Charlotte Web Private Home Care, LLC

Pros

• The owner of the company is highly regarded for her transparency and dedication to addressing issues.
• The agency is attentive to families' needs and communicates effectively.
• The initial caregiver demonstrated strong capabilities in handling her duties.
• The owner provided a solution that offered peace of mind to both the reviewer and their family member.
• Overall, the service received was decent, with many caregivers being appreciated for their efforts.

Cons

• The first person hired left after only four days due to an emergency, indicating a lack of reliability in staffing.
• The second worker also encountered an "emergency" after just two days, further reflecting inconsistency in personnel.
• The owner had to step in personally because no substitute could be found, which suggests a shortage of dependable workers.
• One of the caregivers was caught stealing food on camera, raising concerns about trust and integrity among staff.
• Despite the owner's attempt to reimburse for the stolen food, the incident highlights significant issues with employee behavior.
• There is a need for more reliable workers within the agency for better service consistency.
• Overall experiences indicate that while service was decent, it fell short due to frequent personnel changes and unreliability.

Review

In recent experiences with a caregiving agency, the reviewer provided a mixed assessment of the services received, highlighting notable issues while also acknowledging commendable aspects of the company's approach. The initial caregiver assigned to assist was described as exceptionally capable and responsive, managing her duties effectively during her brief tenure from Monday to Thursday. However, her positive impact was short-lived; after merely four days on the job, she departed due to an unexpected emergency. This abrupt exit left the reviewer in a challenging situation, prompting them to consider waiting for another permanent replacement who had been promised for the following Tuesday.

The search for consistency continued with the arrival of a second caregiver. Unfortunately, this individual’s time with the agency proved even shorter—she worked only two days before claiming another emergency necessitated her departure. As a result of these ongoing staffing challenges, the agency owner stepped in to cover for Natalee upon her return. While the owner's willingness to fill gaps is commendable and demonstrates commitment to service provision, this solution did not entirely alleviate concerns about reliability within their workforce.

A particularly alarming incident tarnished what could have been seen as a routine caregiving experience. The reviewer noticed suspicious behavior captured on camera that confirmed their worries: they recorded multiple instances of theft involving food from their laundry room and pantry by one of the caregivers. Over several clips, it became vividly clear that food items were being improperly taken and concealed within her jacket and pants pockets. This revelation painted an unsettling picture regarding trustworthiness among some staff members at the agency and raised significant questions about vetting processes in place for future hires.

Despite these serious issues surrounding theft and reliability that significantly impacted their experience, there remained elements worthy of praise throughout this ordeal. Notably, when confronted with these obstacles, including the loss incurred due to stolen provisions, the agency owner proactively sought remedies by reimbursing expenses associated with the pilfered food items. This gesture illustrated an effort on behalf of management to maintain transparency and accountability amidst troubling circumstances.

The overall sentiment expressed in this review underscores both situational needs met by caregivers as well as areas for improvement within service delivery. The emotional landscape reflects gratitude toward personnel who tried to provide care during difficult times but simultaneously expresses disappointment stemming from inconsistent support among staff members tasked with providing essential services. Families seeking dependable help would appreciate knowing they can rely on regular caregivers who will remain engaged rather than face frequent turnover affecting continuity of care.

Ultimately, while acknowledging genuine efforts made by owners and selected staff members within this caregiving agency—such as attentiveness toward family-specific needs—the reviewer advocates strongly for enhanced reliability in staffing solutions going forward. Consistent support is paramount when dealing with family health matters; thus having access to trustworthy caregivers should be considered non-negotiable for any service provider seeking long-term relationships built on trust and efficacy within community care contexts. Reliable staffing combined with clear communication enhances peace-of-mind experiences that families desire when selecting support services tailored specifically around sensitive caregiving requirements.

This part of Lithonia, Georgia offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient place to live. There are several physicians' offices nearby such as East Dekalb Health Center and Georgia Family Care, providing access to healthcare services. Additionally, there are numerous places of worship in the area including Christ Our Hope Catholic Church and New Birth Missionary Baptist Church for spiritual support. For recreational activities, residents can enjoy parks like Redan Park and Lenora Park. There are also pharmacies like Walgreens and CVS Pharmacy for easily accessible medication needs. When it comes to dining options, there is a mix of fast food chains like McDonald's and Zaxby's as well as sit-down restaurants such as Las Colinas Mexican Restaurant. For those who enjoy a cup of coffee, cafes like Panera Bread and Starbucks are within driving distance. In case of emergencies, DeKalb Medical Hillandale hospital is close by. Overall, this part of Lithonia provides a range of amenities that cater to the diverse needs of seniors looking for a comfortable and fulfilling lifestyle in the community.

Physicians

• East Dekalb Health CTR (0.8 miles)
• Metro Surgical Associates (2.1 miles)
• Georgia Family Care (2.6 miles)
• South Dekalb Family Physicians (3.3 miles)
• Abc Pediatrics (6.1 miles)
• Gynecology and Obstetrics of Dekalb PC (6.8 miles)
• Stone Mountain Family Practice (6.8 miles)

Places of Worship

• New Covenant Christian Ministries (0.9 miles)
• Christ Our Hope Catholic Church (1.2 miles)
• Fairfield Baptist Church (1.9 miles)
• New Birth Missionary Baptist Church (2.1 miles)
• Berean Christian Church (2.9 miles)
• Corpus Christi Catholic Church (5.8 miles)
• Kelley Chapel United Methodist Church (6 miles)

Parks

• Redan Park (1 miles)
• Stone Mountain Park (5.5 miles)
• Almost To The Top Of Stone Mountain (5.7 miles)
• Stone Mountain Walk Up Trail (6.1 miles)
• Lenora Park Pool (8.1 miles)
• Mountain Park Park (8.2 miles)
• Lenora Park (8.3 miles)

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (3.3 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.8 miles)
• CVS Pharmacy (6.2 miles)

Restaurants

• JJ Fish and Chicken (1.6 miles)
• McDonald's (1.9 miles)
• Krystal (2 miles)
• Zaxby's (2.5 miles)
• Las Colinas Mexican Restaurant (2.5 miles)
• Smokey Bones Bar & Fire Grill (2.8 miles)
• Bojangles' Famous Chicken 'n Biscuits (2.9 miles)

Hospitals

• DeKalb Medical Hillandale (2.1 miles)

Cafes

• Panera Bread (3.2 miles)
• Starbucks (8.4 miles)
• Starbucks (8.4 miles)