Right At Home - West Palm Beach

Pros

• Sherry in WPB shows empathy for seniors and prompt follow-through, which is what every family looks for.
• Caregiver Rose is super caring.
• Nurse Nicole is kind, caring, and compassionate, and provides care with professionalism and dedication.
• The homecare service is a lifesaver; the office staff and aides are efficient, caring, and attentive to the family's needs.
• Georgia provides professional, trustworthy, and friendly loving care for my husband and me.
• Kari and Shauna were amazing, shifting their schedules to accommodate needs and going above and beyond.
• Shauna in the home office is a complete rockstar, coordinating assessments and transitional care.
• Right at Home caregivers are professional, compassionate, and kind, delivering excellent care.
• The team gives families peace of mind knowing loved ones are in good hands.
• The initial assessment with Kari was prompt and thorough, leading to a trusted relationship.

Cons

• The agency allegedly abandoned a 100% service-connected disabled veteran in his car and clocked out, leaving him stranded with the wheelchair in the trunk.
• The supervisor allegedly ordered the aide to clock out and leave immediately, despite the patient's inability to walk or access the home.
• This action allegedly resulted in an emergency room visit for the patient.
• The agency did not contact or follow up with the patient after the incident; the only public response was a Google review intended to protect its image, not address the harm.
• The reviewer describes the agency's actions as illegal and dangerous, constituting HIPAA and federal law violations.
• A licensed staff member allegedly violated HIPAA by performing an initial assessment without patient contact, waiting two full weeks after services started.
• The reviewer claims there has been no real investigation or accountability, describing the response as "CYA" rather than genuine concern.
• The reviewer states they are seeking federal investigations (OCR, VA OIG, AHCA, etc.) and escalations into the matter.

Review

A recent, emotionally charged set of reviews paints a complex and troubling portrait of Right at Home ? West Palm Beach. On the one hand, several reviewers describe caregivers who are compassionate, capable, and responsive, praising individuals like Sherry in West Palm Beach for empathy and prompt follow-through, as well as Rose, Nicole, Kari, and Shauna for their caring demeanor and dedication. On the other hand, a sustained thread of complaints centers on a single, alarming incident involving a 100% service-connected disabled veteran fighting terminal cancer, and on broader concerns about supervision, accountability, and compliance with health-and-safety and privacy regulations. Taken together, the collection suggests a service with moments of high-quality, human-centered care, shadowed by serious allegations of neglect, improper conduct, and systemic failures to protect vulnerable clients.

At the heart of the most jarring claims is an alleged abandonment in a car during a home health visit. The reviewer describes a scenario in which a supervisor supposedly instructed a home health aide to clock out and leave immediately, leaving the patient inside a driveway with a wheelchair in the trunk and a walker in the yard. The patient - a wheelchair user with terminal cancer and a 100% service-connected disability - could not enter the home without assistance. The account emphasizes the ensuing medical crisis, including an emergency room visit, and characterizes the incident as intentional negligence rather than an accident. The reviewer further insists that no one from the agency attempted to contact the patient during the crisis, and that the only communication after the fact came from a Google review response that purportedly aimed to protect the agency's image rather than address the harm done.

Following the incident, the reviewer alleges a pattern of silence and lack of accountability. An agent named Ruby acknowledged the situation in a call that promised follow-up but did not deliver. The reviewer states that, for days afterward, there was no return call, no outreach, and no meaningful investigation. The only apparent "investigation" referenced is a public-facing Google reply, which the reviewer feels serves as a performative CYA move rather than a substantive response to the harm. The dissatisfaction is amplified by the assertion that a supervisor - named Dolita by the reviewer - made the decision to clock the aide out, despite the patient's inability to access the home, and despite the evident risk to someone described as highly vulnerable and medically fragile.

Beyond this acute incident, the reviewer accuses a licensed staff member, Melissa, of violating HIPAA and federal and state regulations by waiting two weeks after services began to perform a patient assessment, and by attempting to complete a federally required assessment without direct patient contact. The account claims Melissa relied on a CNA for "cliff notes" about the patient's condition and mocked concerns about HIPAA compliance when challenged. The reviewer frames these actions as not only unethical but potentially illegal, tying them to 45 CFR 164.502 (HIPAA Privacy Rule), Medicare Conditions of Participation, and Florida statutes. The overarching claim is that these regulatory breaches occurred in the context of an agency that allegedly tolerated or enabled such conduct rather than correcting it.

In contrast to the grave allegations, the same set of posts includes numerous positive notes about other staff members and experiences. Several reviewers describe care that is thoughtful, compassionate, and high-quality. Sherry in West Palm Beach is praised for empathy and timely follow-through when assisting families seeking help for their loved ones. Caregivers named Rose and Nicole are described as super caring, kind, and dedicated, with one reviewer noting that Nicole "took care of my love one with professionalism and dedication" and "went above and beyond." Kari and Shauna from the office are singled out for their willingness to adapt schedules, coordinate transitions, and offer reassurance and practical help, with one reviewer calling Shauna a "complete ROCKSTAR" for her readiness to engage in personalized assessments and hospital visits when needed. These positive testimonials suggest a capable team in many situations and underscore the variability that reviewers describe across different staff members and interactions.

