1000 Hurricane Shoals Rd. Bldg.C Suite 200, Lawrenceville, GA 30043
To contact a resident: (770) 995-7802
For more information about senior living options: (866) 208-4318
Overall Review of Central Home Health Care, an Amedisys Company
Pros
The therapists at the Lawrenceville, GA location are professional and provide excellent service.- Monique is great; she took the time to locate the needed information and provided helpful answers.
- Amedisys Home Hospice has a terrific team that helps take care of loved ones in their final moments and is a blessing in times of need.
- It is a wonderful team of caring people.
- The service is described as special in times of need.
Cons
The management at this location performs poorly.- There is always an issue, they rarely return phone calls or voicemails, and service activation is consistently problematic.
- It has been 30 days since discharge with no activation of the ordered home health OT and no satisfactory explanation.
- The third-party contractor has not approved the request nor replied to emails.
- Patient healthcare and recovery are jeopardized daily due to the lack of provided care.
- Scheduling is difficult; they do not call as promised and are often late without notifying the patient.
- The office does not commit to its mission, fails to communicate, misses appointments, and is not dependable.
- The therapist spends more time drawing pictures of exercises than teaching them, with no hands-on care.
Review
This community is best suited for seniors who need in-home skilled therapy and nursing oversight and can rely on an involved family member or care manager to drive coordination. The therapy team shows clear professional standards and can deliver meaningful progress when activation and follow-through actually occur. In practical terms, the value here rests on skilled PT, OT, and nursing input that can support recovery and safety at home, provided administrative logistics don’t derail the plan.
Families considering alternatives should focus on reliability and speed of service activation, clear communication, and consistent scheduling. If post-discharge activation is essential, or if calls and appointment timing must be dependable, this option warrants caution. For seniors whose condition can deteriorate with delays, or who cannot spare a caregiver to chase approvals and coordinate with third-party providers, exploring other home health agencies or care settings with stronger operational reliability, or transitioning to an assisted living arrangement with built‑in care coordination, may be the wiser path.
On the upside, the professional caliber of the therapists is a meaningful strength. When care is activated and the therapists are engaged, there is real potential for progress, with patients reporting constructive guidance and usable exercises. One standout staff member, Monique, demonstrated how attentive support can help families get the information they need, even amid back-and-forth communication challenges. Across the board, some nursing staff deliver capable care, reinforcing that skilled services themselves are solid, yet their impact is highly contingent on timely access and consistent contact with the office.
The major drawbacks center on management and coordination. Reviews repeatedly flag poor follow-through, missed calls, and lateness in communication. Activation of services often stalls while third-party contractors or approvals lag, sometimes by weeks. In one particularly troubling case, a patient waited thirty days after hospital discharge for an ordered OT evaluation, with no satisfactory explanation and no resolution in sight. The pattern of missed appointments, broken promises to call back, and inconsistent scheduling undermines trust and creates real safety risks for someone newly discharged or recovering at home.
These drawbacks don’t entirely erase the potential benefits, but they shift the calculation. The strong point, skilled therapy and dedicated nursing care, only pays off when the care team can be mobilized promptly and kept accountable. Where a family brings a proactive advocate, documents a concrete activation plan, and maintains ongoing contact with a responsive supervisor, the positives can still shine through. Without that level of oversight, however, the risk grows that gains are delayed or lost, and the home remains under-supported during a vulnerable recovery window.
For families weighing options, a disciplined approach is essential. Inquire about a guaranteed activation timeline from hospital discharge, a single point of contact for scheduling, and a written care plan with milestones. Ask how third-party approvals are expedited and who is responsible if delays occur. Seek references from current patients about recent coordination experiences and request to speak with a manager who can commit to responsive communication. If the agency can’t demonstrate reliable scheduling, timely follow-up, and clear accountability, it is prudent to look at alternatives, whether another home health provider with stronger operations or a care setting where supervision and transitions are more tightly integrated. The core decision rests on whether reliable coordination can be secured; if not, the compelling therapy and nursing strengths may never fully translate into safe, steady home recovery.
Comprehensive Insights and Practical Strategies to Help Older Adults Avoid Falls
6 Crucial Ways an Elder Law Attorney Assists Families
Navigating the Tax Landscape of Caregiving: Credits, Deductions, and Beyond