Home Helpers of Coeur d'Alene

Pros

• Stacey Zimmerman has the clients' best interests in mind and is caring, organized, and an amazing woman.
• Brooklyne has a heart of gold and pours her heart into everything she does; she is genuine, kind, and giving.
• The staff are amazing.
• The staff are very kind, caring, and sweet; they are professional on every level and trustworthy.
• Brooklyne Weitzel is a sweet soul who is amazing at her job and loves helping people in need.
• Brooklyne is very sweet and compassionate for her clients and their family members.
• The caregivers are well oriented and communicate well with the office.
• The group is fantastic from management to workers, efficient, caring, and accommodating.
• They provided loving support to a mom for many years.
• The staff here are the best.

Cons

• They were disappointed with the company and would not recommend Home Helpers.
• The caregivers were bouncing off the walls and could not perform the needed services.
• The workers failed to show up or were late and sat in the father's room watching videos on their phone.
• They were holding the mother's deposit and arguing with her, creating misery during the family's grief.
• The finance department was unprofessional, with prepayments, delayed refunds, wrong addresses, and extra delivery charges.
• No valid explanation or apology was offered for the mistakes.
• The marketing director was misleading and provided little to no training, leaving clients unhappy.
• The management was poor and did not treat employees or clients well.

Review

This community is best suited for families that prize genuine warmth and long-term caregiver relationships as a central part of daily care. When a client connects with a caregiver who truly shares concerns, the bonding can drive meaningful quality-of-life improvements and steady companionship. It works best for those who are prepared to partner actively with the office to coordinate schedules and protect continuity of care, especially if a standout caregiver can be assigned and retained. However, for families that require unwavering reliability, flawless billing practices, and consistently predictable staffing, alternatives deserve serious consideration.

On the plus side, the strongest advocates point to caregivers who bring notable compassion and personal investment. Reviews highlight individuals who feel like "heart and soul" to clients, with Brooklyne and Stacey singled out for their dedication and practical kindness. The praise extends to the broader team, with remarks that the staff is "professional, kind, caring, and trustworthy." In several accounts, families express real gratitude for the supportive, organized approach from management and frontline workers who show up with genuine intent to help. When the office aligns well and a caregiver is well-matched, the experience can be deeply comforting and deeply effective.

Yet the backdrop of these positives is clouded by recurring concerns about consistency and reliability. Multiple accounts describe caregivers who arrive late or fail to appear, creating real distress in hospice or daily-care scenarios. Scheduling can be volatile, with changes requiring active coordination and ongoing communication to keep a routine intact. Financial and administrative missteps also surface prominently: prepaid arrangements, refunds delayed for months, misaddressed mail, and additional charges for delivery that seem disproportionate or unnecessary. When billing and logistics falter, even excellent caregiver interactions can be undermined, eroding trust and raising stress during already difficult times.

Those pros and cons do not cancel each other out; they tend to offset only when the operation is tightly managed and transparent. The positive, relationship-driven care is powerful, but it requires a governance framework that guarantees accountability: a dedicated care coordinator, confirmed schedules with written assurances, and a predictable process for billing and deposits. Families should press for concrete commitments in writing - who is the assigned caregiver, how scheduling will be handled during holidays or school terms, and explicit refund timelines. Without those guardrails, the very strengths of compassionate care can be overshadowed by avoidable disruptions.

For families evaluating options, the profile suggests a nuanced decision. If the priority is heartfelt, person-centered support and the ability to build trust with a caregiver who will stay the course, this provider can deliver that core value - provided there is a strong, reliable administrative partner to back it up. However, for those who cannot tolerate scheduling variability, gaps in caregiver coverage, or opaque financial handling, serious caution is warranted. The care team may shine, but the business side must be consistently solid to justify long-term engagement.

In practical terms, a well-informed decision here means testing the system before committing long-term. Arrange a face-to-face meet-and-greet with a lead care manager and the top caregivers to assess chemistry and communication style. Request a formal service plan that names a primary caregiver, outlines scheduling procedures, and sets explicit performance benchmarks. Seek references from households with similar needs and insist on a clear, written policy on cancellations, no-shows, and refunds. If these protections aren't readily provided, or if past red flags reappear, it is wise to compare against alternatives with a track record of steady staffing, transparent billing, and consistently reliable service.

This part of Coeur d'Alene, Idaho offers a convenient and accessible location for senior living, with a variety of amenities nearby. Within a short distance, there are several healthcare providers including family medicine practices and a nephrology clinic for specialized care. Residents have access to multiple restaurants catering to different tastes, as well as pharmacies for medication needs. Places of worship are also within reach for those seeking spiritual fulfillment. Additionally, cafes like Starbucks and local favorites offer opportunities for socializing and enjoying a morning coffee. In case of emergencies, hospitals such as Kootenai Health and DSI Hayden are just a few miles away. For leisurely outdoor activities, Atlas Waterfront Park provides a beautiful setting for relaxation and recreation. Overall, this area provides essential services and conveniences for seniors looking to live comfortably in Coeur d'Alene.

Physicians

• Northwest Family Medicine (0.2 miles)
• Active Family Healthcare (0.9 miles)
• Hayden Lake Famliy PHY (1.5 miles)
• Torquato John MD (1.5 miles)
• Prairie Family Medicine (1.5 miles)
• North Idaho Nephrology (1.7 miles)
• Asthma & Allergy of Idaho (1.8 miles)

Restaurants

• McDonald's (0.4 miles)
• Wendy's (0.6 miles)
• Chili's Grill & Bar (0.9 miles)
• Las Chavelas (0.9 miles)
• Meltz Extreme Grilled Cheese (1.2 miles)
• Mongolian Bbque (1.3 miles)
• Little Caesars Pizza (1.3 miles)

Pharmacies

• Medicine Man North Pharmacy (0.6 miles)
• Fred Meyer Pharmacy (0.9 miles)
• Rite Aid (1.4 miles)
• Medicine Man Prairie Pharmacy (1.4 miles)
• Albertsons Pharmacy (1.4 miles)
• Walgreens (1.7 miles)
• Medicine Man Pharmacy (2.1 miles)

Places of Worship

• Coeur D'alene Bible Church (0.7 miles)
• Hunter Hayden (1.6 miles)
• Landmark United Pentecostal (2.2 miles)
• Wels (2.2 miles)

Cafes

• Starbucks (1.3 miles)
• CK Coffee (1.4 miles)
• Chomper Cafe (2 miles)
• Awaken Coffee (2 miles)
• Starbucks (2.2 miles)
• Dutch Bros Coffee (2.4 miles)

Hospitals

• DSI Hayden (1.5 miles)
• Emergency Room, Kootenai Medical Center (2 miles)
• Kootenai Health (2.1 miles)
• Kootenai Occupational Medicine (2.2 miles)

Parks

• Atlas Waterfront Park (2.4 miles)