Jackson Personal Care Home II

Pros

• The staff are friendly, helpful, and attentive, making residents feel cared for.
• The facility is consistently clean and well-maintained.
• Paul is extremely helpful, patient, and kind, going above and beyond for residents.
• Eddy is caring and friendly, providing excellent care during critical times.
• The PT/OT, nurses, CNAs, and all staff are compassionate, empathetic, and supportive.
• Kim Ridley and the activities team create a fun, engaging environment with creative events.
• Yolanda Fears leads the dietary team and delivers meals prepared with care and attention to residents' needs.
• The maintenance team, especially Nate and Paul, is courteous, professional, and quick to respond.
• The director and administrative staff demonstrate professionalism of the highest order.
• Families consistently express gratitude for the staff's dedication and the positive experience.

Cons

• They reported very limited interaction with staff, even though the staff were pleasant and nice.
• They noted that no one came into the room to ask if she needed anything or to inquire how she was doing, indicating a lack of attention.
• They described waiting 3.5 hours without any check-in or assistance during the visit.

Review

Westbury Center of Jackson comes across in these observations as a bright, welcoming place where cleanliness meets compassionate, hands-on care. Visitors repeatedly point to a facility that feels fresh and well-kept, with hallways and rooms that look cared for and free from the usual nursing home odor. They emphasize that the staff are not only professional but genuinely approachable - quick with a smile, ready to greet visitors and residents alike, and eager to lend a hand whenever needed. The overall impression is one of a calm, orderly environment where residents can feel safe and well cared for.

Across the staff, several individuals stand out for going above and beyond. Paul is frequently singled out as exceptionally helpful, patient, and kind, a person whose "extra, extra" effort makes a real difference in daily life for residents and their families. Eddy earns similar praise for his caring nature and friendliness, with one review noting how he helped during a particularly challenging time for a family and even secured a protective head wrap to support a self-reliant resident after a fall. Carolyn, the social worker, is also recognized for her supportive role, along with the broader team that includes admissions staff and others who participate in the ongoing care of loved ones. The gratitude expressed toward Paul, Eddy, and Carolyn reflects a culture of attentive, responsive teamwork that residents and families come to rely on.

The care at Westbury extends across multiple departments, with residents and their families highlighting the dedication of the PT/OT teams, nurses, CNAs, and the broader support staff. One reviewer notes the director and the entire team's professionalism as a standout experience during a mother's stay, praising the level of care as both compassionate and highly organized. In several accounts, staff are described as empathetic, supportive, and patient, and the sense that care is cohesive and well-coordinated is a recurring theme. Even during stressful moments, families express confidence that staff work together seamlessly to ensure residents receive the dignity and attention they deserve.

A major emphasis in the praise for Westbury is the vibrant activities and dining experience, which many reviewers say significantly enhances daily life for residents. Kim Ridley, the activities director, receives frequent accolades for creating engaging and joyful programming. Families describe mornings or afternoons outside the activity room as crowded with residents visibly enjoying the events, with residents often recounting the fun they have during daily activities. Yolanda Fears, the dietary manager, is celebrated for meals that residents feel are made with love and care, emphasizing quality, flavor, and attentiveness to residents' needs. The activity team's energy is echoed by comments about the kitchen and dining staff - Peaches is praised for her dedication and meticulousness in ensuring plates are hot and the dining room runs smoothly, with other mentions highlighting Shana in admissions, Joy in financials, and the broader team as consistently supportive and welcoming.

Cleanliness and safety are consistently noted as strong points. Reviewers mention a sense of security with a new face-check-in system and a feeling that safety measures are a positive step for both patients and visitors. The physical environment is described as bright and inviting, with well-maintained rooms and a pleasant overall atmosphere. Even when interactions with staff are limited due to the demands of care, the warmth and readiness of staff to assist are clear through the compliments given to those who do engage.

Family testimonials further underscore the trust families place in Westbury. Several reviews recount long-term stays and admissions for multiple relatives, all accompanied by consistent expressions of gratitude for professional, compassionate care. One reviewer describes seeing their husband settle in over four months, noting the staff's professionalism and willingness to help. Others describe the sense of relief and assurance that comes from knowing a loved one is in capable hands - people feel heard, respected, and valued by the team, from the maintenance staff who handle practical needs to the leadership and clinical staff who coordinate care and keep residents engaged and comfortable.

Overall, the collection of observations paints a portrait of Westbury Center of Jackson as a facility that excels in both the clinical and human sides of care. The staff - especially those highlighted by name - are described as not only competent and reliable but also genuinely kind and generous with their time and attention. The environment is described as clean, safe, and welcoming, with a strong emphasis on meaningful activities, nourishing meals, and responsive, respectful interactions between staff, residents, and families. This combination of professional excellence and heartfelt care appears to be what many families remember most fondly about their experiences at Westbury, leaving them with a sense of peace and gratitude for the people who care for their loved ones.

Places of Worship

• Faith Ministeries (0.5 miles)
• New Covenant Church Of God (0.8 miles)
• New Life Christian Ministry (0.9 miles)
• New Life Christian Ministry International (1 miles)
• Calvary Baptist (1 miles)
• FUMC Greensboro- Broad Street Campus (1.3 miles)
• Springfield Baptist Church (1.4 miles)

Restaurants

• The House of Jack (0.7 miles)
• Cotton's Corner Kitchen (0.9 miles)
• Tastee Chick (1.1 miles)
• Los Torres Mexican Grill (1.2 miles)
• Oconee Brewing Company (1.2 miles)
• China (1.2 miles)
• Dq Grill & Chill (3.2 miles)

Physicians

• Greensboro Dialysis Nephrology Facility (0.9 miles)
• Atlanta Center For Urology (1.2 miles)
• Athens Neurological Assoc (1.2 miles)
• Coe Elizabeth A DO FAAFP (7.4 miles)
• Family Medical Associates (7.4 miles)
• Georgia Regents Medical Associates Lake Oconee (9.9 miles)
• Warren, Ramona D Dr (10.1 miles)

Hospitals

• St Mary's Good Samaritan Hospital (1 miles)
• St Mary's Good Samaritan Hospital (8.4 miles)

Parks

• Robinson Park (1 miles)
• Union Point Historic District (6 miles)

Pharmacies

• Walgreens (1.1 miles)
• Hunters Drug Store (1.2 miles)
• Oconee Valley Healthcare Pharmacy (1.7 miles)
• Health Mart Pharmacy (5.6 miles)
• CVS Pharmacy (9.8 miles)
• Compounding Specialists At Lake Oconee (9.9 miles)
• Lake Country Compounding & Wellness (12.6 miles)

Cafes

• East Twenty Coffee Roaster Greensboro (1.2 miles)
• Cafe 44 (9.4 miles)

Transportation

• U-Haul Neighborhood Dealer (1.6 miles)
• Greene County Airpark (3J7) (1.7 miles)
• Bus Stop (3.7 miles)
• Wildwoods Taxidermy (8.3 miles)

Theaters

• Parkside Main 8 (10.2 miles)