1478 Golf Link Drive, Stone Mountain, GA 30088
For more information about senior living options: (844) 490-3973
The Loving Touch team is kind, thoughtful, and thorough. The staff treats pets with love and patience, even feisty terriers. Visits are quick but never rushed, with ample time to ask questions. The app enables clients to connect with the care team, request appointments or refills, and access records. Lopez loves arriving at the clinic, providing owners with peace of mind. Christina and Holly are consistent bright spots at the front desk. Dr. Rodriguez is highly regarded for respectful and attentive care. Dr. Michelle is praised for her gentle, informative bedside manner.
The clinic is described as a mess from the inside out, with high turnover of quality employees and poor leadership. The environment is described as subpar and unwelcoming, reflecting poorly on management. Staff openly curse in front of the owners, which is deemed unprofessional and immature. There is a revolving door of good staff, suggesting deeper issues and lack of real leadership. Front desk staffing is inconsistent and overwhelmed due to understaffing, leading to chaotic service. Blood work prices are reported to be higher than at nicer facilities, and employees reportedly lack health insurance, indicating poor business administration. Exam rooms are often dirty due to insufficient support staff. The online pharmacy refill approval process is described as arduous and delayed, causing distress. Most doctors are described as rude and self-centered, with only Dr. Rodriguez consistently recommended. The reviewer would not recommend the clinic to anyone, citing mismanagement and a toxic culture.Loving Touch Animal Care in Georgia leaves a complex impression on the pet owners who rely on it. For many, the decision to travel a bit farther than they might to be closer to home is driven by the warmth and attentiveness of the staff. They describe a team that is genuinely kind, thoughtful, and thorough, with a strong emphasis on clear communication. Patients are kept in the loop at every step, with visits that feel efficient but never rushed, and there is a sense that questions are welcomed and answered with care. The practice's app is also highlighted as a convenient lifeline to reach the care team, request appointments or refills, and access medical records, further reinforcing the feeling that the clinic values ongoing connection with owners and their pets.
On the best days, the practice shines. Owners repeatedly point to experiences where their often feisty dogs are treated with patience and compassion, making even anxious pets feel safe. A recurring thread of praise centers on Dr. Rodriguez, who is described as the only doctor they would consistently recommend. Beyond her clinical skill, she is seen as respectful and genuinely invested in the well-being of both patients and staff. The appreciation isn't limited to her; other clinicians and staff members receive high marks from grateful clients. Dr. Michelle is celebrated for bedside manner that many believe is unmatched, characterized as gentle, informative, and thoughtful. The tech team earns its share of praise too, with Shannon being singled out as professional, kind, and clearly proud of her work. Front desk staff - Christina and Holly - are described as bright, reliable, and capable at keeping things running smoothly, even when the surrounding environment feels chaotic. The positive mood is contagious in certain corners of the clinic, where little moments of care and competence shine through.
There are also deeply personal notes that signal the human side of veterinary care. One heartfelt message from a client to Dear Dr. Michelle speaks to a pet's health journey and the healer's impact: even when a cure or pill wasn't available, the veterinarian's presence brought new energy and hope. The loving testimonials extend beyond medical care into a sense of partnership and trust; owners describe feeling heard and seen as they navigate difficult decisions about their pets' lives. Those sentiments are mirrored in references to "integrative" approaches and to staff who treat animals - and their humans - with respect and genuine concern. In short, for some clients, the clinic represents not just a medical facility but a place where bonds between families, pets, and caregivers can flourish.
However, the same voices that celebrate the best of Loving Touch also offer a stark counterpoint. Several reviews paint a picture of mismanagement and high turnover, with the resulting impact on professionalism and the overall environment. The front office is often described as understaffed and overworked, with frequent turnover that disrupts continuity of care. The atmosphere at times is labeled as unprofessional or immature, with reports of staff cursing in front of owners and a general sense of chaos that erodes trust. Cleanliness and upkeep are cited as subpar in some cases, with mentions of dirty exam rooms and a sense that pride in the space is not consistently reflected in day-to-day operations. These concerns are not abstract; they are tied to tangible business practices and leadership, painting a picture of a clinic struggling to maintain its standards under pressure.
