Pond View Personal Care Home

Pros

• The staff are friendly, professional, and genuinely caring, often going above and beyond for residents.
• The atmosphere is warm, welcoming, and uplifting, making residents feel at home.
• The facility is clean and well-maintained, with no unpleasant odors.
• The administrator and director of nursing are wonderful, knowledgeable, and deeply passionate about residents' well-being.
• The activities program is diverse, engaging, and keeps residents active and entertained.
• The living environment is comfortable and well-kept, with amenities that foster socialization and relaxation.
• The kitchen staff are amazing, and meals are prepared in a clean, pleasant setting.
• Families praise the staff for being attentive, responsive, and compassionate.
• Overall, reviewers consistently recommend Pruitt Health Fitzgerald as a solid choice for long-term or rehab care.

Cons

• The reviewer described some staff as rude and disgusting.
• One reviewer warned that only someone who despises their loved one would choose this facility.
• The reviewer claimed staff misrepresented a resident's ability to walk, leading to a fall after discharge.
• The reviewer alleged that safety measures were used as restraints and that family input was not respected.
• A reviewer claimed a cousin's rehab stay was about insurance money and did not provide proper rehabilitation.
• The reviewer criticized Dr. Sinclair as horrible.
• The reviewer recounted repeated falls and a hospitalization with a ventilator.
• The reviewer noted the parking lot needs resurfacing.

Review

Pruitt Health Fitzgerald Nursing Home has earned a reputation among residents, families, and visitors for a warm, welcoming atmosphere and a strong emphasis on cleanliness. Across multiple accounts, the moment you walk through the doors you're met with friendly, reassuring smiles from a staff that many describe as genuinely kind. The environment is consistently described as uplifting and peaceful, and the absence of unpleasant smells is repeatedly highlighted as a sign of the meticulous care and attention given to the building and its residents. In short, the setting itself often feels like a home rather than a clinical facility.

The staff emerge in many reviews as one of the facility's most consistently praised assets. They are described as professional, skilled, and deeply caring, with many team members going above and beyond to ensure residents' needs are met. Families and visitors frequently note the administrator's leadership and the dedication of the Director of Health Services (DHS) as driving forces behind a culture of compassion. The care staff are praised for assisting with daily activities and offering emotional support, and several comments point to a sense of partnership between the staff and families in prioritizing residents' comfort and dignity. The blend of warmth and competence is repeatedly presented as what elevates the experience at Pruitt Health Fitzgerald.

The physical plant and its programming consistently receive positive attention as well. Reviewers describe well-maintained, comfortable living spaces with an array of amenities and communal areas designed for socializing, relaxation, and activity. The building is noted for safety and security features, including a lock on the doors and a sign-in process for visitors, which contribute to a secure feeling for families. The activities program is described as diverse and engaging - ranging from arts and crafts to exercise sessions - helping residents stay active and connected to a vibrant community. Kitchens and dining are often singled out as well-run, with a clean environment and attentive kitchen staff keeping residents nourished and satisfied.

Among the strongest endorsements are heartfelt affirmations from residents and their families who feel valued and cared for. Several reviews mention how loved ones express genuine affection for the staff, how visits feel warmly received, and how family nights and other events foster a sense of togetherness. One reviewer even captures a sentiment heard many times: that, in this setting, attention to residents' well-being is a constant priority. The overall message from these accounts is that Pruitt Health Fitzgerald can be a place where residents feel at home, supported by a team that takes pride in hospitality, cleanliness, and respectful care.

Of course, a comprehensive view would be incomplete without noting the concerns some reviewers raise. A few describe experiences that stand in sharp contrast to the majority positivity. Some reviews mention rude or dispassionate behavior from certain staff members, or criticisms of communication practices. There are explicit cautions about medical and rehabilitation experiences, including allegations that a doctor's oversight was lacking at times and that rehabilitation services did not always meet expectations. A commonly echoed worry concerns falls and safety-related incidents, with one account recounting a serious deterioration in a resident's condition after questionable assurances about independence. These comments remind prospective families that, as with any facility, quality can vary by department and individual, and that close oversight and open dialogue with clinicians are essential.

