Maxim Healthcare

Pros

• Lifeline has been supplying medical supplies for years with reliable monthly deliveries and proactive outreach.
• Lifeline's customer service is consistently excellent and resolves issues promptly.
• The staff are knowledgeable and educate families on items and equipment, with fast and dependable responses to any equipment issues.
• Lifeline is a lifeline to families, providing same-day replacements and sometimes hand-delivery of supplies.
• The service is smooth and easy, with friendly staff and thorough explanations.
• Families can trust Lifeline's level of care and commitment to patients.
• For complex needs, Lifeline remains dependable and dedicated to long-term support.

Cons

• In the past six months, the company dropped the ball, with supplies missing and not delivered, which are medically necessary for the child.
• The communication is terrible; they would rather not send the child's feeding tube.
• They are terrible communicators.

Review

Across these customer voices, Lifeline emerges as a company that some families deeply rely on and cherish, while others are frustrated by interruptions and communication gaps. The threads run through years of relationship and a spectrum of daily needs, from routine deliveries to medically critical supplies. Taken together, the accounts paint a picture of a service that can be a true lifeline in stable times but can fall short during delays or miscommunications in stressful moments.

Several reviewers highlight a long-standing relationship with Lifeline that has generally worked well over many years. One parent notes they've been receiving medical supplies for over five years, with Lifeline consistently stepping in to fix issues quickly and with strong customer service. Another admirer emphasizes how the staff are knowledgeable, able to educate them about items and equipment, and provide fast, reliable responses when problems arise. For these families, Lifeline isn't just a supplier; it's a trusted partner that provides peace of mind and dependable support when lives depend on timely, accurate equipment and information.

For families managing more complex or fragile medical needs, Lifeline is recalled as especially dependable in urgent situations. A reviewer with an acutely fragile child describes Lifeline as a constant presence "no matter the need," noting that when equipment fails they are replaced the same day, and supplies are hand-delivered on occasion. The sentiment is that Lifeline can be counted on to deliver the necessary items quickly and to stand by the patient's needs, with ongoing commitment to high-quality care. This viewpoint casts Lifeline as a true commitment to patients and a reliable partner for long-term care.

However, a substantial portion of feedback centers on significant communication shortcomings. Several reviewers report that communication was terrible, with specific concerns about receiving a feeding tube or commands to clean equipment after it had fallen on the floor. One caller simply states "Terrible communicators," underscoring a perception that crucial information isn't being conveyed clearly or promptly. Another account highlights a gap in trust when essential medical supplies were not sent, and time-sensitive deliveries were missed over a period spanning September 26 through October 8. For families depending on predictable and safe delivery of medically necessary items, such gaps can be particularly alarming and disruptive.

There are also more mixed experiences that skew positive but acknowledge room for improvement. A reviewer describes a smooth, friendly experience where equipment arrived seamlessly and explanations were thorough, suggesting that when things go right, Lifeline can function at its best. Another brief sentiment - "Easy" - implies that, at times, the process can be straightforward and uncomplicated. Yet even within these favorable moments, the larger pattern in the reviews points to variations: when operations run smoothly, customers feel supported and satisfied; when they don't, frustration and concern quickly follow.

Overall, the collection of reviews reflects a service with strong, durable strengths and notable vulnerabilities. Lifeline is viewed by many as a dependable source of life-sustaining supplies, reinforced by years of relationship-building, education, and responsive problem-solving. At the same time, inconsistent communication and occasional delays in delivering critical items reveal a recurring challenge that can undermine trust and stability for families who rely on them daily. The message is clear: Lifeline has the potential to be an unwavering partner, but ensuring timely, accurate delivery and clear, proactive communication is essential to living up to that promise for every patient and family.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2 miles)
• Kroger Pharmacy (2.1 miles)
• Walgreens (2.2 miles)

Restaurants

• Chick-Fil-A (0.2 miles)
• Havana Sandwich Shop (0.6 miles)
• Roasters (1.4 miles)
• La Parrilla Mexican Restaurant (1.5 miles)
• Chick-Fil-A (2.1 miles)
• Little Rey (2.5 miles)
• Grindhouse Killer Burgers (2.6 miles)

Places of Worship

• Karin Kabalah Center of Atlanta (0.2 miles)
• Greek Orthodox Cathedral of the Annunciation (1.2 miles)
• Haygood Memorial United Methodist Church (2.6 miles)
• Second-Ponce De Leon Baptist Church (3.2 miles)
• North Decatur Presbyterian Church (3.4 miles)
• The Temple (4 miles)
• First Baptist Church of Decatur (4 miles)

Hospitals

• Marcus Autism Center (1.4 miles)
• Atlanta VA Medical Center (2.2 miles)
• North Dekalb Health Center (3.2 miles)
• Piedmont Atlanta Hospital (3.9 miles)

Parks

• Morningside-Lenox Park Tennis Courts (2 miles)
• Leafmore Country Club (2.6 miles)
• Fetch Park Buckhead (2.7 miles)
• Peachtree Hills Playground (3 miles)
• Briarlake Forest Park (3.6 miles)
• Piedmont Park (4 miles)
• Toy Park (4 miles)

Transportation

• Brookhaven/Oglethorpe University MARTA Rail Station (2.2 miles)
• MARTA - Lindbergh Center Station (2.3 miles)
• Epps Aviation (3.6 miles)
• MARTA - Midtown Station (4.6 miles)
• Marta - Westbound (4.7 miles)

Theaters

• AMC Theatres Phipps Plz 14 (2.4 miles)
• Phipps Plaza (2.4 miles)
• Regal Hollywood (4.2 miles)
• Movie Tavern Northlake Festival (4.7 miles)

Physicians

• Decatur Health Imaging (3.8 miles)
• Garson Padoan Sonia MD - Piedmont Urgent Care by Wellstreet (4.1 miles)
• Dekalb Medical Ctrdecatur Decatur (4.2 miles)
• Atlanta OB/GYN (4.3 miles)
• Northlake Emory (4.5 miles)

Cafes

• Dancing Goats Coffee Bar (4 miles)
• Panera Bread (4.4 miles)
• Starbucks (4.4 miles)
• Starbucks Reserve (4.7 miles)