VistaCare of Lawrenceville

Pros

• John was incredibly knowledgeable and patient.
• The staff provided excellent customer service and product knowledge.
• Savanna and Latekka Brewer provided great customer service.
• The owner and his daughter are kind and considerate.
• The store is well-stocked, and the process is quick and easy.
• The supplier was kind and gracious and has everything customers need.
• The company is very professional, fast, and helpful with wheelchair rentals.
• The inventory of medical equipment is impressive and high quality.
• Delivery and setup at home are fast and friendly.
• John provided exceptional service with personalized assistance.

Cons

• The prices were very expensive and overpriced.
• The manager refused to credit a defective product and argued with the customers about it.
• The store is not customer-service oriented and its supplies are overpriced; returns or refunds are not offered and this is not disclosed upfront.
• The CPAP accessory pricing was inflated, with the option to buy a full mask for $160 instead of a $27 replacement part found elsewhere.
• The reviewer believes prices are marked up double the manufacturer's price.
• The staff are not educated about what they are selling.
• The store needs a lesson in customer service and is not recommended for mobility scooters.

Review

Total Care Medical Supply appears to be a local medical equipment shop that inspires strong feelings - glowing praise from many customers, alongside a few pointed criticisms from others. On the praise side, the store is repeatedly described as well stocked with a broad selection of medical supplies, clean and organized, and staffed by people who are patient, knowledgeable, and genuinely dedicated to helping customers. Multiple reviews highlight the same team members, especially John, Savanna, and Latekka Brewer, as well as the owner and his daughter, who are all recalled as kind, professional, and attentive to individual needs. The consensus from these customers is that the team goes above and beyond to find the right equipment, explain options clearly, and make the process smooth and efficient.

John is a standout in many accounts. Several reviewers credit him with exceptional product knowledge, personalized assistance, and a level of care that feels almost like a partnership in choosing the right device. One customer specifically thanked John for helping with items needed for a loved one who was ill and noted his kindness, respect, and presence in the moment. In another story, John helped arrange a knee scooter rental, delivered it, and made the whole experience professional and seamless, including helping load the item into a car and ensuring the return process was easy. There are even mentions of John facilitating same-day delivery and setup for wheelchair needs, and of him following up to provide a copy of a long-ago receipt. Across the board, John is remembered as reliable, friendly, and genuinely invested in customer satisfaction.

Other staff members also earn high marks. Savanna and Latekka Brewer are called out for excellent customer service and diligence, and the owner and his daughter are described as kind and considerate. Several reviewers speak to the overall atmosphere as warm and customer-focused, with stories of staff going out of their way to meet urgent needs - whether it was helping on a holiday or coordinating delivery and setup in a tight time frame. The store is praised for its wide assortment of medical supplies, its ability to help with both purchases and rentals, and its capacity to deliver and set up equipment in the home, which many customers find crucial during stressful times.

The store's inventory is repeatedly described as impressive and comprehensive. Reviewers note a broad range of mobility products, hospital beds, ostomy supplies, CPAP parts, and other essential equipment. The convenience of one-stop shopping - finding nearly everything needed in one place and having it delivered when required - comes through clearly in multiple accounts. People often mention the value of buying locally and supporting a local business, with several testimonials emphasizing the ease of getting necessary items quickly and without the anonymity of larger chains or online-only retailers.

However, a portion of the feedback centers on pricing and policies that some customers view as drawbacks. A recurring thread among critics is the perception that some items are overpriced or priced higher than what customers might pay elsewhere, especially for cash purchases or without insurance. One reviewer explicitly stated that the store does not take insurance, while another suggested that prices can be much higher than the manufacturer's site, at least for certain items like ostomy bags. There are also mentions of price comparisons to Amazon for some products, implying potential savings online.

Policy-related concerns also appear. At least one reviewer reports that the store does not accept returns or offer refunds and claims this policy was not disclosed until after a payment had processed. The lack of visible or upfront information about returns and refunds is noted as a negative, and there is a specific instance where a customer was given a bed pan when they had asked for a wash pan, which is cited as an example of miscommunication or a lack of education about certain products. These critiques emphasize the importance of clear policy communication, especially for customers who are dealing with sensitive or urgent medical needs.

