A Caring Hand Home Care

Pros

• Jenny the owner is absolutely awesome, always kind and available to take a phone call.
• Bebe, the caregiver, keeps everything clean and organized and makes life easier.
• The staff are amazing - always kind, patient, and willing to help.
• The owner and staff go above and beyond in any situation.
• It is very comforting to know your loved one is in good hands.
• Office staff is wonderful.
• A Caring Hand has welcomed clients back and is the company you can rely on.
• This is a great agency with caring, professional people.

Cons

• The agency is described as the worst agency in Idaho.
• They permanently ruined a client's back by forcing them to lift a dead weight patient without a hoyer lift.
• They do not care about safety and have ruined the client's life.
• They treated the client like garbage and there is gross unprofessional drama in the office.
• Inter-office communication is terrible and the agency is understaffed.
• The staff brought over are usually underqualified.
• Office staff are unfriendly and unhelpful.
• The company Stonebridge that took over is awful.
• Staff communication with clients is horrible and there is high turnover.

Review

Caring Hands in Idaho inspires a mosaic of strong feelings. On one side, several voices describe the agency as a lifeline that has made a profound difference for families dealing with serious health challenges. They highlight Jenny, the owner, as a warm, available, and truly caring leader who takes phone calls and works with families to find the right fit. Caregivers like Bebe are praised for turning a difficult situation into something manageable - keeping spaces clean, organized, and accessible for someone with a progressive bone disease who relies on help to reach items and complete daily tasks. The imagery is vivid: a bright smile, a positive attitude, and a heart that feels both kind and sincere. For many, Caring Hands feels like more than a service; it feels personal and reliable, with a caregiver team that brings dignity and calm to weekly visits.

Yet a contrasting chorus voices serious warnings about safety and propriety. One reviewer bluntly describes a life-altering incident, alleging the agency forced them to lift a dead weight patient without a hoyer lift, resulting in a back injury and ongoing pain. Allegations of disregarded safety, lasting harm, and a sense of being treated like a problem rather than a person cast a long shadow over the agency's reputation for some readers. In addition to the safety concerns, this reviewer accuses the office of persistent drama and unprofessional talk about clients behind their backs, urging others to seek care elsewhere. The dichotomy in experiences - from life-saving care to potentially dangerous exposures - creates a tension that colors how people perceive Caring Hands.

Other patrons return to the positive narrative with high praise. One reviewer says they could give ten stars for reliability and professionalism, noting that the owner and staff routinely go above and beyond to keep loved ones safe and well cared for. The sentiment is about trust and peace of mind: knowing a family member is in capable hands brings comfort, especially when the care needs are ongoing and complex. This voice emphasizes the emotional payoff of dependable care - the way a warm, respectful team can ease families during stressful times.

There are also notes about communication and organizational challenges that complicate the picture. A common thread among several reviews is frustration with inter-office communication, whether through missed messages, scheduling gaps, or turnover that disrupts consistency. One reviewer explicitly says they left this agency because of the lack of communication between offices, a factor that can undermine trust even when individual caregivers are kind and capable. The chorus of voices thus ranges from deeply grateful to critically concerned, with communication playing a pivotal role in how people experience the service.

History and geography add layers to the discussion. Some reviewers recall Caring Hands in Provo, Utah, where they felt treated well and appreciated. They mention that a different company - the Stonebridge group - took over and that the experience there deteriorated, with unfriendly office staff and unhelpful service, prompting pleas for Caring Hands to return. These regional echoes suggest a brand identity that people associate with both strong, personal care and disruptive changes in management or ownership, influencing how potential clients gauge what they'll encounter.

Within the spectrum of reviews, there are those who frame Caring Hands in alternately glowing and critical terms within the same city blocks. A longtime client who started with A Caring Hand nine years ago recalls a deep, human connection with management - people who listened to compliments and concerns alike, who found caregivers compatible with personal needs, and who treated their home and them with respect and humility. That sentiment of belonging - the feeling of "welcoming me home" - frames a contrast to the harsher assessments. The same thread appears when another reviewer expresses that while mistakes happen, the staff continually rectify issues with professionalism, reinforcing a belief that the core values center on care and accountability.

