Bristol Heights Assisted Living
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2220 West Prairie Avenue, Coeur D'alene, ID 83815
For more information about senior living options: (844) 490-3973
Bristol Heights Assisted Living offers a competitive monthly rate of $3,300 for a one-bedroom unit, positioning itself favorably against the wider market in Kootenai County and the state of Idaho. When comparing these costs, Kootenai County averages around $3,605 per month for similar accommodations, while statewide figures climb to approximately $3,774. This pricing strategy suggests that Bristol Heights not only provides quality care and services but also represents an attractive option for potential residents seeking affordability without compromising on standards. The facility's pricing structure is designed to ensure that seniors can enjoy a fulfilling and supportive living environment at a reasonable cost.
| Floor plans | Bristol Heights Assisted Living | Kootenai County | Idaho |
|---|---|---|---|
| 1 Bedroom | $3,300 | $3,605 | $3,774 |
The staff are outstanding, compassionate, and committed to residents' emotional and physical well-being. The rooms are comfortable and warm, and the building is new, clean, and well organized. The Lodge at Bristol Heights is described as a very nice senior care environment, with a family-like atmosphere. The facility director Bobbi Swan is compassionate, hardworking, and warm, devoted to care with dignity for elders. All the staff are very helpful, hands-on, and caring. The facility is lovely and well kept, contributing to a high-quality living environment. The staff provide excellent communication, quick responses to questions, and proactive outreach to families. The administrator and staff are exceptionally friendly and attentive, and the reviewer would recommend the facility.
The reviewer states it took 15 minutes to be admitted, with only one staff member present who did not appear to be a certified caregiver. The reviewer notes ongoing changes in caretakers and calls this unacceptable. The reviewer indicates they might contact the Ombudsman for the Elderly if adequate help is not provided. The reviewer asserts the facility is understaffed, with a single person handling caregiving and dispensing medications. The reviewer describes staff as overworked and expected to work while sick. The reviewer reports staff were seen sitting on phones or playing games instead of engaging with residents. The reviewer reports a staff member named Kim hung up on them when asked about a decision and characterizes the staff as immature.The Lodge at Bristol Heights elicits a broad spectrum of experiences from families who use it, reflecting both strong, heartfelt praise and serious concerns about staffing and day-to-day operations. On one Easter 2025 visit, a family member described a discouraging entry experience: it took 15 minutes to be let in, and only one staff member appeared, with a new person on duty who didn't look like a certified caregiver. The account suggested there should have been another staff presence, and it left the reviewer worried about the facility's consistency during a period of what they called ongoing changes among the caretakers. The frustration culminated in a threat to contact the state Ombudsman, signaling that for some families, timely, visible, and properly credentialed care is a non-negotiable expectation.
In strong contrast to that single-negative snapshot, other families paint Bristol Heights as a welcoming, warm, and well-loved home for their loved ones. A 92-year-old mother moved from independent living into The Lodge and quickly found a different reality: staff who consistently check in to meet her needs, a room that feels comfortable and warm, and a building that is new, clean, and well maintained. The reviewer notes that the facility lives up to its promises and emphasizes the importance of a home-style environment where the resident can thrive. The overall tone is enthusiastic, with a clear recommendation for others to consider Bristol Heights for similar care needs.
Staff quality and the atmosphere of care emerge as recurring themes in the positive reviews. One reviewer describes the staff as outstanding, compassionate, and committed to both emotional and physical well-being. Another emphasizes a culture of dignity, noting that the facility director, Bobbi Swan, is especially compassionate, hard-working, and warm, bringing a genuine commitment to elder care. The sense that staff members are not only performing tasks but truly caring for the residents - together with the feeling that management supports this mission - appears across several testimonials.
Interactions that showcase a lively, resident-centered environment also stand out. Reviewers mention hands-on care from the team and moments of resident engagement, such as a piano playing in the common area that underscores positive social interaction and enrichment. The overarching message in these accounts is one of respect and genuine care for both residents and employees, with many families feeling reassured by the visible warmth and attention their loved ones receive on a daily basis. The facility is described as well-kept, clean, and organized, consistent with an atmosphere that supports comfort and safety.
For families who are geographically distant, Bristol Heights often becomes a trusted cornerstone of care. One reviewer, living 300 miles away, expresses comfort in leaving a 99-year-old mother in the facility's hands, citing the ongoing communication with Bobbi and the sense that quality care is reliably provided. The theme of accessible management and prompt response runs through several accounts, with references to timely questions being answered and concerns being addressed, which helps families feel connected even when they cannot be there in person every day.