Despite the caveats about pricing and policy, the overall sentiment remains heavily tilted toward appreciation of the personalized service and reliability many customers associate with Total Care Medical Supply. Numerous reviews describe the experience as professional, fast, and supportive, with staff who are courteous, patient, and genuinely caring. People recount being helped through difficult moments, feeling respected, and leaving with the exact items they needed, often with assistance for delivery and setup that reduces the burden on caregivers and families. A common thread is that, even when prices are a concern, the quality of service and the breadth of in-store inventory contribute to a strong overall impression.

In the end, Total Care Medical Supply presents itself as a store with a deeply human touch. For many customers, it is a trusted local resource where knowledgeable staff - especially John, Savanna, and Latekka Brewer - offer thoughtful guidance, and where the owner and his family are perceived as genuinely kind and invested in the community's well-being. While a few customers warn about higher prices, a no-returns policy, or the need to compare pricing elsewhere, the majority of experiences celebrate the store as a reliable partner for medical equipment needs, delivering not only products but also reassurance, timely service, and a sense of care that many online retailers cannot match. If you're considering a visit, you may want to ask about current pricing, return policies, and insurance options upfront, then rely on the staff's demonstrated willingness to help you find the right solution for your specific situation.

This part of Lawrenceville, Georgia offers a variety of amenities and activities that cater to a senior lifestyle. With several parks nearby, such as Rabbit Hill Park and Rhodes Jordan Park, residents can enjoy outdoor recreation and peaceful walks in nature. There are also multiple places of worship for spiritual fulfillment, pharmacies for convenient access to medication, and a selection of restaurants offering diverse dining options. In terms of healthcare, there are various physicians' offices and medical facilities in the vicinity, including Gwinnett Clinic and Georgia Cancer Specialists. Additionally, there are cafes like Starbucks for socializing or relaxing with a cup of coffee. For entertainment, seniors can catch a movie at AMC Colonial 18 or Regal Hamilton Mill theaters. Overall, this area provides a blend of convenience, leisure, and healthcare resources that make it an appealing choice for senior living.

Parks

• Rabbit Hill Park (2.2 miles)
• Rhodes Jordan Park (2.6 miles)
• McKendree Park (4.9 miles)
• Rock Springs Park (5 miles)
• Alexander Park (5.4 miles)
• Tribble Mill Park (5.6 miles)
• Little Mulberry Park (6.3 miles)

Places of Worship

• 12Stone Church - Central Campus (2.2 miles)
• First United Methodist Church of Lawrenceville (3.1 miles)
• Hmong New Hope Alliance Church (7 miles)

Pharmacies

• CVS Pharmacy (2.2 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.1 miles)
• Kroger Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)
• Genoa Pharmacy (3.6 miles)

Restaurants

• Slow Pour Brewing Company (2.4 miles)
• Friends Sports Bar and Grill (2.9 miles)
• Sonic Drive-In (2.9 miles)
• McDonald's (2.9 miles)
• Bojangles' Famous Chicken 'n Biscuits (2.9 miles)
• Chick-Fil-A (3 miles)
• Fernando's Mexican Restaurant (3.2 miles)

Physicians

• Philip A. Romm (2.9 miles)
• Gwinnett Clinic Dacula (3 miles)
• Gwinnett County Radiation Therapy Center (3 miles)
• Gwinnett Clinic (3.3 miles)
• Metro Behavioral Care (3.4 miles)
• Georgia Cancer Specialists (3.4 miles)
• Lynch Jodi Gastroenterology Spec Gwinnett (3.4 miles)

Cafes

• Starbucks (3.1 miles)
• Starbucks (3.2 miles)
• Starbucks (3.7 miles)
• Starbucks (5 miles)
• Ding Tea (5.7 miles)
• Kung Fu Tea (6.3 miles)
• Starbucks (6.5 miles)

Hospitals

• Wound Treatment Center at Northside Hospital Gwinnett (3.7 miles)

Theaters

• AMC Colonial 18 (3.7 miles)
• Regal Hamilton Mill (6.6 miles)
• Amc Sugarloaf Mills 18 (6.9 miles)