The tension between these two streams - affection for the compassionate, capable frontline and distrust surrounding a pivotal crisis and regulatory concerns - appears to reflect broader questions about the agency's culture and oversight. The negative claims emphasize a perceived disconnect between bedside care and administrative judgment, a sense that the worst moments were not met with prompt, transparent accountability. The reviewer insists that the agency's "active investigation" claim was not reflected in real-world outreach or remediation, and they imply a broader pattern of neglect and secrecy that jeopardizes patient safety. The insistence that these events warrant federal attention - including potential involvement by HHS OCR, VA OIG, AHCA, the VHA, and the DOJ Civil Rights Division - highlights the gravity with which the author regards the alleged misconduct, especially given the patient's vulnerability and the legal frameworks cited.

Overall, the collection presents a nuanced, multi-faceted picture. On the one hand, the agency has earned praise for specific caregivers and for the compassionate, personalized care some clients experience, with stories of responsiveness, adaptability, and genuine warmth from staff members who go beyond the call of duty. On the other hand, there are vehement, unsparing claims of gross negligence in a moment of medical crisis, alleged regulatory and privacy violations, and a troubling lack of timely, transparent follow-up from management. The reviewer's updates illustrate a deep sense of betrayal and a belief that accountability has not been pursued with seriousness or speed, leaving families to question not only past care but the safety and integrity of care in future interactions.

For families evaluating Right at Home ? West Palm Beach, these reviews offer a stark reminder to weigh both the human connections that make good home care possible and the potential risks that arise when supervision, communication, and compliance fall short. The experiences compiled here - ranging from heartfelt appreciation of empathetic caregivers to alarming accusations of abandonment and regulatory breaches - underscore the critical importance of clear escalation channels, rigorous investigations, and unwavering commitment to patient safety and privacy. While some clients report exceptional care and dependable staff, others suggest that systemic issues may undermine that care in high-stakes moments, prompting a careful, cautious approach when considering this agency for vulnerable loved ones.

This part of West Palm Beach, Florida offers a variety of amenities that may be appealing to seniors looking for a convenient and vibrant community. With a range of dining options such as Chipotle Mexican Grill, Twin Peaks, and Chick-Fil-A within close proximity, residents can enjoy delicious meals without having to travel far. Additionally, there are several pharmacies nearby including Walgreens and CVS Pharmacy for easy access to medication and healthcare needs. For medical care, there are reputable physicians like David Aaron Mittleman and MD Now Medical Centers in the area. The close proximity to parks like Howard Park provides opportunities for outdoor recreation and relaxation. Furthermore, transportation options such as Hertz Rent A Car and Palm Beach International Airport make traveling convenient for seniors who may want to explore beyond the local area. Lastly, the presence of theaters like AMC CityPlace 20 offers opportunities for entertainment and cultural enrichment. Overall, this part of West Palm Beach offers a balanced mix of amenities that cater to the various needs and interests of seniors considering the area for living.

Restaurants

• Chipotle Mexican Grill (0.1 miles)
• Twin Peaks (0.1 miles)
• Chick-Fil-A (0.5 miles)
• Crazy Buffet (0.5 miles)
• Toreros Authentic Mexican Cuisine (0.6 miles)
• Nick's 50's Diner (1 miles)
• Popeyes Louisiana Kitchen (1.1 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.9 miles)
• MedMen West Palm Beach (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.3 miles)
• Walgreens (3.3 miles)
• Walgreens (3.4 miles)

Physicians

• David Aaron Mittleman (0.5 miles)
• MD Now Medical Centers (0.6 miles)
• Endodontic Associates of the Palm Beaches PA (1.5 miles)
• Tenet Physicians Services (3 miles)
• Palm Beach Shoulder Institute: Ryan Simovitch, MD (3 miles)
• Palm Beach Oral & Maxillofacial Surgery Associates (3.1 miles)
• Waterside Ambulatory Surgical Center (3.3 miles)

Cafes

• Starbucks (1.1 miles)
• Subculture Coffee (2.6 miles)
• Starbucks (2.9 miles)
• Common Grounds WPB (3 miles)

Transportation

• Hertz Rent A Car (1.2 miles)
• National Car Rental (1.4 miles)
• Palm Beach International Airport (PBI) (1.5 miles)
• Avis Rent A Car (1.5 miles)
• Baggage Claim (1.5 miles)
• Meeter / Greeter Waiting Area (1.5 miles)
• Concourse C (1.5 miles)

Parks

• Howard Park (2.3 miles)
• Peanut Island Park (5.5 miles)
• Phil Foster Park (6.1 miles)

Theaters

• AMC CityPlace 20 (2.5 miles)

Hospitals

• Good Samaritan Medical Center (3 miles)
• St Mary's Medical Center (3.9 miles)
• West Palm Beach Va Medical Center (5.4 miles)

Places of Worship

• First Congregational Church of Lake Worth (5.8 miles)