Brickmont Roswell

Pros

• Many families have found Brickmont Roswell to be a clean, modern, and well-maintained facility.
• The staff members at Brickmont are often described as friendly, caring, and professional, providing good support to residents.
• Families appreciate the all-inclusive pricing model, which covers various levels of care without additional charges for individual services.
• Residents enjoy the activities that are available and look forward to improvements in event planning with a new activities director being hired.
• Overall experiences at Brickmont have led several families to recommend the community to others seeking assisted living options for their loved ones.
• The Executive Director is noted for being involved and accessible, working hard to address concerns personally instead of delegating issues to others.

Cons

• The quality of service, food, and activities for residents at Brickmont Roswell is disappointing.
• Communication among staff is lacking, leading to unresolved issues and poor management responses.
• Staff turnover is high, resulting in inconsistent care and frequent changes in personnel.
• There are ongoing problems with medication management that pose safety risks for residents.
• Some staff members are described as unapproachable and disrespectful to clients and their families.
• The cleanliness of rooms has been subpar, with linens disappearing and not being replaced regularly.
• Residents have experienced long wait times when calling for assistance, indicating understaffing issues.
• Significant concerns were raised about the lack of planned activities and engagement for residents, particularly in memory care units.
• The facility has faced criticisms regarding the management’s responsiveness to complaints and overall oversight.
• There are complaints about the dining experience being slow and disorganized, impacting resident satisfaction with meals.

Review

The reviews for Brickmont Roswell paint a complex picture of a facility that boasts an attractive, modern environment but struggles with significant operational challenges. Many residents and their families initially chose this community due to its cleanliness, the option for private rooms, and its proximity to loved ones. However, numerous reports have surfaced regarding issues with service quality, communication breakdowns among staff, and inconsistent care.

A recurring theme across the reviews is dissatisfaction with staffing levels and training. Residents reported that call buttons often went unanswered for 20 to 30 minutes at times when immediate assistance was needed, particularly in relation to activities of daily living (ADLs) and trash removal. This perception was exacerbated by high turnover rates among staff members, which has left many feeling overworked and undersupported. Some former residents mentioned complaints about food service being slow or inattentive during meal times as well. While certain staff members have been described as friendly and caring, there were also alarming instances of alleged neglect or rough handling of residents.

Communication—or the lack thereof—emerges as a significant concern throughout these testimonials. Families expressed frustration over inadequate updates from management about their loved ones' conditions or incidents, such as lost communication following emergency situations. Reviewers claimed that management's accessibility was limited; emails went unanswered, leading to feelings of neglect or disregard for serious concerns raised by family members. This lack of responsiveness has understandably heightened anxiety among families about their loved ones’ safety and well-being in the care facility.

Despite these challenges, some reviewers noted positive interactions with specific staff members who demonstrated warmth and dedication to resident care. The executive director’s involvement on-site was acknowledged positively by some families who appreciated her efforts to address complaints directly rather than delegating them elsewhere. Several reviews commented on the ongoing process of hiring new personnel—including an activities director—which could potentially enhance engagement opportunities for the residents.

Food quality received mixed feedback; while some noted that it had improved since initial visits, others felt it had become less appealing over time. Portions were sometimes described as hastily plated rather than thoughtfully presented—an unfortunate detail in what should be an enjoyable mealtime experience for residents who may already face challenges related to appetite or nutrition.

Ultimately, while Brickmont Roswell showcases many desirable attributes such as a beautiful environment and all-inclusive pricing strategies—offering peace of mind regarding unforeseen charges—the fundamental issues within care delivery leave much to be desired according to resident experiences shared in these reviews. Although some families express a willingness to recommend Brickmont Roswell based on interactions they've had so far, they also caution future patrons about the facility's current growing pains concerning service consistency and overall care commitments—a narrative common among newer establishments attempting to navigate operational hurdles in assisted living environments.

In conclusion, Brickmont Roswell presents itself as a promising community but is evidently grappling with critical areas needing attention before it can deliver the enlivening and supportive atmosphere its founders presumably envisioned. With improvements in communication practices among staff members coupled with better training on caregiving protocols—especially concerning medication management—the potential exists for this facility to realize its vision fully while safeguarding residents’ dignity and health in their remaining years.

This part of Roswell, Georgia offers a diverse range of amenities and services that cater to a senior lifestyle. There are several places of worship nearby for spiritual enrichment, as well as various pharmacies for convenient access to medication and healthcare needs. The area also boasts a variety of dining options, including fast food restaurants and casual dining establishments. For entertainment, there are theaters close by where residents can enjoy movies and live performances. Additionally, cafes provide a cozy setting for socializing or enjoying a cup of coffee. In terms of healthcare, there are numerous physicians' offices in the vicinity to ensure easy access to medical care. Parks offer opportunities for outdoor recreation and relaxation, while hospitals are located within a short distance for any emergency medical needs. Overall, this area provides a well-rounded environment for seniors looking to live comfortably and conveniently in Roswell.

Places of Worship

• St Brigid Catholic Church (1.3 miles)
• North Point Community Church (2.2 miles)
• Perimeter Church (2.8 miles)
• Christ Church Episcopal (6 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (4.3 miles)
• Walgreens (4.4 miles)

Restaurants

• Chick-Fil-A (2 miles)
• Wendy's (2 miles)
• Loyal Q And Brew (2.5 miles)
• Andy's Frozen Custard (2.6 miles)
• McDonald's (2.9 miles)
• Chick-Fil-A (3 miles)
• The Cheesecake Factory (3.3 miles)

Theaters

• Regal Medlock Crossing & RPX (2.8 miles)
• AMC DINE-IN North Point Mall 12 (3.4 miles)
• Regal Avalon (3.6 miles)

Cafes

• Alchemist Trading Co. (2.9 miles)
• Panera Bread (3.2 miles)
• Panera Bread (3.2 miles)
• Starbucks (3.7 miles)
• Starbucks (4.4 miles)
• Starbucks (4.5 miles)
• Starbucks (6.3 miles)

Physicians

• Dunwoody Pediatrics - Alpharetta (3.1 miles)
• May River Dermatology (3.3 miles)
• Preston Ridge Dermatology (3.3 miles)
• Modern Ob/Gyn (3.6 miles)
• River Parc Internal Medicine (4.3 miles)
• Southeastern Endocrine & Diabetes PC (4.4 miles)
• Georgia Clinics (4.6 miles)

Parks

• Peachtree Corners Town Green (3.8 miles)
• Union Hill Park (4.4 miles)
• Shorty Howell Park (6.5 miles)

Hospitals

• Emory Johns Creek Hospital (4.5 miles)
• North Fulton Regional Hospital (5.1 miles)
• North Fulton Hospital Cancer Center (5.1 miles)