Miss Flo's Personal Care Home

Pros

• The small size of the facility led to an intimate environment for the residents.
• There was a variety of menu options, even if not always communicated effectively.
• The staff demonstrated commitment by being present during night shifts, despite challenges.
• The screened front porch provided a space that could have been enjoyed by the residents.
• Activities were planned for the residents, indicating an effort to keep them engaged.

Cons

• The residents were not properly attended to, as demonstrated by the lack of timely communication when one fell and broke her back.
• The menu was poorly managed, with no proper posting or schedule, leading to confusion about meals.
• Unappetizing meal combinations, such as peanut butter and tuna fish sandwiches, were served to the residents.
• There was insufficient staffing during night shifts, resulting in limited interaction with residents.
• Language barriers due to foreign staff made communication difficult for both residents and family members.
• High turnover rates among staff contributed to inconsistent care and attention for the residents.
• Residents were kept confined within the house and not allowed outside on the screened porch.
• Scheduled activities were not engaging or effectively implemented for the residents.

Review

The experience shared regarding the care facility was overwhelmingly negative, emphasizing significant shortcomings in both staff responsiveness and overall quality of care. Initially, the family had hoped that a smaller setting, with only four residents, would provide a more personal and attentive atmosphere for their loved one. However, this assumption quickly proved to be unfounded when faced with alarming incidents of neglect and inadequate emergency response.

A deeply troubling incident occurred when the resident’s mother fell in the morning, suffering serious injuries that included breaking her back. Disturbingly, the facility staff did not notify the family until 5:00 PM that evening. The delay in communication regarding such a critical situation raises serious concerns about the caregivers’ protocols for handling emergencies. Moreover, there was reluctance on the part of the staff to take her to a hospital despite her obvious need for medical attention. This lack of urgency not only contributed to potential health risks but also illustrated a disturbing level of negligence towards resident safety.

Food service at the facility was also problematic and indicated poor management practices. Instead of a clearly defined menu system posted for residents and their families to review, meals were simply recorded in a book without any clear schedule or variety. Residents were left in uncertainty about what they would eat each day—a fundamental aspect of dignity when it comes to caring for individuals in such settings. One particularly shocking example cited was an inappropriate lunch combination serving peanut butter and tuna fish on a sandwich; this baffling choice speaks volumes about meal planning standards at the facility.

Staffing issues further compounded these problems. On night shifts, there was reportedly only one employee present to supervise multiple residents who largely slept through that time frame. This limited staffing means that crucial hours may pass without adequate oversight or engagement from caregivers, raising questions about how many times vulnerable residents could potentially call for help without receiving timely assistance. In addition to understaffing concerns, there seemed to be challenges with communication due to high turnover rates among personnel—many being foreign workers—and possible language barriers further alienated residents from receiving proper care and attention.

Recreational activities designed for enrichment were also poorly executed; although there was supposedly a schedule for activities within the house, it became evident that very few staff members engaged with residents meaningfully during those times. This void suggests a lack of investment in promoting mental stimulation or social interaction among residents—not only denying them enjoyment but also compromising their emotional wellbeing.

Lastly, while there was an outdoor screened porch available as an option for fresh air, the management's decision not to allow any access meant that residents were trapped inside without opportunity for outside activity or sunlight exposure—a basic necessity known for its benefits on mental health and overall quality of life. The strong sentiment conveyed by this review reflects deep disappointment over what should have been a safe haven but instead felt like confinement within unsatisfactory living conditions.

In summary, this account serves as an important reminder about vigilance in caregiving facilities—highlighting how even smaller establishments can fail dramatically if basic protocols are not followed regarding emergency situations, staffing adequacy, meal planning transparency, meaningful engagement opportunities for residents' welfare measurements—and ultimately advocates strongly for families seeking appropriate environments for aging loved ones needing comprehensive assistance.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.8 miles)
• Pharmacy Partners Of Ga (4.2 miles)
• Walgreens (4.2 miles)

Physicians

• Piedmont Heart of Marietta (0.5 miles)
• Resurgens Orthopaedics (0.7 miles)
• Kennestone Physicians Center (0.7 miles)
• Pinnacle Orthopaedics (1 miles)
• Marietta Dermatology & the Skin Cancer Center (1 miles)
• Non-Surgical Orthopaedics (1.1 miles)
• Atlanta Gastroenterology Associates (1.1 miles)

Hospitals

• WellStar Kennestone Hospital (0.8 miles)
• Kennesaw Hospital (6.2 miles)

Cafes

• Starbucks (1.2 miles)
• Giga-Bites Cafe (2.3 miles)
• Starbucks (5.2 miles)
• Panera Bread (5.3 miles)
• Rev Coffee (6.1 miles)
• Starbucks (6.2 miles)

Restaurants

• La Carreta Tienda Hispana (1.7 miles)
• Hamilton's Restaurant (1.8 miles)
• Marietta Diner (1.9 miles)
• McDonald's (2.5 miles)
• Laredos Mexican Bar & Grill (2.6 miles)
• Chick-Fil-A (2.7 miles)
• Cheeseburger Bobby's (3.4 miles)

Parks

• Laurel Park (2.3 miles)
• Aviation Park Kennesaw (4 miles)
• Shaw Park (4.3 miles)
• Cobb Park (5.6 miles)
• Adams Park (6.3 miles)

Theaters

• AMC Barrett Commons 24 (4 miles)

Places of Worship

• Transfiguration Catholic Church (5.7 miles)
• Kennesaw United Methodist Church (5.8 miles)
• Congregation Etz Chaim (6 miles)