86-107 Hoaha Street, Waianae, HI 96792
For more information about senior living options: (866) 208-4318
Overall Review of Paradise Arch
Pros
The apartment offers 1- to 3-bedroom units and is great for what it is.- The employees are very helpful and polite.
- Cameron and Alice are awesome and helped their father get his papers processed.
- The process, including the unit inspection, went fantastic.
- Nice place to live.
- The environment is great and the security is solid.
Cons
They felt the application process required filling out a ton of paperwork and personal history instead of starting with a credit check.- They argued that a credit check should be used first to avoid wasting time and raising false hopes for applicants with low credit.
- They described the property manager as rude and unhelpful, unwilling to assist after reviewing their application.
- They believed the place is not a good place to move into, regardless of rent level.
- They reported a severe roach infestation and poor overall security.
- They claimed illegal car towing occurs in the parking lot and there is a lack of enforcement.
- They accused management of prejudice and of being unfamiliar with federal regulations.
- They noted bicycles are stolen daily and nothing is done about it.
Review
Paradise Arch in Waianae is best suited for budget-conscious renters who need practical, apartment-style living and value flexible 1- to 3-bedroom layouts. As a low-income housing option, the community emphasizes affordability and straightforward processing rather than upscale amenities. On-site staff are repeatedly described as courteous and helpful, which matters greatly when navigating relocation and paperwork. In short, this is a fit for households that want predictable rent and workable space without paying for features they won’t use.
Who may want to consider alternatives? Those seeking consistently proactive management, pristine facilities, and a pest-free, high-security environment should look elsewhere. Several reviews flag a rude manager and questions about fairness in treatment, particularly for residents invited from outside; there are also strong warnings about roach infestations, alleged illegal towing, bicycles stolen, and overall security gaps. If a child-friendly, well-regulated community with transparent governance and dependable maintenance is non-negotiable, this is a red flag that warrants exploring other options.
From a pros perspective, the rental pool and unit variety are meaningful. Having a choice of 1- to 3-bedroom apartments in a single location helps families and older adults tailor space to needs, while staff who go the extra mile, instances of helping with paperwork or guiding a difficult process, can soften the friction of relocation. The affordability angle is real and can offset the absence of resort-level services. Yet these positives hinge on stable, respectful management and reliable maintenance, which are not consistently evident in the reported experience.
Yet the cons carry significant weight. Narratives about a rude manager and perceived prejudice undermine trust in the front office, and exhaustive intake paperwork with delays tied to credit checks strain move-ins for low-income applicants. Maintenance and safety gaps appear in multiple accounts: roach infestations, unclear security purpose, and clear incidents of illegal towing and property theft that go unresolved. When management is tied to accusations of misusing funds or shifting fumigation costs onto tenants, the risk of long-term dissatisfaction grows and can erode the sense of security essential in housing decisions.
Therefore, the decision hinges on priorities. If affordability, basic space, and staff helpfulness with a willingness to address specific issues are decisive, Paradise Arch can work, provided expectations are managed and contingencies are in place for pest control and occasional service gaps. If a stronger commitment to proactive management, predictable operations, and a consistently clean, secure environment is non-negotiable, this community should be crossed off the short list in favor of alternatives with stronger track records in those areas.
Smart next steps: visit and tour, inspect multiple units, and talk directly with current residents about security, maintenance responsiveness, and any ongoing pest concerns. Seek up-to-date explanations of parking and towing policies, inspect the state of common areas, and review the lease with a focus on accountability and any capital fund or fund-use disclosures. Verify whether staff turnover has improved since the most negative accounts and whether management has implemented concrete changes. With disciplined due diligence, Paradise Arch may serve as a passable, cost-conscious option, or reveal itself as a misfit for households prioritizing reliability and pest-free, well-regulated living.
5 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Honolulu International (19 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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