However, the collection of reviews also includes pointed questions about review authenticity. A reviewer explicitly asks why so many high-rated reviews seem to come from staff rather than customers, suggesting skepticism about the balance of perspectives. There is even a note directing readers to check reviews at a different Lodge facility (The Lodge Fairway Forest), implying concerns about cross-location comparisons and the coherence of the brand's online reputation. This thread introduces a cautionary strand, reminding readers that positive feedback can exist alongside questions about transparency and credibility.
Amid the praise, there are also unmistakable critiques that spotlight staffing pressures. One reviewer describes a harsh reality: a house staffed by only one caregiver to handle daily care and medication distribution, with staff allegedly asked to work while ill and to endure excessive workloads. The critique paints a picture of employees who are sometimes seen on their phones or otherwise disengaged from residents, contrasted with a claimed Christmas bonus that is described as modest and insufficient relative to the effort required. This account underscores the tension between a compassionate, family-like atmosphere and the practical strains that can accompany under-resourcing.
Other individual voices echo both ends of the spectrum. There are affirmations of the facility's warmth and the personal care extended to residents, such as gratitude toward the staff and administration, a sense that the environment feels like family, and strong praise for the memory-care focus in helping a loved one feel safe and supported. Yet there are also lingering complaints about communication hiccups - one reviewer notes being hung up on during a call with a staff member named Kim, suggesting that even when overall care is praised, the specifics of communication can fall short and affect trust.
Taken together, the reviews portray The Lodge at Bristol Heights as a place of notable strengths and meaningful warmth, particularly in how staff engage with residents, the leadership's demonstrated commitment to dignified elder care, and the ongoing efforts to keep the facility clean, comfortable, and well-maintained. They also reveal real-world pressures - staffing levels, consistency during periods of change, and the need for clear, dependable communication - that can complicate the experience for families and residents alike. For those considering Bristol Heights, the narratives suggest a facility with significant benefits and a few areas where careful oversight and proactive management could further enhance the day-to-day reality of living there.
48 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Bristol Heights Assisted Living in Coeur D'Alene, ID, offers a warm and welcoming environment designed to enhance the quality of life for its residents. This community features a variety of amenities that cater to both comfort and convenience, including a beauty salon, fully furnished living spaces, and inviting indoor common areas where residents can socialize and engage with one another. Relaxation is further encouraged with beautifully maintained gardens and outdoor spaces.
Residents at Bristol Heights benefit from numerous care services aimed at promoting independence while ensuring safety. With 24-hour supervision and assistance available for activities of daily living—such as bathing, dressing, and mobility—individuals receive personalized care that suits their needs. The community also provides specialized medical support including medication management, diabetic care, incontinence care, and coordination with healthcare providers. For those with special dietary requirements or preferences, meal preparation and service are tailored accordingly.
The vibrant activity schedule at Bristol Heights includes community-sponsored events, resident-led activities, and devotional opportunities offsite, fostering a spirit of engagement among residents. Additionally, transportation arrangements for medical appointments ensure that access to health services is seamless.
Conveniently located near various local amenities—including cafes, parks, pharmacies, restaurants, places of worship, and hospitals—Bristol Heights not only provides an enriching living experience but also connects residents with the broader Coeur D'Alene community. With high-speed internet access throughout the facility and an array of services designed to support mental wellness and social interaction, Bristol Heights Assisted Living stands out as a compassionate choice for those seeking a fulfilling assisted living lifestyle.
This part of Coeur D'alene, Idaho offers a convenient and diverse range of amenities for senior living. With a variety of cafes, pharmacies, restaurants, and healthcare providers within close proximity, residents have easy access to essential services. The presence of multiple hospitals and medical facilities ensures that healthcare needs can be met promptly. Additionally, the abundance of places of worship provides opportunities for spiritual fulfillment and community engagement. The nearby park offers a peaceful outdoor space for leisurely walks or relaxation. Overall, this area combines convenience with a sense of community, making it an appealing choice for seniors looking to settle in Coeur D'alene.
Bristol Heights Assisted Living offers a competitive monthly rate of $3,300 for a one-bedroom unit, positioning itself favorably against the wider market in Kootenai County and the state of Idaho. When comparing these costs, Kootenai County averages around $3,605 per month for similar accommodations, while statewide figures climb to approximately $3,774. This pricing strategy suggests that Bristol Heights not only provides quality care and services but also represents an attractive option for potential residents seeking affordability without compromising on standards. The facility's pricing structure is designed to ensure that seniors can enjoy a fulfilling and supportive living environment at a reasonable cost.
Bristol Heights Assisted Living is located at 2220 West Prairie Avenue, Coeur D'alene, ID 83815 in Kootenai County, Idaho
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