Westhills Newnan Crossing

Pros

• The staff at Westhills Newnan Crossing is described as very friendly and helpful, creating a welcoming atmosphere for residents and their families.
• The facility is well maintained, clean, and beautifully decorated, contributing to a pleasant living environment.
• Residents have numerous opportunities to participate in engaging activities, fostering social connections and enjoyment within the community.
• Many caregivers, including nurses and Med-Techs, are recognized for providing quality care and handling delicate situations expertly.
• Family communication is open and compassionate, ensuring that concerns are addressed promptly and respectfully.
• Overall value for cost is considered favorable by many families who appreciate the amenities offered at the facility.
• The meals served have received positive feedback for their taste and presentation, with residents enjoying the dining experience.
• The move-in process was described as accommodating and smooth, making transitions easier for new residents.

Cons

• The facility has experienced a high turnover of staff, leading to challenges in maintaining consistent quality of care.
• New CNAs are not properly trained, resulting in overworked caregivers and a decline in the quality of care.
• Communication from management is minimal, especially following the departure of the director, which has left families feeling uncertain.
• Meals take an excessively long time to be served, with residents sometimes waiting up to an hour.
• The food lacks taste and is often high in carbohydrates, making it less suitable for elderly residents with dietary restrictions.
• There are frequent maintenance delays for work orders, causing frustration among residents and families.
• Response times for urgent call buttons are slow due to significant staff shortages.
• Despite some positive experiences, there are inconsistencies in care quality depending on the staff present during different shifts.

Review

Westhills Newnan Crossing has emerged as a senior living facility that garners a mix of praise and criticism from its residents and their families. Many reviews highlight the community's welcoming atmosphere, friendly staff, and well-maintained premises. Families appreciate the variety of activities available for residents, which fosters social engagement and enhances their overall experience. Being a space that adapts to residents’ needs, Westhills provides ample opportunities for participation in organized events, contributing to a vibrant communal life. While many express satisfaction with the care given by certain staff members—particularly the lead nurse—concerns regarding understaffing and high turnover rates have become prominent issues affecting the quality of care.

Despite these challenges, several families lauded individual caregivers, including Certified Nursing Assistants (CNAs) and nurses who went above and beyond in providing support to their loved ones. However, it's evident that staffing shortages place immense strain on these dedicated individuals. Family members reported instances where new aides appeared inadequately trained due to rapid turnover rates within the facility. This has led to frustrations about inconsistent care levels during various shifts; notably, responses to urgent call buttons were described as slow at times. Reviews indicate that corporate policies, which are controlled from out of state, contribute to staffing limitations exacerbating local management’s attempts at improving conditions.

Communication also stands out as an area needing improvement; while some family members report positive interactions with staff regarding concerns and updates about their loved ones' well-being, others felt left in the dark following changes in administration or significant incidents involving their family members’ health. A transitional phase following the departure of key administrative figures was particularly stressful for some families, who hoped upcoming leadership changes would bring about much-needed improvements in management practices.

Food service at Westhills stirred mixed reactions among reviewers; while some noted meals could take too long to serve or arrive inconsistently warm at times—creating frustration among residents waiting for nourishment—others praised the variety of meal options available. Certain families suggested that dietary considerations should be more robustly addressed, especially for diabetic residents or those requiring stricter eating regimens. Despite these critiques regarding meal service timing and menu organization pertaining to health needs, many expressed appreciation for how food is presented and its general appeal.

The physical environment received numerous compliments; many described Westhills as a beautiful facility akin to a cruise ship in appearance. Its clean spaces and attractive outdoor areas contributed positively to residents' living experiences. Families articulated that they value not just aesthetics but also safety measures reassuring them that their loved ones are properly cared for within this setting. Those with short-term transition experiences emphasized how accommodating staff made moving into Westhills smooth and efficient.

Overall impressions from families reflect both optimism about what Westhills Newnan Crossing offers alongside critical observations meant for improvement in staffing consistency and food service efficiency. Those negative aspects reveal underlying systemic issues impacting daily operations at this facility but also shed light on deeply caring relationships formed between specific caregivers and residents throughout their stay. As families navigate challenges associated with finding suitable senior living arrangements, the overall sentiment remains largely favorable towards Westhills—with most expressing willingness to recommend it based on personal experiences thus far while maintaining hopes for continued enhancement in areas noted as needing attention.

Located in the heart of Newnan, Georgia, this area offers a variety of healthcare options including Atlanta Gastroenterology Associates and Cancer Treatment Centers of America for specialized medical care. There are several pharmacies nearby such as Kroger and CVS for convenient access to prescriptions. A range of dining options are available from fast food at McDonald's and Taco Bell to more upscale choices like Culver's and La Hacienda. For recreational activities, residents can enjoy parks like Summergrove and Greenville Street Park, as well as catch a movie at the Regal Georgian theater. Places of worship such as Sonrise Baptist Church and Christ Presbyterian Church provide spiritual support, while reliable transportation options like U-Haul Moving & Storage ensure ease of mobility. Overall, this vibrant community offers a mix of amenities and services that cater to the needs of seniors looking for a comfortable and convenient place to live.

Physicians

• Atlanta Gastroenterology Associates (0.2 miles)
• Sabrina Rene, MD (0.7 miles)
• Craig A. Richman, MD, FACS | Otolaryngologist (0.7 miles)
• Cancer Treatment Centers of America - Gastroenterology (0.7 miles)
• ENT Institute (0.8 miles)
• Meda Phase (0.8 miles)
• Belkis Pimentel M.D. | Kaiser Permanente (1.1 miles)

Pharmacies

• Kroger Drive-Thru Pharmacy (0.3 miles)
• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (1.1 miles)
• Target Pharmacy (1.1 miles)
• Walgreens (1.4 miles)
• Newnan Plaza Pharmacy (1.4 miles)
• Lee Goodrum Eastside Pharmacy (1.9 miles)

Restaurants

• McDonald's (0.4 miles)
• Waffle House (0.4 miles)
• Taco Bell (0.4 miles)
• Art & Jakes Sports Bar & Grill (0.9 miles)
• Wendy's (0.9 miles)
• Culver's (1.1 miles)
• La Hacienda (1.1 miles)

Hospitals

• Cancer Treatment Centers of America (0.7 miles)
• Piedmont Urgent Care (2.3 miles)
• Piedmont Newnan Hospital (4 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (4.4 miles)

Parks

• Summergrove (1.2 miles)
• Greenville Street Park (3 miles)

Theaters

• Regal Georgian (1.3 miles)

Places of Worship

• Sonrise Baptist Church (1.5 miles)
• Christ Presbyterian Church (3.1 miles)
• Crossroads Church (4 miles)
• Smiths Chapel (6.6 miles)

Transportation

• U-Haul Moving & Storage (5.5 miles)