Coram Healthcare

Pros

• Felicia and Erica are very nice and amazing.
• The customer service people are very good and professional.
• Regan B. and Tammy are praised for their professionalism and described as AWESOME by a patient.

Cons

• Coram's infusion deliveries are consistently late and often arrive without the needed medications or supplies.
• The company makes it difficult to reach a case manager for meds and supplies.
• Priya Mehta, the pharmacy manager, is consistently rude, careless, unethical, lacking empathy, and clueless.
• Coram hires technicians with no experience to prepare IV medications.
• Essential supplies (lidocaine, acetaminophen, red caps) are not provided, and sometimes inappropriate meds (injectable diphenhydramine) are sent.
• Deliveries frequently miss items, go to the wrong address, or lack timely communication.
• After nursing visits, the home is left with blood tubes and needles that the patient must clean up.
• PICC line dressings are not changed properly, and line care is mishandled, leading to hospital visits.
• The company appears to prioritize new patients over existing ones, causing ongoing delays.
• Administrative processes are broken, with no clear information or consistent responses from staff.

Review

A troubling pattern emerges across many firsthand accounts, painting a picture of a home health and infusion service that leaves patients scrambling for timely medications, proper supplies, and basic courtesy. The mix of chronic delivery failures, mismanagement of IV therapies, and reports of unsafe or unprofessional conduct has left numerous customers exasperated and, in some cases, fearing for their health. While a few reviewers note moments of courtesy or competence from certain staff, the prevailing sentiment runs toward disappointment, frustration, and a strong recommendation to look elsewhere.

Delivery and scheduling problems are at the heart of many complaints. Review after review cites late or missed shipments, with patients waiting days for essential antibiotics and IV meds they depend on for daily treatment or life-sustaining nutrition. Statements like "Deliveries are always late or missed," "I never got a call," and "they have caused me to miss a treatment" recur frequently. Some patients report being told their delivery is "rescheduled" only to discover it never arrived, or being told multiple, conflicting reasons for delays. One patient describes six days without medication, with the situation only improving after threatening Kaiser to intervene. In several cases, families or caregivers were left in a state of uncertainty, unsure when supplies would arrive or whether a nurse would show up to complete necessary work.

The quality and reliability of the medications and infusion supplies themselves are also called into question. Several reviews describe hazardous or unusable products, such as "excessive air in all 7 bags" that could not be used, or essential items like lidocaine, acetaminophen, red caps for syringes, and even injectable diphenhydramine being sent in inappropriate forms. There are repeated complaints about failed or delayed administration of infusions, with patients and family members left to troubleshoot or substitute on their own. The consequences are serious enough for some to say that their file was marked as "urgent" but nothing happened for weeks, while a friend's intervention finally accelerated processing. The fear that supplies or medications will be missing again or delayed is a constant undercurrent.

Safety concerns loom large in the narratives. A nurse's visit led to a dangerous episode - blood pressure dropping and the patient needing to go to the ER after a PICC line dressing change, with mess left behind for the patient to clean up. Other stories describe a pump that stops feeding after hours and a protocol that requires troubleshooting over the phone before sending a replacement, which can be perilous for a patient who is home alone, elderly, or reliant on daily nutrition. One reviewer laments that the company "values protocols over a human life," highlighting the tension between rigid procedures and the immediate needs of patients who depend on timely care.

Staff conduct and communication are repeatedly flagged as major obstacles. The experience ranges from politely professional to outright rude. Some reviewers single out a few individuals for praise - Regan B. and Tammy for their professionalism, Felicia and Erica for being helpful, a Deborah nurse who provided crucial assistance - and contrast that with persistent complaints about rude or evasive frontline staff. A "Priya Mehta" is named as a consistently rude, careless, unethical manager, while others describe on-call staff who never return calls or provide straightforward information. The contrast between occasional compassion or competence and pervasive communication breakdowns fuels a sense that the administrative side systems are not dependable, even when individual caregivers try to do their best.

Impact on patients and families is tangible and distressing. Infections, missed treatments, and extended hospitalizations have been attributed to the company's delays and mismanagement. Families describe spending hours at the ER waiting for confirmation that a PICC line is intact, or dealing with pumps that malfunction and require replacements that never arrive promptly. In some accounts, the emotional and logistical toll is amplified by the frustration of repeatedly having to advocate for care - calling multiple times a day, wrestling with managers, and moving between different supervisors hoping to finally get answers or action. The overarching message is that the frustration isn't simply about inconvenience; people feel their health and safety have been compromised by systemic failures.

Despite the flood of negative experiences, a few reviewers note that some personal relationships with nurses or frontline staff provided the best part of the service. A handful of staff are described as dependable and compassionate, and some reviews acknowledge that the customer service team can be courteous and professional when issues are finally addressed. Yet these glimmers of positive experiences are often overshadowed by the larger pattern of late deliveries, incomplete supplies, unsafe practices, and inconsistent communication. The net impression is one of a service operation that struggles with reliability, safety, and accountability, prompting a broad recommendation to explore alternative infusion providers.

In sum, the reviews tell a story of persistent delivery delays, gaps in essential medications and supplies, and serious concerns about patient safety and proper care management. The frustration is compounded by reports of rude or unresponsive administrative staff, with occasional exceptions where certain employees are praised for their professionalism. For anyone considering this company, the prevailing take is clear: the risks and repeated failures cited by multiple patients suggest looking for other infusion services that can offer more reliable scheduling, safer handling of IV therapies, and a more responsive, empathetic customer experience.

Restaurants

• Cracker Barrel (0.2 miles)
• Jerusalem Bakery & Restaurant (0.3 miles)
• Hardee's (0.8 miles)
• McDonald's (1.4 miles)
• Chick-Fil-A (1.5 miles)
• Rio Steakhouse And Bakery (1.7 miles)
• McDonald's (1.8 miles)

Pharmacies

• Walgreens (1.7 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.9 miles)

Physicians

• Wellstar Medical Group Northwest Women's Care (1.7 miles)
• Atlanta Behavioral Care (3.3 miles)
• Eye Consultants of Atlanta (3.6 miles)
• Piedmont Heart of Marietta (4.4 miles)
• Smyrna Family Medicine (4.5 miles)
• Resurgens Orthopaedics (4.5 miles)
• Kennestone Physicians Center (4.5 miles)

Theaters

• Silverspot Cinema (2.7 miles)
• AMC Parkway Pointe 15 (3.7 miles)

Cafes

• Rev Coffee (2.7 miles)
• Giga-Bites Cafe (2.7 miles)
• Starbucks (3.9 miles)
• Starbucks ThD (3.9 miles)
• Starbucks (3.9 miles)
• Starbucks (5.3 miles)
• OK Cafe (6.3 miles)

Parks

• Cobb Park (3.1 miles)
• Cochran Shoals - Chattahoochee River (3.1 miles)
• Laurel Park (4.8 miles)
• Hurt Road Park (6.3 miles)

Hospitals

• WellStar Kennestone Hospital (4.7 miles)
• Northwest Medical Center (6.6 miles)

Places of Worship

• Congregation Etz Chaim (5.2 miles)
• St John United Methodist Church (5.7 miles)
• The Church of the Apostles (6 miles)