Signature Healthcare At Tower Road

Pros

• The staff at Signature HealthCARE at Tower Road provided excellent care for patients, showing dedication and compassion during challenging times.
• The facility maintained a clean environment and was well-run, ensuring that residents received the attention they needed.
• Erica, an administrator, was hands-on and helped families navigate paperwork smoothly, creating a comfortable atmosphere during transitions.
• Tyler, the activities director, went above and beyond to maintain communication with families, facilitating weekly Zoom calls to keep them connected with their loved ones during restrictions.
• Residents often expressed appreciation for the caring nature of the staff and the sense of community fostered within the facility.

Cons

• The facility did not fulfill its obligation to communicate fully with the insurance company, causing delays in care for a resident.
• The staff failed to return a custom wheelchair that belonged to a resident, and only returned it after police involvement.
• Communication between staff and family members was consistently poor, with staff often neglecting to update families about patients' conditions.
• Many reviewers reported that the rooms were dirty and the staff had negative attitudes.
• Patients experienced a lack of sufficient care due to understaffing, leading to incidents like laying in waste for extended periods.
• A patient was discharged with an IV still in their arm, demonstrating negligence in care during discharge procedures.
• One reviewer experienced significant weight loss and cognitive decline in their loved one during their stay at the facility, raising concerns about quality of care.
• Interaction with nursing staff was frequently inadequate, with calls going unanswered or not returned.
• Some residents felt neglected by the staff due to understaffing issues and poor communication practices.

Review

The experiences shared by families regarding care at Signature HealthCARE at Tower Road reveal a deeply divided perspective on the facility’s quality of care and communication practices. Many reviews highlight significant issues related to staff communication, patient treatment, and overall operational management, while a contrasting narrative showcases positive experiences from some families that praise the professionalism of specific staff members and their commitment to patient wellbeing.

One common thread across numerous reviews is the concern over inadequate communication between the facility and both patients and their families. For instance, family members reported significant delays in updates about their loved ones' conditions, which were exacerbated during the pandemic due to visiting restrictions. One reviewer noted how they struggled to communicate with nursing staff and had difficulty obtaining crucial information about medication administration and blood sugar levels for their diabetic spouse. The lack of timely communication left them unaware that their loved one had been discharged with dangerously high blood sugar levels—an alarming oversight that ultimately contributed to severe health complications.

Additionally, criticisms regarding staffing levels are prevalent. Several reviewers expressed frustration over what they described as understaffing, leading to delayed responses for residents needing assistance or care. A family member recounted an incident where their father lay in distress for an extended period without adequate attention from staff amidst claims that only one staff member was available for multiple patients—a scenario deemed unacceptable by many who felt it compromised patient dignity and care standards.

The physical condition of the facility itself came under scrutiny as well; complaints regarding cleanliness were voiced alongside concerns about living conditions within patient rooms. Reviewers remarked on unkempt environments that detracted from a sense of comfort during recovery periods. This point was particularly poignant for families who felt their loved ones deserved more respect and better accommodations as they navigated rehabilitation after significant medical events.

On a brighter note, some families did share uplifting stories of exceptional care provided by certain staff members at the facility; individuals such as Erica, Tyler, and Daloris were frequently mentioned for going above and beyond in providing support not just medically but also emotionally during difficult times. Families appreciated direct engagement from these caregivers who facilitated smooth transitions through various stages of medical recovery. Such testimonials provide hope amid troubling accounts but also raise questions about the inconsistency in service delivery across different shifts or departments within the same establishment.

Nonetheless, several heartbreaking accounts emerged regarding patients experiencing rapid declines in health while under Signature's care: cases where patients lost considerable weight or became disoriented raise allegations about dietary management or therapeutic efficacy often promised in admissions literature. These accounts depict scenarios where individuals expected rehabilitation but instead experienced regressive health outcomes—something no family ever wishes to face when seeking professional help for elderly relatives post-hospitalization.

In conclusion, while some families praise Signature HealthCARE at Tower Road for its dedicated personnel who display compassion and competence amidst challenging circumstances, far too many others recount harrowing experiences advocating for enhanced communication systems and improved staffing ratios that prioritize resident dignity and welfare effectively. Reviewing these diverse accounts allows prospective clients considerable insight into what might await them should they choose this facility—a decision fraught with potential risks yet woven together with glimmers of hope stemming from genuine caregiving efforts evident among select individuals working tirelessly within its walls.

Hospitals

• WellStar Kennestone Hospital (0.1 miles)
• Kennesaw Hospital (5.5 miles)

Physicians

• Pinnacle Orthopaedics (0.2 miles)
• Marietta Dermatology & the Skin Cancer Center (0.2 miles)
• Resurgens Orthopaedics (0.3 miles)
• Kennestone Physicians Center (0.3 miles)
• Piedmont Heart of Marietta (0.3 miles)
• Non-Surgical Orthopaedics (0.4 miles)
• Atlanta Gastroenterology Associates (0.6 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.9 miles)
• Pharmacy Partners Of Ga (3.4 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (4.4 miles)

Cafes

• Starbucks (1.3 miles)
• Giga-Bites Cafe (3 miles)
• Panera Bread (4.7 miles)
• Starbucks (4.7 miles)
• Starbucks (6.1 miles)

Restaurants

• Hamilton's Restaurant (2 miles)
• La Carreta Tienda Hispana (2.5 miles)
• Marietta Diner (2.6 miles)
• Chick-Fil-A (2.8 miles)
• Golden Corral (2.8 miles)
• Laredos Mexican Bar & Grill (2.9 miles)
• Cheeseburger Bobby's (2.9 miles)

Parks

• Laurel Park (2 miles)
• Aviation Park Kennesaw (3.2 miles)
• Shaw Park (4.1 miles)
• Adams Park (5.5 miles)
• Cobb Park (6.1 miles)

Theaters

• AMC Barrett Commons 24 (3.3 miles)

Places of Worship

• Kennesaw United Methodist Church (5.1 miles)
• Transfiguration Catholic Church (5.7 miles)
• Congregation Etz Chaim (6.6 miles)