Brookdale Castle Hills

Pros

• Castle Hills Edgewood is beautifully located and clean.
• The staff at Castle Hills Edgewood go above and beyond in their care.
• The staff work to meet residents' needs and provide an excellent, safe place to call home.
• Sarah and the nurses are credited with ensuring residents' wellbeing.
• Castle Hills Edgewood is a wonderful facility with caring and thoughtful staff.
• Families express gratitude for the care their loved ones receive at Castle Hills Edgewood.

Cons

• Profit is management's only concern.
• They accept residents whose needs can't be met.
• They cut back on basic needs like tissue paper.
• The facility is consistently short-staffed with too many residents (typically only two PCAs for 60 residents).
• The facility does not provide the care the frail residents require.
• The towel in the bathroom had not been washed for over a week, and staff won't provide properly fitting clothing or basic items like unpackaged socks.
• They do not provide rides to doctor appointments for residents.
• The new owners ignore a dangerous lot of goatheads to save costs, prioritizing cost savings over safety.

Review

Castle Hills Edgewood is described by some families as a beautiful, clean, and welcoming place that offers a safe home for loved ones, thanks in large part to a caring team. Several reviewers specifically highlight the director, the staff, and the facility itself as making a meaningful difference in their relatives' lives. One parent lauds the environment as not only well located and spotless but also as a community where people genuinely look after each other. The praise is tempered by gratitude directed at particular individuals - especially Sarah and the nursing staff - whose efforts to safeguard a resident's wellbeing left a lasting impression. For these families, the care feels personal and attentive, and they say they will forever be grateful for the compassionate touch that helped their loved ones feel secure and valued.

Another reviewer, reflecting on a longer tenure, emphasizes the same sentiment with a strong sense of relief and gratitude. They note that their 95-year-old father has called Castle Hills Edgewood home for two years and that the family could not be more grateful for the level of care he receives. The reviewer highlights the staff's thoughtfulness and kindness as central to why they feel the facility is a good place for his father to be cared for, underscoring the sense that the team respects his needs and prioritizes his safety and comfort.

Not every review echoes the same tone, however. A number of observers raise concerns that profit appears to guide many of the facility's decisions. They argue that management prioritizes revenue, accepting residents whose needs may overwhelm the staff's capacity to provide proper care. The criticisms extend to the financial side, with claims that families are asked to shoulder high costs while basic comforts - such as tissue paper - are cut back. The core issue, according to these voices, is staffing: even with hardworking caregivers, the facility is described as chronically short-staffed, with roughly two certified nursing assistants (PCAs) for sixty residents. In their view, this ratio makes it difficult for the staff to meet more demanding or nuanced care needs, suggesting that the current model may not be suitable for residents who require intensive assistance.

A particularly poignant account concerns a grandmother who is a resident at the facility. At 95 years old and weighing just 79 pounds, she relies heavily on her late husband, who recently passed away, adding an extra layer of emotional strain for the family. The reviewer recounts specific daily care shortcomings: a towel in her bathroom that had not been washed for a week, clothing that is consistently too large and hard to manage, and a sense that staff members are not willing to fulfill small requests - such as unpackaging and placing new socks in her drawer. The message is clear: in this reviewer's view, being in an assisted living home should entail going above and beyond for residents who cannot fully care for themselves, and the current level of service leaves the family worried and disheartened despite the substantial cost of care.

Amid the varied experiences, another succinct compliment appears: "Wonderful place and Staff!" This repetition of praise alongside more critical voices underscores the inconsistency some families perceive - moment-to-moment, staff behavior and the overall quality of care can feel markedly different depending on who is involved and when. For some families, the staff's warmth remains a constant anchor of reassurance, even as other reviewers question broader systemic issues within the facility.

