Seniors Helping Seniors of Metro Atlanta in Lawrenceville, GA

Pros

• Tina Tanco and her team are life savers for seniors needing care.
• They are trustworthy, competent, and caring.
• Tina and Seniors Helping Seniors provide compassionate, 24/7 care and guide families through difficult transitions.
• The caregivers are kind, communicative, dependable, and often form strong bonds with clients.
• The owner and staff deliver excellent in-home care that helps loved ones stay at home comfortably.
• SHS takes time to understand each client and places the best caregiver accordingly.
• Clients receive timely, responsive service and regular updates for peace of mind.
• Tina's organization is exemplary; she matches clients with the right caregivers and goes above and beyond.
• Care is delivered quickly during urgent needs, with supervision that supports positive outcomes.
• SHS's patience, trust-building, and consistent care earn families' ongoing loyalty.

Cons

• The reviewer described the company as a huge money grab operation.
• They claimed staff were rude and caused them to cry, offering only prayers and telling them to go to church.
• They warned others not to use the company, alleging Tina Tanco took $12,000 and did not deliver the promised services.
• They reported terrible customer service that left their mother with no care and no substitute caregiver after promising sufficient staff.
• They criticized the staff as rude and said the team seemed unbalanced and unable to stay focused on care, with repeated no-shows.
• They indicated that in-home care was insufficient, leading to the need to place their father in a facility for increased care.

Review

Seniors Helping Seniors of Metro Atlanta is best suited for families who want highly personalized, in-home elder care that keeps a loved one at home while providing rapid, responsive support and careful caregiver matching. Led by Tina Tanco, the operation earns trust through hands-on involvement, meticulous caregiver placement, and steady communication. The model works especially well for seniors with dementia-related needs, transitional care, or long stretches of daily companionship where continuity and a familiar routine matter most. Many families describe the team as life-changing in difficult moments, with caregivers who bond with clients and become reliable extensions of the family.

That said, there are clear reasons some families should consider alternatives. A subset of reviews highlights cost sensitivity and, in a few cases, contentious billing experiences. A handful of former clients report sharp disagreements over money and service charges, including disputes about refunds. There are also warnings about customer service gaps or staffing lapses, including no-shows or last-minute changes. For families operating on strict budgets, or those needing guaranteed 24/7 staffing with zero risk of gaps, it is prudent to compare with other licensed home-care agencies or contemplate a facility-based option where staffing is regulated and billed on a fixed framework.

The strongest pros - exceptional caregiver matching, consistent communication, and the ability to stay at home while receiving domestic and medical support - tend to offset most concerns when engagement is properly structured. The agency's ability to quickly deploy caregivers during crises, to align personalities and needs, and to provide ongoing updates keeps families engaged and reassured. The collaboration between Tina and the caregiving team often extends beyond daily care, guiding families through transitions to other settings and ensuring a smoother, less overwhelming process. For many, this translates into real peace of mind and less caregiver management burden.

Concrete positive patterns emerge in the staff's reliability and relationship-building. Reviews frequently cite timely outreach, transparent updates, and dedicated caregivers who stay with the same client, preserving routine and trust. Instances where families praise specific team members - Girtha, Edie, Ashley, and others - illustrate a core strength: a workforce that genuinely cares and stays connected to the client's welfare. This is complemented by visible coordination with family members, including regular calls and check-ins, which can be decisive for families weighing the emotional cost of caregiving at a distance.

From a practical decision standpoint, the key moves are clear. Prospective clients should request a detailed, written cost structure and policies for back-up coverage and caregiver substitution. They should insist on a robust intake and caregiver-matching process, ask for current references, and verify the team's availability for 24/7 needs if that level of support is anticipated. It is wise to discuss a written transition plan for moving from home care to an assisted living environment, including how ongoing caregivers would support the transition. Finally, confirm the billing terms, clarify refund and dispute procedures, and obtain a clear contract before committing.

In the end, this community represents a strong fit for families prioritizing compassionate, responsive in-home care, with Tina Tanco leading a capable team that can rapidly assemble a trusted caregiver network and maintain continuity over time. It is not the right choice for every budget or every tolerance for occasional service gaps or billing friction. Alternatives exist for those seeking stricter pricing control, guaranteed 24/7 service without dispute, or a more regulated facility setting. For those leaning toward staying at home with trusted hands nearby, a careful consultation and a thorough reference check will clarify whether Seniors Helping Seniors is the best match.

This part of Lawrenceville, Georgia offers a variety of amenities suitable for senior living. With several parks nearby such as Rock Springs Park and Suwanee Creek Park, residents can enjoy outdoor activities in a peaceful environment. Access to pharmacies like Walgreens and CVS Pharmacy ensures convenient access to medication and healthcare needs. There are also reputable physicians in the area, including Milan Eye Center and Lawrenceville Family Practice, providing quality medical care. Numerous cafes like Starbucks and specialty tea shops offer cozy spots for socializing or enjoying a quiet cup of coffee. A diverse range of restaurants from fast food options like Subway to more upscale choices like Ted's Montana Grill cater to different culinary preferences. Additionally, there are places of worship like 12Stone Church nearby for spiritual enrichment. For entertainment, residents can visit theaters such as AMC Colonial 18 or Regal Hamilton Mill. In case of emergencies, Wound Treatment Center at Northside Hospital Gwinnett is readily accessible for medical assistance. Overall, this part of Lawrenceville combines convenience, healthcare facilities, dining options, recreational opportunities, and cultural experiences suitable for senior living.

Parks

• Rock Springs Park (0.5 miles)
• Town Center Park (3.2 miles)
• George Pierce Park (3.3 miles)
• PlayTown Suwanee (3.5 miles)
• Suwanee Creek Park (3.9 miles)
• McKendree Park (4 miles)
• E.E Robinson Park (4.7 miles)

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (4 miles)
• Walgreens (4.3 miles)
• Walgreens (4.5 miles)
• Walgreens (4.5 miles)

Physicians

• Crossroads Treatment Centers (1.7 miles)
• Milan Eye Center (2.5 miles)
• Lawrenceville Family Practice (3 miles)
• Philip A. Romm (4.4 miles)
• Gwinnett County Radiation Therapy Center (4.4 miles)
• Woolfson Eye Institute (4.4 miles)
• Thomas Eye Group - Suwanee Office (4.5 miles)

Cafes

• Starbucks (1.8 miles)
• Ding Tea (1.8 miles)
• Kung Fu Tea (3.3 miles)
• Starbucks (4.5 miles)
• Starbucks (4.5 miles)
• Starbucks (6.6 miles)
• Starbucks (6.7 miles)

Restaurants

• Culver's (1.8 miles)
• Subway (2.1 miles)
• Sonic Drive-In (2.1 miles)
• McDonald's (2.2 miles)
• Ted's Montana Grill (2.4 miles)
• La Madeleine French Bakery & Café (2.4 miles)
• Chick-Fil-A (2.7 miles)

Places of Worship

• 12Stone Church - Central Campus (2.8 miles)
• First United Methodist Church of Lawrenceville (5.5 miles)

Theaters

• AMC Colonial 18 (4.4 miles)
• Amc Sugarloaf Mills 18 (5.1 miles)
• Regal Hamilton Mill (6.5 miles)

Hospitals

• Wound Treatment Center at Northside Hospital Gwinnett (4.7 miles)