2807 King Street, Augusta, GA 30906
For more information about senior living options: (844) 490-3973
The uncle is very happy there, well cared for, and the place is always clean and smelling fresh. The staff are consistently friendly and willing to help in any way they can. Ms. Westbrook provided comprehensive, loving care - washing, feeding, singing, praying, and reminding him he was loved. He smiled when Ms. Westbrook entered the room, and Ms. Tish kept him laughing and positive. The two staff members made his stay wonderful. They helped the stepfather become mobile again; excellent work.
They would never use this facility again after the respite stay due to isolation and lack of daily activities. They described the staff as rude and treating residents like dirt, with slow responses to call bells. They reported finding a resident in soiled pajamas and a soiled bed with no care provided for that day. They stated that their father died in the facility's care and called it the worst facility ever. They alleged discharge mishaps: no discharge papers, no home health equipment, and an unitemized bill. They described the facility as dirty and run-down, lacking basic equipment to monitor patients. They claimed a resident contracted scabies and that some employees were unprofessional or "bad apples."The Place at Deans Bridge in Augusta is a facility that inspires a wide spectrum of experiences among families and loved ones. On one hand, there are heartfelt stories of warmth, attentiveness, and genuine care that leave a lasting impression. On the other hand, there are troubling accounts of neglect, miscommunication, and troubling conditions that have left families wary and frustrated. The conflicting narratives paint a picture of a place that can be a refuge for some and a source of deep disappointment for others.
Several reviews focus on deeply positive experiences. One family member reports that their uncle is "very happy there," and describes a clean, well-kept environment with staff who are "friendly and willing to help in any way they can." They recount specific caregivers who made a meaningful difference: Ms. Westbrook, who washed, fed, sang, prayed, and reminded him he was loved; and Ms. Tish, who kept him laughing and stayed positive. The patient would smile when Ms. Westbrook entered the room, an image that speaks to the emotional impact of compassionate, personalized care. In another strong compliment, a family notes that staff helped their stepfather become mobile again, calling the outcome "Excellent Work." A separate account of a patient who received ongoing attention from the staff - culminating in a public recognition from Dr. Audrey Brooks - emphasizes continuity of care and dedication despite transitions in personnel. Those expressions of gratitude reflect a belief that, for some residents, the staff's commitment can translate into real improvements in daily life and well-being.
The same testimonials that celebrate kindness also underscore a broader sense that the facility can feel like a home when the right people are involved. The letters and tributes to the team highlight not just routine tasks, but the human touch: singing, prayer, reminders of love, and daily living assistance that preserves dignity. In these stories, the staff's professionalism and attentiveness become the heart of what families want for loved ones: steady routines, visible compassion, and a sense that someone is truly looking after them. In one case, a family member explicitly thanked "two angels," underscoring how specific staff members can leave a lasting, positive impression even amid a challenging medical journey.
However, alongside these affirmations are multiple, detailed reflections of negative experiences that trouble prospective residents and their families. A spouse describing respite care at The Place on Deans Bridge Road reports a stark mismatch between what was promised and what was experienced: daily activities and dining room meals were promised, but instead their loved one was largely confined to a room, with meals delivered there and little sign of engagement or mobility, leading to a profound sense of isolation. The situation deteriorated with a day when a patient was found in soiled attire and a soiled bed in the late afternoon, signaling insufficient care on that day. This reviewer states they would have reconsidered had they read reviews beforehand, highlighting how crucial transparency is when planning care.
More alarming anecdotes describe rude or dismissive behavior by staff and a perception that the facility is run-down with slow responses to call bells. One reviewer describes the staff as "very rude" and accuses some employees of talking to residents as if they were less than human. Another account asserts that the facility feels run down and notes frequent ambulance presence, adding a sense of instability or crisis to the environment. A separate narrative conveys a sense of alarm about discharge practices, including an instance where a loved one was released without discharge papers or necessary home health equipment, coupled with concerns that the attending physician did not operate out of the office listed on paperwork. Billing concerns further compound the distress, with expectations unsettled by unclear or non-itemized charges.
The most devastating stories recount medical neglect and severe consequences. A reviewer states that their father died while in the facility's care, a claim that carries emotional weight and raises questions about safety and accountability. Another family describes their father's sepsis and a rapid decline linked to a stage 4 pressure sore, followed by an ICU stay and ongoing recovery at home, with explicit frustration directed at the facility's management and care for allowing the wound condition to worsen. Other accounts describe pneumonia developed while in residence, delays in hospital admission, and the difficulty of arranging timely transfer to another nursing home when the facility would not or could not accommodate the patient's needs. There are even mentions of lost clothing, undisclosed charges, and the spread of scabies in one case, all of which contribute to a perception that basic protections and administrative processes were not reliably in place.
Despite this breadth of grievances, some reviewers do acknowledge the complexity of elder care and the challenges of managing a facility. One reviewer reflects on differences between this place and another one they've known, noting that while cleanliness was valued, the experience diverged in meaningful ways. Another mentions that hospice care was not a friend to them, hinting at the emotional and logistical complications that can accompany end-of-life planning in a setting like this. The recurring theme across these perspectives is that outcomes seem highly contingent on the specific staff members present at any given time, as well as the overall administrative culture and capacity for reliable, person-centered care.
Taken together, the array of reviews presents a facility that can be a source of comfort and improvement for some residents, yet a source of serious concern for others. Positive stories emphasize individual caregivers who go beyond the call of duty to provide warmth, companionship, and practical help, sometimes transforming the experience for patients and families. Negative reviews, however, raise alarm about potential gaps in care, communication, safety, and the management of medical needs, with outcomes including stress, deterioration, and lasting harm. For anyone considering The Place at Deans Bridge Road, these collective voices underscore the importance of thorough in-person assessments, direct conversations with administration about care plans and discharge processes, and careful consideration of how well the facility's resources, staffing, and policies align with a loved one's specific medical and emotional needs.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bush (5 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.D & J Reliable Living Pch in Augusta, GA is a board and care home that provides reliable and quality care for seniors. The community offers a range of amenities to ensure comfort and convenience for its residents. With a spacious dining room, residents can enjoy delicious meals prepared by the staff while socializing with their peers.
Each living space is fully furnished, allowing residents to feel at home right away. The community also boasts a beautiful garden area where residents can relax and enjoy the outdoors. Housekeeping services are provided to ensure that the living spaces remain clean and tidy.
Move-in coordination is offered by the staff to assist new residents with the transition process. The community also provides outdoor space for recreational activities and relaxation. Residents have access to telephone services as well as Wi-Fi/high-speed internet connection, allowing them to stay connected with their loved ones.
The dedicated care team at D & J Reliable Living Pch offers assistance with activities of daily living, such as bathing, dressing, and transfers. The staff coordinates with health care providers to ensure that each resident's medical needs are met. Special attention is given to those with diabetes through specialized diet plans.
Meal preparation and service are provided at the community, ensuring that residents receive nutritious meals tailored to their dietary restrictions. Medication management is also offered to help residents stay on track with their medication schedules.
Transportation arrangements for medical appointments are made by the staff, providing convenience for residents who require regular visits to doctors. Additionally, there are several nearby cafes, pharmacies, physicians' offices, restaurants, places of worship, and hospitals within close proximity of the community.
Residents can participate in scheduled daily activities designed to promote engagement and social interaction among peers. Overall, D & J Reliable Living Pch in Augusta, GA offers a comfortable and supportive environment where seniors can receive individualized care while enjoying a vibrant community life.
D & J Reliable Living Pch is located at 2807 King Street, Augusta, GA 30906 in Richmond County, Georgia
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