Shirley & Naomi Private Home Care Services

Pros

• Ms. Joan is personable, professional, and compassionate.
• She educates her staff to deliver the best possible care for clients' conditions.
• Ms. Joan and her nurse promptly conduct assessments at times convenient for families.
• Tammy and Alice provide top-notch care with love and compassion.
• The agency shows a strong dedication to client care, with training that builds staff confidence.
• The services are highly recommended for reliable and heartfelt care.
• Ms. Joan's experience makes clients feel comfortable and well cared for.
• The team, including Kimberly and Brenda, is described as a godsend by families.
• Ms. Joan helps families gain skills and certifications to care for loved ones at home when possible.

Cons

• A reviewer felt that the way Ms. Joan spoke to their nephew and sister was totally unacceptable, especially during home visits that disrupted their environment.
• A client warned prospective clients not to use the agency, stating that people should not let this business service them.

Review

The experiences shared about Shirley and Naomi Private Home Care Services, LLC paint a picture of a business built on genuine care, flexibility, and a deep commitment to their clients. One family recalls reaching out to Ms. Joan, the owner, during a time when they were still weighing options for their mother's care. What stood out from the very first contact was Ms. Joan's warmth and non-pushy approach. She listened carefully, remembered every detail from prior conversations, and organized an assessment at a time that suited the family's schedule. This level of attentiveness from the outset set a tone of trust and respect that carried through the entire relationship.

Beyond the initial meeting, the family notes that Ms. Joan didn't stop at a friendly conversation; she actively educated her staff to ensure the highest standard of care for their mother's complex needs. Even in moments when a scheduled Aide failed to show up, Ms. Joan herself stepped in to provide help, underscoring the agency's dedication and willingness to go the extra mile. The team included two Aides who consistently delivered compassionate, high-quality care - Ms. Tammy and Ms. Alice - who treated the mother with the kind of consideration and respect you'd expect for a family member. Their approach made the family feel that their mother was truly in capable, loving hands, to the point where they wished the arrangement could have continued, had circumstances allowed.

The dedication described isn't limited to a single caregiver or episode. The reviewer emphasizes the owner's deeper commitment to training and guiding the entire staff, coupled with the Nurse's hands-on teaching, which collectively imbue caregivers with confidence and the ability to provide care that's not only competent but infused with love and compassion. This emphasis on professional development reflects a culture at the agency that prioritizes consistent, heart-centered care across the board, a quality that resonates with families seeking reliable, heartfelt support for their loved ones.

Another reviewer's experience highlights how professional and compassionate introductions can lead to long-term, practical outcomes. When the agency was first engaged to assist a father, Ms. Joan conducted a thorough and respectful interview and demonstrated a clear understanding of the family's needs. The same caregiver then helped empower the family to become skilled and certified to take over the caregiving themselves when the father moved in with them. This practical, personalized approach - taking time to understand unique needs and providing detailed guidance - went above and beyond initial expectations. The reviewer appreciated the accessibility and responsiveness of Ms. Joan, and their high level of satisfaction culminated in a strong recommendation for the agency.

There is a recurring thread of genuine appreciation for the people who staff Shirley and Naomi Private Home Care Services. The latter reviews specifically name Ms. Joan as personable and experienced, capable of making the mother feel comfortable every day. The entire team is described as offering compassion, professionalism, and meticulous attention to detail, qualities that reassure families about the well-being of their loved ones. The current aides, Kimberly and Brenda, are singled out as a godsend, signaling that the care team has become an extension of the family - reliable, supportive, and deeply invested in the client's daily comfort and safety.

Yet, not every experience met the high watermark described by others. One family offered a contrasting perspective, sharing a concern about the way the owner spoke to a nephew and sister during a home visit. They described this interaction as unacceptable and noted that it disrupted their home environment. The reviewer insisted that in their experience, they have not felt cared for in the way they hoped since their mother's passing in 2016. The sentiment concludes with a cautionary note to prospective clients: from one client to another, they advise potential customers not to let the business service them, signaling that not all encounters may align with every family's expectations or communication style.

Taken as a whole, the testimonies present Shirley and Naomi Private Home Care Services, LLC as a company deeply anchored in compassionate care, robust training, and a responsive, client-centered ethos. The owner's hands-on involvement - whether through direct patient care, staff education, or facilitating family empowerment - emerges as a core strength. The praise for Tammy, Alice, Kimberly, and Brenda underscores that a dedicated team can make a profound difference in the day-to-day experience of caregiving, offering comfort, trust, and a sense of security for families navigating difficult times. While every family's experience may vary, the prevailing narrative here is one of appreciation, gratitude, and a hopeful recommendation for those seeking heartfelt and capable in-home care.

Ellenwood, Georgia offers a convenient location for seniors looking for accessible amenities and services. With multiple pharmacies within a short driving distance, such as Walgreens and CVS Pharmacy, you will have easy access to your medication needs. There are also various dining options nearby, including fast food restaurants like McDonald's and Chick-Fil-A, as well as sit-down cafes like Eat More Korean. For medical care, there are several physicians' offices in close proximity, such as Village Overlook and Peachtree Vascular Specialists, PC. Additionally, Ellenwood has parks like Memorial Park for outdoor recreation and hospitals like Children's Healthcare for any healthcare needs. The area also offers transportation options through U-Haul Mobility & Storage at Eagles Landing. Overall, Ellenwood provides a convenient and well-equipped environment for senior living.

Pharmacies

• Walgreens (1.7 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.1 miles)
• Moye’S Pharmacy (4.7 miles)
• Walgreens (6 miles)

Restaurants

• McDonald's (2.3 miles)
• Chick-Fil-A (3.3 miles)
• Zaxby's (3.4 miles)
• Popeyes Louisiana Kitchen (3.4 miles)
• Waffle House (3.8 miles)
• Arby's (4 miles)
• McDonald's (4 miles)

Physicians

• Village Overlook (3.4 miles)
• Peachtree Vascular Specialists, PC (4 miles)
• Hicks David W DDS (4 miles)
• Clayton Eye Center (4.3 miles)
• Kelly Rich, MD (4.3 miles)
• For Eyes (5 miles)
• Southern Crescent Endoscopy (6.3 miles)

Cafes

• Eat More Korean (4.1 miles)
• Starbucks (6.7 miles)

Theaters

• AMC Southlake 24 (4.4 miles)
• Starlight Six Drive-In (8.4 miles)

Parks

• Memorial Park (4.8 miles)
• Forest Park Recreation & Parks (5.7 miles)
• Glen Emerald Park (8.7 miles)

Places of Worship

• Kelley Chapel United Methodist Church (6.5 miles)
• Mountainside Seventh Day Adventist Church (7.8 miles)

Hospitals

• Children's Healthcare (6.9 miles)
• Southern Regional Health System (7.2 miles)
• Labor & Delivery (7.2 miles)

Transportation

• U-Haul Mobility & Storage at Eagles Landing (7 miles)