Westhill Newnan Crossing

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  • Interior

    A modern dining area with stylish furnishings, featuring large windows and decorative lighting.

  • Decor

    A cozy bedroom with a patterned bedspread and blue headboard beside a window with blinds.

  • Building

    A modern building with landscaped gardens featuring colorful flowers and a clear, cloudy sky.

  • Architecture

    Aerial view of a large building with surrounding landscaped areas, parking lot, and vehicles.

  • Trees

    A spacious indoor seating area with umbrellas and natural light.

  • Artwork

    A spacious, elegantly designed lobby with a chandelier, reception desk, and comfortable seating area.

  • Outdoor

    A modern outdoor swimming pool with a wooden deck surrounded by trees.

  • Bathroom

    A modern bathroom with a sink, mirror, toilet, and decorative artwork.

Westhill Newnan Crossing

285 Summerlin Boulevard, Newnan, GA 30265

For more information about senior living options: (844) 490-3973

4.5 from 40 reviews
5 stars
31
4 stars
3
3 stars
1
2 stars
3
1 stars
2

Assisted Living Memory Care

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    Overall Review of Westhill Newnan Crossing

    Pros

    • pro Westhill offers the right balance of assistance and independence for residents.
    • pro The community is friendly, clean, and communicates clearly with families.
    • pro LeeAnn helps make the tours smooth and answers questions thoroughly.
    • pro Westhill Newnan Crossing is a standout assisted living with an elegant, welcoming environment and extraordinary staff.
    • pro The leadership team brings professionalism, compassion, and integrity.
    • pro The staff provide consistent, respectful, and attentive care, with kindness and patience.
    • pro Westhill is a welcoming, well-managed community built on heart and resilience.
    • pro Polly and Kay provided invaluable support during the final months.
    • pro Westhill offers prepared meals, social outings, and a pool that appeal to active residents.
    • pro LeeAnne is knowledgeable, kind, and passionate about seniors.

    Cons

    • pro They blame the administration for a lack of training and standard of care, saying things never change.
    • pro The staff failed to assist after a fall and did not know he was under hospice care.
    • pro He was not offered breakfast or help getting up, and staff claimed he did not ask for it.
    • pro The morning he died, a staff member said "sorry for your loss" and walked away, lacking compassion.
    • pro Leadership appeared unaware of the resident's status and failed to provide family support or timely care planning.
    • pro The bed alarm was turned off and not heard until it was too late.
    • pro There was indignity in how they were escorted out, with no one guiding them.

    Review

    Westhill Assisted Living in Newnan, including its Newnan Crossing location, emerges in these accounts as a place that many families came to see as a good fit for their loved ones. For a 91-year-old mother, the setting offered the right balance: a level of assistance that supports daily living while still encouraging independence. Families repeatedly highlighted the warmth of the community - friendly residents, attentive staff, and a clean, well-maintained environment. Tours were described as smooth and informative, thanks in large part to LeeAnn, who answered questions thoroughly and helped families feel confident about their decisions. The appeal was not only in the visible amenities but in the straightforward, consistent communication from the Westhill team, which made the prospect of placement less daunting for those navigating care needs.

    Beyond first impressions, several reviewers paint Westhill Newnan Crossing as a standout in its category because of the people who work there. The Executive Director, Kayla House, and a dedicated leadership team - including LeeAnne Ryan, Mary (Trent) Griffies, Scott Jacobson, David Stewart, Jessica Griffith, Tanya Cornwell, and Jennifer Simmons - are described as professional, compassionate, and integrity-driven. This sense of leadership provides a framework of trust for families, and for many, it translates into a day-to-day experience where residents are treated with kindness and respect. One reviewer speaks of the ongoing care for their mother as consistent and attentive, noting how staff's patience and kindness created an environment where she felt valued. In those voices, Westhill is more than a building; it's a community built on care and reliability.

