Seniors Helping Seniors of Metro Atlanta

Pros

• The care provided to their loved one is going well and they are happy with it.
• The agency has been very reliable in bringing in resources to help their loved one.
• They have done a good job of working with the family to find caregivers that work well with their loved one.
• Once a suitable caregiver is found, the agency keeps them consistent, which is appreciated by the family.

Cons

• The customer complained about terrible customer service and cited a lack of care and substitute caregiver for their mother, which ultimately resulted in her passing away.
• The staff was described as rude and appeared unbalanced, unable to maintain focus on caring for the customer's mother. Additionally, there were frequent instances of no-shows by the care providers.
• Due to the unsatisfactory care received at home, the decision was made to place the customer's father in a facility that could provide increased care.
• Despite the negative experiences mentioned above, the reviewer acknowledged that they were satisfied with the care being provided.
• While there have been instances where the assistance has been reliable in terms of bringing in resources for their loved one, it was noted that they would prefer an earlier arrival time in the morning.

Review

Mixed Experiences with Home Care Service Leave Families in Search of Reliable Care

In the realm of elder care, finding a dependable home care service can be a daunting task for families. Two conflicting narratives emerge from the reviews of a particular service, leaving loved ones torn between gratitude and frustration. While one user shares a heartbreaking account of broken promises and inadequate assistance, another expresses satisfaction with the consistent care provided. This article aims to explore both perspectives, shedding light on the challenges faced by families seeking quality home care services.

One customer's harrowing experience resonates deeply — their elderly mother was left without appropriate care despite assurances from the service provider that ample staff would be available. Sadly, their mother passed away just one week later. Such negligence not only reflects appalling customer service but also raises questions about the reliability and expertise of this particular agency.

Another disgruntled customer claims that the staff's demeanor seemed unbalanced and lacked focus when it came to caring for their mother. Moreover, they note an alarming frequency of no-shows by caregivers, exacerbating an already strained situation. These instances highlight severe deficiencies in communication and employee supervision within the organization.

Regrettably, these negative experiences have prompted one reviewer to reconsider their parents' living arrangements entirely. They express disappointment at the lackluster support received in-home following assurances that sufficient assistance would be provided. As a result, they are now actively searching for alternative solutions such as transitioning their father into an assisted living facility where he can receive increased levels of professional care.

However, it is important to acknowledge that there are positive accounts as well. One reviewer commends the service for its reliability in bringing in resources to assist their loved one. Although they suggest an improvement could be made with earlier morning arrivals, overall contentment with the care provided is evident.

This reviewer further emphasizes the agency's commitment to collaborating with families in finding suitable caregivers. They appreciate the effort made to match compatible individuals with their loved one, ensuring consistency in care arrangements once a suitable fit is established. This highlights the service provider's capability for flexibility and effective partnership with families.

In conclusion, these mixed reviews paint a complex picture of the home care service in question. While some customers express immense dissatisfaction due to unmet promises and a perceived lack of focus, others appreciate the agency's reliable resource allocation and willingness to work alongside families. The accounts suggest that implementing stricter caregiver supervision protocols and improving communication within the organization may help address these issues effectively. Families seeking appropriate home care services should exercise caution, conduct extensive research, and consider user experiences before making crucial decisions about their loved ones' well-being.

This part of Lawrenceville, Georgia offers a variety of amenities suitable for senior living. With several parks nearby such as Rock Springs Park and Suwanee Creek Park, residents can enjoy outdoor activities in a peaceful environment. Access to pharmacies like Walgreens and CVS Pharmacy ensures convenient access to medication and healthcare needs. There are also reputable physicians in the area, including Milan Eye Center and Lawrenceville Family Practice, providing quality medical care. Numerous cafes like Starbucks and specialty tea shops offer cozy spots for socializing or enjoying a quiet cup of coffee. A diverse range of restaurants from fast food options like Subway to more upscale choices like Ted's Montana Grill cater to different culinary preferences. Additionally, there are places of worship like 12Stone Church nearby for spiritual enrichment. For entertainment, residents can visit theaters such as AMC Colonial 18 or Regal Hamilton Mill. In case of emergencies, Wound Treatment Center at Northside Hospital Gwinnett is readily accessible for medical assistance. Overall, this part of Lawrenceville combines convenience, healthcare facilities, dining options, recreational opportunities, and cultural experiences suitable for senior living.

Parks

• Rock Springs Park (0.5 miles)
• Town Center Park (3.2 miles)
• George Pierce Park (3.3 miles)
• PlayTown Suwanee (3.5 miles)
• Suwanee Creek Park (3.9 miles)
• McKendree Park (4 miles)
• E.E Robinson Park (4.7 miles)

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (4 miles)
• Walgreens (4.3 miles)
• Walgreens (4.5 miles)
• Walgreens (4.5 miles)

Physicians

• Crossroads Treatment Centers (1.7 miles)
• Milan Eye Center (2.5 miles)
• Lawrenceville Family Practice (3 miles)
• Philip A. Romm (4.4 miles)
• Gwinnett County Radiation Therapy Center (4.4 miles)
• Woolfson Eye Institute (4.4 miles)
• Thomas Eye Group - Suwanee Office (4.5 miles)

Cafes

• Starbucks (1.8 miles)
• Ding Tea (1.8 miles)
• Kung Fu Tea (3.3 miles)
• Starbucks (4.5 miles)
• Starbucks (4.5 miles)
• Starbucks (6.6 miles)
• Starbucks (6.7 miles)

Restaurants

• Culver's (1.8 miles)
• Subway (2.1 miles)
• Sonic Drive-In (2.1 miles)
• McDonald's (2.2 miles)
• Ted's Montana Grill (2.4 miles)
• La Madeleine French Bakery & Café (2.4 miles)
• Chick-Fil-A (2.7 miles)

Places of Worship

• 12Stone Church - Central Campus (2.8 miles)
• First United Methodist Church of Lawrenceville (5.5 miles)

Theaters

• AMC Colonial 18 (4.4 miles)
• Amc Sugarloaf Mills 18 (5.1 miles)
• Regal Hamilton Mill (6.5 miles)

Hospitals

• Wound Treatment Center at Northside Hospital Gwinnett (4.7 miles)