3554 Evangeline Drive, Augusta, GA 30906
For more information about senior living options: (866) 208-4318
Overall Review of House Of Angels Pch
Pros
The organization is described as a gift to the community.- Chandra is described as a caring soul.
- Julissa Abraham and Laquita Ward are described as excellent, professional, and caring.
- Visiting Angels are a blessing during times of need; they are kind, caring, and trained to handle the most difficult part of elderly home care.
- The team handles issues promptly and communicates in a timely manner.
- Sue provides scheduling that is excellent and is available seven days a week.
- Bo is consistently on time, pleasant, and willing to help.
- Ashley Boese is extremely caring and highly recommended.
Cons
The agency left the reviewer high and dry twice in one week.- The agency could not provide a replacement when a caregiver called out, suggesting they lack adequate staff.
- The reviewer was told by a home health professional that the agency does not have adequate staff.
- This caused the reviewer significant frustration and anxiety while seeking alternatives.
- The reviewer warns others not to hire the agency.
Review
This Augusta, GA-based in-home care service is best suited for families seeking a warm, person-centered approach to elderly support that lets a loved one remain at home. The community shines with caregivers who connect deeply, provide hands-on assistance, and coordinate medical or recovery needs with real empathy. It is especially strong for post-surgical recovery, memory- or function-limiting challenges, and daily tasks that require a respectful, companionship-rich presence. When a family prioritizes reliable scheduling, accessible communication, and a caregiving team that treats elders with genuine care, this option stands out as a top choice.
Nevertheless, potential buyers should note that this service may not be the best fit for households requiring unwavering, strictly guaranteed staffing. A few reviews flag episodes where a caregiver was unable to show up and replacements were slow to arrange, creating anxiety and gaps in coverage. For families that cannot tolerate any interruption in care, or that need constant 24/7 supervision with immediate back-up, exploring alternatives, whether another home-care provider or a facility with on-site, guaranteed staffing, is prudent. The reality of caregiving work means scheduling resilience should be tested upfront.
The principal strengths lie in the human touch: highly compassionate, well-trained CNAs, and a commitment to going beyond the basics. Caregivers are praised for punctuality, warmth, and the ability to handle difficult moments with composure, from medical needs to emotional steadiness during crises. The agency’s coordination team, illustrated by consistently responsive scheduling support and hands-on nurse involvement, helps families feel seen and informed. When emergencies arise, the care team has demonstrated the capacity to meet families at critical points, transporting presence from hospital stays to home recovery, and even performing small but meaningful daily tasks that restore a sense of normalcy.
Evidence across multiple experiences shows a pattern: remarkable caregiver relationships, reliable on-site attentiveness, and a strong sense of tinkering the care to fit the family’s rhythms. Clients recount caregivers who stay through tough moments, offer practical help like meal preparation or light housekeeping, and maintain a steady, reassuring presence. The caregiver pool is described as professional, patient, and genuinely devoted to the well-being of the elder. That depth of commitment is the core offset to occasional scheduling hiccups, and it explains why many families become long-term clients or repeatedly return to this service for repeat needs.
To make a sound decision, families should approach with a concrete plan. Confirm which caregiver matches are available for the essential hours, request a backup roster in case of illness or absence, and insist on a written care plan that outlines medical tasks, safety protocols, and escalation steps. Clarify pricing, minimum hours, and any minimum-visit requirements, so expectations align with reality. If medical oversight is important, verify RN involvement and the scope of tasks the team can safely support at home. Proactively discuss weekend coverage and after-hours accessibility, and negotiate a short trial period to test fit and reliability without long-term commitment.
Ultimately, this community earns its stripes through authentic care, meaningful caregiver relationships, and a readiness to adapt to families’ needs. For those who prize warmth, responsiveness, and a home-based caregiving model, it remains one of the strongest contenders in Augusta. If, however, the priority is perfectly predictable staffing with guaranteed coverage at every hour, alternatives should be explored and compared carefully. With clear expectations and a practical transition plan, this option can deliver substantial peace of mind for families navigating aging, recovery, or ongoing daily support at home.
6 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Bush (7 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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