Further critique centers on the perception that appearance and aesthetics take precedence over substantive care. One reviewer explicitly states that the facility "cares more about looks than they do about care," describing Castle Hills Edgewood as a rebranding of a dying operation. The reviewer laments that the facility does not provide essential services, such as transportation to medical appointments, and contends that residents deserve markedly more attentive care for the money being paid. This criticism suggests that, for some families, the care experience hinges not only on staff warmth and responsiveness but also on the facility's willingness to support independent living needs and medical access.

Finally, a safety and community relations concern adds a troubling note: new ownership and a manager named Bobby are cited as having been informed about dangerous goatheads on a nearby property lot that borders the east side of the premises. The reviewers claim that the owners have chosen not to address the hazard due to cost, a decision they deem unsafe for children, dogs, and residents who frequently walk past the lot. They describe this stance as prioritizing cost savings over safety and characterize the facility as a bad neighbor that they would prefer not to see in the community, vowing to spread the word. This touchpoint reflects how some residents' families consider the broader impact of ownership decisions on the community and on resident well-being.

Taken together, the collection of reviews paints a picture of a facility that can be deeply meaningful and life-affirming for some residents and families, thanks to compassionate staff, a clean and pleasant environment, and moments of genuine connection. At the same time, other voices raise serious questions about staffing levels, resource allocation, responsive care for higher-need residents, and the broader priorities of management. The juxtaposition of heartfelt gratitude and pointed criticisms suggests that Castle Hills Edgewood elicits a wide range of experiences, with outcomes likely shaped by individual expectations, specific staff interactions, and the varying demands of each resident's care needs. As families weigh these perspectives, they may look for opportunities to observe care routines, meet staff, and assess whether the facility's approach aligns with the level of support their loved ones require.

This part of Boise, Idaho offers a convenient and practical location with a variety of amenities for senior living. The proximity to physicians, pharmacies, and hospitals ensures easy access to healthcare services. Additionally, the numerous restaurants and cafes provide plenty of dining options for residents. The nearby parks offer opportunities for outdoor recreation and relaxation. Overall, this area is well-equipped to meet the needs of seniors looking for a comfortable and convenient living environment in Boise.

Physicians

• Omega (0.5 miles)
• Strong Janet, NP (0.5 miles)
• Cole Diagnostics (1 miles)
• House of Hearing Audiology Clinic (1.2 miles)
• Functional Medicine Of (1.6 miles)
• Functional & Integrative Medicine of Idaho (1.6 miles)
• Foot Professional (2.2 miles)

Pharmacies

• Albertsons Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Fred Meyer Pharmacy (1.5 miles)
• CVS Pharmacy (3.2 miles)
• Albertsons Pharmacy (3.3 miles)
• Walgreens (3.4 miles)
• Walgreens (3.4 miles)

Restaurants

• Sonic Drive-In (0.9 miles)
• McDonald's (1.5 miles)
• Jack In The Box (2.3 miles)
• Wendy's (2.3 miles)
• Barbarian Brewing (3.3 miles)
• Sonic Drive-In (3.3 miles)
• Sandbar Patio Bar & Grill (3.4 miles)

Cafes

• Starbucks (1.1 miles)
• Push and Pour (3.1 miles)
• Alchemist Coffee Roasting Co. (3.2 miles)
• Starbucks (3.3 miles)
• Western Collective (3.3 miles)
• Dutch Bros Coffee (3.7 miles)
• Starbucks (3.9 miles)

Parks

• Willow Lane Athletic Complex (1.8 miles)
• Elm Grove Park (3 miles)
• Esther Simplot Park (3 miles)
• Fairview Park (3.7 miles)
• Camel's Back Park (3.8 miles)
• Kathryn Albertson Park (4 miles)
• Dog Island (4.3 miles)

Hospitals

• St Luke's Imaging Center (2.9 miles)
• St Lukes Family Health (2.9 miles)
• The Caughlin Clinic (3.6 miles)
• Surgical Care Affiliates (4 miles)
• Intermountain Hospital Otptnt (4 miles)
• Southwest Idaho Advanced Care Hospital (4.3 miles)

Places of Worship

• River Christian Church (4.3 miles)