Castle Hills

Pros

• The floor staff at Brookdale Castle Hills is consistently described as friendly and goes above and beyond to assist residents.
• Many reviewers noted that the food served at the facility is very good, with pleasant dining experiences highlighted.
• The community has a clean and well-kept atmosphere, making it feel homey and comfortable for residents.
• Residents appreciate the various activities offered, promoting engagement and maintaining an active lifestyle.
• Some individuals reported positive interactions with management, noting their genuine care for residents' well-being during tours or initial visits.
• Overall, several reviewers mentioned that they would recommend Brookdale Castle Hills to friends and family despite some challenges.

Cons

• Management at Brookdale Castle Hills is described as weak, with poor hiring skills and a lack of support for the community's needs.
• Residents experience long wait times when using their call buttons for assistance.
• Medication management is consistently mismanaged, with reports of incorrect dosages and wrong medications being administered.
• There is significant turnover among staff, leading to inconsistencies in care and training.
• Extra charges on bills are not explained, causing frustration for families dealing with unexpected costs.
• The quality of food options is criticized, with suggestions that the kitchen needs evaluation to increase variety.
• Residents report feeling embarrassed and unwelcome from other residents during their stay.
• Some feel there is a lack of cleanliness and maintenance within the facility despite it being described as well-kept by others.
• Staff interactions during tours are perceived as lacking warmth or friendliness.
• An overall sense of dissatisfaction was expressed by families regarding the quality of care provided to their loved ones, leading them to move out after a short period.

Review

Brookdale Castle Hills in Boise has garnered a mixed to negative reputation, particularly concerning its management and healthcare capabilities. Many reviewers have expressed dissatisfaction with the quality of care provided to residents, highlighting serious issues with medication administration. According to several accounts, medications were often given incorrectly, leading to residents receiving wrong dosages or incorrect medications altogether. The staff responsible for administering these medications were primarily "med techs," who underwent only minimal training before being entrusted with such critical responsibilities. In one alarming incident, when a med tech fell ill, untrained staff from other departments took over medication delivery, resulting in chaotic and dangerous situations for residents reliant on those medications.

Another common complaint among family members was the management's apparent lack of concern for resident wellbeing. Many noted a significant turnover rate among staff members, which seemed indicative of broader management issues that affected staff morale and performance. Families repeatedly found themselves needing to intervene on behalf of their loved ones?whether by addressing billing discrepancies or advocating for better care?which frustrated them further as these concerns often went unresolved despite promises from the director and nursing staff. For one family member, the experience became so distressing that they ultimately decided to remove their loved ones after just five months.

Although there are positive aspects mentioned in reviews regarding Brookdale Castle Hills, such as friendly floor staff and commendable food quality, many felt that these positives did not outweigh the systemic problems within the facility. Some residents have described their interactions with floor staff as consistently pleasant; however, this did not mitigate deeper concerns about staffing levels and training practices. Reviewers frequently emphasized that understaffing remained an ongoing issue affecting daily operations and care quality throughout the community.

Notably, some visitors to Brookdale Castle Hills commented positively on the community's clean and homey atmosphere during tours. They appreciated individual attention from management?such as complimentary meals offered during tours?but this was overshadowed by reports from residents who reported an uncomfortable living environment due to unfriendly fellow residents or insufficient privacy measures regarding personal mail. Such elements indicate potential flaws in fostering a welcoming community culture?a crucial aspect for individuals transitioning into assisted living arrangements.

The financial aspect of residing at Brookdale Castle Hills also drew criticism; several reviewers recounted frustrations over unexpected fees and frequent rent increases after contracts had been signed. Despite efforts made by families to clarify charges each month?often requiring repeated conversations with management?the clarity they sought was seldom achieved. This constant struggle added another layer of stress for families already grappling with placing loved ones in what should be a supportive environment.

In conclusion, while Brookdale Castle Hills presents itself as a well-kept establishment staffed by friendly personnel aiming to provide adequate care for its residents, numerous reviews reveal glaring deficiencies that cannot be overlooked. The overarching themes of poor medication management, high turnover rates among caregivers, inadequate training protocols for new hires, inconsistencies in billing practices, and concerns about community dynamics all point toward significant areas needing improvement. For families considering this community for their loved ones' assisted living needs, it may be wise to proceed with caution and thoroughly investigate whether it aligns truly with expectations regarding quality care and support systems in place.

This part of Boise, Idaho, offers a convenient and accessible location for senior living with a variety of healthcare options nearby, including physicians' offices, pharmacies, and hospitals within a short distance. The area also provides plenty of dining choices ranging from fast food to casual dining options. Additionally, there are several cafes where seniors can enjoy a cup of coffee or tea. For outdoor enthusiasts, there are several parks in the vicinity for leisurely walks or picnics. Overall, this neighborhood offers a mix of amenities that cater to the needs and interests of seniors looking for a comfortable and convenient place to live in Boise.

Physicians

• Omega (0.5 miles)
• Strong Janet, NP (0.5 miles)
• Cole Diagnostics (1 miles)
• House of Hearing Audiology Clinic (1.2 miles)
• Functional Medicine Of (1.6 miles)
• Functional & Integrative Medicine of Idaho (1.6 miles)
• Foot Professional (2.2 miles)

Pharmacies

• Albertsons Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Fred Meyer Pharmacy (1.5 miles)
• CVS Pharmacy (3.2 miles)
• Albertsons Pharmacy (3.3 miles)
• Walgreens (3.4 miles)
• Walgreens (3.4 miles)

Restaurants

• Sonic Drive-In (0.9 miles)
• McDonald's (1.5 miles)
• Jack In The Box (2.3 miles)
• Wendy's (2.3 miles)
• Barbarian Brewing (3.3 miles)
• Sonic Drive-In (3.3 miles)
• Sandbar Patio Bar & Grill (3.4 miles)

Cafes

• Starbucks (1.1 miles)
• Push and Pour (3.1 miles)
• Alchemist Coffee Roasting Co. (3.2 miles)
• Starbucks (3.3 miles)
• Western Collective (3.3 miles)
• Dutch Bros Coffee (3.7 miles)
• Starbucks (3.9 miles)

Parks

• Willow Lane Athletic Complex (1.8 miles)
• Elm Grove Park (3 miles)
• Esther Simplot Park (3 miles)
• Fairview Park (3.7 miles)
• Camel's Back Park (3.8 miles)
• Kathryn Albertson Park (4 miles)
• Dog Island (4.3 miles)

Hospitals

• St Luke's Imaging Center (2.9 miles)
• St Lukes Family Health (2.9 miles)
• The Caughlin Clinic (3.6 miles)
• Surgical Care Affiliates (4 miles)
• Intermountain Hospital Otptnt (4 miles)
• Southwest Idaho Advanced Care Hospital (4.3 miles)

Places of Worship

• River Christian Church (4.3 miles)