On the other hand, there are deeply concerning reports of safety oversights, frustrating administrative disputes, and maintenance issues that leave families worried about the well-being and dignity of their loved ones. Taken together, the stories paint a portrait of a place with undeniable strengths in some days and troubling gaps in others.

A recurring thread centers around financial and administrative trust. One family recounts asking upfront whether prepaid monthly fees would be prorated if their father passed away before the month ended. The administrator allegedly assured them that they would receive credit for unused days. When the time came, they say, that credit was not honored. They were left with a bill they believed should have been reduced, amounting to over $1,300, and despite repeated calls, they say the facility did not follow through on the commitment. The episode included a witness who was present at admission, lending some weight to the family's claim. This experience has left the family pursuing legal avenues to seek redress, highlighting a perception that promises may not always translate into action when it comes to billing and refunds.

Safety and daily care issues form another strong part of these narratives. Several reviewers describe a hazardous sequence of events involving their father. He reportedly fell out of bed on multiple nights - four times in total - and, after the second fall, requested a bed with a safety rail. The staff allegedly declined to install one, and the subsequent falls occurred anyway, with the family worried about the risk of serious injury given the age and frailty involved. The core concern here is not simply a single misstep but a pattern that raises questions about routine safety checks and preventive measures. In parallel, there are mentions of inconsistent and delayed responses at the front door or to calls for assistance, which intensify worries about timely supervision and the ability of residents to summon help when needed.

The facility's environment and operations are also described in terms of maintenance and daily routines. Reviewers mention rusted heater vents throughout the building, portraying them as unclean and unappealing to behold. There are complaints about a lack of routine rounds and checks on residents, and about medications being halted without timely communication to family members. The combination of housekeeping concerns and lapses in medication communication adds to a perception that the facility struggles with everyday oversight, particularly in moments when families are not physically present to observe.

Not all experiences are negative, however. A sizable portion of the comments highlights staff who stood out for their kindness, dedication, and reliability. One caregiver, Rhonda, is singled out as "one good staff member," appreciated for her care. The administrator, Katie, is repeatedly described as nice and helpful, earning praise for approachable communication and supportive engagement with families. Several pieces of feedback describe staff as friendly, compassionate, and focused on the residents' well-being, with claims that the team treats residents like family and tries to tailor care to each individual. In these accounts, the facility itself is celebrated as a place that can feel homelike and welcoming, especially when families observe consistent, patient, and attentive caregiving.

There are also testimonials that speak to the more positive, continuing belief in Rosetta's value. Some reviewers emphasize the longevity of the facility and its established presence in the community. They note a sense of stability and familiarity, with comments about residents being clean, well cared for, and supported by staff who remain dedicated to their monumental responsibilities. Several families contrast Rosetta with other facilities they experienced, describing Rosetta as a space where their loved ones were treated with dignity, respect, and a level of personal attention that felt meaningful during challenging times. The tone in these remarks is one of gratitude for the moments of genuine care and human connection that some staff members provide.

Ultimately, the range of experiences underscores a simple yet important truth: Rosetta Assisted Living elicits strong, divergent reactions from families who have navigated difficult circumstances there. Some see a warm, family-like atmosphere with compassionate caregivers and administrators who strive to be accessible and responsive. Others encounter safety concerns, administrative disputes, and maintenance issues that undermine confidence in day-to-day operations and the consistency of resident care. Prospective families considering Rosetta would be wise to visit in person, ask pointed questions about the facility's safety protocols, billing practices, and how medications are managed and communicated, and speak with multiple staff members and current residents to form a complete picture. The stories together suggest that Rosetta has the potential to be a nurturing home for some residents, while for others it raises alarms that should be carefully explored before placing a loved one in its care.

This part of Idaho Falls, Idaho, offers a range of healthcare services tailored to seniors, with physicians specializing in audiology, eye care, and ear, nose, and throat health all within close proximity. There are also pharmacies and hospitals nearby for convenient access to medications and medical treatment. In terms of amenities, there are several dining options including Mexican cuisine, buffets, diners, and pizzerias within walking distance. Additionally, seniors can enjoy a variety of entertainment options at the Paramount Theatre and Regal Edwards Grand Teton theater. For those who enjoy outdoor activities, Shamrock Park and McCowin Park provide opportunities for leisurely walks or picnics. Overall, this area offers a convenient and diverse range of services that cater to the needs and interests of seniors.

Physicians

• Hearing Aid Counselors & Audiology (0.1 miles)
• Northstar Health Care (0.1 miles)
• Idaho Eye Center (0.1 miles)
• Andary, John Dr - Andary, John, MD (0.1 miles)
• Alpine Ear Nose & Throat (0.2 miles)
• Community Family Clinic (0.3 miles)
• Northstar Healthcare (0.5 miles)

Theaters

• Paramount Theatre (0.1 miles)
• Regal Edwards Grand Teton (0.9 miles)

Restaurants

• Arby's (0.2 miles)
• Garcia's Mexican Restaurant (0.2 miles)
• Perkins Restaurant and Bakery (0.2 miles)
• Mongolian Grill (0.2 miles)
• Evergreen China Buffet (0.3 miles)
• Dixie's Diner (0.3 miles)
• Papa Tom's Pizza (0.3 miles)

Pharmacies

• Albertsons Sav-On Pharmacy (0.6 miles)
• Walmart Pharmacy (0.6 miles)
• Walgreens (1.1 miles)
• Teton Pharmacy (1.2 miles)

Hospitals

• Mountain View Hospital (0.6 miles)
• Idaho Falls Community Hospital (0.7 miles)
• Creekside Ambulatory & Surgery Center (1.1 miles)

Cafes

• Panera Bread (0.8 miles)
• Starbucks (1.1 miles)
• Dutch Bros Coffee (1.1 miles)
• Dutch Bros Coffee (1.1 miles)
• Starbucks (1.2 miles)

Parks

• Shamrock Park (1 miles)
• McCowin Park (1.2 miles)