Evergreen Personal Care Home

Pros

• The facility is described as fantastic and very clean, with well-trained staff who care deeply about the residents.
• Staffing ratios are very good, and the staff are friendly and helpful to resident families.
• There are lots of great activities for residents and their families to engage in each day.
• The new upgrades throughout the building are well received.
• The cooks, employees, and management are described as great people.

Cons

• The facility is described as disgusting and deserving of 0 stars.
• Residents are left sitting in soiled briefs for hours.
• The CEO is accused of caring only about money.
• Residents are alleged to be abused, and pills are stolen from the cart.
• There has not been a housekeeper for two months, leaving the place a mess.
• The CEO is depicted as cheap and underpaying staff, with poor quality food and linen.
• Employees are reported to no-call no-show, with management not addressing it.
• The boss is described as uncaring and nothing getting done beyond sweeping issues under the rug.
• A cook recounts having to shower a resident and perform cleaning/maintenance duties.

Review

When people discuss this care facility in Washington, PA, the conversations tend to swing between two starkly different lived experiences. Some observers paint a picture of a place that is clean, well run, and attentive to both residents and their families. Others depict something far harsher: a setting where neglect and frustration fester, where residents are left uncomfortable and unattended, and where management practices are called into question with alarming accusations. The resulting portrait is not one-note; it's a mosaic of strong, opposing sentiments that reflect very different daily realities inside the same building.

On the more affirmative side, there is a reviewer who describes a remarkably clean facility, staffed by people who are "well-trained" and who genuinely seem to care about the residents. This perspective highlights favorable staffing ratios, which the reviewer feels are advantageous for the residents. The staff, according to this account, are friendly and helpful to resident families, which helps create a positive atmosphere for visiting loved ones. The reviewer also notes a robust slate of activities, suggesting that residents have opportunities to engage in meaningful daily programs alongside their families. Finally, there is praise for the recent upgrades that seem to permeate the building, contributing to an overall sense of modernization and upkeep. In short, this viewpoint portrays a warm, well-staffed, and activity-rich environment that fosters a sense of community and care.

A separate positive voice adds to that favorable impression with a succinct, enthusiastic verdict: the place is "totally awesome," with praise directed at the cook, the employees, the residents, and the management as "great people." Taken at face value, this viewpoint emphasizes a cohesive and supportive culture in which cuisine, staff solidarity, and resident well-being appear to be aligned with the facility's goals. The sense conveyed is that of a well-functioning operation where teamwork and a positive workplace ethos translate into a supportive environment for those living there and for their families.

But the narrative is deeply split. A different reviewer launches into a withering critique, insisting that even the possibility of a zero-star rating would still be too generous. The crux of this account is that the facility's CEO is driven by profit rather than resident welfare. Allegations fly about abuse of residents and pills being stolen from carts, with the accusation that any accountability vanishes as long as the financial checks keep coming in. This reviewer singles out the Washington, PA location and names a person described as "Nick, the infamous CEO," portraying him as manipulative and indifferent to the harm occurring under his watch. The reviewer also alleges systemic neglect, such as there not having been a housekeeper for two months, leaving the place "a mess" and failing to meet basic standards of cleanliness and maintenance.

The same negative narrative goes further, recounting a harrowing level of personal involvement. The reviewer, who says they worked as a cook there, claims to have performed caregiver-level duties for their own grandfather who resided in the facility, including showering him and handling cleaning and maintenance tasks. This was supposedly done while being told that the boss was "doing me a favor" by paying around $20 an hour - wages the reviewer contrasts unfavorably with what could be earned at McDonald's. The account extends beyond payroll concerns, accusing the management of cheapness in everything from food quality to linens, and of turning a blind eye to chronic no-shows by employees. The overall message is one of a workplace culture where the leadership's priorities appear misaligned with the needs of residents and staff, and where problems are obscured rather than resolved.

That sense of "sweeping under the rug" becomes a recurring motif in the negative portrayal. The reviewer argues that nothing substantial is addressed about anything beyond superficial housekeeping, and even that care is inconsistent at best. The tone is uncompromising: it is described as a place where serious concerns about safety, dignity, and basic caregiving are minimized or hidden from families and outsiders. The claim that "the picture below is mild" hints at the reviewer's belief that what has been publicly seen does not capture the full extent of the conditions and the risks present behind closed doors. Taken together, this account paints a portrait of a facility struggling with leadership, resource allocation, and accountability.

What emerges from these intertwining testimonies is a facility whose reputation appears to hinge on the lens through which it is viewed. One side highlights cleanliness, responsive staffing, meaningful activities, and a culture of care that feels genuine to families and residents alike. The other side paints a starkly different reality: allegations of abuse, theft, chronic understaffing, payroll disputes, and a leadership style perceived as profit-first and callously indifferent to resident welfare. The contrast isn't easily reconciled, and it underscores a broader truth about care environments: experiences can be intensely personal and highly variable, influenced by who is providing care, when, and under what circumstances.

For families evaluating options, these perspectives - both the praise and the cautionary tales - underscore the importance of direct, in-person assessment and ongoing vigilance. Cleanliness, staff engagement, and a robust activity program are compelling indicators of quality, but they must be weighed alongside questions of leadership, accountability, and the consistency of day-to-day care. Until independent verification or broader, corroborated reviews offer a clearer picture, prospective residents and their loved ones may find it essential to tour the facility themselves, ask pointed questions about staffing patterns, housekeeping schedules, medication handling, and incident reporting, and observe interactions across different shifts. Only through such due diligence can one approach a balanced, well-supported decision about the best fit for a resident's needs.

This part of Augusta, Georgia offers convenient access to a variety of medical services, with several physicians, pharmacies, and hospitals located within a few miles. The area also provides a selection of dining options ranging from fast food to casual dining, as well as cafes for socializing over a cup of coffee. Transportation is easily accessible with the nearby Daniel Field Airport for travel needs. Overall, this area presents a mix of amenities that could be suitable for senior living with its proximity to healthcare facilities and dining options.

Physicians

• Wrightsboro Medical Center (0.8 miles)
• Doctors Direct Of The Csra (1.8 miles)
• Bush Jeff L MD (2 miles)
• Johnathan Chappell, MD (2.1 miles)
• Georgia Dermatology (2.1 miles)
• Summerville Internists (2.1 miles)
• Medical Associates Plus (2.1 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)
• Walmart Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• Augusta Uptown VAMC Pharmacy (1.7 miles)
• Summerville Pharmacy (2.1 miles)
• Walgreens (2.6 miles)

Hospitals

• Davita Kidney Care (1 miles)
• Charlie Norwood VA Medical Center (1.7 miles)
• University Hospital Summerville (2.2 miles)
• Doctors Hospital Of Augusta (3.1 miles)
• Charlie Norwood VA Hospital Augusta (3.9 miles)
• Select Specialty Hospital Augusta (3.9 miles)

Restaurants

• Baldinos Giant Jersey Subs (1.1 miles)
• Village Deli Sub & Pub (1.3 miles)
• Popeyes Louisiana Kitchen (1.4 miles)
• Burger King (1.5 miles)
• French Market Grille (2.2 miles)
• Cheddar's Scratch Kitchen (2.3 miles)
• Twin Peaks Augusta (2.4 miles)

Transportation

• Daniel Field Airport (DNL) (1.2 miles)

Cafes

• Starbucks (1.4 miles)
• Panera Bread (2.4 miles)
• Starbucks (2.5 miles)
• Buona Caffe Artisan Roasted Coffee (3 miles)
• Starbucks (3.5 miles)
• Starbucks (3.7 miles)