Central Home Health Care, an Amedisys Company

Pros

• The therapists at the Lawreceville, GA location are professional and provide excellent service.
• Monique is great; she took time out of her busy schedule to locate the information needed and provided the answers.
• Amedisys Home Hospice has a terrific team that helps take care of loved ones in their final moments of life.
• They are a blessing to have in such a time of need.
• They are a wonderful team of caring people.
• The service is special in times of need.

Cons

• The management staff at the Lawrenceville, GA location performs poorly, rarely returns phone calls or voicemails, and service activation is consistently an issue.
• It has been 30 days since discharge and the home health OT ordered in the hospital has not been activated, with no satisfactory explanation.
• The third-party contractor has not approved the request nor returned emails, leaving care unresolved.
• Appointments are difficult to set up, and they do not call as promised or notify if they will be late.
• The office does not communicate with patients, misses appointments, and is not dependable.
• A doctor's work order for nursing care was not acted upon and there was no contact from the company for days.
• Discharge promises of contact never materialized, jeopardizing patient safety.
• Therapy sessions lacked hands-on care, with therapists spending more time drawing pictures of exercises than demonstrating them.

Review

The collection of experiences shared from the Lawreceville, GA area paints a nuanced picture of a service that some patients and families value for its clinical care, while others are frustrated by administrative shortcomings that undermine that care. Across the accounts, the therapists themselves are repeatedly described as professional and capable, delivering compassionate, attentive treatment in the moment. Many reviewers acknowledge the quality of the hands-on work, noting that the nurses and therapists provide good care and that certain individuals within the team go above and beyond. Yet this appreciation for the clinical side sits beside a string of recurring complaints about management, scheduling, communication, and the coordination of services.

A central thread centers on activation delays and the frustration of dealing with a third-party authorization process. In one particularly striking case, a patient was released from the hospital and still did not have home health occupational therapy activated after 30 days. The hospital and two other individuals had documented the need for that therapy prior to discharge, but the patient still waited. The patient reports being told that a third-party contractor had not approved the request or had not replied to emails, and there was no satisfactory explanation for the prolonged delay. The lack of timely activation raised concerns about patient safety and recovery, with the patient noting that their healthcare and rehabilitation could be jeopardized on a daily basis while the issue remained unresolved. An attempt to escalate the matter to higher leadership yielded a response that was limited to an email in lieu of a direct phone call, leaving the patient dissatisfied with the level of accountability and the speed of resolution.

Beyond activation, the reviews describe ongoing difficulties with scheduling and communication. Several accounts highlight difficulty setting up appointment times and a pattern of missed or late appointments. When staff say they will call to confirm or update, the promise is not always fulfilled, and the impression left is that the patient's convenience is not a priority. The sentiment that the organization's actions do not align with its stated mission - emphasizing patient-centered care and dependable communication - recurs across multiple anecdotes. Some reviewers note that while the nurses who remain with the service are capable, turnover has reduced consistency in the care experience, and some previously reliable staff have left, further destabilizing the patient experience.

Within this landscape of administrative friction, there are standout moments of positive human connection. One reviewer singled out a staff member named Ms. Monique, describing her as exceptional for taking time to search for the information needed, even though it involved a lengthy back-and-forth. This acknowledgment underscores the possibility that when a staff member takes ownership and goes the extra mile, patients can feel genuinely supported and heard, even amid broader systemic issues. Such personal acts of diligence appear to be a bright spot in an otherwise challenging picture.

Support for family members and the broader care network also emerges as a mixed theme. Another family story that involves nursing care in an assisted living setting shows some improvement in certain areas (nursing care and physical therapy have been described as acceptable in at least one case). However, there is another thread of frustration tied to administrative hiccups - work orders sent by a physician to initiate care were not acknowledged promptly, and action was slow or absent. The cycle of communication gaps between physicians, the home health service, and the assisted living facility contributes to a sense that coordination, rather than clinical expertise, is the limiting factor in timely and effective care.

The most emotionally charged portions of the feedback come from accounts of discharge and post-discharge follow-up. A recurring concern is that a patient was discharged with assurances that someone would check in, assess safety, and help establish boundaries and capabilities at home, but those assurances were not fulfilled. The consequences described include increased risk of falls and injuries as the patient navigates daily life without the promised support. Families report efforts to reach out to hospitals, surgeons, attorneys, and multiple contact numbers in a concerted attempt to obtain accountability, often meeting with a pattern of being ignored or met with excuses rather than concrete assistance. The underlying message from these accounts is a strong sense that proactive, reliable follow-through - especially in the critical window after discharge - was missing, leaving patients and families to bear the burden of uncertainty and risk.