Pricing, benefits, and administrative processes emerge as particular pain points for some clients. One review notes that blood work costs are significantly higher at Loving Touch compared with other facilities that have more robust support staff, and yet the clinic reportedly does not offer health insurance to its employees, which some readers interpret as a symptom of broader mismanagement. The friction around a routine medication refill via the online pharmacy is described as a low point: after multiple requests, a refill was only approved following an emotional confrontation, culminating in the perception of an unhealthy, inefficient system. Another client recounts a lengthy struggle to obtain approvals and questions the prioritization given to something as basic as refills, underscoring the sense that internal processes can overshadow patient care.
Despite the criticisms, there is a clear recognition that the clinic has people who are truly devoted to animals and their welfare. The reviewers who acknowledge mismanagement also concede that there are amazing doctors and extraordinary support staff who deserve admiration and a better organizational structure. The sentiment is that the veterinary team genuinely loves animals and often goes above and beyond for their patients, even at personal or professional cost. Some clients suggest that better leadership and staffing strategies could preserve the clinic's strengths while mitigating the frustrations that accompany turnover, miscommunication, and resource constraints.
In the end, Loving Touch Animal Care presents a dual reality: a place where many clients experience compassionate, patient-focused care delivered by dedicated clinicians and staff, and a place where inefficiencies, mismanagement, and understaffing can lead to frustration and disappointment. For families who connect with the right individuals - notably Dr. Rodriguez, Dr. Michelle, Shannon, Christina, Holly, and certain techs - the clinic can feel like a partner in their pet's health, offering thoughtful care, open lines of communication, and genuine empathy. For others, the same facility can evoke concern about leadership, cleanliness, and the practical barriers that hinder consistent, affordable care.
If you are considering Loving Touch, it may help to meet and build rapport with the clinicians most positively reviewed by others, particularly Dr. Rodriguez and Dr. Michelle, and to gauge the day-to-day environment you encounter with the team at your particular visit. The app is a useful tool to stay connected, and many patients find reassurance in the dependable, human-centered care that some staff consistently deliver. Yet it's wise to be aware of the broader concerns about management and staffing, and to plan for potential variability in experiences. In the hands of capable, compassionate clinicians, Loving Touch can be a wonderful partner in your pet's health; with organizational hiccups, the experience may reflect the inconsistencies that several reviewers have observed.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William B Hartsfield-Atlanta International (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Loving Touch in Stone Mountain, GA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a spacious dining room where residents can enjoy delicious meals prepared by our dedicated staff. Each apartment is fully furnished, providing a comfortable and homely environment.
The community also boasts a beautiful garden and outdoor space, allowing residents to relax and enjoy the fresh air. Housekeeping services are provided regularly to maintain a clean and tidy living environment. Move-in coordination is offered to assist new residents in transitioning smoothly into their new home.
We understand the importance of staying connected, which is why we provide telephone and Wi-Fi/high-speed internet services for our residents to stay in touch with loved ones or browse the internet at their convenience.
Our caring staff is trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also offer coordination with health care providers to ensure that all medical needs are met. Residents with diabetes can benefit from our diabetes diet program, and special dietary restrictions can be accommodated.
Transportation arrangement for medical appointments as well as transportation to doctors' appointments are available for our residents' convenience. Medication management services are provided to ensure that medications are taken properly and on time.
In addition to meeting the physical needs of our residents, we also believe in promoting an active lifestyle. Scheduled daily activities are organized to engage residents and encourage social interaction.
Loving Touch in Stone Mountain is conveniently located near several parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This allows easy access to various amenities and services within close proximity.
At Loving Touch, we strive to provide a loving and caring environment where our residents feel at home while receiving the support they need.
Loving Touch is located at 1478 Golf Link Drive, Stone Mountain, GA 30088 in DeKalb County, Georgia
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