United Home Care

Pros

• United Home Care did a professional job.
• Case Manager Lisa is very knowledgeable in all aspects of home care and guided them with respect and empathy.
• Felix and the scheduling department ensured the mother never went without care.
• Miss Gloria is wonderful; her kindness and adaptability earned the family's trust.
• The agency has excellent professionals who care for patients with great care.
• Jennifer, Anicia P?rez, and Viv?an de Le?n provided constant help and care.
• Olga, the coordinator, and Carmen are excellent people, offering exceptional service.
• Olga helps and clears up doubts kindly.
• Barbara is very attentive and tries to resolve any issue.
• United Home Care is highly recommended to all HHAs.
• The environment is harmonious, and Lisset is an excellent coordinator.
• Barbara, the mom's coordinator, provides helpful and kind service.
• Coordinator Barbara is an excellent, efficient, and patient worker who has helped many patients.
• Barbara's efficiency, kindness, and politeness make the agency highly recommended.
• The company demonstrates maximum professionalism.
• The staff are real professionals.
• Carmen was very good.
• The place is nice.
• The agency is very professional and highly recommended.
• Insurance is par excellence.
• Great Company.
• They provide very good treatment.

Cons

• The agency is described as terrible, incompetent, and unprofessional.
• The coordinators never answer the phone, making it impossible to get help.
• The customer service line doesn't connect to the right people and fails to note issues.
• There are ongoing problems with payments to HHAs and an unreliable app that delays pay.
• Reviewers say the agency leaves patients without needed services and has internal coordination issues.
• The agency is criticized for poor English-speaking support and miscommunication with non-English speakers.
• HHA coordinators are said to be unempathetic, impatient, and prone to telling clients to switch agencies.
• Some reviewers call it the worst agency in Miami and urge others not to use it.

Review

The collection of experiences shared about United Home Care presents a wide range of patient and caregiver perspectives, spanning heartfelt gratitude to sharp frustration. On one side, there are deeply positive testimonials that speak to genuine compassion, professional competence, and a sense of family warmth from certain staff members. Joyce's situation, for example, is contrasted with a steady stream of praise for the people who delivered care when it mattered most. Case Manager Lisa is described as highly knowledgeable about every facet of home care, guiding the family with respect, empathy, and a steady hand. Gloria, the Home Health Aide, is repeatedly saluted as someone who became like family - her kindness, adaptability, and unwavering reliability earned the trust of the family and left a lasting impression. Felix and the scheduling team are also commended for their reliability in ensuring Joyce was never left without care, a sentiment echoed in several other notes that emphasize consistent coverage and dependable coordination. In sum, there are multiple accounts where the agency's staff executed with professionalism, compassion, and genuine care for patients and their loved ones, turning a service into a trusted support system.

In contrast, another thread of the reviews casts a harsh light on the agency's treatment of people who interact with it in different capacities, from patients' families to potential workers. One reviewer recounts a negative encounter with Cari, describing "very bad treatment" and an unwillingness to share even her full name, which intensified feelings of desperation and despair. The language used conveys not merely a poor interaction but a sense of disrespect and a personal impact that makes the reviewer question continuing contact with the agency. This single experience stands out as a stark counterpoint to the care praised elsewhere, illustrating how the behavior and attitude of individual staff members can profoundly color a family's trust and sense of safety.

Another set of comments centers on onboarding and the administrative side of the operation. A prospective applicant describes coming in a week ago with missing documents, returning today with everything ready, only to be told that fingerprints taken more than two years ago, and the fact that they are an HHA, lacked "photos." The reviewer's takeaway is that the agency makes the application process needlessly complicated and inconsistent, with a sense that the agency's ability to coordinate and facilitate new hires is unreliable. The remark that the agency "doesn't even have patients" at the moment underscores a puzzling disconnect: the intake process is out of sync with the agency's current capacity and demand, leaving applicants discouraged and frustrated after investing time and resources. The underlying message is that onboarding should be smoother and more transparent, especially when the organization relies on frontline caregivers to deliver essential care.

Internal coordination problems and poor communication emerge in another common theme. Several reviewers report that when a Home Health Aide (HHA) goes on vacation or is otherwise unavailable, replacing that person becomes a nightmare. The customer service line is described as failing to connect callers with the right staff, with repeated promises that are not followed through. Notably, reviewers emphasize the need to speak directly with the agency's manager to resolve issues, suggesting a bottleneck at the call-center level and a lack of proactive issue resolution. Coordinators are described as unresponsive, sometimes leaving callers waiting on hold for long stretches - up to 30 minutes - before having to hang up. This paints a picture of a system that functions smoothly only in the best-case scenarios, while in more common or crisis-like situations it fails to deliver timely, reliable support.

Language and accessibility concerns add another layer of difficulty for some clients. One reviewer notes the frustration of being given a contact number for someone who does not speak English, particularly problematic in a care setting where clear communication with caregivers and patients is crucial. This grievance is tied to broader complaints about listening and attention - instances where staff seem not to pay attention to the specific needs of non-English-speaking clients, creating barriers to effective care and contributing to a sense of being underserved or ignored.

