Comfort Keepers

Pros

• Reviewers describe Comfort Keepers as invaluable, bringing comfort and peace of mind to families dealing with health issues.
• The caregivers are consistently compassionate, respectful, and attentive to the needs of their loved ones.
• The company is praised for flexibility with scheduling, especially during hospital stays or changing care needs.
• Clients highly recommend Comfort Keepers for reliable, in-home senior care.
• The Columbus, GA team is noted for being available, listening carefully, and matching caregivers to personalities.
• Caregiver turnover is described as minimal, providing a stable, consistent daily routine.
• Families appreciate the professional, courteous, and dedicated service from office staff and caregivers alike.
• The service gives out-of-town families confidence and peace of mind knowing their loved ones are well cared for.
• The staff are recognized as a blessing to families, making a meaningful difference in quality of life.
• The owners and local team are commended for honesty, responsiveness, and proactive communication.

Cons

• Al was extremely rude and unprofessional when answering a Home Care inquiry.
• He told the caller, "We are Private Pay only, Bye Bye," and hung up.
• A second staffer claimed the line dropped, a claim the reviewer disputes.
• The reviewer felt the behavior illustrated the type of people running the business.

Review

Comfort Keepers in Columbus, Georgia has consistently earned high praise from families who rely on their in-home senior care. Across stories shared by loved ones living far away and those nearby, the message is clear: the team provides compassionate, personalized support that brings peace of mind during challenging times. Families describe a range of services - from daily companionship to practical support with errands, appointments, and light housekeeping - that together create a sense of security and continuity for aging loved ones. In many accounts, caregivers are not just workers but trusted partners who help their clients live with dignity, comfort, and a sense of normalcy.

A common thread throughout these reviews is the profound impact of consistent, attentive caregiving. Families repeatedly note that caregivers are matched to fit the personality and needs of the person receiving care, which translates into smoother days and stronger relationships. One mom's experience over several years illustrates the value of continuity: caregiver turnover was described as virtually zero, meaning the person receiving care enjoyed a stable routine and developed meaningful connections with the same caregivers. This consistency is highlighted as key to feeling secure and comfortable, both for the elderly individual and for anxious family members who live far away.

The Columbus team is praised for going beyond basic assistance to support the whole person. Caregivers are described as "compassionate," "kind," and "thoughtful," with staff members like Catherine repeatedly singled out for their reliability and warmth. In one vivid example, Catherine helps with doctors' appointments, hair appointments, shopping, and even enjoys sharing conversations that brighten the day. The caregiver's role extends into practical tasks - washing clothes, making beds, cooking meals, and light housekeeping - so that the elderly client can maintain independence and dignity in their own home. Loved ones also appreciate moments of companionship and personal dialogue that enrich daily life and sustain a sense of connection.

Families frequently commend the professional, communicative approach of the Comfort Keepers office team. The office staff are described as attentive, responsive, and genuinely invested in meeting each family's needs. Owners and managers - named explicitly in several reviews as Al, Brooke, and Dillon - are repeatedly recognized for their accessibility and for offering professional insights about senior care. The sense that the entire office operates as a coordinated team, available to answer questions and provide support at any time, contributes to the overall confidence families have in the service. Lindsey, noted as a nurse who is part of this collaborative effort, is also highlighted for contributing additional expertise and ongoing communication.

In addition to the steady, high-quality care, many families emphasize the flexibility Comfort Keepers provides during times of crisis or hospitalization. The ability to adjust schedules and care plans in response to medical events or changing needs is described as a critical factor in maintaining continuity and reducing stress for both the elderly client and their family. This adaptability reinforces the perception of Comfort Keepers as a reliable partner rather than just a service provider, especially for families who must coordinate care from a distance and rely on regular updates and reassurance.

Not every experience described is identical, and one encounter stands out as a cautionary note amid the overwhelmingly positive sentiment. A caller recounted a negative interaction with a staff member named Al, claiming that when the inquiry turned to whether Insurance was accepted, the response shifted from helpful to dismissive, culminating in the statement, "We are Private Pay only, Bye Bye," followed by a hang-up. A second staff member later claimed the call had dropped. This account contrasts with the broader pattern of praise for Al as a dedicated owner who is widely credited with leading a responsive, service-oriented team. The differing experiences underscore the importance of consistent professional conduct across every interaction, while still reflecting the overall strong trust many families place in Comfort Keepers.

Across multiple years and a variety of family circumstances, Comfort Keepers in Columbus, GA is remembered as a blessing and a trusted partner in in-home senior care. Families describe feeling a genuine sense of peace and reassurance when their loved ones are under the care of Catherine, Marissa, and other compassionate teams, with caregivers who go the extra mile to ensure dignity, safety, and daily joy. The stories collectively paint a picture of a company that prioritizes relationship-building, clear communication, and thoughtful matching to create not only effective care plans but also real, lasting comfort for both elders and their families. While individual experiences may vary, the prevailing impression is one of a caring, competent organization that families would warmly recommend to others seeking dependable in-home assistance for aging relatives.

Restaurants

• The 104 Pub (0.9 miles)
• Charlie Joseph's (1 miles)
• McDonald's (1.2 miles)
• Underground Sports Bar & Grill (1.3 miles)
• Bull's hibachi 2 (1.5 miles)
• Beacon Brewing Co. (1.5 miles)
• Jin Express (2.5 miles)

Pharmacies

• Corley Drugs (1.1 miles)
• CVS Pharmacy (1.3 miles)
• Pharmacy Holmes (1.4 miles)
• Walgreens (2.7 miles)
• Holmes Rexall Pharmacy (2.8 miles)
• CVS Pharmacy (3 miles)
• Corley Drugs (3.5 miles)

Physicians

• David K Fagundes Pc (1.1 miles)
• Southern Center For Orthopedics (1.2 miles)
• Lagrange Pediatrics (1.3 miles)
• Advanced Aesthetics (1.3 miles)
• Hometown Family Medicine (1.3 miles)
• James Ryan Burke (1.3 miles)
• Shil Patel (1.3 miles)

Transportation

• Catch-a-Cab (1.2 miles)
• Radio Co Op Taxi Service (2.2 miles)
• Budget Truck Rental (2.2 miles)
• Railroad Crossing (2.7 miles)
• Thrifty Car Rental (3.6 miles)
• U-Haul (3.9 miles)
• Toyota Rent a Car (4.4 miles)

Cafes

• Cafe Detour (1.5 miles)
• Dixie Donuts (2.8 miles)

Hospitals

• West Ga Health System Lifeline (1.5 miles)
• West Georgia Health System West Georgia Health System (1.6 miles)

Places of Worship

• Southpark Avenue Church of Christ (1.6 miles)
• Word of Faith Ministry (2.5 miles)
• Southern Baptist Convention (2.6 miles)
• St Mark's Episcopal Church (2.8 miles)
• St Vincent De Paul (2.8 miles)
• Grace Baptist Church (3 miles)
• Southern Baptist Convention (3 miles)

Parks

• Granger Playground (3.1 miles)
• Troup County Park Maintenance (4 miles)