3512 Windridge Drive, Marietta, GA 30066
For more information about senior living options: (844) 490-3973
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The onboarding experience was exceptional, with leadership going out of their way to make families comfortable. The facility's aging-in-place emphasis and 100% memory-care model are strong advantages. The leadership team fosters empathy and never rushes decisions. The first week in memory care was exceptional, with Will (CNA), Tsoli (MedTech), and receptionist Keitha being responsive and kind. Carolyn James's activities program is well-planned and engages residents across different levels of cognition and ability. The addition of Talisa Evans as Wellness Director elevated care quickly, with solid oversight from Beth Crews and Danielle Washington. The Pearl at East Cobb is described as the right choice, with staff treating residents like family. The facility is safe, clean, and well-maintained.
Phoenix does not pay its bills. They do not communicate. They treat professionals disrespectfully and do not return phone calls. After moving a loved one, there was no communication, care needs were not met, rooms were not clean, and activities stopped for months; staff were demoralized. The corporation has a problem. The head chef's demeanor was unwelcoming toward visitors. A staff member named Jewel Houston is described as a bad person, with the place described as dirty and garbage everywhere. The facility is advised to stay away from Phoenix; there are better options elsewhere. A kitchen staff member was perceived as unfriendly and impatient with a resident over meal decisions.The collection of experiences offered by families and friends who have engaged with The Pearl at East Cobb and nearby senior living communities presents a vivid portrait of a place that many feel strongly about, for better and for worse. Across the stories, the onboarding process stands out as a standout element: leaders and front-line caregivers make a concerted effort to ease a difficult transition. One reviewer highlighted a thorough, 1-1 approach where the leadership went out of their way to make the family and their mom feel comfortable. That initial impression - doing their homework, explaining what to expect, and encouraging input from those under care - set a tone that many families found essential as they weighed their options. The emphasis on including the resident in the process, as much as their capabilities and desires allowed, is a recurring thread that underscored the human-centered approach some families sought.
Several reviewers point to specific decision drivers that shaped their choice. Age-in-place emphasis and a memory-care-centric environment were repeatedly cited as meaningful advantages. The facility's shift to 100% memory care emerged as a clear positive for those families seeking focused care for memory-related needs, with the leadership team's openness cited as a pivotal factor. The names of the leadership team - Beth Crews, Danielle Washington, Recca Isom, Carolyn James, and Tahneisha Culpepper - surfaced repeatedly as people who connected on an emotional level rather than pushing just the sale. One reviewer even described Danielle Washington sharing personal experiences with her own family, which helped foster an emotional trust beyond the professional dynamic.
Beyond the leadership and the care philosophy, a number of practical environment details helped shape opinions. Families noted the absence of the "nursing home smells" that can accompany facilities and appreciated the calm, service-oriented atmosphere as part of the transition. A common strategy for new placements - utilizing an outside CNA and a small care team to support the transition - was mentioned as a workable approach when a family wanted to preserve familiar routines or ensure extra support during the move.
Updates over time illustrate how perceptions evolved with the care journey. In early September, when the community had just completed its transition to 100% memory care, a week of observation highlighted responsiveness and warmth from the on-site team: a CNA and a MedTech were described as responsive and kind, the receptionist was helpful, and the Activities Director, Carolyn James, stood out for coordinating meaningful activities across varying levels of cognition, emotion, and physical ability. The reviewer even shared a visual sense of the facility's planning and execution by posting the calendar, signaling that there is deliberate strategy behind the daily rhythm of activities and care. This early experience reinforced the belief that leadership at every level could influence the overall atmosphere and outcomes for residents.
Seven weeks into the journey, the addition of Talisa Evans as Wellness Director was noted as lifting the standard of care to a new level. When coupled with the ongoing efforts of Carolyn James in activities and the overarching oversight from Beth Crews and Danielle Washington, the care and emotional well-being of the mom were described as markedly improved. The reviewer credited these leadership dynamics with tangible improvements, expressing strong gratitude for the decision to place their loved one in The Pearl's care and specifically acknowledging Andre Jackson for maintaining a safe, clean, and functional facility. It is clear that for this family, strong leadership and a consistent, well-coordinated care program translated into noticeable benefits for their mom.
As with any long-term senior-care environment, not all experiences are uniformly flawless. One visitor recounted a moment during a visit when they encountered a head chef whose demeanor felt unwelcoming; the description focused on body language and a lack of engagement, noting that the staff member did not acknowledge the visitor. The reviewer described the moment in detail and hoped for a warmer connection in the future, suggesting that even in high-quality facilities, individual days can vary and that staff tone can influence a family's confidence during a sensitive time.
