Information last verified:
291 Plantation Center Drive, Apt 1904, Macon, GA 31210
For more information about senior living options: (844) 490-3973
It is described as the best apartment complex to live in, with a helpful leasing office providing excellent service. The maintenance team is top-notch, with Mr. Hubble consistently meeting residents’ needs. The maintenance staff, including Brian, is thorough, friendly, and explains the work being done. The staff are incredibly friendly and quick to help, and the pool and gym are spotless and modern. The neighborhood is quiet and peaceful, ideal for families. The leasing agents (Alexis, Jade, Lisa, Courtney) are warm, knowledgeable, and attentive. The management team is professional, responsive, and makes moving in seamless. The property is well kept, with spacious, quiet apartments and well-maintained landscaping. Residents appreciate flexible payment options and feel safe in the community.
There are roaches everywhere in the buildings. Roaches were the main reason they left this complex. The water is cut off repeatedly throughout the neighborhood with no credits given. The neighborhood entrance gate has been out of order for a year and is open day and night, undermining security. Maintenance takes a long time to fix simple issues and often closes tickets without resolving them. The pool has not been cleaned or opened for leisure, and advertised amenities are not available. The gates create a false sense of security and security is lacking. Management and maintenance are described as extremely unprofessional and unresponsive.Austin Chase in Macon is best suited for families and professionals who prize a genuinely service-forward on-site team, a quiet, well-kept living environment, and a location that keeps shopping and commuting options convenient. Across many reviews, the throughline is clear: the leasing and maintenance crews can be outstanding when they are at their best. Residents repeatedly point to a friendly office culture and knowledgeable staff who streamline move-ins, tours, and day-to-day questions. Leasers like Alexis, Courtney, and Lisa surface repeatedly as capable, responsive points of contact, and the community earns loyalty from tenants who value predictable service, timely repairs, and a peaceful atmosphere. The units themselves often measure up in space and finishes, with some residents noting in-unit washers and dryers and well-kept landscaping as real pluses. For households that want a home where the people running it are dependable and the environment feels calm, Austin Chase is a solid match.
Those who should consider alternatives are the families or individuals with a low tolerance for pest problems, persistent maintenance gaps, or unreliable access to core amenities. A substantial portion of reviews flags roach infestations as a recurring nightmare, sometimes accompanied by odor problems, mold in bathrooms, and lingering smells that residents track back to vents and carpeting. Water shutoffs and intermittent service further complicate daily living, while gates, pool access, and the carwash frequently fall short of expectation or remain unusable for stretches. Communication gaps and slow or inconsistent maintenance responses surface repeatedly, with some tenants reporting long delays, unreturned calls, or unresolved repair tickets. In short, when flawless pest control, consistent amenity availability, and rock-solid management responsiveness are nonnegotiable, this community is less reliably aligned with those standards. Also worth noting: changes in management strategies have produced mixed experiences, with some tenants sensing improvement and others remaining dissatisfied.
The strongest positives, outsize maintenance responsiveness, considerate on-site staff, and the overall sense of safety and quiet, do a lot to offset a fair share of drawbacks. When maintenance is on task, work orders are fulfilled promptly, and residents praise technicians who are thorough and communicative about what they are doing. The apartment interiors, when clean and well-maintained at move-in, provide the spacious, comfortable family-friendly layouts many are seeking, especially for households with kids who need room to move. The gated vibe, regular landscaping, and a generally quiet, neighborly community tone also help people feel secure and relaxed at home. Tenants consistently commend the leasing team for making the move-in process smooth, as well as the ability to finance rent flexibly or work through financial strain during tough periods. For renters who can trust the core team and gatekeeping security, the pros create a baton pass from frustration to functional living.
Still, the cons are persistent enough to demand serious consideration before signing. Pest control remains uneven, with several tenants reporting that routine treatments never fully eliminated roaches and that they ultimately had to address the problem themselves. Mold and odor concerns recur, sometimes tied to structural issues or ventilation, and serious maintenance delays dampen daily life, some tickets linger for weeks, with escalations and follow-through inconsistent. Amenity access is a frequent gripe: pools that sit closed in peak season, gates that fail, and carwashes that do not operate as advertised. The overall impression of management can swing, too, there are stories of unreturned calls, slow responses to urgent repairs, and perceived inattention to resident concerns. Add to that a few reports of poor customer service in the office and other operational misses, and the contrast with the positive experiences becomes stark.
Despite the drawbacks, the positives can be leveraged if the tenant approach is proactive and selective. The best offset comes from a reliable service culture: sustained maintenance responsiveness when it counts, transparent communication during move-ins, and a staff that makes residents feel heard and respected. Where issues exist, the best prospects are those who can engage constructively with management about remediation timelines, document problems in writing, and request clear service-level expectations in the lease. Prospective residents should push for concrete remedies: pest control schedules, guaranteed window for water shutoff credits, and a documented plan for amenity restoration. In many cases, the new management direction, visible in renewed staffing and improved responsiveness, promises a more consistent experience, particularly for tenants who approach the community with clear asks and a long-term occupancy plan.
For anyone evaluating a move to Austin Chase, the practical takeaway is simple: tour with eyes wide open, focusing on the specifics that matter most. Inspect the unit for pest signs and odor, test the water heater or shower warmth, and verify that the gate and pool are functioning or have a transparent schedule for repairs. Ask about current pest-control routines and any promises of remediation credits when disruptions occur. Verify who will handle future service requests and how quickly issues are resolved, and request concrete examples of recent maintenance turnaround times. If a family requires reliable amenities, airtight pest control, and consistent management communication, it may be wiser to look at other properties that demonstrate a steadier track record. But for households that prize strong local staff, a quiet living environment, and a responsive maintenance team when conditions cooperate, Austin Chase remains a reasonable, even appealing, choice.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Middle Georgia Regional (14 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Austin Chase is an assisted living community located in Macon, GA. Our community offers a wide range of amenities to ensure that our residents are comfortable and have everything they need.
Each apartment is fully furnished and includes a dining room for communal meals. The apartments overlook our beautiful garden, providing a serene outdoor space for relaxation. Our dedicated housekeeping staff ensures that the community is always clean and well-maintained.
In terms of care services, we provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that our residents receive proper medical attention. Our staff is trained in diabetes management and can accommodate special dietary restrictions.
Meal preparation and service are provided by our experienced culinary team, who can accommodate special dietary needs and restrictions. Medication management is also available to ensure that our residents take their medications correctly.
Transportation arrangements for medical appointments are made on behalf of residents, ensuring that they have access to necessary healthcare services. In addition to medical transportation, we offer transportation to nearby restaurants, shops, and other attractions.
Our community offers scheduled daily activities to keep residents engaged and active. Nearby amenities include cafes, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals for the convenience of our residents.
At Austin Chase #1904 in Macon, GA, we strive to provide a comfortable and supportive environment where seniors can thrive while receiving the care they need.
Austin Chase #1904 is located at 291 Plantation Center Drive, Apt 1904, Macon, GA 31210 in Monroe County, Georgia
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