Visiting Angels - Lithonia, GA in Lithonia, GA

Pros

• Visiting Angels provided between 12 and 24-hour coverage for over five years, offering consistent support.
• Lillian, the manager, regularly checked in to ensure medical needs and daily routines were met.
• The caregivers were described as exceptional, compassionate, and professional.
• Families gained peace of mind knowing their loved one received reliable local oversight.
• The staff treated clients with warmth and tenderness, often described as feeling like family.
• In-home care allowed loved ones to stay in their home rather than moving closer to relatives.
• The team was reliable and punctual, with caregivers providing timely updates.
• The care helped recipients regain mobility and continue with physical therapy.
• The organization demonstrated strong leadership and genuine care for clients and families.

Cons

• One reviewer noted that Lynette failed to show up and never called, leaving them to find help again.
• A reviewer stated that if this is how the company treats potential clients, it is wrong.
• A reviewer complained, "Please get a better receptionist," implying dissatisfaction with front-dDesk staff.
• Another reviewer described being dropped by a different agency with little notice.

Review

Visiting Angels Lithonia is best suited for families who want their loved one to stay at home but still receive steady, professional in-home care with strong medical oversight, caregiver continuity, and flexible hours. It shines for long-term support where daily living assistance, meals, companionship, and monitoring add up to real peace of mind - even when family members live far away. Ideal use cases include post-hospital recovery at home, ongoing assistance for seniors who prefer aging in place, and hospice-adjacent support that keeps a loved one comfortable without requiring a move to a facility. This option is particularly appealing when the goal is dependable coverage across multiple shifts and a trusted, locally managed team that treats the person with genuine compassion.

Those who may want to consider alternatives are those seeking a traditional assisted living campus or a nursing facility with on-site, 24/7 supervision in a fixed building. If a fixed environment with constant, on-site oversight is a priority, a facility-based community may offer more predictable security and programming than an in-home agency can guarantee. Additionally, households that require a completely seamless onboarding with minimal scheduling friction should know that a few reviews flag an imperfect intake process or occasional missed communications. For families prioritizing a no-hassle, turnkey start, exploring other agencies with a more standardized intake might be prudent.

The strongest positives center on caregiver reliability, warmth, and real, hands-on oversight. Families consistently credit long-tenured, compassionate caregivers who arrive on time and remain with the same recipient over extended periods, creating a comforting continuity of care. The leadership - especially a manager with RN credentials - regularly checks in to verify medical needs are met and to adjust routines as needed. The team tends to work like a family, supporting not only daily tasks but also social engagement, safety, and dignity. This combination of skilled care, consistent staffing, and proactive supervision often translates into measurable gains in daily functioning and emotional well-being for the person receiving care.

On balance, the occasional service hiccup reported does not undermine the overall value. A few reviews point to a missed initial meeting or a receptionist issue, suggesting room for smoother onboarding. Yet these are balanced by reviews praising meticulous caregiver matching, rapid problem-solving, and a proven track record of reliable coverage over years. When the care team is aligned - Lillian and the caregivers coordinating closely - the result is a dependable, responsive network that can pivot quickly to changing needs. For families, that translates into fewer calls to scramble for last-minute coverage and more assurance that someone is always tending to important medical and daily needs.

Operationally, the program delivers 12- to 24-hour coverage as needs evolve, with a strong emphasis on practical support - bathing, dressing, meals, mobility, and medication reminders - plus meaningful companionship. The caregiver roster often includes several skilled professionals who collaborate to keep the plan moving smoothly, and the experience of aging in place is enhanced by a culture of respect and personal attention. Positive anecdotes highlight how care teams have helped a loved one regain mobility, supported aggressive post-acute goals, and provided a sense of normalcy and joy at home. Food quality, a welcoming office presence, and a family-like atmosphere further reinforce the value proposition for families who prize warmth alongside competence.

Bottom line: Visiting Angels Lithonia represents a compelling choice for families aiming to preserve independence at home without sacrificing professional, compassionate care. The combination of reliable, empathetic caregivers; sustained leadership oversight; and the ability to tailor coverage around real-life schedules makes it a standout option for long-term home-based support. For those who prioritize a formal facility-setting, or who want an unequivocally fixed-on-site routine with constant staff presence, alternatives should be weighed. To maximize success, prospective families should seek a clear, written care plan with defined caregiver assignments, confirm RN oversight is in place, and request a trial period or scheduled meetings to confirm consistency in staffing before committing.

This area of Lithonia, Georgia offers a convenient location with easy access to essential amenities such as pharmacies, restaurants, places of worship, hospitals, physicians, cafes, parks, and theaters. With several pharmacies and healthcare providers nearby, you can rest assured that your medical needs will be taken care of promptly. There are also a variety of dining options within close proximity, ranging from fast food chains to sit-down restaurants like Olive Garden. For spiritual nourishment, there are several churches in the area where you can practice your faith. Additionally, if you enjoy outdoor activities, there are parks and hiking trails nearby for you to explore. Overall, this part of Lithonia provides a mix of convenience and leisure opportunities for seniors looking to settle in the area.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (1.8 miles)
• Walgreens (3.3 miles)
• Walgreens (4.8 miles)
• CVS Pharmacy (5.9 miles)
• Walgreens (6 miles)
• Walgreens (6.7 miles)

Restaurants

• JJ Fish and Chicken (0.2 miles)
• McDonald's (0.4 miles)
• Krystal (0.5 miles)
• Smokey Bones Bar & Fire Grill (1.6 miles)
• Chick-Fil-A (1.7 miles)
• McDonald's (1.8 miles)
• Olive Garden (1.8 miles)

Places of Worship

• New Birth Missionary Baptist Church (1.3 miles)
• New Covenant Christian Ministries (2.4 miles)
• Christ Our Hope Catholic Church (2.6 miles)
• Fairfield Baptist Church (3.2 miles)
• Berean Christian Church (3.8 miles)
• Kelley Chapel United Methodist Church (5.9 miles)
• Mountainside Seventh Day Adventist Church (6.6 miles)

Hospitals

• DeKalb Medical Hillandale (1.8 miles)

Physicians

• Metro Surgical Associates (1.9 miles)
• East Dekalb Health CTR (2.3 miles)
• Georgia Family Care (2.9 miles)
• South Dekalb Family Physicians (3.4 miles)
• New Heart Medical (6 miles)
• Advanced Gynecology Associates (6.7 miles)
• Georgia Dermatologist (6.8 miles)

Cafes

• Panera Bread (1.9 miles)
• Starbucks (7.3 miles)
• Starbucks (7.3 miles)
• Kelly's Fusion Express (7.5 miles)

Parks

• Redan Park (2.4 miles)
• Stone Mountain Park (7 miles)
• Almost To The Top Of Stone Mountain (7.1 miles)
• Stone Mountain Walk Up Trail (7.6 miles)

Theaters

• AMC Conyers Crossing 16 (8.1 miles)