Bethel Gardens Assisted & Memory Care
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3805 Jackson Way Extension, Powder Springs, GA 30127
For more information about senior living options: (844) 490-3973
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Bethel Gardens comes across in these accounts as a facility with a wide range of experiences, from troubling lapses in care and cleanliness to genuine warmth, good meals, and strong leadership by management that many residents and families have come to trust. On one hand, several reviewers described an environment that felt unclean and, in some cases, unsafe. They reported cigarettes at the door, roaches in the building, and a general sense that the place was not well maintained. Some also noted rude or inattentive staff, limited ability of staff to check vitals or provide basic medical oversight, and a feeling that guest welfare wasn't being consistently prioritized. One person explicitly called the place "unclean" and said that the GM was not nice to a guest and was rude to staff, and another shared a concern about medication dispersal and the frequency with which medications were delivered or replenished. These anecdotes paint a picture of a facility with serious gaps in cleaning, supervision, and medical responsiveness.
Against that backdrop lie a number of strong, contrasting endorsements. Several residents and families highlighted exceptional aspects of the operation. The kitchen, in particular, earns high praise - one reviewer called the male cook/chef "absolutely amazing," and another singled out Miss Jean, noting that the food is wonderful and that families love her. Food quality and consistent meal times were cited as bright spots, and the sense of fellowship at meals was mentioned positively. For many families, the care model at Bethel Gardens - described by one reviewer as "all inclusive" rather than "a la carte" - was a decisive factor. They appreciated that as care needs changed, charges did not escalate, and their loved ones received a broader, integrated level of assistance. In these stories, the care team is depicted as capable of turning around the experience through attentive staff and reliable routines.
There are also voices that center on the people who make the place work. Several reviewers praised the staff for their dedication and collaborative spirit, noting that there is no "that's not my job" culture and that the team works together to keep residents engaged and well cared for. Teria, identified as the General Manager, is repeatedly mentioned in positive terms: she is described as pleasant to work with, available when questions arise, and effective in helping families transition loved ones into appropriate levels of care. This leadership is portrayed as a stabilizing force, with families acknowledging that the staff overall is doing a good job and that the facility has become a reliable home for residents and their families. The sentiment is echoed by long-time residents who describe their experience as positive, with compliments toward the GM, the cleanliness of rooms, and the quality and timing of meals, along with activities designed to keep residents engaged.
However, the narrative is far from one-note. Several reviews raise serious concerns about the conduct of leadership and about safety, privacy, and dignity for residents. A reviewer explicitly condemns racially charged remarks made by Teria Ketterer on a public Facebook post, calling the comments unprofessional and deeply troubling for someone in a position of authority at a senior care facility. This account argues that such behavior jeopardizes trust and undermines the wellbeing of minority residents, urging the owners to address the matter promptly and to ensure a respectful, unbiased environment. This concern is presented as a barrier to recommending Bethel Gardens to families who seek an environment free from discrimination and prejudice.
In addition to the social and ethical concerns, other reviewers describe concrete care-related problems. They report minimal cleaning of rooms, little assistance beyond basic food and some medication help, and anecdotes about medication lapses or delays that left residents in pain or discomfort. One family recounts a grandmother's admission that was chaotic and unsafe - an experience that included a non-ideal showroom bed, delayed transport to hospital, a lengthy ER stay, and ongoing questions about what was billed or charged during a short stay. There are mentions of showrooms with high beds that made it difficult for residents to get in and out, and of care gaps that extended to basic needs like water, timely medication administration for UTIs, and timely responses during the night. These experiences collectively paint a portrait of a facility that, for some families, has fallen short of expectations for safety, attentiveness, and consistent, compassionate care.
