2807 King Street, Augusta, GA 30906
For more information about senior living options: (866) 208-4318
Overall Review of D & J Reliable Living Pch
Pros
He is very happy there.- He is well cared for, and the place is always clean and smells clean.
- The staff is always friendly and willing to help in any way they can.
- They are great with him.
- Ms. Westbrook took care of him, washing, feeding, singing, praying, and reminding him he was loved.
- He would smile when she enters the room.
- He loved Ms. Tish; she kept him laughing and stayed positive.
- The facility wasn't dirty and daily visits occurred with no odor or unprofessionalism.
- They helped my stepfather become mobile again.
Cons
The Place at Deans Bridge Road is described as run down and lacking basic equipment to monitor patients.- The administration is horrible, failing to provide discharge papers and adequate home health equipment, and billing was not itemized.
- The staff are rude and talk to residents like dirt.
- Residents often feel isolated, with daily activities not provided and meals brought to their rooms.
- Patients developed serious health issues (pneumonia, bedsores) due to neglect and delays in hospital transfers.
- There are reports of infections (scabies) and multiple falls, indicating inadequate care.
- The facility is not suitable for long-term care and is not recommended; some reviews call it the worst facility ever.
- Call-bell responses are very slow, showing poor responsiveness and attention.
Review
This community is best suited for families seeking a smaller, homey environment where daily living support and personal attention from front-line staff can feel reliable, even if medical oversight isn’t flawless. It works for residents who prioritize a clean, pleasant living space, friendly aides, and opportunities for gentle, everyday interaction over highly structured rehab programs or hospitals-on-site expectations. For loved ones who need consistent, high-level clinical coordination, rapid response to emergencies, or rigorous discharge planning, this is not the strongest fit.
Those evaluating alternatives should consider that the strongest warnings come from reports of inconsistent management and serious care gaps. If a long-term placement demands meticulous oversight, predictable staffing, or transparent, complaint-responsive administration, look elsewhere. Families with complex medical needs, a history of hospital transfers, or risk-prone conditions should not assume this setting will deliver the required continuity of care. Similarly, if memory care management, aggressive rehabilitation, or aggressive infection control are non-negotiable, alternatives deserve serious consideration.
On the plus side, the standout positives center on environment and certain caregiving moments. Cleanliness and a pleasant odor-free setting are repeatedly noted, together with staff members who genuinely convey warmth and willingness to help. Specific caregivers are highlighted for their compassion, humor, and consistent attention, instances where residents smile on entry, and where aides become meaningful daily supports. In some cases, residents have experienced meaningful mobility improvements or felt that daily routines were gently supported by attentive aides who treated them with dignity.
But the negatives carry substantial weight. A pattern of alarming safety concerns appears in multiple accounts: infections and pressure injuries, delayed or disputed hospital transfers, missed or delayed care when calls are made, and inconsistent administrative handling that left families feeling misled or billed unfairly. Several testimonials describe run-down conditions, rude interactions, or general neglect, including severe consequences for residents and, in one case, the death of a loved one attributed to the facility’s shortcomings. Billing disputes and lack of detailed discharge information further undermine trust and continuity of care.
The key trade-off is clear: the facility may deliver dependable, personal day-to-day support and a clean, manageable setting for residents who are relatively independent or only lightly medically managed. Those advantages can offset minor glitches for some families, but the weight of serious safety concerns makes this a high-risk choice for anyone with significant medical needs or a desire for consistently flawless oversight. In practical terms, it may be reasonable to consider this community only after touring extensively, speaking with current residents and families, and verifying that a strong, accountable leadership and care plan are in place to prevent the most troubling patterns from repeating.
For families ready to pursue seriously informed comparisons, a disciplined evaluation framework matters. Schedule multiple visits at different times to observe staff responsiveness and care routines; request copies of current care plans, incident reports, and any recent survey results; insist on speaking with the administrator about discharge planning and billing practices; ask to review infection control protocols and the staffing mix on various shifts. Compare against other Augusta options that demonstrate consistent clinical oversight, transparent administration, and a proven track record of preventing the most severe negative outcomes. If control, transparency, and robust medical coordination are non-negotiable, this community should be dismissed in favor of stronger alternatives. If, however, the priority is a warm, clean, low-stress home for someone with modest medical needs and a willingness to monitor closely, proceed with caution and prepare to monitor closely from day one.
5 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Bush (5 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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