A Caring Hand Home Care in Boise, ID

Pros

• Caring Hands has been a lifesaver for her over the last five years.
• Jenny, the owner, is absolutely awesome - always kind and available to take calls.
• Bebe, her caregiver, keeps everything clean and organized and makes life easier.
• The caregivers bring bright smiles, amazing attitudes, and a kind, warm heart.
• The staff are very reliable and professional.
• The owner and staff go above and beyond in any situation.
• It is very comforting to know a loved one is in good hands with this agency.
• Office staff are wonderful.
• A Caring Hand values clients, finding caregivers who are compatible and treating people with respect, care, and humility.
• Providers are often available at the last minute and are consistently professional and nice on the phone.
• The owner and managers are fantastic people with integrity beyond reproach.
• The reviewer returned to A Caring Hand, feeling welcomed home.

Cons

• They are the worst agency in Idaho.
• They permanently ruined a client's back for life by making them lift a dead weight without a hoyer lift.
• They don't care about safety and have ruined clients' lives.
• They have a lot of gross unprofessional drama in their office and talk down about their clients behind their backs.
• The office staff are unfriendly and unhelpful.
• Their inter-office communication is terrible, and they are consistently understaffed.
• The staff they bring over are usually underqualified.
• The company Stonebridge that took over is awful, and the office staff are unfriendly and unhelpful.
• The staff continually quit, causing a lack of consistency.

Review

A Caring Hand Home Care in Boise is best suited for families who want to keep a loved one at home and prioritize a warm, person-centered caregiving relationship with accessible leadership. When daily tasks, safety-support, companionship, and practical help with meals or housekeeping are the core needs, this agency can deliver meaningful continuity, especially where compatibility between caregiver and client matters more than rigid schedules. The defining strength is the people - caregivers who show up with kindness, a can-do attitude, and a sense of "a job well done," plus an owner who remains reachable and engaged. The positive reality is clear when the relationship is well-matched and the office is responsive; outcomes hinge on the ongoing human connection and the ability to align schedules with real-life routines.

Those who should consider alternatives are families chasing ironclad consistency and formalized processes. Persistent inter-office communication gaps, frequent turnover, and reports of understaffing can translate into missed visits or unexpected caregiver changes. Some reviews raise concerns about safety practices when lifting clients and about staff qualifications, which can be a deal-breaker for those with higher medical or mobility needs. For loved ones requiring 24/7 oversight, highly structured care plans, or a more facility-like rhythm, a different agency with a longer track record of stable staffing or a traditional assisted living setting may provide greater peace of mind.

The strongest pros are the human elements: the owner's accessibility and the caregivers' willingness to personalize care, organize the home, and anticipate needs. Testimonials highlight caregivers who are friendly, patient, and practical, with one describing a caregiver who "puts everything where it's easy to reach." Several families report the agency's readiness to provide last?minute coverage and a willingness to go above and beyond under pressure. When these attributes align - consistent, compatible aides paired with responsive management - the day-to-day experience can feel remarkably reliable and comforting, enabling a loved one to remain in familiar surroundings longer.

Yet the cons cannot be dismissed. Inter-office communication is a recurring fault line, and staffing shortages mean frequent changes in who provides care, undermining continuity. Some reviews flag underqualified aides, limited training, or inconsistent service levels, and a few accounts mention unprofessional dynamics in the office culture. A handful of allegations touch on safety and accountability, including concrete claims that improper handling caused harm. Although these extremes may not reflect every client's experience, they establish real caution about relying on any single caregiver roster without active oversight and safeguards.

How the positives stack up against the negatives depends on the family's tolerance for variability and the quality of ongoing engagement with leadership. The hands-on, compassionate care described in multiple reviews can offset occasional gaps if a stable, trusted primary caregiver is identified and if a clear communication plan with a dedicated coordinator is established. This agency shines when it can pair a long?term caregiver match with timely problem-solving from the owner and office team. For families who can stay actively involved - requesting scheduled check-ins, confirming assignments in advance, and demanding consistent backups - the overall care experience can be very good and emotionally sustaining.

