Ashton Manor at Sugarloaf

Pros

• The staff at Ashton Manor is described as friendly, caring, and welcoming, treating residents like family.
• Residents appreciate the cleanliness of the facility and the quality of housekeeping services.
• Many families feel that Ashton Manor provides a good value for the money compared to other communities.
• Activities offered in the community are well-received and contribute to a pleasant living environment for residents.
• Positive experiences with food were noted, especially regarding breakfast.
• The transition process to living at Ashton Manor is reported to be made easier by the supportive staff.
• New management has led to significant improvements in services and resident satisfaction within the last two years.

Cons

• The community doesn't appear to be very organized, and the staff could be more caring towards the residents.
• The food quality has declined, and the portions are often not sufficient with little variety offered.
• There have been multiple staff changes, including administrative positions, which has led to inconsistencies in service.
• Some residents feel that meals have become less flavorful and are not being properly communicated about their choices.
• A lack of overnight staff raises concerns about the availability of assistance for residents during late hours.
• Several families reported unpleasant odors in rooms and common areas during visits or tours.
• The facility's interior was described as old and uninspiring, leading to a negative first impression during tours.
• There is no consistent transportation available for residents needing to attend medical appointments outside of community activities.
• Some family members felt that their loved ones were not receiving adequate care or necessary medical supplies from the staff.
• Overall, there have been mixed reviews regarding the friendliness and helpfulness of certain staff members, with some being described as rude at times.

Review

Ashton Manor at Sugarloaf has garnered mixed reviews from residents and their families, revealing a tapestry of experiences ranging from heartwarming to concerning. Many reviews highlight the genuine care provided by the staff, who treat residents as family. One reviewer emphasized how their brother was treated with dignity during his short stay, reflecting on the compassionate culture that seems to underpin the facility. This sentiment is echoed by multiple families, who appreciate the welcoming atmosphere created by staff members who go above and beyond to make transitions smoother for new residents. The positive relationships formed between caregivers and residents are often noted as a highlight of Ashton Manor.

The physical environment of Ashton Manor also receives accolades in several comments, particularly regarding the cleanliness of the facility and the condition of individual apartments—often described as spacious with modern appliances. However, there are concerns about certain odors in common areas which have improved over time. Additionally, while many commend the overall ambiance and cleanliness of the building, issues such as limited mobility access due to having only one operational elevator have drawn criticism. For those with mobility challenges or using scooters, this could pose significant difficulties.

The culinary experience is another focal point in these reviews. While some residents enjoy their meals—citing breakfast options as particularly good—numerous complaints arise about food quality and portion sizes. Residents have expressed disappointment over monotonous menus and lackluster meal variety, describing instances where choices were unimpressive or insufficiently filling. There are calls for improvement in meal planning to not only expand options but also elevate flavor profiles—a concern shared among several reviewers who feel that recent changes in kitchen staff have affected quality.

Service consistency appears to be a pressing issue at Ashton Manor, with reports citing frequent staff changes including management roles which lead to fluctuating levels of care and attention given to residents. Some reviewers noted commendable qualities in particular staff members while others pointed out instances of rudeness or inattentiveness among certain employees. Furthermore, communication gaps between staff and families appear prevalent; issues like delayed responses or unreturned calls can exacerbate frustrations experienced by family members trying to advocate for their loved ones.

Despite these frustrations, many families recognize that Ashton Manor is competitively priced compared to other senior living communities in the area which may offer fewer amenities or lower quality services at higher rates. Several families express gratitude for affordability when considering their loved ones' needs amid rising costs associated with long-term care facilities. Parents comfortable maintaining some independence are appreciative of both independent living and assisted living options available within this community.

Finally, it’s important to note a shift observed after recent changes in ownership; newer management has instilled hope among some reviewers who report noticeable improvements across various aspects—from staffing attitudes toward enhanced meal preparations led by an experienced chef—hinting at a potential resurgence in quality care amidst earlier criticisms. The sentiments reflect an evolving community striving towards excellence while balancing challenges intrinsic within senior care environments today. Overall, prospective families should weigh both positive experiences alongside areas needing improvement before making decisions about residency at Ashton Manor at Sugarloaf.

This area of Lawrenceville, Georgia offers a variety of amenities and services that cater to the needs of seniors. With several restaurants nearby such as McDonald's, Chick-Fil-A, and Culver's, there are plenty of dining options for convenience. In terms of healthcare, there are reputable physicians including Resurgens Orthopaedics and Southern Gastroenterology Associates, as well as pharmacies like Genoa Pharmacy and CVS within a short distance. Places of worship such as First United Methodist Church provide opportunities for spiritual fulfillment. Additionally, there are several parks for outdoor recreation and relaxation, such as Alexander Park and McKendree Park. The proximity to hospitals like the Wound Treatment Center at Northside Hospital Gwinnett ensures easy access to medical care when needed. Cafes like Starbucks offer a cozy atmosphere for socializing or enjoying a cup of coffee. Lastly, entertainment options include theaters like AMC Colonial 18 and AMC Classic Snellville 12 for leisure activities. Overall, this area provides a well-rounded community with convenient amenities that cater to the needs of seniors.

Restaurants

• McDonald's (1.1 miles)
• Chick-Fil-A (1.8 miles)
• Slow Pour Brewing Company (2.3 miles)
• Burger King (2.4 miles)
• Culver's (2.4 miles)
• Frida's Mexican Restaurant (2.5 miles)
• IHOP (2.5 miles)

Physicians

• Resurgens Orthopaedics (1.2 miles)
• Gwinnett Center Medical Associates (1.2 miles)
• Southern Gastroenterology Associates (1.3 miles)
• Psychiatric Services of America (1.5 miles)
• Hyox Medical Treatment Center (1.6 miles)
• Lynch Jodi Gastroenterology Spec Gwinnett (1.7 miles)
• Metro Behavioral Care (1.7 miles)

Pharmacies

• Genoa Pharmacy (1.4 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (3 miles)
• Walmart Pharmacy (4 miles)

Places of Worship

• First United Methodist Church of Lawrenceville (1.6 miles)
• 12Stone Church - Central Campus (4.2 miles)
• Berean Bible Church (6 miles)

Parks

• Alexander Park (1.6 miles)
• Rhodes Jordan Park (2.2 miles)
• McKendree Park (3 miles)
• Sweet Water Park (3.5 miles)
• Tribble Mill Park (6.5 miles)
• McDaniel Farm Park (6.6 miles)
• Rabbit Hill Park (6.8 miles)

Hospitals

• Wound Treatment Center at Northside Hospital Gwinnett (1.7 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (2.8 miles)
• Panera Bread (4.2 miles)
• Ding Tea (6 miles)
• Main Street Restaurant (6.2 miles)

Theaters

• AMC Colonial 18 (2 miles)
• AMC Classic Snellville 12 (4.2 miles)
• Amc Sugarloaf Mills 18 (4.5 miles)