    The experiences of a family with a parent in memory care add another layer to the narrative. A father spent more than two years in Westhill Newnan Memory Care, and the impressions evolved with time and circumstance. Early on, several staff members - Shannon as director and a group of caretakers including Cass, Ruby, Anita, Vandana, Megan, Jennifer, and Corinne (housekeeping) - left a positive mark with their compassion and practical, dignity-preserving care. Yet, over the long arc of his residence, the family's view became more complicated. They describe a perception of gaps in training, standard of care, and leadership responsiveness that occasionally undermined confidence. The memory care leadership - particularly Kayla, Trent, and Tanya - was characterized by some as being out of step with the resident's evolving needs, with complaints that promises or assurances did not consistently translate into sustained improvements.

    The most painful sections of the narrative concern end-of-life care and communication around transitions. The family recounts a sequence of events in which an uncle fell, and help did not arrive promptly; hospice was involved, and there were questions about whether the care plan reflected the person's hospice status. There were inconsistencies in getting breakfast for a resident who was still getting out of bed on his own, and explanations that seemed to minimize or deny needs that family members could clearly see. The care team's awareness of a resident's hospice status, weight monitoring, and daily routines appeared to diverge from the expectations families had when facing a critical health phase. Perhaps most jarring were moments that felt lacking in compassion during difficult times - such as transitions and mortality - where family members felt that leadership did not round or check in with the family as a matter of routine.

    A particularly troubling episode involves how the father ultimately left the building. The family describes an experience at discharge marked by indignity: no one escorted them out, a staff member directed them toward the doors that were then closed behind them, and only after intervention did they exit via a side door with the funeral director. The reviewers argue that a standard of care should include leadership awareness of transitions, daily rounds on residents nearing end of life, and proactive outreach to families. These accounts - while interwoven with praise for other caregivers and the capacity to do well - serve as a cautionary note about ensuring consistent, empathic leadership presence during the most sensitive times.

    On the other side of the ledger, the community has its champions and its ongoing demonstrations of care. One reviewer who has had sustained experience with Westhill since 2021 notes that the staff's care for her mother over more than four years consistently exceeded expectations. The capacity to adapt as needs evolved - shifting from two-room suites to a one-room setup as mobility declined - was framed as a testament to the team's flexibility and dedication. Bus transportation to doctor appointments, regular social engagement, and a warm, welcoming approach toward the parent's personality - lauded as dry humor and sarcasm included - helped many families feel that their loved ones were treated with dignity and affection. The compliments often circle back to the everyday acts of kindness and the sense that Westhill staff were "the best" at providing thoughtful, attentive, and joyful care.

    In the end, the community is described as more than a facility; it is a place that has inspired both gratitude and vigilance. Families appreciated the polished appearance, the opportunities for social outings, and the promise of prepared meals and a pool when the weather cooperates. They valued staff who came to doctor appointments, who remembered preferences, and who made an effort to know residents as individuals. Yet the past experiences also underscore that with any senior living community, the strongest advocates for improvement are the families who demand transparency and accountability. Medication management, consistency in staff training, and ongoing leadership responsiveness emerge as recurring themes to monitor.

    For anyone considering Westhill for a loved one, these narratives offer a balanced portrait: a community capable of warmth, hospitality, and real companionship, especially for those who thrive on an active social life and consistent daily routines. They remind prospective families to engage directly with leadership, to ask pointed questions about care plans and transitions, and to request clear, frequent updates. They also highlight the importance of aligning expectations with the realities of care needs as they evolve, and of ensuring that the person steering the ship - especially in memory care - remains intimately connected to the residents and their families. In the words of those who found value in Westhill, the staff and the environment can be truly wonderful, and with attentive oversight and continued commitment, the community can remain a place of comfort, dignity, and genuine heart.

    Features

    Housing

    • 22 resident community capacity 22 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Westhill Newnan Crossing is an assisted living community located in Newnan, GA, that specializes in providing memory care for seniors. The community offers a range of amenities to ensure the comfort and well-being of its residents. Each apartment is fully furnished and includes private bathrooms, cable or satellite TV, and Wi-Fi/high-speed internet access. Residents can enjoy delicious meals in the restaurant-style dining room, which can accommodate special dietary restrictions.

