Cantlow Heavenly Care Home

Pros

• The service is highly professional and dependable.
• The nurses and caregivers consistently go above and beyond to advocate for their clients.
• Isabelle and Emily provide thorough, clear responses and valuable support.
• Alycia and her team are deeply caring, proactive, and effective at coordinating care.
• Maribel Morones is attentive, excellent at scheduling, and communicates well - even on short notice.
• The Heavenly Care team is compassionate, detail-oriented, and genuinely concerned for clients' well-being.
• Kathleen Jones is prompt, professional, and knowledgeable, consistently going above and beyond.
• The office staff and receptionists deliver outstanding customer service and are easy to reach.
• Caregivers are dependable, on time, and treat clients like family.
• Families feel secure and supported knowing their loved ones are in Heavenly Care's care.

Review

Heavenly Care is repeatedly described by families as a beacon of professional, dependable, and deeply compassionate in-home care. Across a wide range of experiences, what shines through is a consistent commitment to treating seniors with dignity while giving their families real peace of mind. Reviewers note not only the quality of care but also the human touch that makes caregivers feel like trusted members of the family - people who listen, respond, and go the extra mile in ways that extend far beyond day-to-day tasks. In conversations with loved ones, the overarching impression is clear: this is care that places personal connection, reliability, and advocacy at the center of every interaction.

One recurring thread is the extraordinary advocacy that the agency and its lead coordinators provide. In one heartfelt account, Alycia and her team are described as the backbone and rock for a relative with complex needs. The aunt in question faced numerous challenges - being bed-bound, managing a colostomy bag and a catheter, and requiring ongoing attention from multiple care partners. What stood out was that it wasn't just about supplementing medical care; Alycia and her team became the primary advocates who held the assisted living facility and home health agencies accountable for the level of care being delivered. They orchestrated meetings with house staff, trained teams on medical devices and procedures, and coordinated the various threads of care to ensure a cohesive, high-quality approach. This level of proactive engagement transformed a difficult situation into a navigable, well-supported journey for the patient and her family.

Caregivers themselves are consistently praised for their warmth, reliability, and expertise. Names that recur across stories - Isabelle, Emily, Casey Ryan, Cristy, and many others - signal a team that families not only respect but genuinely come to rely on. Isabelle and Emily are highlighted for their thorough, clear responses and their ability to address questions with confidence and kindness. Casey Ryan, described as an exceptional nurse, and Cristy, celebrated for friendliness, professionalism, and easy communication, embody the blend of clinical skill and personal warmth that families routinely mention as a hallmark of Heavenly Care. The praise is not merely for technical proficiency but for the way caregivers listen, engage, and support both the patient and the family in practical and meaningful ways.

The care stories also underscore the importance of scheduling, responsiveness, and seamless coordination. Maribel Morones is repeatedly singled out for her attentiveness and reliability, with families noting how she consistently takes care of scheduling and manages things even on short notice. The care team's ability to remain accessible - often directly coordinating with families and caregivers to ensure smooth transitions and ongoing support - creates a sense of security that is hard to achieve in home care. The organization, including care coordinators like Maribel Torres and scheduler Sasha, is described as consistently patient, thorough, and genuinely invested in finding the best care solutions and keeping families informed every step of the way. This blend of professional efficiency and heartfelt involvement helps families feel seen and supported, not overwhelmed.

Beyond individual cases, several testimonials emphasize the extraordinary lengths Heavenly Care goes to when life throws the unexpected. One family recounts how Alycia and the team became a central force in navigating the complex realities of caregiving for a relative with multiple medical devices and high care demands. They dedicated time to visiting the patient's care facilities, educating staff on the specifics of medical equipment, and orchestrating a collaborative approach among all parties involved. This kind of hands-on involvement demonstrates a level of commitment that families interpret as true partnership rather than mere service provision. In another instance, the agency's responsiveness over more than two years - where calls and texts were always answered promptly and a live person could be reached, not an automated system - further reinforces the sense of reassurance that families crave when they rely on in-home care.

Stories of long-term, consistent care illustrate the transformative impact that Heavenly Care can have on families facing extended health journeys. One account describes 24-hour care for a beloved aunt over five years, allowing her to remain in her home and remain connected with family even as circumstances evolved. The caregivers were described as professional yet personal, with the aunt herself viewing them as family. The family appreciated being kept up to date about her condition, feeling supported not only in daily caregiving but also in the broader emotional and logistical dynamics of aging and illness. This enduring relationship highlights a core strength of Heavenly Care: the ability to sustain compassionate, high-quality care over time while maintaining open communication with the family.