Amidst these concerns, individuals also share hopeful, corrective moments. One reviewer highlighted a turning point when new leadership and staff changes began to take hold: the arrival of a new general manager, Teria, and a sense that the team was returning to their best under a refreshed direction. There is a recurring belief that, with leadership's renewed focus and ongoing adjustments, Bethel Gardens can be a thriving community again. Several comments celebrate the improvement in management responsiveness, the return of activities and transportation services, and the commitment of staff to deliver good customer service and maintain cleanliness. The praise extends to the kitchen and the cooking staff, with optimism that the venue can sustain high standards in cuisine and make residents feel at home.
Ultimately, the testimonies converge on a complex portrait. Bethel Gardens is a place where some residents and families find real value: a warm, community-oriented atmosphere, reliable meals, caring staff, and a management team they trust to address concerns and help residents stay engaged and safe. Others experience significant challenges: cleanliness lapses, gaps in medical oversight and medication administration, safety concerns in the living and moving arrangements, and unsettling implications from leadership conduct. The overarching message is that Bethel Gardens has potential - especially when strong, responsive leadership and a cohesive care team are in place - and that continued attention to cleanliness, safety, and respectful, unbiased care will be essential to maximize the positive outcomes for all residents. For families weighing Bethel Gardens, the latest sentiment is a mix of cautious optimism and serious consideration, with many pointing to Teria and the renewed focus as a hopeful sign for better days ahead.
Bethel Gardens Assisted & Memory Care is a welcoming assisted living community located in Powder Springs, GA. With a focus on providing exceptional care for individuals with memory impairments, Bethel Gardens offers both Memory Care and Respite Care services.
Residents at Bethel Gardens enjoy a variety of amenities designed to enhance their daily lives. Each apartment comes fully furnished and includes cable or satellite TV, ensuring residents can stay entertained and connected to the world. The community features a comfortable dining room where delicious meals are served restaurant-style, accommodating special dietary restrictions when needed. Residents can also take advantage of the beautiful outdoor space and garden, perfect for enjoying fresh air and natural surroundings.
In terms of care services, Bethel Gardens provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. A dedicated staff is available to ensure residents' needs are met while promoting their independence and wellbeing. Medication management services are offered to ensure that residents receive their medications safely and on schedule.
The community places a strong emphasis on mental wellness and memory care programming. They offer specialized programs for individuals with mild cognitive impairment or memory loss conditions, providing tailored support to meet their unique needs. Additionally, a variety of resident-run activities and scheduled daily activities are available to keep residents engaged and stimulated.
Conveniently located near numerous amenities, Bethel Gardens offers easy access to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This allows residents to easily explore the local area or attend appointments without hassle.
Overall,Bethel Gardens Assisted & Memory Care provides a warm and supportive environment where individuals with memory impairments can receive personalized care while enjoying a range of amenities and activities that promote overall well-being.
Bethel Gardens Assisted & Memory Care is located at 3805 Jackson Way Extension, Powder Springs, GA 30127 in Paulding County, Georgia
The features offered by Bethel Gardens Assisted & Memory Care are meticulously designed to enhance the quality of life for residents with dementia or Alzheimer's disease. Assistance with dressing and bathing ensures that residents maintain personal hygiene and dignity, which can be challenging due to cognitive decline. Medication management is crucial in preventing potential health complications by ensuring timely and accurate administration of prescribed medications. Meal preparation and service cater not only to nutritional needs but also to the sensory stimulation associated with food, enhancing mealtime experiences. Support for activities of daily living promotes independence while offering the necessary help that residents may require, fostering a sense of normalcy. The assistance with transfers ensures resident safety and mobility, reducing the risk of falls. Around-the-clock supervision provides peace of mind for both residents and their families, as trained staff are always available to respond to needs promptly. A dedicated mental wellness program addresses emotional health through activities that stimulate cognitive function and engagement, while specialized memory care programming tailors approaches specifically aimed at enhancing memory retention and coping strategies for individuals at various stages of cognitive impairment. Collectively, these features create a supportive environment that promotes dignity, safety, and holistic well-being for those facing the challenges of memory-related conditions.
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