2023 Highway 138, Riverdale, GA 30296
For more information about senior living options: (844) 490-3973
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The staff was friendly and the order was ready within minutes. The service was great, the store was very clean, and the chicken and sides were very good. The chicken is crispy. The chicken and biscuits were hot, fresh, and delicious. The food is definitely great. The food and beverages are fresh and delicious, and customers enjoy the service.
The reviewers say the service is always slow and the wings are dripping in grease rather than sauce. They report long wait times, including 25 minutes for a two-piece white combo. The food is described as basic, sloppy, and unappealing in taste and presentation. An online order was canceled and a refund had not been issued. They warn not to allow online ordering if staff have to unload the truck to reach it. Mashed potatoes were powdery and uncooked, and the rice smelled spoiled and looked discolored. They consider the food unsafe to eat and plan to seek a refund after an inspection. The chicken was not fresh, and the overall service was horrendous. Staff are rude and disrespectful, with poor customer service and a manager who showed a nasty attitude. Some orders arrived overcooked or burnt, including chicken and okra. The dining area and exterior were dirty, with floors that looked unclean and trash outside.These customer experiences paint a picture of a Church's Chicken location that many visitors find disappointing on a regular basis. A common thread across the reviews is a sense that service is slow and inconsistent, with long waits that stretch well beyond reasonable expectations. One customer complained about a 25-minute wait for a simple 2-piece white combo, and others noted delays during both lunch and dinner rushes. There are also mentions of orders being canceled online with no immediate refund, and attempts to resolve issues in person often meeting with resistant attitudes from staff. The overall mood is frustration from customers who feel the operation isn't functioning smoothly or professionally.
Food quality, preparation, and freshness emerge as persistent concerns. Several reviewers described wings or chicken as overly greasy, sometimes dripping grease to the point of feeling more like a grease bowl than a properly sauced dish. There were reports of wings that tasted unseasoned or generic, and even claims that items were not safe to eat due to improper handling, with rice that smelled off and potatoes that were undercooked or powdery inside. A recurring complaint is the mismatch between expectations and what's served - items that should be straightforward to prepare (like standard sides) arriving with issues such as undercooked mash, discolored rice, or sides that were not "family size" as ordered. In short, several visits left customers questioning the freshness and safety of what was put in front of them.
Attitudes and customer service are another major point of contention. Multiple reviews describe rude or dismissive behavior from staff, with several accounts naming specific individuals who were perceived as unfriendly or unhelpful. One review recounts a team member making loud, negative remarks about customers' questions, while another describes a manager who was described as rude and aggressive toward both customers and colleagues. In some cases, employees appeared overwhelmed by staffing shortages, but customers felt that this was no excuse for poor treatment. There are also stories of managers or employees slamming items onto counters, slamming ice bags on the floor, or otherwise handling situations in ways that felt disrespectful and unprofessional to paying guests.
Store conditions and food safety concerns show up as a separate but related worry. Reviewers mentioned uninviting store environments - trash in parking lots, floors that looked unclean, and overall neglect that didn't match the expectations for a quick-service chain. A few accounts explicitly called out health-and-safety issues, including food that looked spoiled or improperly prepared, which caused customers to reject meals and seek refunds or alternative meals for themselves and their families. The sense of inconsistency is amplified by contrasting notes about renovations or improvements at some locations, which makes it hard to tell where the problems originate - whether from lingering structural issues, inconsistent staff training, or management practices.
Order accuracy and pricing drift add another layer of frustration. Several customers described discrepancies between what was ordered and what was delivered, including upcharges for white meat or miscounted pieces in media meals. There were even reports of items like biscuits being replaced by something else or being added inadvertently, followed by disputes at the counter. The combination of wrong items, unexpected upcharges, and slow refunds when things go wrong compounds the sense that efficiency and reliability are not reliably available at this location.
Amid the negative, there are a few bright spots worth noting. A handful of reviews describe experiences where the service was friendly, the restaurant was clean, and the chicken and sides were satisfying. A positive takeaway mentions an order that was prepared quickly, with staff who were courteous, and another review praising a first-time visit where the service and food quality stood out in a favorable way. These occasional positive notes suggest that when things go well, the experience can be solid, but they appear to be exceptions rather than the rule in this collection.
Taken together, the reviews call for a serious review of operations at this Church's location. There are clear signals that customers value timely service, consistent food quality, respectful and professional staff, and clean, well-maintained facilities. The recurring themes - slow service, greasy or questionable food quality, rude or distracted staff, and inconsistent order handling - point to a need for better staffing, training, and quality-control practices. For this location to regain trust, management may need to address both the front-of-house customer experiences and the back-of-house preparation standards, while also ensuring refunds and online-order issues are resolved promptly and transparently. Until then, many diners will likely continue to seek alternatives elsewhere.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William B Hartsfield-Atlanta International (6 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Chi's in Riverdale, GA—a vibrant assisted living community designed to provide comfort, care, and an enriching lifestyle for our residents. Nestled in a serene environment, Chi's combines the warmth of home with the support of dedicated professionals to ensure the best quality of life for our residents.
Our community boasts an array of amenities that promote both relaxation and socialization. Residents can enjoy delicious meals in our inviting dining room or relax outdoors in our beautifully landscaped garden. Each living space is fully furnished, offering a cozy atmosphere where residents can feel at home. We prioritize convenience and peace of mind with housekeeping services and move-in coordination available upon arrival. Additionally, stay connected with loved ones through complimentary Wi-Fi and telephone services.
At Chi's, we understand that every individual's needs are unique. Our compassionate staff offers personalized care services tailored to assist residents with daily living activities such as bathing, dressing, transfers, and medication management. We also work closely with healthcare providers to coordinate medical support when necessary. Special dietary needs are thoughtfully accommodated through meal preparation and service designed specifically for each resident’s requirements.
For those seeking an engaging lifestyle, we offer scheduled daily activities that foster connection and community among residents. With parks nearby for leisurely strolls or outdoor enjoyment, along with easy access to pharmacies, physicians’ offices, restaurants, places of worship, and hospitals—our location offers both convenience and a sense of belonging.
Experience a welcoming community where independence meets assistance—experience Chi's in Riverdale!
Chi's is located at 2023 Highway 138, Riverdale, GA 30296 in Fulton County, Georgia
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