Faith Staffing Agency, Inc in Atlanta, GA

Pros

• Faith Medical Services provides exceptional, compassionate care that puts families at ease.
• Erica Gardner is a patient, knowledgeable, and dedicated case manager who consistently goes above and beyond.
• The billing department is helpful, clear, and skilled at resolving issues promptly.
• Nyasha Conner is very helpful, friendly, and informative, answering all questions.
• Kalena is the best point of contact, always accommodating and thorough.
• Lena Gorman is an amazing home-care nurse who is attentive, reliable, and deeply caring.
• Crystal Dozier is attentive and ensures timely support to meet needs.
• Leticia is excellent at getting applications processed and connecting clients with what they need.
• The DD office staff and coordinators are kind, compassionate, and supportive.
• The coordinators are amazing and make the process smooth and stress-free.
• David Townsend in Billing is knowledgeable, patient, and provides clear guidance.
• Faith Medical is consistently praised as a great company with dedicated staff.

Cons

• The service is described as unreliable, with incompetent caregivers who do not show up and allegedly falsify time sheets, described as government fraud.
• One nurse named Sharon is described as not flexible or reliable in coordinating care.
• The reviews include a direct admonition not to use the service.

Review

Faith Medical Services, operating under Faith Staffing Agency, Inc., is best suited for families seeking high-touch, at-home medical support in the Atlanta area. This community shines for seniors and loved ones who want to stay in their own homes but need skilled nursing care, wound care, chronic disease management, and proactive care coordination. The model centers on nurse-led visits, practical care plans, and a strong emphasis on billing transparency and agency coordination, making the transition into home health straightforward and low-stress. For families prioritizing rapid onboarding, clear communication, and a dedicated case-management interface, this is a natural fit.

There are clear reasons to consider alternatives. If the aim is a traditional assisted-living setting with on-site social programming, 24/7 live staff, and a built-in community environment, a facility-based option may better meet those expectations. Likewise, if insurance coverage and predictable out-of-pocket costs are a primary driver, it's wise to compare other providers whose billing practices and coverage terms align more closely with specific plans. And while the overwhelming consensus highlights strong staff, a few reviews flag reliability concerns - an important caveat for decision-makers who cannot tolerate gaps in care or inconsistent attendance.

The strongest positives arc around people and process. Onboarding is typically quick and well-supported, with coordinators like Alisabeth guiding new families through paperwork and initial setup. Case management, led by Erica, is repeatedly described as attentive, empathetic, and solution-oriented, with a knack for translating complex insurance and care questions into clear, actionable steps. Nursing support, especially from Lena, is consistently praised for bedside competence, reliability, and the ability to adapt care to evolving needs. Billing departments receive sustained commendations for clarity, responsiveness, and practical guidance, turning what can be a stressful financial conversation into manageable, well-explained options.

Yet a sober read of the cons is necessary for a balanced decision. The most serious caveat centers on the possibility of inconsistent caregiver attendance, as flagged by a minority of reviews that accuse staff of not showing up and of billing irregularities. These outliers should not be ignored; they underscore the importance of establishing a trusted care coordinator, a detailed service agreement, and clear escalation paths before services begin. The occasional "initial setup was shaky" note also signals that start-up hiccups can occur, reinforcing the need to verify assignment reliability, scheduling safeguards, and contingency coverage with the agency upfront.

For families weighing options, Faith Medical is especially compelling for those who prize exceptional case management, transparent billing, and highly capable nurses who can deliver comprehensive home care with a personal touch. The caregiver ecosystem - Erica as a consistent point of contact, Lena for hands-on clinical care, and a backbone of coordinators like Kalena and Crystal - creates a reassuring level of continuity many families crave. The service model works best when families are comfortable engaging with care planning, using the mobile verification tools, and collaborating with the billing team to map out coverage. In short, where care coordination and home-based clinical support are the priority, this provider stands out.

The bottom-line recommendation centers on alignment with care goals and risk tolerance. If the objective is premier, home-centered medical support backed by compassionate case management and strong billing guidance, Faith Medical Services represents an excellent option in Atlanta. If the preference is guaranteed caregiver attendance, constant in-facility social programming, or a more predictable, facility-based environment, it pays to explore alternatives before committing. Prospective families should request Erica as the case manager to gauge communication style and responsiveness, insist on a written care plan with scheduling expectations, and confirm coverage details with David Townsend in Billing. With those guardrails, the decision to engage Faith Medical Services is likely to yield peace of mind and consistently strong in-home care.

This part of Atlanta, Georgia, offers a convenient and diverse range of amenities for seniors considering the area for living. With a variety of restaurants such as McDonald's, Chick-Fil-A, and Popeye's Louisiana Kitchen nearby, there are plenty of dining options to choose from. Additionally, there are several physicians' offices and pharmacies in close proximity for easy access to medical services. The transportation options are excellent with Korean Air and the ATL Airport Gate T3 nearby. The parks in the area provide opportunities for outdoor recreation and relaxation, while the local hospitals offer quality healthcare services. Lastly, the presence of places of worship such as East Point Church and New Macedonia Baptist Church cater to spiritual needs within the community. Overall, this part of Atlanta provides a well-rounded environment for seniors looking to settle down in a convenient location with access to essential services and amenities.

Restaurants

• McDonald's (0.2 miles)
• Blue Moon Brewhouse (1.8 miles)
• Popeye's Louisiana Kitchen (1.8 miles)
• Chicken + Beer (1.8 miles)
• McDonald's (1.8 miles)
• Chick-Fil-A (3.1 miles)
• Brake Pad (3.4 miles)

Physicians

• Kids Avenue Pediatrics (0.2 miles)
• Omni Eye Services (0.3 miles)
• Peachtree Orthopaedic Clinic (0.4 miles)
• Burnett Jettie M MD (2.4 miles)
• Malloy, Tyrone Dr - Malloy Tyrone C MD Jd (2.5 miles)
• Atlanta Heart Associates (3.5 miles)
• Atlanta Ropheka Medical (3.6 miles)

Transportation

• Korean Air (1.2 miles)
• Runway 9R/27L (1.4 miles)
• Runway 9L/27R (1.7 miles)
• ATL Airport Gate T3 (1.7 miles)
• Delta Sky Club (1.8 miles)
• South Terminal (1.8 miles)
• Tsa Security Check Point (1.8 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (4.5 miles)

Pharmacies

• Walgreens (2.4 miles)
• Walgreens (3.3 miles)
• Heart Pharmacy (3.4 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (4.3 miles)
• Walgreens (5 miles)

Hospitals

• Labor & Delivery (3.8 miles)
• Southern Regional Health System (3.8 miles)

Parks

• Creel Park (4 miles)
• Forest Park Recreation & Parks (4.5 miles)

Places of Worship

• East Point Church (4.4 miles)
• New Macedonia Baptist Church (5 miles)