Right At Home - West Palm Beach

Pros

• Sherry in WPB shows empathy for seniors and prompt follow-through.
• Caregiver Rose is super caring.
• Nurse Nicole is kind, caring, and compassionate.
• Kari and Shauna are amazing, going above and beyond to accommodate needs.
• Shauna in the home office is a rockstar.
• The staff are on time, courteous, and caring.
• Kari's communication is exceptional and keeps families informed.
• The owner, Kari, is a compassionate problem solver who understands how to navigate family dynamics.
• Kari does not simply hire good caregivers; she hires good human beings.

Cons

• The agency is described as terrible and dangerous, capable of putting vulnerable patients at risk.
• A supervisor allegedly ordered the aide to clock out and leave the patient in the driveway, leading to an emergency room visit.
• The reviewer states the patient was abandoned in a car with the wheelchair in the trunk and no way to enter the home.
• They allegedly failed to contact or investigate the incident, showing no accountability.
• They allegedly lied in Google reviews to “look good” while doing nothing to address the harm.
• A licensed staff member is accused of delaying an initial assessment for two weeks after services started and attempting the assessment without patient contact, violating HIPAA and federal law.

Review

Right At Home West Palm Beach is a strong fit for families seeking a deeply personal, home-based care partner that emphasizes relationship-building, punctuality, and hands-on leadership. The model works best for seniors who want to stay in their own home but need daily assistance, with a preference for caregivers who feel like part of the family. Reviews consistently highlight on-time visits, patient, compassionate caregivers, and a team that prioritizes communication. The local leadership, Kari in the office and Shauna in operations, emerges as a decisive, hands-on presence who troubleshoots, coordinates transitions, and keeps families informed even from a distance. When the plan is to keep a loved one home with steady, relationship-driven support, this agency often checks the right boxes.

Families should also be aware of who may want alternatives. For clients with heightened safety demands or very tight risk controls, the pattern of praise can be overshadowed by concerns raised in a single, highly serious incident. An August 2025 case involving alleged abandonment during a medical crisis, combined with complaints about follow-up and accountability, signals that governance and incident response are not places to relax vigilance. For those requiring rigorous, auditable safety protocols, airtight escalation procedures, and immediate, transparent investigations, exploring other providers or a facility-based option may be prudent. Language needs beyond a limited bilingual capacity are another practical consideration for some households.

The strengths of Right At Home West Palm Beach tend to offset many common care-frustrations. Most caregivers are praised as empathetic, respectful, and reliable, with multiple reports of staff who “go above and beyond” to meet a loved one’s needs. The team’s ability to tailor schedules, respond quickly to concerns, and coordinate complex moves or hospital visits stands out as a high-value feature. Family members consistently note the depth of communication, updates, checks-ins, and a sense that the agency is actively managing care rather than merely showing up. In many cases, the experiential benefits, trust-building with dementia patients, punctuality, and warm, patient attention, translate into real peace of mind during challenging periods.

Yet the main concerns cannot be dismissed as mere noise. The severe incident referenced by a veteran client points to a real risk: the possibility that a crisis could be mishandled or that accountability could lag in the moment of greatest need. The accrue of allegations about HIPAA adherence and regulatory compliance adds another layer of risk that families must weigh against the glowing caregiver testimonials. These issues underscore the necessity for explicit governance, robust incident reporting, and a clearly defined chain of accountability. In short, the pros describe a program that can be exceptional, but the cons demand proactive risk mitigation and crystal-clear safeguards.

For families moving forward, practical steps turn risk into a structured plan. Seek a written care plan with defined staffing, a single point of contact for daily updates, and guaranteed supervisor oversight. Request a formal incident-response protocol, including timely notifications and post-incident reviews, and verify ongoing training in safety, HIPAA compliance, and dementia care. Insist on a transparent caregiver-rotation policy, background checks, and a backup plan for absences. If language needs are important, confirm a caregiver pool that matches those preferences, and require a trial period with measurable milestones. With these guardrails, Right At Home West Palm Beach can deliver the trusted, home-centered care families expect.

The bottom line is clear: the agency delivers extraordinary, person-centered care and a leadership team that genuinely mobilizes to support families. For many households, that combination creates a dependable, caring ecosystem that makes home care not only possible but truly reassuring. At the same time, the notable safety and governance questions demand rigorous confirmation of risk controls before committing. If the chosen path includes comprehensive oversight, clear escalation paths, and a concrete plan to prevent and address crises, this agency stands out as a best-fit option for long-term at-home support. If those safeguards cannot be guaranteed, exploring alternatives remains the prudent, responsible course.

This part of West Palm Beach, Florida offers a variety of amenities that may be appealing to seniors looking for a convenient and vibrant community. With a range of dining options such as Chipotle Mexican Grill, Twin Peaks, and Chick-Fil-A within close proximity, residents can enjoy delicious meals without having to travel far. Additionally, there are several pharmacies nearby including Walgreens and CVS Pharmacy for easy access to medication and healthcare needs. For medical care, there are reputable physicians like David Aaron Mittleman and MD Now Medical Centers in the area. The close proximity to parks like Howard Park provides opportunities for outdoor recreation and relaxation. Furthermore, transportation options such as Hertz Rent A Car and Palm Beach International Airport make traveling convenient for seniors who may want to explore beyond the local area. Lastly, the presence of theaters like AMC CityPlace 20 offers opportunities for entertainment and cultural enrichment. Overall, this part of West Palm Beach offers a balanced mix of amenities that cater to the various needs and interests of seniors considering the area for living.

Restaurants

• Chipotle Mexican Grill (0.1 miles)
• Twin Peaks (0.1 miles)
• Chick-Fil-A (0.5 miles)
• Crazy Buffet (0.5 miles)
• Toreros Authentic Mexican Cuisine (0.6 miles)
• Nick's 50's Diner (1 miles)
• Popeyes Louisiana Kitchen (1.1 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.9 miles)
• MedMen West Palm Beach (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.3 miles)
• Walgreens (3.3 miles)
• Walgreens (3.4 miles)

Physicians

• David Aaron Mittleman (0.5 miles)
• MD Now Medical Centers (0.6 miles)
• Endodontic Associates of the Palm Beaches PA (1.5 miles)
• Tenet Physicians Services (3 miles)
• Palm Beach Shoulder Institute: Ryan Simovitch, MD (3 miles)
• Palm Beach Oral & Maxillofacial Surgery Associates (3.1 miles)
• Waterside Ambulatory Surgical Center (3.3 miles)

Cafes

• Starbucks (1.1 miles)
• Subculture Coffee (2.6 miles)
• Starbucks (2.9 miles)
• Common Grounds WPB (3 miles)

Transportation

• Hertz Rent A Car (1.2 miles)
• National Car Rental (1.4 miles)
• Palm Beach International Airport (PBI) (1.5 miles)
• Avis Rent A Car (1.5 miles)
• Baggage Claim (1.5 miles)
• Meeter / Greeter Waiting Area (1.5 miles)
• Concourse C (1.5 miles)

Parks

• Howard Park (2.3 miles)
• Peanut Island Park (5.5 miles)
• Phil Foster Park (6.1 miles)

Theaters

• AMC CityPlace 20 (2.5 miles)

Hospitals

• Good Samaritan Medical Center (3 miles)
• St Mary's Medical Center (3.9 miles)
• West Palm Beach Va Medical Center (5.4 miles)

Places of Worship

• First Congregational Church of Lake Worth (5.8 miles)