Practical guidance for anyone weighing A Caring Hand is to press for specifics up front: establish a primary caregiver, request a named care manager, confirm back-up coverage, and outline a real-time plan for emergencies. Verify training programs, lifting safety protocols, and the availability of equipment like hoyer lifts if needed. Seek recent client references with needs similar to the loved one in question, and inquire about weekend and holiday coverage. In the Boise market, A Caring Hand offers genuine warmth, responsive leadership, and a track record of dependable caregivers - qualities that matter. But if consistency, rigorous staffing controls, and unwavering safety practices are non-negotiable, the field should be broadened to include alternatives that emphasize steadier operations or a facility-based option.

This part of Boise, Idaho offers a variety of amenities and services that cater to senior living. With several parks nearby such as Kathryn Albertson Park and Esther Simplot Park, residents can enjoy outdoor activities and beautiful scenery. There are also numerous dining options including Sandbar Patio Bar & Grill and Elmer's Restaurant, providing a range of cuisines to choose from. Additionally, there are several healthcare facilities in the area such as The Pain Center and St Luke's Center for Spine Wellness, ensuring easy access to medical care. Cafes like Western Collective and Alchemist Coffee Roasting Co. offer relaxing places to socialize with friends or enjoy a leisurely cup of coffee. Pharmacies like Med Now Pharmacy and Rite Aid are conveniently located for medication needs, while hospitals such as Saint Alphonsus Regional Medical Center provide top-notch medical services. Overall, this part of Boise is a well-rounded and welcoming community for seniors looking for a vibrant yet comfortable place to call home.

Parks

• Kathryn Albertson Park (0.5 miles)
• Dog Island (0.5 miles)
• Fairview Park (1.1 miles)
• Esther Simplot Park (1.2 miles)
• Cecil D. Andrus Park (1.8 miles)
• Elm Grove Park (2 miles)

Restaurants

• Sandbar Patio Bar & Grill (0.7 miles)
• Barbarian Brewing (0.8 miles)
• Payette Brewing Company (0.9 miles)
• Elmer's Restaurant (1.2 miles)
• Hops & Bottles (1.2 miles)
• Taco Time (1.3 miles)
• Smoky Mountain Pizza & Pasta (1.4 miles)

Physicians

• The Pain Center (0.7 miles)
• Garden City Community Clinic (0.8 miles)
• Sandoval Center For Medicine (0.8 miles)
• St Luke's Center for Spine Wellness (0.8 miles)
• Don J Beasley MD (1 miles)
• Boise Valley Asthma & Allergy Clinic (1 miles)
• The Allergy Group (1 miles)

Cafes

• Western Collective (0.7 miles)
• Dutch Bros Coffee (0.7 miles)
• Push and Pour (0.9 miles)
• Alchemist Coffee Roasting Co. (1.3 miles)
• Slow By Slow Coffee Bar (1.4 miles)
• Starbucks (1.4 miles)
• Broadcast Coffee (1.5 miles)

Pharmacies

• Med Now Pharmacy (1.1 miles)
• Customedica Pharmacy Boise (1.4 miles)
• Canada Prescription Service (1.4 miles)
• Rite Aid (1.4 miles)
• Walgreens (1.5 miles)
• Albertsons Pharmacy (2 miles)
• Walgreens (2 miles)

Hospitals

• The Caughlin Clinic (1.1 miles)
• Maribel C Morrell (1.2 miles)
• Southwest Idaho Advanced Care Hospital (1.6 miles)
• Intermountain Hospital Otptnt (1.7 miles)
• Saint Alphonsus Regional Medical Center, Departments, Pediatrics (2 miles)
• St Luke's MSTI Pediatric Oncology (2 miles)