Information last verified:
3512 Windridge Drive, Marietta, GA 30066
For more information about senior living options: (844) 490-3973
The onboarding experience is exceptional. The leadership at the facility is attentive and puts families at ease. The staff are willing to work with families and never rush decisions. Ms. Danielle Washington demonstrates empathy. There are no odors typical of nursing homes in the facility. The first week was exceptional, with responsive CNA and MedTech and a helpful receptionist. The activities program shows thoughtful planning and execution. The addition of Ms. Talisa Evans elevated the level of care. Oversight by Ms. Beth Crews and Ms. Danielle Washington is effective. The Pearl at East Cobb is viewed as the right choice for their mom’s care. The facility is amazing, and families report their loved ones thrive and are happy. The memory care team is hands-on and attentive to residents. The rooms are spacious and clean. The staff are caring, and the facility is beautiful. Since Phoenix took over, there has been a significant improvement in quality of care and daily operations. Phoenix at Johnson Ferry comes highly recommended for senior care.
The reviewer claimed that Phoenix does not pay its bills, fails to communicate, treats professionals disrespectfully, and does not return phone calls. A commenter warned that Jewel Houston is a bad person who would report staff to the state if not obeyed, and that the facility was dirty. One reviewer described the head chef’s demeanor as unwelcoming, noting she did not speak or acknowledge them and there was no connection. Another reviewer stated that after moving their loved one to Phoenix there was no communication, care needs were not met, rooms were not clean, and activities had been virtually stopped for months. The reviewer observed that paying for help was burdensome because the needed assistance was not provided. A reviewer noted that the staff were overwhelmed and demoralized, leading to a decline in care and communication. One reviewer advised readers to stay away from Phoenix due to ongoing problems.Phoenix Living in Marietta is best suited for families seeking a small, memory-care–-forward setting where dementia-focused care, a tightly knit staff, and hands-on leadership translate into daily life. This community shines for residents who need a calm, guided environment that emphasizes aging in place and purposeful activity within a memory-care framework. The intimate size and strong emphasis on memory-support programming make it a compelling choice for families who want close supervision, meaningful routines, and a level of emotional connection from leaders and caregivers that feels more personal than in larger campuses.
Those weighing alternatives should note who may want to consider other options. If a larger campus with a broader mix of services (independent living, assisted living, rehab, and social programming) is essential, this community’s 100% memory-care focus may feel limiting. Families prioritizing transparent, consistently polished administrative processes and crystal-clear budgeting may prefer communities with longer-standing reputations for financial reliability and standardized vendor relations. In short, if the priority is a grander scale, steadier billing practices, or a more varied array of on-site services, several other options deserve consideration.
The strongest payoffs come from the core memory-care strengths and the leadership-driven culture. The onboarding experience stands out for its 1-1 attention and a leadership team that listens without rushing decisions. Once the facility shifted to full memory care, families observed a noticeable elevation in care quality, driven by thoughtful leadership at multiple levels and a willingness to tailor care to each resident’s needs. The addition of new leaders, especially in wellness and activities, translated into more consistent engagement with residents and better attention to emotional and physical well-being. A visible emphasis on age-in-place planning, together with a solid activities rhythm and a calendar that staff execute with strategy, helps families feel that their loved ones are seen, valued, and actively involved.
On the day-to-day side, the improvements in staff responsiveness and the environment can be significant offsets to certain persistent drawbacks. Caregivers and MedTechs have been praised for their attentiveness, especially around meals and activities, with leaders described as genuinely invested in residents’ comfort and safety. The atmosphere is frequently described as clean, calm, and supportive, with residents participating meaningfully in activities despite cognitive variability. For families navigating dementia care, these elements, the dependable leadership presence, the emphasis on memory-appropriate programming, and the clear communication channels that do form in practice, translate into less daily stress and more confidence in the care plan.
However, the community is not without noteworthy caveats. Several reviews point to ongoing friction around communication with external providers, billing, and consistency of service. Some families report encounters with staff or kitchen personnel that felt distant or even unwelcoming, and a few accounts describe turnover or gaps in cleanliness and routine maintenance. These reports do not erase the base strengths, but they do signal that, in certain moments, operations may feel reactive rather than proactive. For families with clear expectations about administrative predictability, or those who demand uniformly seamless service across all touchpoints, these concerns warrant careful scrutiny during tours and conversations with leadership.
The practical takeaway is clear: Phoenix Living can be a very strong match for dementia-focused care in a small, emotionally attentive setting, provided the decision-maker prioritizes memory-care culture and intimate, hands-on leadership. Prospective buyers should verify current care staffing levels, ask to meet the wellness and activities directors, and probe how care plans are updated and communicated. Observing a mealtime and a targeted activity session can illuminate how well the memory-care model operates in real life. Above all, confirm that the family’s comfort with the administrative processes, billing, vendor communications, and ongoing transparency, matches their expectations, because those factors will shape the experience long after the initial move.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Phoenix Living in Marietta, GA is a fully furnished assisted living community that offers a range of amenities and care services to cater to the needs and preferences of its residents. The community provides a comfortable and homely environment for seniors to enjoy their retirement years.
The dining room at Phoenix Living allows residents to gather and enjoy delicious meals together. Special dietary restrictions are catered for, ensuring that each resident's individual needs are met. Housekeeping services are provided to ensure that the living spaces are always clean and well-maintained.
Residents can relax and unwind in the beautiful garden or make use of the outdoor space for various activities. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected with their loved ones and access online resources.
Care services offered at Phoenix Living include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure that residents receive necessary medical care. Medication management is available to ensure that medications are taken correctly.
Transportation arrangement for medical purposes is provided, allowing residents to attend appointments conveniently. Additionally, there are several nearby pharmacies, physicians, and hospitals in close proximity, ensuring quick accessibility to healthcare facilities when needed.
Phoenix Living also focuses on creating an enriching lifestyle for its residents. Scheduled daily activities offer opportunities for socializing and engagement within the community. Nearby cafes, parks, restaurants, places of worship, and theaters provide additional options for entertainment and outings.
Overall, Phoenix Living in Marietta, GA offers a supportive assisted living environment where seniors can enjoy a comfortable lifestyle while receiving the necessary care and support they need.
Phoenix Living is located at 3512 Windridge Drive, Marietta, GA 30066 in Cobb County, Georgia
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