The most current voices continue to paint a mixed but emotionally charged portrait. A current client describes inter-office communication as terrible, cites persistent understaffing, and complains that new caregivers brought in are often underqualified. This observation lands alongside praise from others who insist the company can be exceptional and that caregivers show up with smiles and a willingness to do what's needed. In another voice, someone can still say plainly that "this is a great agency," while others insist that the organization "used to be good" but has shifted away from that standard. The recurring tension between personal warmth and systemic weakness remains a defining feature of these reviews.

Taken together, the collection presents Caring Hands as a company capable of delivering genuine, compassionate care on the ground, with caregivers who brighten days and a leadership voice that many families find supportive. At the same time, the records compile a cautionary tale about safety, communication, and staffing consistency. The positive testimonials emphasize the impact of kindness, attentiveness, and personalized attention - especially for clients facing mobility challenges or chronic illness. The negative accounts - safety lapses, office drama, and inconsistent communication - underscore real risks that can undermine trust and long-term engagement. In short, Caring Hands appears to embody both a heartfelt commitment to care and a simultaneous need for stronger safety practices and steadier internal coordination to meet the expectations of all clients.

This part of Boise, Idaho offers a variety of amenities and services that cater to senior living. With several parks nearby such as Kathryn Albertson Park and Esther Simplot Park, residents can enjoy outdoor activities and beautiful scenery. There are also numerous dining options including Sandbar Patio Bar & Grill and Elmer's Restaurant, providing a range of cuisines to choose from. Additionally, there are several healthcare facilities in the area such as The Pain Center and St Luke's Center for Spine Wellness, ensuring easy access to medical care. Cafes like Western Collective and Alchemist Coffee Roasting Co. offer relaxing places to socialize with friends or enjoy a leisurely cup of coffee. Pharmacies like Med Now Pharmacy and Rite Aid are conveniently located for medication needs, while hospitals such as Saint Alphonsus Regional Medical Center provide top-notch medical services. Overall, this part of Boise is a well-rounded and welcoming community for seniors looking for a vibrant yet comfortable place to call home.

Parks

• Kathryn Albertson Park (0.5 miles)
• Dog Island (0.5 miles)
• Fairview Park (1.1 miles)
• Esther Simplot Park (1.2 miles)
• Cecil D. Andrus Park (1.8 miles)
• Elm Grove Park (2 miles)

Restaurants

• Sandbar Patio Bar & Grill (0.7 miles)
• Barbarian Brewing (0.8 miles)
• Payette Brewing Company (0.9 miles)
• Elmer's Restaurant (1.2 miles)
• Hops & Bottles (1.2 miles)
• Taco Time (1.3 miles)
• Smoky Mountain Pizza & Pasta (1.4 miles)

Physicians

• The Pain Center (0.7 miles)
• Garden City Community Clinic (0.8 miles)
• Sandoval Center For Medicine (0.8 miles)
• St Luke's Center for Spine Wellness (0.8 miles)
• Don J Beasley MD (1 miles)
• Boise Valley Asthma & Allergy Clinic (1 miles)
• The Allergy Group (1 miles)

Cafes

• Western Collective (0.7 miles)
• Dutch Bros Coffee (0.7 miles)
• Push and Pour (0.9 miles)
• Alchemist Coffee Roasting Co. (1.3 miles)
• Slow By Slow Coffee Bar (1.4 miles)
• Starbucks (1.4 miles)
• Broadcast Coffee (1.5 miles)

Pharmacies

• Med Now Pharmacy (1.1 miles)
• Customedica Pharmacy Boise (1.4 miles)
• Canada Prescription Service (1.4 miles)
• Rite Aid (1.4 miles)
• Walgreens (1.5 miles)
• Albertsons Pharmacy (2 miles)
• Walgreens (2 miles)

Hospitals

• The Caughlin Clinic (1.1 miles)
• Maribel C Morrell (1.2 miles)
• Southwest Idaho Advanced Care Hospital (1.6 miles)
• Intermountain Hospital Otptnt (1.7 miles)
• Saint Alphonsus Regional Medical Center, Departments, Pediatrics (2 miles)
• St Luke's MSTI Pediatric Oncology (2 miles)