The agency's role in difficult transitions is another theme that comes through strongly. Families mention working with Kathleen Jones in guiding transitions to new living arrangements that better fit evolving needs, and they commend Kathleen for promptness, professionalism, and a deep knowledge base in senior living and care. The sense is that Heavenly Care doesn't simply provide in-home support; they actively help families navigate the broader landscape of long-term care options, giving them confidence that they have found a path that aligns with the patient's preferences and medical requirements. This breadth of expertise is repeatedly described as reassuring and invaluable to families navigating complex decisions under pressure.

The everyday human touch is celebrated as a cornerstone of Heavenly Care's approach. Reviewers describe caregivers who show up ready to handle whatever may arise, with a grace and calm that reassures both patients and families. They speak of caregivers who go beyond routine duties to lend a hand with light household tasks, help with transportation, or stay with a loved one during challenging moments. In some stories, this warmth translates into a sense of partnership - an understanding that the family's needs are the team's mission. The result is care that feels personal, attentive, and deeply trustworthy, allowing families to breathe a little easier and focus on what matters most - quality time with their loved ones.

Across these stories is a clear message: Heavenly Care delivers more than just services; they deliver a philosophy of care that places the person at the center, honors family partnerships, and couples professional excellence with genuine humanity. The testimonials reflect a shared conviction that the organization's people - nurses, coordinators, schedulers, and administrators alike - are thoughtful, responsive, and deeply committed to the well-being of the elders they serve. Whether managing complex medical needs at home, guiding families through difficult placements, or providing steady, compassionate companionship, the Heavenly Care team consistently earns trust through reliability, empathy, and a proactive, problem-solving spirit. The recurring sentiment is one of gratitude - for the care, the advocacy, and the sense of family that families experience when they invite Heavenly Care into their homes.

This part of Augusta, Georgia offers convenient access to a variety of essential services including pharmacies, hospitals, physicians, restaurants, places of worship, transportation options, and cafes. With multiple pharmacies located within a short distance, medication management is easily accessible. There are also several hospitals and medical centers nearby, ensuring quality healthcare options for seniors. A variety of dining choices ranging from fast food to seafood provide plenty of options for dining out. Additionally, places of worship offer spiritual support and community engagement. Transportation options include two airports for those who may need to travel frequently. The presence of cafes provides opportunities for socialization and enjoying leisurely coffee breaks. Overall, this area provides a well-rounded and convenient living environment for seniors in Augusta.

Pharmacies

• Barney's Pharmacy (0.4 miles)
• Walgreens (1.1 miles)
• Medical Center Pharmacy (1.3 miles)
• Barney's Pharmacy (1.7 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (4.1 miles)
• Augusta Uptown VAMC Pharmacy (4.4 miles)

Hospitals

• East Central Regional Hospital (0.4 miles)
• Covidien (1.5 miles)
• East Central Regional Hospital (2.6 miles)
• University Hospital Summerville (4.4 miles)
• Charlie Norwood VA Medical Center (4.4 miles)
• Georgia Cancer Center (4.7 miles)
• University Hospital Heart and Vascular Institute (4.8 miles)

Physicians

• Center For Primary Care (1.1 miles)
• Southern Family Medical Center (2.7 miles)
• Medical Associates Plus (3.1 miles)
• Women's Health of Augusta (4.4 miles)
• Academy of Women's & Children's Health (4.4 miles)
• Summerville Internists (4.5 miles)
• Family Medicine Associates of Augusta III MD (4.5 miles)

Restaurants

• Veracruz Mexican Restaurant (1.1 miles)
• McDonald's (1.2 miles)
• Chick-Fil-A (1.2 miles)
• Subway (1.3 miles)
• Wendy's (1.3 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.5 miles)
• Island Seafood (1.9 miles)

Places of Worship

• Canaan Baptist Church (1.7 miles)
• Faith Family Life Center (2.5 miles)
• Apostolic Faith (4 miles)
• Guru Nanak Darbar Sikh (4.5 miles)
• New Found Territory Ministries (5.4 miles)

Transportation

• Augusta Regional Airport Aviation Services (2.9 miles)
• Augusta Regional Airport (AGS) (2.9 miles)
• Daniel Field Airport (DNL) (4.6 miles)

Cafes

• Buona Caffe Artisan Roasted Coffee (4.6 miles)