On the other side of the ledger, there are explicit commendations for the value of long-term care teams, including praise for the broader ethos of hope and support that patients remember during vulnerable moments. A few accounts express gratitude for the caliber of the hospice team, describing them as a blessing during a difficult period and acknowledging the presence of a dedicated group of professionals who provide meaningful care in a challenging time. These positive reflections remind readers that, when the administrative machinery functions smoothly, the same organization can deliver deeply meaningful, high-quality care that respects patients' dignity and comfort in life's final stages.

Taken together, the experiences paint a complex portrait: excellent clinical skill and genuine compassion from therapists and nurses, contrasted with persistent administrative and communication challenges that impede timely access to care and reliable coordination. The repeated themes - delayed activations, slow or missing follow-up, miscommunications about appointments, and a perceived lack of accountability at higher management levels - suggest a need for substantial improvements in patient access, scheduling reliability, and interdepartmental coordination. The visible strengths - the caring clinicians, the moments of personal responsiveness from certain staff, and the renewal of trust when a staff member goes the extra mile - offer a blueprint for where efforts could be focused to balance the strong clinical capabilities with the administrative backbone required to ensure every patient receives timely, dependable, and safe care.

This part of Lawrenceville, Georgia offers a variety of amenities and services that may be appealing for senior living. With several parks nearby, such as Rabbit Hill Park and Rock Springs Park, residents can enjoy outdoor activities and leisurely walks in nature. There are also multiple places of worship for spiritual support, as well as pharmacies and physicians' offices for healthcare needs. A range of dining options like Sonic Drive-In and Fernando's Mexican Restaurant provide convenient meal choices, while cafes like Starbucks offer a relaxing atmosphere for socializing or enjoying a cup of coffee. Additionally, proximity to hospitals like the Wound Treatment Center at Northside Hospital Gwinnett ensures access to quality medical care when needed. For entertainment, seniors can visit theaters like AMC Colonial 18 or Regal Hamilton Mill for movies and cultural experiences. Overall, this neighborhood provides a well-rounded environment with amenities tailored to meet the needs of older adults seeking a comfortable and convenient living experience.

Parks

• Rabbit Hill Park (2.2 miles)
• Rhodes Jordan Park (2.6 miles)
• McKendree Park (4.9 miles)
• Rock Springs Park (5 miles)
• Alexander Park (5.4 miles)
• Tribble Mill Park (5.6 miles)
• Little Mulberry Park (6.3 miles)

Places of Worship

• 12Stone Church - Central Campus (2.2 miles)
• First United Methodist Church of Lawrenceville (3.1 miles)
• Hmong New Hope Alliance Church (7 miles)

Pharmacies

• CVS Pharmacy (2.2 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.1 miles)
• Kroger Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)
• Genoa Pharmacy (3.6 miles)

Restaurants

• Slow Pour Brewing Company (2.4 miles)
• Friends Sports Bar and Grill (2.9 miles)
• Sonic Drive-In (2.9 miles)
• McDonald's (2.9 miles)
• Bojangles' Famous Chicken 'n Biscuits (2.9 miles)
• Chick-Fil-A (3 miles)
• Fernando's Mexican Restaurant (3.2 miles)

Physicians

• Philip A. Romm (2.9 miles)
• Gwinnett Clinic Dacula (3 miles)
• Gwinnett County Radiation Therapy Center (3 miles)
• Gwinnett Clinic (3.3 miles)
• Metro Behavioral Care (3.4 miles)
• Georgia Cancer Specialists (3.4 miles)
• Lynch Jodi Gastroenterology Spec Gwinnett (3.4 miles)

Cafes

• Starbucks (3.1 miles)
• Starbucks (3.2 miles)
• Starbucks (3.7 miles)
• Starbucks (5 miles)
• Ding Tea (5.7 miles)
• Kung Fu Tea (6.3 miles)
• Starbucks (6.5 miles)

Hospitals

• Wound Treatment Center at Northside Hospital Gwinnett (3.7 miles)

Theaters

• AMC Colonial 18 (3.7 miles)
• Regal Hamilton Mill (6.6 miles)
• Amc Sugarloaf Mills 18 (6.9 miles)