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4.6 from 65 reviews
5 stars
57
4 stars
1
3 stars
1
2 stars
0
1 stars
6
Overall Review of VistaCare of Lawrenceville
common
Customer service is the clear focus
Many reviewers describe staff who are patient, knowledgeable, and responsive to urgent needs.
Across the reviews, people consistently highlight how helpful and caring the staff felt, especially when they were trying to solve a medical equipment problem quickly. Several reviewers mention being met at the store or helped even when it was supposed to be closed, and others call out staff patience and product know-how. A few reviewers also describe clear apologies and efforts to make things right after an incorrect expectation about an item.
caveat6 reviews mention this
Pricing draws strong mixed feedback
Some reviewers feel prices are too high or not handled well with returns and insurance.
A recurring downside in the reviews is cost, with multiple people using “overpriced” or “very expensive,” including one complaint about pricing compared with a manufacturer site. Some also say the business does not take insurance and that returns or refunds were not offered as expected. On the other hand, a number of reviewers explicitly say prices are reasonable or even “great,” and at least one person notes that a higher price was expected for their situation.
common
They have equipment and handle rentals
Reviewers frequently mention a strong inventory and quick help getting the right equipment.
Many reviews describe the store as well-stocked with a wide range of medical supplies, and several mention finding the exact item they needed with knowledgeable assistance. Beyond buying, multiple reviewers describe renting mobility equipment and medical equipment, including quick same-day arrangements and smoother pickup and drop-off. Some reviewers also mention delivery and set-up for larger items, which helped reduce stress when equipment needed to be used at home.
caveat
Returns and insurance policy concerns
A subset of reviewers report problems with insurance acceptance and return or refund expectations.
Some reviewers raise concerns that insurance is not accepted, and they also describe refund or return limitations they say were not clearly handled upfront. One reviewer says a defective product was refused for credit, while another says they only learned about return limits after the card had processed. These reports contrast with the many reviews that focus on fast, helpful service, but they are the most direct, policy-style complaints in the set.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Pets
Cats allowed
Dogs allowed
Nearby Places of Interest
This part of Lawrenceville, Georgia offers a variety of amenities and activities that cater to a senior lifestyle. With several parks nearby, such as Rabbit Hill Park and Rhodes Jordan Park, residents can enjoy outdoor recreation and peaceful walks in nature. There are also multiple places of worship for spiritual fulfillment, pharmacies for convenient access to medication, and a selection of restaurants offering diverse dining options. In terms of healthcare, there are various physicians' offices and medical facilities in the vicinity, including Gwinnett Clinic and Georgia Cancer Specialists. Additionally, there are cafes like Starbucks for socializing or relaxing with a cup of coffee. For entertainment, seniors can catch a movie at AMC Colonial 18 or Regal Hamilton Mill theaters. Overall, this area provides a blend of convenience, leisure, and healthcare resources that make it an appealing choice for senior living.
Parks
Rabbit Hill Park (2.2 miles)
Rhodes Jordan Park (2.6 miles)
McKendree Park (4.9 miles)
Rock Springs Park (5 miles)
Alexander Park (5.4 miles)
Tribble Mill Park (5.6 miles)
Little Mulberry Park (6.3 miles)
Places of Worship
12Stone Church - Central Campus (2.2 miles)
First United Methodist Church of Lawrenceville (3.1 miles)
Hmong New Hope Alliance Church (7 miles)
Pharmacies
CVS Pharmacy (2.2 miles)
Walgreens (2.9 miles)
CVS Pharmacy (3.1 miles)
Walgreens (3.1 miles)
Kroger Pharmacy (3.2 miles)
CVS Pharmacy (3.3 miles)
Genoa Pharmacy (3.6 miles)
Restaurants
Slow Pour Brewing Company (2.4 miles)
Friends Sports Bar and Grill (2.9 miles)
Sonic Drive-In (2.9 miles)
McDonald's (2.9 miles)
Bojangles' Famous Chicken 'n Biscuits (2.9 miles)
Chick-Fil-A (3 miles)
Fernando's Mexican Restaurant (3.2 miles)
Physicians
Philip A. Romm (2.9 miles)
Gwinnett Clinic Dacula (3 miles)
Gwinnett County Radiation Therapy Center (3 miles)
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Cats allowed
Dogs allowed
Excellent access to nearby amenities and healthcare.
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