Yet amid this landscape of mixed experiences, the agency also garners strong praise for staff who consistently deliver excellent service. Several accounts express genuine gratitude for coordinators who are described as exceptionally helpful, patient, and effective. Engineers of care like Olga, the coordinator; Carmen; Barbara; and Lisset are named repeatedly as exemplary professionals whose responsiveness, kindness, and attentiveness markedly improve the caregiving experience for families. Phrases such as "excellent people," "very attentive," "efficient," and "highly recommended" recur in these reviews, underscoring that for many clients, the agency's greatest strength lies in the dedication and skill of its coordinators and HHAs. Stories about Jennifer, Anicia P?rez, and Vivian de Le?n show that a cohesive, compassionate team can make a profound difference in the care journey, offering reassurance during difficult times and leaving a lasting sense of gratitude.

Not all feedback fits neatly into a single positive or negative camp, and a number of reviews reveal complex, sometimes contradictory experiences. Some respondents describe the agency as "excellent" and "trustworthy," while others caution potential clients that mismatches can occur or that systemic issues - such as payroll delays, app reliability problems, and coordination gaps - may undermine even good intentions. Another recurring motif is a feeling that the agency values its patients and staff when things run smoothly, but falters under pressure or when administrative or logistical details go awry. Some reviewers explicitly caution others to explore multiple options in the Miami area, suggesting that while this agency can offer outstanding care in favorable circumstances, there are substantial risks of inconsistency and misalignment with patient needs in other cases.

The most alarming notes come from those who report prolonged dissatisfaction and a sense of being misled or let down by the agency's operations. One reviewer paints a vivid, cautionary tale of ongoing mismanagement, with a long history of problematic experiences that include a difficult match with caregivers, poor communication, and a series of failed promises. The narrative culminates in a strong admonition not to engage with the agency, citing systemic flaws rather than isolated incidents. The level of detail - descriptions of hours, travel patterns, and the specific dynamics between caregivers and family members - reads as a warning sign about how quickly a well-intentioned care plan can deteriorate when supervision, accountability, and staffing stability fall short.

Taken together, the reviews present a nuanced portrait of United Home Care: a company capable of delivering deeply meaningful, life-improving care when aligned with the right staff and processes, and a provider that can also fall short when coordination, communication, and administrative rigor lapse. Positive testimonials highlight case managers and coordinators who bring empathy, reliability, and a sense of family to the caregiving relationship; they celebrate caregivers who become trusted members of the patient's daily life. Negative experiences, on the other hand, emphasize the emotional toll of miscommunication, delays, and inconsistent staffing, along with a cautionary emphasis on language barriers and the need for stronger internal coordination. For families navigating in-home care, this body of reviews suggests that outcomes may heavily depend on which staff are assigned, how well the agency's systems are functioning at a given time, and whether the organization can maintain clear, respectful, and responsive lines of communication across all levels of the operation.

Physicians

• Smith-Lambert Clinic PC Drs (0.9 miles)
• Clements Greenville Clinic (11 miles)
• Miller Family Medicine Clinic (15.2 miles)
• Upson Eye Clinic (18.4 miles)
• Zoe Pediatrics (18.5 miles)
• Brandon Mark Boyce (18.8 miles)
• Pediatric Associates (18.9 miles)

Places of Worship

• Abundant Life Worship Center (1.1 miles)
• Leverette Hill Baptist Church (1.8 miles)
• West End Baptist Church (2 miles)
• Church of Christ (2 miles)
• Mt Sinai Methodist Church (2.1 miles)
• True Word Holiness Church (2.4 miles)
• Calvary Baptist Church (2.4 miles)

Restaurants

• Butcher Block Cafe (1.4 miles)
• Mj's Deli (1.5 miles)
• The Bulloch House Restaurant (1.5 miles)
• Mac's Barbeque & Steakhouse (1.7 miles)
• Goose & Hog’s (1.7 miles)
• Warm Springs Cellars (1.7 miles)
• The Bulloch House Restaurant (1.7 miles)

Pharmacies

• Good Neighbor Pharmacy (1.5 miles)
• CVS Pharmacy (2.5 miles)
• Corley Drugs (2.8 miles)
• Health Mart Pharmacy (8.6 miles)
• Health Mart Pharmacy (11 miles)
• Richie Pharmacal (11.1 miles)
• Pine Mountain Pharmacy (11.6 miles)

Transportation

• U-Haul Moving & Storage (1.8 miles)

Parks

• Warm Springs Historic District (1.8 miles)
• Manchester City Field (2.4 miles)
• Sprewell Bluff Park (10.8 miles)
• Pet Zoo (17.8 miles)

Hospitals

• Warm Springs Medical Center (1.8 miles)
• Roosevelt Warm Springs Institute for Rehabilitation (2.2 miles)
• Upson Regional Medical Center (18.6 miles)

Cafes

• Smitty's Cafe (8.2 miles)
• Blackbird Cafe (8.6 miles)