Other critical notes touch on logistics and facility upkeep. A few reviewers point to the physical environment beyond the interior's warmth, noting that parking lots could use resurfacing and suggesting that residents would benefit from having telephones in their rooms to facilitate family check-ins. Some recount experiences during rehab stays that left them dissatisfied with the pace or perceived effectiveness of therapy, and a handful of comments emphasize the importance of clear expectations and regular, reliable communication with the care team. Yet even among these concerns, there are mentions of staff members who stand out for their dedication, including nurses and aides who are described as especially compassionate and responsive, and administrators who respond to feedback with seriousness and care.

Taken together, the collection of reviews paints a nuanced portrait of Pruitt Health Fitzgerald Nursing Home. On the positive side, it is a facility that many residents and families praise for its warmth, its clean and orderly environment, and its culture of attentiveness led by a committed leadership team. The dining, activities, and social aspects are frequently highlighted as strengths, helping to create a sense of community and belonging that many residents and families value deeply. On the other hand, several reviews call attention to inconsistencies in care experiences, from clinical judgment and rehabilitation to day-to-day responsiveness. These voices suggest that, for some families, the decision to entrust a loved one to this facility should come with careful consideration, a personal visit, and ongoing conversations with the care team to ensure alignment with expectations and needs.

If you're evaluating Pruitt Health Fitzgerald for a loved one, this mix of perspectives underlines the importance of touring the facility, meeting the administrator and DHS, and speaking with current residents and their families. It's clear that the home succeeds at fostering a welcoming, clean, and supportive environment where many residents thrive and feel valued. At the same time, it's wise to probe specific areas - rehabilitation quality, medical oversight, safety measures, and communication practices - to confirm that the care plan and daily experience will meet your loved one's particular requirements. In the end, for some, the facility represents the compassionate, home-like care they seek; for others, it may prompt careful vetting to ensure comfort, safety, and consistent quality across all aspects of living and care.

This part of Fitzgerald, Georgia, offers convenient access to healthcare services with several physicians and pharmacies located within a short distance. There are also two hospitals nearby, Dorminy Medical Center and Irwin County Hospital, ensuring quality medical care is easily accessible. In terms of dining options, there are a variety of restaurants to choose from including Ils, KFC, Subway, and Just 4 U Vegan Market. Places of worship such as the Southern Baptist Convention and First Baptist Church are in close proximity for those seeking spiritual fulfillment. The area also boasts recreational opportunities with parks like Blue and Gray Park and Wheeler Park nearby. Overall, this part of Fitzgerald provides a balanced mix of amenities essential for comfortable senior living.

Physicians

• Phoebe Dorminy Family Care (0.2 miles)
• South Central Primary Care Cen (0.2 miles)
• Dr. Edd Jones, LLC (0.2 miles)
• South Health District (0.6 miles)
• Children's Medical Center PC (0.8 miles)
• South Central Primary Care (6.8 miles)
• Irwin Family Medice (6.8 miles)

Hospitals

• Dorminy Medical Center (0.3 miles)
• Irwin County Hospital (6.8 miles)

Restaurants

• Ils (0.5 miles)
• KFC (0.5 miles)
• Subway (0.6 miles)
• Just 4 U Vegan Market (0.6 miles)
• Domino's Pizza (0.6 miles)
• Holt's Bakery (0.6 miles)
• Huddle House (0.7 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Colony Discount Drugs (0.7 miles)
• The Medicine Cabinet of Ocilla (6.9 miles)
• Health Mart Pharmacy (6.9 miles)
• Good Neighbor Pharmacy (7.5 miles)
• Ocilla Pharmacy (7.5 miles)

Places of Worship

• Southern Baptist Convention (0.6 miles)
• Baptist Director of Missions (0.6 miles)
• First Baptist Church (0.6 miles)
• Southern Baptist Convention (0.7 miles)
• Church of Christ (0.8 miles)
• Victory Baptist Church (0.9 miles)
• New Beginnings Christian Church (0.9 miles)

Cafes

• Cafe Budapest (0.7 miles)
• The Shoppes At Fourth & Cherry (7.5 miles)

Parks

• Blue and Gray Park (0.8 miles)
• Wheeler Park (1.3 miles)
• Legion Park (1.5 miles)

Theaters

• Fitzgerald Grand Theatre (0.9 miles)

Transportation

• Fitzgerald Airport (1.2 miles)
• U-Haul Neighborhood Dealer (2.2 miles)