LEWIS ASSISTED LIVING 4

Pros

• The Glen is a beautiful, well-run facility that cares deeply for its residents.
• The staff goes the extra mile.
• The Glen and its staff have delighted families with attentive, compassionate care.
• The staff consistently answer questions and calm concerns to the best of their ability.
• Families feel welcomed at The Glen and look forward to weekly visiting hours.
• The Glen is highly recommended for those seeking long-term care for a loved one.
• The Glen offers resort-style living with a well-managed, caring staff.
• The Glen provides wonderful food, excellent nursing, and a superb maintenance crew.
• The staff at The Glen are resident-focused, experienced, and create a close-knit family atmosphere.
• The Glen's facilities are new, clean, and richly appointed with numerous amenities.

Cons

• The Glen was described as quite a bit more expensive than alternatives.
• The mother was allegedly repeatedly over-served alcohol at daily cocktail parties, including being given Jack Daniels while on pain meds, leading to dangerous outcomes.
• She fell out of bed after cocktails, and administration reportedly did nothing.
• The Glen allegedly allowed a convicted felon to volunteer, who then stole the mother's money, with management not seeming to care.
• When the money ran out, the mother died.
• End-of-life care was criticized as lacking empathy and being driven by money.
• During the pandemic, care was described as awful, with neglect such as dirty rooms and poor hygiene.
• After the mother's death, the family was charged $175 per day to clear out her room, despite assurances from staff that donations would be handled.

Review

The Glen presents itself in many ways to the families and residents who call it home. Across the board, the reviews paint a picture of a beautiful, well-run community that feels like a resort in the middle of everyday life. People repeatedly describe the property as clean, modern, and thoughtfully designed, with amenities and spaces that invite residents to stay active and engaged. Several families emphasize how safe and well-maintained the environment is, noting that the staff are friendly, attentive, and genuinely caring. For many, The Glen is a place where residents are not just housed but welcomed into a warm, family-like atmosphere.

A large portion of the praise centers on the people who work there. The Glen's staff - from memory care specialists to nurses, aides, and maintenance crews - are repeatedly described as resident-focused, patient, and capable. Families speak of staff who invest time in each person's needs, celebrate small joys, and create moments of connection through music, games, gardening, and other activities. Names such as Dottie, Theresa, Colby, and the various technicians surface as standouts who help residents feel seen and valued. The memory care unit, in particular, is highlighted for its close-knit feel, with families forming friendships with other residents' families and appreciating how staff remember individual stories and requirements. The sentiment that "this is the care I want my loved one to have" resonates in several reviews.

Beyond the personal touch, several reviewers point to practical strengths that bolster quality of life. The Glen is described as a place where independence can be balanced with support: in-room laundry options, activities tailored to individual interests, and opportunities to participate in daily routines at a comfortable pace. Reviews also stress the facility's commitment to health and rehabilitation, noting that The Glen has equipment and resources typically found in a physical therapy setting. The manor - The Glen's memory care neighborhood - receives particular praise for its specialized programming and the compassionate care of staff who understand the unique needs of memory-impaired residents. The overall vibe of care is summed up by several families as "home" rather than "facility," a distinction that keeps residents engaged and families reassured.

Yet no review collection would be complete without acknowledging outliers and concerns that some families experienced. One family recounts moving a loved one from The Madison to The Glen in 2022, only to confront troubling issues that they felt were mishandled. They describe a higher cost, cocktail parties where a resident with pain medications was served alcohol, and a disturbing incident in which a fall occurred after a tailgate event. They allege that hospital visits followed and that administration did not take decisive steps to protect their loved one. Compounding the worry, they report that a convicted felon was allowed to volunteer for probation hours and that this person purportedly stole from the resident. The account concludes with the heartbreaking note that, after funds ran out, the relative passed away, leaving a lasting impression of what they felt was a breakdown in care and accountability.

Other reviews focus on end-of-life experiences and administrative responses. One family describes a painful period during which end-of-life care was managed with a sense that the facility prioritized money over empathy. They recount being told one thing by staff about donation logistics, only to find themselves charged unexpectedly when they had expected a different outcome. They underscore a need for better communication and for staff to honor commitments during times of grief. Still another family shares a long-running concern: after five years in the memory care unit, they felt the quality of care declined, particularly during the pandemic. Reports of food left uneaten, dirty rooms, odors, and perceived neglect led to meetings with administrators that did not translate into the improvements expected by loving families. The impression left is that, in some cases, the institution's management and protocols did not meet the standards families were promised.

