Heritage Inn

Pros

• The staff at Heritage Inn are described as absolutely wonderful, caring, and professional.
• Administrators and management are noted for compassion, support, and a calming, sincere approach to resolving issues.
• Families report that care plan meetings leave them feeling heard and respected.
• Nurses and CNAs, including Mary, Ashley, Nick, Travis, Tiffany, and Lexi, are praised for their care and compassion.
• Administrative staff such as DeAnn, Bobby Sue, Amy, and Shannon are described as wonderful.
• The facility hosts meaningful family events and maintains a welcoming, well-organized environment.
• In memory care, the care is described as fantastic and supportive, with staff going above and beyond.

Cons

• They would not recommend this facility to anyone who is sick and needs medical attention.
• They caution against sending a loved one here if medical attention is needed, because care may be lacking.
• The administration are 100% horrible.
• They don't have enough staff to care for the residents, because the staff is uncared for and underpaid.
• The people from the agencies are mean to the residents.
• They lie about sending someone but still don't, until hours later.
• They will let family sit in wet clothes in a wet bed for hours on end.
• There had been no change in the care she should be receiving after a month.

Review

Heritage Inn Nursing Home has drawn a wide range of responses from families and residents, with stories that run from deep gratitude to sharp disappointment. Several reviewers describe a facility and a staff that genuinely care for their residents, celebrate milestones, and stay engaged with families. One family member recalls a touching moment with her grandmother Veronica Adams, noting that after a simple request for a new calendar, the staff promptly placed it on the wall, a small gesture that left a lasting impression. The sentiment is echoed by others who praise the nursing and care staff for their attentiveness and warmth, particularly highlighting the memory care unit where their loved ones have thrived under compassionate supervision.

In many accounts, the people delivering day-to-day care are singled out for praise. Names like Mary, Ashley, Nick, Travis, Tiffany, Lexi, along with the Head of Nursing, are mentioned as dedicated professionals who provide thoughtful and patient care. Families also commend the administrative team for their helpfulness and approachability; DeAnn, Bobby Sue, Amy, and Shannon are cited as examples of staff who work to make families feel supported. The facility is described as actively fostering a sense of community, with events designed for families to participate in, such as Mother's Day, Thanksgiving, and Christmas, as well as family nights that help keep loved ones connected to home life.

There is particular appreciation from families dealing with memory care or end-of-life situations. A reviewer whose husband was in the memory care unit described the staff as fantastic, noting exceptional compassion from Nic and Mary who supported both the patient and the family through a difficult period. Another account highlights the care given to a family member in hospice, praising the caregivers for their patience, care, and professionalism during an emotionally challenging time. In these stories, the nurses, CNAs, and administrative leaders are portrayed as a cohesive team, capable of delivering high-quality care while maintaining personal, human connections with both residents and families.

However, not all reviews align with that positive portrait. A series of updates from August 2024 details significant concerns about medical attention and responsiveness. One family member reported that after a month in the facility, there was little progression in the care their sister needed, despite repeated discussions with the DON and the wound care team, and they warned potential residents not to place loved ones there if they require ongoing medical attention. A subsequent care plan meeting with the administrator was described as a hopeful moment, with the administrator coming across as compassionate and earnest about resolving issues. Still, the lingering impression from earlier comments was one of ongoing frustration and a sense that care did not meet expectations for medical needs, prompting warnings to others about the level of care.

The reviews also include critical perspectives about management and staffing. One reviewer asserted that the facility has serious problems with care delivery and communication, urging others not to entrust their loved ones there if medical attention is essential. Another perspective claims a lack of staff and underpayment, with accusations that agency staff are treated poorly and are not supported adequately, leading to concerns about overall care quality. These accounts contrast sharply with other positive statements, highlighting a tension between administrative responsiveness and day-to-day care experiences in certain circumstances.

There are also more general, mixed observations about the facility's infrastructure and operations. A reviewer noted a comfortable environment with adequate parking and a reasonable number of handicapped spaces, describing the building as well-kept and well-organized with 117 beds and rehab services available at the location. This practical snapshot - ease of access, facility condition, and the option for rehabilitation - appears alongside testimonials that emphasize the human aspects of care. Another historical note mentions a past positive experience from 2019, suggesting that the facility has long-standing relationships with residents and families who have had favorable memories of staff and leadership during that period.

Taken together, the collection of impressions paints a picture of Heritage Inn Nursing Home as a place of dual realities. For some families, it is a haven where staff demonstrate genuine compassion, provide meaningful activities, and create a comforting environment for memory care and hospice moments. For others, especially those facing complex medical needs or systemic staffing challenges, the experience can feel inconsistent, with frustrations about medical attention, communication gaps, and administrative responsiveness echoing through their comments. The most compelling throughline is a clear demonstration of care being both deeply personal and highly dependent on specific circumstances, including which unit a resident is in, which staff members are on duty, and how effectively management engages with families to address concerns. Prospective families may find guidance in these accounts to visit, ask pointed questions about care coordination and medical responsiveness, and seek assurances about how the facility plans to balance compassionate, person-centered care with the realities of staffing and medical needs.

This part of Barnesville, Georgia is a charming and convenient area with a variety of amenities to enhance your quality of life. With several pharmacies nearby such as CVS and Walgreens, you can easily access your medication needs. There are also reputable physicians in close proximity for your healthcare needs. In terms of dining options, there are local restaurants like Mama's Kitchen and Maxi's Family Restaurant offering delicious meals. If you enjoy the outdoors, Indian Springs State Park and High Falls State Park provide opportunities for relaxation and recreation. Overall, this area offers a mix of essential services, dining options, and recreational activities making it a great choice for senior living.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Ingles Market Pharmacy (0.3 miles)
• Hines Prescription Shop (1 miles)
• Servemed Pharmacy (10.6 miles)
• City Pharmacy of Zebulon PC (10.7 miles)
• Fred's Pharmacy (10.9 miles)
• Walgreens (12.3 miles)

Places of Worship

• Jesus Christ Delidereint Center (0.4 miles)
• Barnesville Revival Center (0.5 miles)
• Church Of The Nazarene (0.6 miles)
• Southern Baptist Convention (0.7 miles)
• Barnesville First (0.8 miles)
• Impact Christian Ministries (0.9 miles)
• Whites Chapel CME Church (1.1 miles)

Physicians

• Drs. Woodall, Wilson and Manley (0.7 miles)
• Thomaston Ob Gyn Group (1 miles)
• Zoe CNTR For Ped Adol (2.9 miles)
• Zoe Pediatrics (2.9 miles)
• Eye Can See 2 (10.7 miles)
• Griffin Pediatrics (11.9 miles)
• Coker Pediatrics (12 miles)

Restaurants

• Mama's Kitchen (0.8 miles)
• Maxi's Family Restaurant (0.9 miles)
• Cubanos (0.9 miles)
• Country Kitchen (3 miles)
• Tims Lighthouse Seafood Buffet and Country Cookin (5 miles)
• Valencia Express (9.6 miles)
• Krispy Krunchy Chicken (9.8 miles)

Cafes

• Royal Tea Pot (0.9 miles)
• Starbucks (12.2 miles)

Transportation

• U-Haul (1 miles)
• Thomaston-Upson County Airport (OPN) (8.6 miles)

Parks

• Indian Springs State Park (12.3 miles)
• High Falls State Park (12.5 miles)

Hospitals

• Monroe County Hospital (13 miles)