Other experiences highlighted both the best and the challenges in the same breath. A different reviewer praised the facility as "amazing," noting the positive transformation in their mother after she moved from a larger, glitzier independent facility. They observed a warm dining atmosphere and a kitchen staff member involved in meal decisions; however, they also described a moment when a staff member - the kitchen worker Tahneshea - did not convey the level of kindness they expected, emphasizing the human realities that can shape daily interactions in a care setting. The takeaway for this family was a request for more consistently positive engagement, even while acknowledging the overall positive trajectory of care.
Not all accounts aligned on performance or outcomes. A troubling set of remarks focused on a staff member named Jewel Houston, alleged to have exhibited controlling behavior and to have created an uncomfortable environment. The reviewer warned others to be cautious about this particular employee and to note concerns about the facility's cleanliness, using strong language about the level of disorder they observed. This account underscores how individual staff experiences can color the broader impression of a care community, especially in settings where trust and comfort are paramount.
When the focus shifts to Phoenix - another facility mentioned in several reviews - the tone is mixed but often leans toward strong praise of care quality. For some families, the staff, especially in the memory-care and on-site nursing roles, were described as detail-focused, attentive at mealtimes, and capable of delivering robust resident care in a clean, well-maintained environment. Positive comments highlighted spacious rooms, a well-run memory-care department, and staff who genuinely cared about residents' well-being. The reviewers who shared these views recommended Phoenix as a solid option for assisted living or memory care.
However, not all feedback about Phoenix was positive. A few reviewers claimed systemic problems: persistent communication gaps, failure to meet care needs, and rooms that were not consistently clean. An alarming assertion from one reviewer claimed that the facility did not pay for services rendered, and another described a pattern of unreturned calls and disrespectful treatment of professionals, with a plan to pursue small-claims court. Another family reported moving their loved one out after six months due to a perceived failure to maintain adequate activity levels and staff morale, emphasizing how essential sustained engagement and reliable communication are to families navigating dementia care. In contrast, other families described moving their relative to Phoenix as a difficult but ultimately beneficial transition, praising Jennifer and her team for easing the process and supporting a loved one during the progression of dementia.
Despite the spectrum of experiences, several reviewers voiced a clear and consistent conclusion: choosing a senior living community for a loved one is among the most important decisions a family makes. The stories repeatedly emphasize the value of strong leadership, clear communication, and an environment that respects the emotional needs of both residents and families. When a facility demonstrates a genuine commitment to memory care, meaningful activities, and the daily rhythms that support dignity and comfort, many families feel they have found a place where their loved ones can thrive during one of life's most challenging transitions. Yet the negative incidents - whether about specific staff interactions, administrative processes, or logistical concerns - serve as important reminders that continued attention to staff training, accountability, and resident-centered care remains essential. For those weighing options, these narratives suggest looking for a facility with a proven, hands-on leadership team, a demonstrated emphasis on memory care, and a transparent, responsive approach to families as they navigate care decisions, transitions, and ongoing daily life.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Phoenix Living in Marietta, GA is a fully furnished assisted living community that offers a range of amenities and care services to cater to the needs and preferences of its residents. The community provides a comfortable and homely environment for seniors to enjoy their retirement years.
The dining room at Phoenix Living allows residents to gather and enjoy delicious meals together. Special dietary restrictions are catered for, ensuring that each resident's individual needs are met. Housekeeping services are provided to ensure that the living spaces are always clean and well-maintained.
Residents can relax and unwind in the beautiful garden or make use of the outdoor space for various activities. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected with their loved ones and access online resources.
Care services offered at Phoenix Living include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure that residents receive necessary medical care. Medication management is available to ensure that medications are taken correctly.
Transportation arrangement for medical purposes is provided, allowing residents to attend appointments conveniently. Additionally, there are several nearby pharmacies, physicians, and hospitals in close proximity, ensuring quick accessibility to healthcare facilities when needed.
Phoenix Living also focuses on creating an enriching lifestyle for its residents. Scheduled daily activities offer opportunities for socializing and engagement within the community. Nearby cafes, parks, restaurants, places of worship, and theaters provide additional options for entertainment and outings.
Overall, Phoenix Living in Marietta, GA offers a supportive assisted living environment where seniors can enjoy a comfortable lifestyle while receiving the necessary care and support they need.
Phoenix Living is located at 3512 Windridge Drive, Marietta, GA 30066 in Cobb County, Georgia
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