    Westhill Newnan Crossing also provides various care services to meet the individual needs of its residents. A 24-hour call system and supervision ensure their safety and security at all times. Assistance with daily living tasks such as bathing, dressing, and transfers is readily available. Medication management is provided to ensure proper administration of medications. Specialized memory care programming caters specifically to those with cognitive impairments.

    Residents have access to several amenities within the community, including a small library where they can relax and read books, outdoor spaces for fresh air and recreational activities, and move-in coordination services to assist with a smooth transition into their new home. Additionally, transportation arrangements are available for non-medical needs as well as doctor's appointments.

    The surrounding area offers convenience with two cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters nearby. This allows residents to easily explore the neighborhood and engage in leisure activities outside of the community.

    Overall, Westhill Newnan Crossing provides a supportive environment for seniors requiring memory care. With its range of amenities and dedicated care services, residents can enjoy a comfortable lifestyle while receiving the assistance they need to maintain their independence and overall well-being.

    Nearby Places of Interest

    Physicians

    • Atlanta Gastroenterology Associates (0.2 miles)
    • Sabrina Rene, MD (0.7 miles)
    • Craig A. Richman, MD, FACS | Otolaryngologist (0.7 miles)
    • Cancer Treatment Centers of America - Gastroenterology (0.7 miles)
    • ENT Institute (0.8 miles)
    • Meda Phase (0.8 miles)
    • Belkis Pimentel M.D. | Kaiser Permanente (1.1 miles)

    Pharmacies

    • Kroger Drive-Thru Pharmacy (0.3 miles)
    • CVS Pharmacy (0.5 miles)
    • CVS Pharmacy (1.1 miles)
    • Target Pharmacy (1.1 miles)
    • Walgreens (1.4 miles)
    • Newnan Plaza Pharmacy (1.4 miles)
    • Lee Goodrum Eastside Pharmacy (1.9 miles)

    Restaurants

    • McDonald's (0.4 miles)
    • Waffle House (0.4 miles)
    • Taco Bell (0.4 miles)
    • Art & Jakes Sports Bar & Grill (0.9 miles)
    • Wendy's (0.9 miles)
    • Culver's (1.1 miles)
    • La Hacienda (1.1 miles)

    Hospitals

    • Cancer Treatment Centers of America (0.7 miles)
    • Piedmont Urgent Care (2.3 miles)
    • Piedmont Newnan Hospital (4 miles)

    Cafes

    • Starbucks (1.2 miles)
    • Starbucks (4.4 miles)

    Parks

    • Summergrove (1.2 miles)
    • Greenville Street Park (3 miles)

    Theaters

    • Regal Georgian (1.3 miles)

    Places of Worship

    • Sonrise Baptist Church (1.5 miles)
    • Christ Presbyterian Church (3.1 miles)
    • Crossroads Church (4 miles)
    • Smiths Chapel (6.6 miles)

    Transportation

    • U-Haul Moving & Storage (5.5 miles)

    Frequently Asked Questions

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    Related Resources

    • best foods for dementia patients to eatNourishing the Mind: Essential Dietary Approaches for Dementia

      Dementia is characterized by cognitive decline, with nutrition playing a vital role in brain health; while no specific diet can prevent or reverse it, a nutrient-dense diet rich in antioxidants and healthy fats may support cognitive function. The MIND diet, which emphasizes beneficial foods and limits processed items, along with proper hydration and individualized meal strategies, can enhance the well-being of dementia patients.

    • dementia behaviorsUnderstanding Dementia Behaviors: Practical Insights and Strategies for Caregivers

      Dementia affects memory and cognitive function in older adults, presenting challenges for caregivers due to behavioral changes such as confusion and mood swings. Compassionate, person-centered care that considers individual history and preferences, along with effective communication and environmental modifications, is essential for supporting both patients and their caregivers.

    • dementia and angerWhen Dementia Sparks Anger and Aggression: Understanding the Connection and Ways to Cope

      Dementia leads to cognitive impairment and can cause emotional and behavioral changes, including aggression that arises from frustration, confusion, or fear. Effective coping strategies for caregivers include understanding dementia's nature, recognizing triggers, using empathetic communication, and employing non-pharmacological interventions like music and art therapy.


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