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2.3 from 60 reviews
5 stars
17
4 stars
2
3 stars
1
2 stars
3
1 stars
37
Overall Review of Warm Springs Medical Center Nursing Home
common19 reviews mention this
Caring, attentive staff stands out
Many residents describe staff as caring and attentive during their care.
Several reviews praise the staff for being kind, attentive, and responsive to concerns, including in the ER and during rehab or nursing care. A number of families specifically mention good hands-on care, calming their loved one, and getting them the help they needed. While experiences vary, these positive mentions are frequent across different kinds of visits.
caveat5 reviews mention this
Long waits frustrate visits
Some reviewers report long wait times before they receive care.
A recurring complaint is waiting a long time for tests, appointments, or basic attention. Multiple reviewers describe being kept waiting in the ER, including reports of waiting well over an hour. Others mention long overall delays that led them to seek care elsewhere or express strong frustration with the process.
caveat5 reviews mention this
Staff response can feel delayed
Several reviewers say getting help can take too long.
Some residents and families describe delays in getting routine assistance, such as bathing and other care needs, or in getting staff to respond after a request. There are also reviews describing medication or communication problems that were slow to get resolved. While some staff are described positively once they arrive, the timing of support is a common point of criticism.
caveat7 reviews mention this
Cleanliness and facility condition concerns
Multiple reviews raise concerns about cleanliness and facility upkeep.
A number of reviewers report cleanliness issues, including reports of bugs, stains, and unpleasant odors. Others describe the facility as unclean or rundown, with complaints about floors and general maintenance. A smaller set of reviews mention cleanliness positively, but the negative cleanliness themes show up repeatedly.
caveat3 reviews mention this
Rehab and therapy quality questioned
Some families question how much therapy is provided.
A few reviews specifically criticize swing-bed or rehab therapy, saying it was insufficient or that progress did not match expectations. There are also concerns raised about outcomes after therapy, including severe complications mentioned in one review. These reports stand in contrast to other reviews that mention therapy helping, but the therapy-quantity complaints appear in multiple separate stories.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
79 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Hospitals
Warm Springs Medical Center (0 miles)
Roosevelt Warm Springs Institute for Rehabilitation (0.4 miles)
Warm Springs Medical Center Nursing Home on seniors.fyi includes 6 photos including images showing trees, outdoors, architecture, building, swimming pool, design, landscaping, water, and more.
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Landscaping, Building, Architecture, Swimming Pool, and Design
Trees
Outdoors
Nature, Grass, Lake, and Water
Waiting Area
Additional Photos
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