Amid these mixed notes, there are also shining testimonials to the impact The Glen has on families. A number of residents' relatives celebrate dramatic positive changes: a 96-year-old father who remains active and well cared for; a mother who thrives with daily activities and a staff that makes her feel at home; a grandmother who loves the singing and the social programs; and a family grateful for the sense of community that has formed among those connected to the Glen. Even when affordability is a concern, the warmth and the space's attitude toward rehabilitation, social engagement, and personal dignity come through as a strong throughline in most of the positive reviews. For these families, The Glen represents a rare blend of resort-like amenities, professional care, and heartfelt attention.

In the end, The Glen appears to be a community with considerable strengths and a substantial positive impact on many residents and their families. The facility's undeniable beauty, clean environment, and robust programming are frequently praised, as is the professional, compassionate staff who go out of their way to keep residents engaged and safe. At the same time, the collection of experiences also serves as a sober reminder that no senior living community is perfect for every person or every moment. The accounts of costly surprises, safety concerns, and perceived lapses in communication during vulnerable times highlight the critical importance of due diligence for prospective families. If you're considering The Glen, it may be wise to visit multiple times, ask pointed questions about medication safety, staff background checks, end-of-life protocols, and financial transparency, and seek firsthand opportunities to observe how the team handles both routine days and the more challenging moments in care.

This area of Greensboro, Georgia offers a mix of conveniences and amenities that cater to seniors looking for a peaceful and comfortable living environment. With multiple places of worship nearby, such as New Covenant Church Of God and Calvary Baptist, residents can easily practice their faith. There are also several restaurants in the vicinity, like Cotton's Corner Kitchen and Los Torres Mexican Grill, providing options for dining out. The healthcare needs of seniors are well-covered with various physicians' offices, pharmacies, and St Mary's Good Samaritan Hospital within close proximity. Additionally, parks like Robinson Park offer opportunities for outdoor recreation and relaxation. Overall, this part of Greensboro provides a safe and friendly community for seniors to consider calling home.

Places of Worship

• New Covenant Church Of God (0.3 miles)
• New Life Christian Ministry (0.4 miles)
• Calvary Baptist (0.5 miles)
• Faith Ministeries (1.1 miles)
• New Life Christian Ministry International (1.6 miles)
• MacEonia Baptist Church (1.6 miles)
• FUMC Greensboro- Broad Street Campus (1.9 miles)

Restaurants

• The House of Jack (0.3 miles)
• Cotton's Corner Kitchen (0.3 miles)
• Tastee Chick (1.7 miles)
• Los Torres Mexican Grill (1.8 miles)
• Oconee Brewing Company (1.8 miles)
• China (1.8 miles)
• Dq Grill & Chill (3.8 miles)

Transportation

• Greene County Airpark (3J7) (1.1 miles)
• U-Haul Neighborhood Dealer (2.2 miles)
• Bus Stop (4.3 miles)
• Wildwoods Taxidermy (7.7 miles)

Physicians

• Greensboro Dialysis Nephrology Facility (1.5 miles)
• Atlanta Center For Urology (1.8 miles)
• Athens Neurological Assoc (1.8 miles)
• Coe Elizabeth A DO FAAFP (7.9 miles)
• Family Medical Associates (7.9 miles)
• Georgia Regents Medical Associates Lake Oconee (10.4 miles)
• Warren, Ramona D Dr (10.6 miles)

Hospitals

• St Mary's Good Samaritan Hospital (1.5 miles)
• St Mary's Good Samaritan Hospital (9 miles)

Parks

• Robinson Park (1.6 miles)
• Union Point Historic District (5.4 miles)

Pharmacies

• Walgreens (1.7 miles)
• Hunters Drug Store (1.8 miles)
• Oconee Valley Healthcare Pharmacy (2.3 miles)
• Health Mart Pharmacy (5 miles)
• CVS Pharmacy (10.4 miles)
• Compounding Specialists At Lake Oconee (10.4 miles)
• Lake Country Compounding & Wellness (13.2 miles)

Cafes

• East Twenty Coffee Roaster Greensboro (1.8 miles)
• Cafe 44 (9.9 miles)

Theaters

• Parkside Main 8 (10.7 miles)