Ultimate Care

Cons

• The company is unprofessional and not a good choice for the care of a loved one.
• The facility is described as a mess.
• The owner, Bridget, failed to provide follow-up calls and updates.
• She appeared overwhelmed and difficult to reach, especially on Fridays.
• She promised Saturday/Sunday visits but never called or came by.
• On Monday there was a no call/no show, forcing the reviewer to miss work.
• The situation put the reviewer in a bind and required taking days off to secure new services.
• The professionalism level was zero and the care for the disabled and aged was horrible.

Review

The experience with this home care facility left the reviewer deeply frustrated and disillusioned, painting a picture of a service that felt disorganized, unreliable, and ultimately unsuited to caring for a fragile loved one. From the outset, the reviewer frames the company as unprofessional, with a sense that the entire operation lacks the organizational backbone necessary to support someone who is elderly and dependent on regular care. The impression of the company is not merely that there were a few hiccups, but that the overall approach to care was lacking in responsibility and accountability.

Over a two-week period, the reviewer worked directly with Bridget, who identifies herself as the owner, to arrange services for the reviewer's mother. Throughout those two weeks, there was a pervasive sense that communication was insufficient. The reviewer indicates that there were no reliable follow-up calls or updates, and that the information necessary to move forward with scheduling and caregiving had to be actively tracked down by the reviewer. This pattern contributed to a feeling that the staff were overwhelmed and unable to manage routine communication, with Fridays singled out as a particularly challenging time when it seemed Bridget struggled to handle calls or to stay on top of tasks.

A key point of dissatisfaction concerned promises about visits before care commenced. Bridget assured the reviewer that she and a home health aide would come to the home to assess the mother before services began on Monday. The expectation set was that a visit would take place on the weekend - Saturday or Sunday - as part of the preparation for the Monday start date. However, those weekend visits never occurred, and there was no follow-through on the promised in-home assessment or contact to coordinate the upcoming start of services.

The situation deteriorated dramatically on the actual start date. On Monday, when services were supposed to begin, the reviewer recounted having to call out from work because Bridget failed to show up and did not provide any communication to indicate that plans had changed. The term "no call no show" is used to describe what happened, underscoring a lapse in basic professional courtesy and reliability. This absence not only disrupted the reviewer's schedule but also placed a burden on the reviewer's ability to balance employment responsibilities with the need to secure care for a vulnerable family member.

The consequences of this failed arrangement extended beyond a single missed appointment. The reviewer explains that being left in the lurch required them to scramble to obtain replacement services, an effort that would necessitate taking additional days off work. The disruption created a ripple effect, generating a bind that could span several days as new arrangements were sought. In short, the reviewer emphasizes that the lapse resulted in tangible, ongoing difficulties and a loss of trust in the provider's ability to deliver reliable care.

Throughout the account, the reviewer's sentiment is stark: Bridget's level of professionalism was described as "zero," and the overall approach to healthcare for the disabled and aged was depicted as horrible. The final admonition is clear and emphatic: do not waste time, energy, or hope in securing services from this company. The reviewer's experience is presented as a cautionary tale about the risks of engaging a provider that cannot demonstrate consistent communication, dependability, and a demonstrated commitment to the wellbeing of a vulnerable loved one.

Taken together, the narrative conveys not only a single regrettable incident but a broader pattern of behavior that the reviewer interprets as indicative of a fundamental misalignment with the responsibilities inherent in elder and disabled care. The frustration stems not only from a missed weekend visit or a no-call, no-show on the start date, but from a broader sense that the company failed to honor commitments, to communicate transparently, and to prioritize the needs of the patient. The reviewer leaves with a firm warning to others: this provider may inflict avoidable complications and place families in difficult positions, making the search for trustworthy care all the more urgent and necessary.

This part of Riverdale, Georgia offers a variety of amenities and services that may be beneficial for seniors looking to settle in the area. With multiple pharmacies located within a few miles, access to medication and healthcare is convenient. There are also nearby physicians' offices, including internal medicine and specialty clinics, ensuring easy access to medical care. In terms of leisure activities, there are parks and restaurants within a short drive, as well as a theater for entertainment options. Additionally, transportation options are plentiful with proximity to the airport and rental car facilities. Overall, this area provides a combination of essential services and recreational opportunities that may appeal to seniors looking for a comfortable living environment.

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (2.6 miles)
• Heart Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (4.1 miles)

Parks

• Creel Park (2.1 miles)

Places of Worship

• New Macedonia Baptist Church (2.1 miles)

Physicians

• Southside Internal Medicine PC (2.3 miles)
• Malloy, Tyrone Dr - Malloy Tyrone C MD Jd (2.4 miles)
• Burnett Jettie M MD (2.5 miles)
• Atlanta Heart Associates (3.1 miles)
• Harsch & Osborne Md Pc (3.3 miles)
• Southeast Primary Care (3.3 miles)
• Breast Health Clinic (3.4 miles)

Restaurants

• Chick-Fil-A (2.8 miles)
• McDonald's (4.3 miles)
• McDonald's (4.5 miles)
• Wendy's (5.1 miles)
• Club Sugar Bush (5.2 miles)
• Sonic Drive-In (5.3 miles)
• Hardee's (5.8 miles)

Hospitals

• Labor & Delivery (4 miles)
• Southern Regional Health System (4.1 miles)

Theaters

• Cinemark Tinseltown 17 And Xd (5.2 miles)

Cafes

• Panera Bread (5.4 miles)
• Starbucks (6.1 miles)

Transportation

• Korean Air (5.4 miles)
• Runway 9R/27L (5.6 miles)
• Runway 9L/27R (5.9 miles)
• ATL Airport Gate T3 (5.9 miles)
• Rental Car Center (6 miles)
• SkyTrain Station: Rental Car Center (6.1 miles)
• Hertz Rent A Car (6.1 miles)